Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Helen is Hepful and proffissional...”

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Jul 20,2018
Minithumbup
By: 'Hussam'
Jul 20,2018
0 people found
this helpful
Thanks for helen she was nicly and fast response she is proffisional as well.I wish her more progress and success...
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Was this helpful? Yes

“Great communication...”

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Jul 12,2018
Minithumbup
By: 'Harriet'
Jul 12,2018
1 people found
this helpful
Paul and Sarah both had great communication with me throughout the process and helped me to feel confident and supported as a first time buyer. Particularly Paul went above and beyond during this process, and I am so grateful that I had someone like him ...
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Was this helpful? Yes

“Superb service...”

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Jul 11,2018
Minithumbup
By: 'Doe'
Jul 11,2018
0 people found
this helpful
Julie Twist Properties recently acted in the sale of a property for us and we dealt with Paul Sutemire all along the way. We couldn't fault the service we received and Paul was very proactive in mediating with the buyer and the buyer's solicitor to ...
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Comment on agent fees
About average
Was this helpful? Yes

“Professional agents...”

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Jul 06,2018
Minithumbup
By: 'Professional'
Jul 06,2018
0 people found
this helpful
My friend recommended Julie Twist Properties after experiencing a series of nightmare tenants. I must admit that Julie Twist are the most professional agents I have dealt with so far in Manchester, unlike the majority of high street estate agents. Filippo and Helen have been ...
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Was this helpful? Yes

“Landlord's Review...”

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Jun 26,2018
Minithumbup
By: 'Ed'
Jun 26,2018
0 people found
this helpful
Helen always quick to address issues, even those outside her immediate remit, in a cheerful professional manner. She truly makes it a "one stop" for landlords....
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“Excellent Support!...”

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Jun 15,2018
Minithumbup
By: 'Man'
Jun 15,2018
0 people found
this helpful
I give Helen 10/10 for her help and support. She's always there when needed. She's very responsive and always a pleasure to deal with. BIG thank you!!...
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Comment on agent fees
I'm happy with this agents fees, they seem to be competitive with others in manchester.
Was this helpful? Yes

“Fantastic...”

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Jun 15,2018
Minithumbup
By: 'Sarah'
Jun 15,2018
0 people found
this helpful
Carol has been fantastic in helping sort out my deposit at the end of my tenancy. She asissted with all maintenance issues during a difficult time with the landlord and always put us at ease. She is always easy to get hold of and very ...
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Was this helpful? Yes
By: Carol
Jun 18, 2018
View all comments (1)
Thank you for taking the time to leave me a lovely review, always here to help! take care of yourselves Carol :) ...

“Maintenance...”

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Jun 11,2018
Minithumbup
By: 'Alison'
Jun 11,2018
0 people found
this helpful
Thank you to Margaret and Dave for their excellent prompt and helpful service in redecorating/refurbishing my apartment after a long let, and bringing it back to an excellent, fresh and clean condition....
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Was this helpful? Yes
By: Margaret
Jun 12, 2018
View all comments (1)
Hello Alison, We're delighted that you are happy with our help and service. Thank you for you kind comments, it's very much appreciated. Best Wishes Margaret & David. ...

“Very friendly and responsive...”

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Jun 11,2018
Minithumbup
By: 'Carrie'
Jun 11,2018
0 people found
this helpful
With living in our apartment for a few months now, we are more than happy with the help and fast response the agency has. We have had 2 maintence issues which were resolved on the day and had a very fast turn around. The agency seem ...
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Comment on agent fees
Agent fees are always a bit high but I guess that’s how it is
Was this helpful? Yes
By: Margaret Proctor
Jun 15, 2018
View all comments (3)
Hello Carrie, Thank you for your kind comments, very much appreciated. We're also more than happy to help. Many thanks again, Margaret ...

“lies and preference...”

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Jun 06,2018
Minithumbdown
By: 'olu'
Jun 06,2018
0 people found
this helpful
i phoned to rent a flat i had viewed only to be told lanlord has decided to sell it..funny enough it says let agreed now.. im highly disappointed and my instict tells me there was some passive discrimination going on.....
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Comment on agent fees
not a good experience at all..
Was this helpful? Yes

“Brilliant...”

