Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Initial meeting with Craig was very relaxed and professional and ......”

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Oct 07,2013
Minithumbup
By: 'Bob'
Oct 07,2013
0 people found
this helpful
Initial meeting with Craig was very relaxed and professional and a deal was done within minutes of our first meet. Compared with other agents, Craig was not pushy and indeed instilled confidence that he has our best interests and would market the property effectively. We ...
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“Natalia was totally professional throughout the process. She always came ......”

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Sep 24,2013
Minithumbup
By: 'Divyesh'
Sep 24,2013
0 people found
this helpful
Natalia was totally professional throughout the process. She always came back to me immediately with a response to any queries, her communication skills are exceptional and she handles the whole process in a superb manner....
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“Even though I didn't go for it in the end, ......”

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Sep 21,2013
Minithumbup
By: 'Shy'
Sep 21,2013
1 people found
this helpful
Even though I didn't go for it in the end, the lad who shown me around was a really nice guy, pretty chatty an really funny... Feel free to pass on my email address... ;)...
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“If you are selling a property in Manchester this is ......”

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Sep 20,2013
Minithumbup
By: 'John'
Sep 20,2013
2 people found
this helpful
If you are selling a property in Manchester this is the agent to use. Always contactable, kept me informed via phone and text messages for all viewing appointments. Really nice people to deal with. Property now sold...
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“Thank you so much for your incredibly prompt response to ......”

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Sep 17,2013
Minithumbup
By: 'Neil'
Sep 17,2013
0 people found
this helpful
Thank you so much for your incredibly prompt response to our oven 'issue' over Jewish new year - the great guy you sent managed to get the oven working again and the hob was swiftly replaced. To top it all off, thank you for fixing ...
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“Great service, good advice, a really pleasant, good value transaction. ......”

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Sep 17,2013
Minithumbup
By: 'Nick'
Sep 17,2013
0 people found
this helpful
Great service, good advice, a really pleasant, good value transaction. Natalie in particular went out of her way to make sure everything was in order for a viewing, even offering to use her day off to go and help put up a piece of missing ...
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Was this helpful? Yes

“I'm new to Manchester and needed the right flat asap. ......”

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Sep 13,2013
Minithumbup
By: 'D.'
Sep 13,2013
0 people found
this helpful
I'm new to Manchester and needed the right flat asap. While I saw places with 3 other agents they were essentially there to open the doors and lock them after. Found the ideal place via Julie Twist Properties! Julie Twist people were insightful, professional and always ...
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Was this helpful? Yes

“Craig handled marketing of my property very efficiently and has ......”

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Aug 16,2013
Minithumbup
By: 'afsaneh'
Aug 16,2013
1 people found
this helpful
Craig handled marketing of my property very efficiently and has been a pleasure to deal with throughout.He was always very friendly on the phone and any urgent issues got dealt with quickly. Most staff at this agency were very friendly and approachable during my ...
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“I am extremely happy with the high level of service ......”

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Aug 12,2013
Minithumbup
Yvonne
By: 'Gaynor'
Aug 12,2013
1 people found
this helpful
I am extremely happy with the high level of service I have received from Julie Twist Properties, Deansgate branch, Manchester. All the staff I have dealt with have been excellent (Jack, Craig, Rebecca, Naomi, Yvonne and Lisa). So I am sure all staff are brilliant! ...
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“I have dealt with Julie Twist both as a tenant ......”

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Jul 10,2013
Minithumbdown
Yvonne
By: 'carlbh'
Jul 10,2013
2 people found
this helpful
I have dealt with Julie Twist both as a tenant and as a prospective buyer. As a tenant they routinely avoid doing important maintenance like fixing a leaking boiler which took them two months. There is a maintenance coordinator called Lisa - if you email ...
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What agent could do to change your mind?
1. Fix maintenance problems at the property within 18 months. 2. Don't lie to prospective buyers.
Attached Filesnbsp;
Was this helpful? Yes

“Julie Twist were ok (although pushy and salesy as expected) ......”

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Jul 08,2013
Minithumbdown
By: 'dont-use-julie-twist'
Jul 08,2013
1 people found
this helpful
Julie Twist were ok (although pushy and salesy as expected) when I was looking round the property and were quick and efficient at moving me in but at the end of the tenancy they have been a joke! I have moved out 3 weeks ago and ...
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Was this helpful? Yes
By: Martin
Jul 09, 2013
View all comments (1)
Dear Sir/ Madam, I was sorry to read your review and can only apologise that you have felt the need to leave such a review. Please contact me at the office so I am able to discuss the matter with you and hopefully resolve any problems and restore your faith in the company, I would normally contact you directly but there is no name or property linked to the review. Kind Regards. Martin Adams. ...

“I have recently rented my property through Julie Twist and ......”

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Jul 01,2013
Minithumbup
By: 'Helen'
Jul 01,2013
2 people found
this helpful
I have recently rented my property through Julie Twist and have been very satisfied with the service. The member of staff has been efficient, helpful and friendly. I also purchased the property through JT a few years ago - my experience here was also very ...
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“Elements of the service were very good - checking-in to ......”

