Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Great service...”

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Mar 25,2018
Minithumbup
By: 'Paolo'
Mar 25,2018
0 people found
this helpful
We had some urgent issues at the new property and Margaret (Maintenance Coordinator) managed to resolve everything in two days. Very professional. David (Technician) did a great job in replacing the oven and the fridge/freezer, and re-sealing a window. He completed the job quickly ...
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Was this helpful? Yes
By: Margaret Proctor
Mar 26, 2018
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Hello Paolo, You're more than welcome. Thank you for your feedback, it's very much appreciated. Kindest Regards David & Margaret. ...

“Margaret was very helpful...”

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Mar 16,2018
Minithumbup
By: 'M1'
Mar 16,2018
0 people found
this helpful
After our boiler broke down, Margaret acted swiftly to ensure that we had our hot water back by the end of the day, and was in contact to update me regularly throughout ....
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Was this helpful? Yes
By: Margaret Proctor
Mar 19, 2018
View all comments (1)
Hello You're more than welcome. Thank you for taking the time to leave your feedback, your comments are very much appreciated, Thanks again, Margaret. ...

“Helen has looked after our properties for some time now ......”

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Mar 14,2018
Minithumbup
By: 'Sue'
Mar 14,2018
0 people found
this helpful
Helen has looked after our properties for some time now and has provided a quick, efficient service and excellent advice that is much appreciated....
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Comment on agent fees
OK
Was this helpful? Yes

“I have been a tenant in a managed property for ......”

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Mar 06,2018
Minithumbup
By: 'Osman'
Mar 06,2018
0 people found
this helpful
I have been a tenant in a managed property for a year now. The property is managed by Julie Twist. They have provided a very good service and I am very pleased about that. The renewal process is also so smooth and easy. Thank you ...
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“Very happy with Julie Twist - renting a property through ......”

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Feb 20,2018
Minithumbup
Sian
By: 'Laura'
Feb 20,2018
0 people found
this helpful
Very happy with Julie Twist - renting a property through them was quick, efficient and without drama. Helen and Sian were a pleasure to organise the rental through....
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“As a Landlord voids are a nightmare. Wasn't until I ......”

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Feb 14,2018
Minithumbdown
Sian
By: 'Adelphi'
Feb 14,2018
0 people found
this helpful
As a Landlord voids are a nightmare. Wasn't until I rang Julie Twist that I realised tenant was not responding to their emails which alarmed me. I stepped in and conducted negotiations as there seemed to be a rather strange system of paying up front ...
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Was this helpful? Yes
By: Helen Bowers
Feb 15, 2018
View all comments (1)
Thank you for your honest feedback. As you opted for our Let Only service, arranging tenancy extensions isn't included within this service however, if you wish to utilise this service it is our company policy that funds need to be paid in advance to cover the cost of the administration involved. If you wish to discuss further please feel free to contact me. Kind Regards, Helen Bowers. ...

“I am very pleased and impressed with the quality of ......”

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Feb 12,2018
Minithumbup
By: 'E'
Feb 12,2018
0 people found
this helpful
I am very pleased and impressed with the quality of service I received , in particular the speed with which a new tenant was found....
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Comment on agent fees
Good
Was this helpful? Yes

“We recently moved into an apartment that required a lot ......”

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Feb 11,2018
Minithumbup
By: 'Gemma'
Feb 11,2018
0 people found
this helpful
We recently moved into an apartment that required a lot of maintenance work doing, which was not completed (and some was not planned) by the time we moved in. After finding yet more issues with the property, we were feeling quite stressed about the whole ...
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Comment on agent fees
The holding and check-in fees were quite high considering the problems we had with the check-in.
Was this helpful? Yes

“I found Margaret very helpful and understanding when I explained ......”

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Jan 29,2018
Minithumbup
By: 'Very'
Jan 29,2018
0 people found
this helpful
I found Margaret very helpful and understanding when I explained what my problem was, she took control of the situation and told me not to worry she would sort it out. Which she did and very quickly too....
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Comment on agent fees
Good
Was this helpful? Yes

“Dave did a great job of fitting a new hob ......”

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Jan 18,2018
Minithumbup
By: 'Ruth'
Jan 18,2018
0 people found
this helpful
Dave did a great job of fitting a new hob to the cooker, very professional and friendly, and completed the work quickly and efficiently....
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“I reported a water leak in my toilet sink. A ......”

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Jan 12,2018
Minithumbup
By: 'Martin'
Jan 12,2018
0 people found
this helpful
I reported a water leak in my toilet sink. A technician came the following day and changed a part of sink pipe. Fantastic job!...
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Comment on agent fees
I'm not fan of the tenancy renewal fees. But they are quite efficient a sending people for maintenance jobs.
Was this helpful? Yes

“A top tier estate agency with a personal touch. pragmatic, ......”