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Jun 04,2018
Minithumbup
By: 'BM'
Jun 04,2018
0 people found
this helpful
Everyone that I was able to deal with was very friendly and helpful. Would strongly recommend for any local landlords!...
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Comment on agent fees
Good, very fair.
Was this helpful? Yes

“Brilliant Service...”

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May 29,2018
Minithumbup
Yvonne
By: 'Ben'
May 29,2018
0 people found
this helpful
This is the first time i've ever rented a property through an agency and it was so much easier than I expected. The main reason for this was Yvonne and how helpful she was. She was always there to speak when I had questions and ...
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Comment on agent fees
My only criticism is the fees were a bit excessive
Was this helpful? Yes

“Renting in M1...”

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May 29,2018
Minithumbup
By: 'Wong'
May 29,2018
0 people found
this helpful
I am satisfied with the service provided by Helen Bowers and Sian Davenport. They were clear with the fees since the beginning when I went for a viewing. They were also friendly, very helpful and quick at replying to emails. Thank you for the service....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Sian Davenport
May 31, 2018
View all comments (1)
Thanks for your kind words. We hope you settle into your new home soon! ...

“Professional performance...”

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May 17,2018
Minithumbup
Rebecca Dick
By: 'City'
May 17,2018
0 people found
this helpful
Great work from the two employees highlighted plus Sarah Leach in the office and Franc showing me the premises twice. Very professional team that made the whole process concise and never held up from their end. Highly rated....
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“very friendly and professional...”

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May 07,2018
Minithumbup
Yvonne
By: 'stef'
May 07,2018
0 people found
this helpful
I am very happy with the service, quick responce and very helpful lady. Always trying to make sure she understands our needs and always replies to emails....
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Comment on agent fees
good
Was this helpful? Yes
By: Yvonne Cook
May 08, 2018
View all comments (1)
Thank you so much for your lovely comments Stef, always happy to help my tenants with any questions or needs they may have ...

“Extremely helpful...”

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May 03,2018
Minithumbup
Yvonne
By: 'Excellent'
May 03,2018
0 people found
this helpful
I have used Julie Twist for many years and I have found them excellent and professional. Yvonne Cook is very good at her job, when I send her an e mail she gets back to me immediately. She is so helpful and professional, any issue ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Yvonne Cook
May 07, 2018
View all comments (1)
Thank you Jane for you lovely comments, also happy to help. ...

“Excellent Experience, Fantastic Agent...”

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May 03,2018
Minithumbup
By: 'Christine'
May 03,2018
0 people found
this helpful
Just wanted to say thank you to Ani Kraja and his team for selling my property for a fantastic price, service was second to non. Giving my complicated circumstances Ani promised me that he would took after the property as it was his and true ...
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Comment on agent fees
Not cheap but the service I have been provided money can’t buy.
Was this helpful? Yes

“Excellent...”

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May 01,2018
Minithumbup
Yvonne
By: 'Beth'
May 01,2018
0 people found
this helpful
Yvonne is the manager of my property. She is a highly professional person. She responds to my requests promptly and in a very positive way. Nothing is too much for her. She is exceptionally good and adds value to the agency.A real star....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
By: Yvonne Cook
May 01, 2018
View all comments (1)
Thank you for your lovely comments Beth, always happy to help ...

“Thank you...”

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Apr 30,2018
Minithumbup
Yvonne
By: 'Cara'
Apr 30,2018
0 people found
this helpful
Hello I am very pleased with the service i received during my application process. Thanks for your patience as i was very busy at work during this process....
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Comment on agent fees
The extra fee i had to pay to uk tenant data wasn't mentioned during my viewing. Fees are high in my opinion
Was this helpful? Yes
By: Yvonne Cook
May 01, 2018
View all comments (1)
Thank you for your comments Cara, I hope you enjoy your new home ...

“Very happy with the service...”

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Apr 30,2018
Minithumbup
Rebecca Dick
By: 'Mike'
Apr 30,2018
0 people found
this helpful
As the buyer of a property for which Julie Twists was the estate agent, Rebecca and Paul really helped progress any matter or query I had speedily and to a really good standard - I'm very happy with the service I got from Rebecca and ...
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Was this helpful? Yes

“Fantastic service, would definitely recommend...”

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Apr 29,2018
Minithumbup
Rebecca Dick
By: 'Natalie'
Apr 29,2018
0 people found
this helpful
I recently sold my flat with Julie Twist properties and from the point of advertising through to completion I experienced excellent service. I was kept fully informed at all stages and any queries were resolved quickly. Both Paul and Rebecca went above and beyond to ...
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Comment on agent fees
Good
Was this helpful? Yes

“1st time Renting a property...”

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Apr 24,2018
Minithumbup
Julie
By: 'Helen'
Apr 24,2018
0 people found
this helpful
Excellent advice and service from Julie and her team. They were very honest, helpful, courteous and could not do enough to help. What you see is what you get there is no smoke and mirrors. I would definitely use them again in fact a colleague ...
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Comment on agent fees
The fees were very fair. I did shop around and chose this company and I am so glad I did.
Was this helpful? Yes

“Super Easy and helpfil...”

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Apr 17,2018
Minithumbup
Yvonne
Sian Davenport
By: 'Liz'
Apr 17,2018
0 people found
this helpful
I have recently rented a property through Julie Twist and I have to say the experience was refreshing. Really helpful and approachable staff. very easy online/email process to follow with paperwork. I would recommend anyone to rent a property through them....
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Comment on agent fees
Seemed fairly standard
Was this helpful? Yes
By: Yvonne Cook
Apr 18, 2018
View all comments (1)
Thank you Liz for your lovely comments, always happy to help our tenants and give them a easy and enjoyable move in to there new home. ...

“Exceptional service...”

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Apr 12,2018
Minithumbup
By: 'Joe'
Apr 12,2018
1 people found
this helpful
I've recently purchased a flat through Julie Twist who were a breath of fresh air compared to other agents in the area. Excellent communication throughout the process and Sarah and Paul were a pleasure to deal with....
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Was this helpful? Yes

“Excellent service...”

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Apr 12,2018
Minithumbup
Sian
By: 'Anthony'
Apr 12,2018
0 people found
this helpful
I use Julie twist to rent out several apartments I own in the city centre. The service is always excellent....
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Comment on agent fees
The fees are very competitive and the service is second to none.
Was this helpful? Yes

“Great Help in buying property...”

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Apr 11,2018
Minithumbup
By: 'Jones'
Apr 11,2018
0 people found
this helpful
We are overseas buyers from Hong Kong. Really thanks Sarah and Franc in helping us to view various properties during our searching process. It is very troublesome for an overseas buyer to have skype viewing or video taking, but they did it very well. Paul ...
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Comment on agent fees
Good
Was this helpful? Yes

“New landlord experience...”

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Apr 11,2018
Minithumbup
By: 'Stephen'
Apr 11,2018
0 people found
this helpful
I recently moved the management of my flat over to Julie Twist having been unimpressed with the previous managing agent. So far I've been much more impressed. Helen, Carol and Filippo have all been very friendly, polite and quick to respond to queries and the ...
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Was this helpful? Yes

“St John's Gardens - Professional, Prepared and Sales-Focused...”

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Apr 06,2018
Minithumbup
By: 'Anthony'
Apr 06,2018
0 people found
this helpful
Our experience with this particular agent was excellent. He was well-prepared for the valuation, professional, personable, able to show all the relevant evidence to underpin his advice and was fantastic with follow-up information. The agent seemed to know the development very well and the prevailing ...
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Was this helpful? Yes

“Vacating flat...”

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Mar 27,2018
Minithumbup
Yvonne
By: 'Chris'
Mar 27,2018
0 people found
this helpful
I have recently completed my lease and would like to thank Carol for her help with the return of my deposit. All staff I have dealt with have been excellent in assisting with any issue I have had. Never had a problem with Julie Twist ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Yvonne Cook
Mar 28, 2018
View all comments (1)
Thank you for your lovely comments Chris, I am glad you enjoy the property and your time with Julie Twist Properties. ...

“Excellent work...”

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Mar 26,2018
Minithumbup
By: 'Grace'
Mar 26,2018
0 people found
this helpful
All work carried out with a high degree of quality and professionalism. Repairs completed quickly and with all details explained....
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Comment on agent fees
Handled by landlord but I understand he is very satisfied
Was this helpful? Yes
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3