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Jan 11,2018
Minithumbup
By: 'property-investor'
Jan 11,2018
0 people found
this helpful
A top tier estate agency with a personal touch. pragmatic, helpful, proactive and excellent from start to finish. I have absolutely no hesitation in stating that you will not look back with Julie Twist properties and they'll progress your transaction all the way through ironing ...
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“As I do not live in the city I needed ......”

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Jan 10,2018
Minithumbup
By: 'Corinne'
Jan 10,2018
0 people found
this helpful
As I do not live in the city I needed an agent to manage the entire process for me from start to finish and that is exactly what Sarah and Paul both did. I was kept constantly informed throughout....
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Comment on agent fees
Good
Was this helpful? Yes

“Julie Twist has been managing my property since 2013, and they ......”

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Jan 09,2018
Minithumbup
By: 'oscar'
Jan 09,2018
0 people found
this helpful
Julie Twist has been managing my property since 2013, and they have been always amazing and professional on their job. the system gave me the opportunity just to type two names, but all the team is included in my review. I would suggest this agency to ...
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Comment on agent fees
They are great !!! Professional and honest !!!
Was this helpful? Yes

“Very good agency, easy to communicate with and help always ......”

Share on :
Jan 05,2018
Minithumbup
Yvonne
Sian Davenport
By: 'Arran'
Jan 05,2018
0 people found
this helpful
Very good agency, easy to communicate with and help always at hand. Nothing seems to be an issue to theses guys. I'm moving out of Manchester or I would have certainly stayed with them!...
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Comment on agent fees
Fees weren’t the cheapest but worth paying for as nothing was too much hassle
Was this helpful? Yes

“Good and efficient service from Helen and the Julie Twist ......”

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Jan 02,2018
Minithumbup
By: 'Stephen'
Jan 02,2018
0 people found
this helpful
Good and efficient service from Helen and the Julie Twist team. They have managed the flat we rent out with a minimum of fuss....
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“I have been dealing with estate agents for over 20 years. ......”

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Dec 27,2017
Minithumbup
By: 'Nathan'
Dec 27,2017
0 people found
this helpful
I have been dealing with estate agents for over 20 years. I can honestly say Julie M Twist have been the most honest, fairest and hardest working. I have dealt with them for over 7 years in relation to property management and have also dealt with them ...
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Comment on agent fees
Good
Was this helpful? Yes

“Previous tenants gave me 2 months notice I passed this onto ......”

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Dec 23,2017
Minithumbup
By: 'wally'
Dec 23,2017
0 people found
this helpful
Previous tenants gave me 2 months notice I passed this onto Filippo who immediately put it on the market, within a month after being advised correctly what rent to charge they had signed me up a new tenant for 15 months and to top that all the ...
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Comment on agent fees
spot on. very happy
Was this helpful? Yes

“Have had a good relationship with this agent over a ......”

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Dec 19,2017
Minithumbup
By: 'Gary'
Dec 19,2017
0 people found
this helpful
Have had a good relationship with this agent over a number of years. The sale went as planned and Julie Twist staff ensured it kept moving along with the respective solicitor and purchaser....
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Comment on agent fees
Value for money
Was this helpful? Yes

“Great service and actually interested in progress for both us (......”

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Dec 16,2017
Minithumbup
By: 'Chris'
Dec 16,2017
0 people found
this helpful
Great service and actually interested in progress for both us (purchaser) and the vendor. Thanks to you both for an efficient and fast purchase....
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Comment on agent fees
All seemed fine
Was this helpful? Yes
By: Paul & Sarah
Jan 14, 2018
View all comments (1)
Thanks Chris, your comments are much appreciated Paul & Sarah ...

“Extremely helpful and always good at communicating what's going on ......”

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Dec 13,2017
Minithumbup
Rebecca Dick
By: 'Natalie'
Dec 13,2017
0 people found
this helpful
Extremely helpful and always good at communicating what's going on which helps hugely in stressful situations. Always available and even offered to check emails on days off to help keep things moving. Always cheerful and made the process much easier to deal with...
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Was this helpful? Yes
By: Paul & Becca
Jan 14, 2018
View all comments (1)
Thanks again to you both for such a lovely review! All the best :-) Paul & Becca ...

“I cannot articulate my gratitude for all Pauls hard work ......”

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Dec 07,2017
Minithumbup
Rebecca Dick
By: 'Nathan'
Dec 07,2017
0 people found
this helpful
I cannot articulate my gratitude for all Pauls hard work and Julie Twists time looking after myself and the appartment....
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Was this helpful? Yes
By: Paul
Jan 14, 2018
View all comments (1)
Hi Nathan Thanks for the nice review Many Thanks Paul ...

“always cheating to the customers, and try to confuse the ......”

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Nov 28,2017
Minithumbdown
By: 'twb'
Nov 28,2017
2 people found
this helpful
always cheating to the customers, and try to confuse the customer about the charge fees. toilet was leak, they spent two months to fix it and no compensation. Deposit team is not kind, and try to find many excuse to charge you when you get ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Stacie Wright
Nov 29, 2017
View all comments (1)
We are sorry to see that you have left us a one star review. I am not sure why you felt we cheated you? You left the property 4 days after your tenancy end date and was deducted 4 days rent for this out of your deposit to cover the additional 4 days you lived in the property for. We understand that you had been in the property for 4 years and had items to remove but all tenants are notified 2 months in advance of there tenancy end date which provides you with enough time to arrange for all of yo ...

“We currently live in rented accommodation and our washing machine ......”

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Nov 24,2017
Minithumbup
By: 'Lucy'
Nov 24,2017
0 people found
this helpful
We currently live in rented accommodation and our washing machine very recently stopped working! We contacted Margaret Proctor who was really understanding - from reporting the problem to having a new washing machine fitted took just 7 days! David Lockwood fitted our new washing machine and ...
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“David Lockwood in the Julie Twist maintenance team is brilliant. ......”

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Nov 23,2017
Minithumbup
By: 'Emma'
Nov 23,2017
1 people found
this helpful
David Lockwood in the Julie Twist maintenance team is brilliant. He helped me fix the problems twice. David was kind, friendly, helpful. His quality of work is efficient and excellent. Margaret Proctor is also a very kind, friendly, patient and helpful person. She helped me ...
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Was this helpful? Yes
By: Margaret
Nov 23, 2017
View all comments (1)
Hello Emma, You're more than welcome, thank you for your feedback and kind comments, it very much appreciated. Thank you again David & Margaret xx ...

“I represent a Landlord served by Julie Twist Properties and ......”

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Nov 22,2017
Minithumbup
By: 'Sue'
Nov 22,2017
0 people found
this helpful
I represent a Landlord served by Julie Twist Properties and I have found Helen Bowers extremely helpful, when dealing with the variety of issues that invariably arise in a portfolio of properties. Issues ranging from finding tenants, dealing with maintenance, re-mortgaging and Freeholders demands have ...
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“Filippo Bennardo, the Lettings Manager is truly fabulous. When I ......”

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Nov 20,2017
Minithumbup
By: 'Michael'
Nov 20,2017
1 people found
this helpful
Filippo Bennardo, the Lettings Manager is truly fabulous. When I had to move out of Manchester I called many agents. I chose Julie Twist Properties because Fil was the most friendly, knowledeable and helpful person that I spoke with. It was an excellent decision. Fil ...
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Comment on agent fees
The fees are appropriate for the services offered
Was this helpful? Yes

“Could not have been happier with the service provided during ......”

Share on :
Nov 16,2017
Minithumbup
Rebecca Dick
By: 'L'
Nov 16,2017
0 people found
this helpful
Could not have been happier with the service provided during our recent sale - all questions were answered swiftly and professionally, and we were guided throughout the entire process, with Paul and Rebecca being worthy of special mention. Thanks!...
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Comment on agent fees
Good - they were the most expensive of the quotes we obtained, but we are still very happy with our choice
Was this helpful? Yes
By: Paul & Becca
Jan 14, 2018
View all comments (1)
Hi Lauren & Trevor Thank you both for the kind comments, it was a pleasure Thanks Paul & Becca ...

“Helen's customer service skills are excellent! She is polite and ......”

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Nov 16,2017
Minithumbup
By: 'Maria'
Nov 16,2017
0 people found
this helpful
Helen's customer service skills are excellent! She is polite and friendly, and strives to answer all queries very promptly. Based on my experience, I would definitely recommend her!...
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“I have had a few dealings with poor maintenance agencies ......”

Share on :
Nov 06,2017
Minithumbdown
By: 'disappointed'
Nov 06,2017
4 people found
this helpful
I have had a few dealings with poor maintenance agencies but Julie Twist has got to be the worst one I have ever dealt with. I moved in 3 months ago and requested some relatively small (but inconvenient) things be fixed around the flat. It has ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Stacie Wright
Nov 09, 2017
View all comments (2)
Hi sorry my number is 0161 827 9613 ...
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3