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May 27,2013
Minithumbup
By: 'Anon'
May 27,2013
3 people found
this helpful
Elements of the service were very good - checking-in to the property and checking-out / returning keys went very smoothly. I cannot fault that process at all. Also my deposit was returned very quickly. The condition of the property was excellent, with a number of things ...
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“Naomi handled our deposit return very efficiently and has been ......”

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May 09,2013
Minithumbup
By: 'Anon'
May 09,2013
5 people found
this helpful
Naomi handled our deposit return very efficiently and has been a pleasure to deal with throughout. When we had some maintenance issues during our tenancy JT Properties were quick to assist us. I would definitely recommend this company to others....
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“The team gave me back all my deposit within a ......”

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Apr 30,2013
Minithumbup
By: 'GB'
Apr 30,2013
5 people found
this helpful
The team gave me back all my deposit within a very short period of time. Something that I have never experienced....
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Was this helpful? Yes

“By far the worst experience I've ever had in terms ......”

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Apr 12,2013
Minithumbdown
By: 'Caroline'
Apr 12,2013
6 people found
this helpful
By far the worst experience I've ever had in terms of customer service. They allowed my flat to become damaged by mould despite repeated requests by myself and the tenant to investigate the cause. They couldn't find the source of the problem and blamed the ...
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Was this helpful? Yes
By: Martin
Jun 19, 2013
View all comments (3)
Hi Caroline Please will you contact me directly at the office as I am the manager and would like to discuss this further, I have had no complaints that have not been responded to and am unaware of the situation at your property (the address of which I still do not know as I do not have your surname or details of the property) call 0161 834 8486 and ask for Martin. Thanks. ...

“Fantastic all round service. Great understanding of my needs as ......”

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Mar 26,2013
Minithumbup
By: 'Amar'
Mar 26,2013
4 people found
this helpful
Fantastic all round service. Great understanding of my needs as an investor and extremely responsive to all situations. Have dealt with Julie and her staff for many months now and have absolutely no complaints whatsoever. Terrific team of people....
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“Where to start... This agent are a complete joke. Natalie ......”

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Mar 08,2013
Minithumbdown
By: 'no'
Mar 08,2013
8 people found
this helpful
Where to start... This agent are a complete joke. Natalie took me to a viewing and said she hoped the tenant wasn't in because he didn't know we were coming..... she told me not to worry because if he is in, she will blagg it. ...
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Was this helpful? Yes
By: Julie Twist
Mar 19, 2013
View all comments (1)
I am very sorry you feel this way about my agency, we do take customer service very seriously and that is why we have spoken on many occasions about this matter. We work under the NAEA and TPO guidelines and believe that they have been adhered to on this occasion. I am unsure what more we can do to change your view on the company. As you have now completed on your purchase I would like to take this opportunity to hope you will be very happy in your new home ...

“I would like to thank Lisa for all the help ......”

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Feb 22,2013
Minithumbup
By: 'David'
Feb 22,2013
4 people found
this helpful
I would like to thank Lisa for all the help she has given me through out my tenancy in regards to maintenance, she was always very friendly on the phone and got the issues sorted out. On some occasions i had to wait a while ...
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Was this helpful? Yes

“We would reccomment Julie Twist to all our friends they ......”

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Feb 04,2013
Minithumbup
By: 'Happy'
Feb 04,2013
2 people found
this helpful
We would reccomment Julie Twist to all our friends they were easy to work may be slightly more expensive than other agents but were very up front with their charges. They delivered what they promised and reacted to all our requests very quickly and professionally. ...
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“The service I received was appalling. After leaving the heating ......”

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Jan 18,2013
Minithumbdown
By: 'Quadrangle'
Jan 18,2013
3 people found
this helpful
The service I received was appalling. After leaving the heating on full in a vacant property for 2 months they failed to let the property. Had the wrong floor plans on their brochures and eventually accepted an offer, removing the property from all websites without consulting ...
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Was this helpful? Yes
By: Julie Twist
Jan 30, 2013
View all comments (1)
I do believe you were compensated for the electricity used for the heater. Please do let me know if that is not the case. With regards to the tenants, I also understand that we moved tenants in for you eventually, the speed in which apartments move can very much depend on the time of year. I am very disappointed that you feel this way and if you would like to correspond further I will gladly do so through our review site Julietwistreviews.co.uk or please call me on 0161 834 8486. Julie Twist ...

“Was told that the seller of a property would accept £125......”

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Jan 07,2013
Minithumbdown
By: 'thirdflooruk'
Jan 07,2013
2 people found
this helpful
Was told that the seller of a property would accept £125k bid of mine, which is what I did. Gave solicitor details and found mortgage via advisor. Advisor contacted Julie Twist and said they would call him back. They ignored him for about 1 month. I ...
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What agent could do to change your mind?
Er... contact me?
Attached Filesnbsp;
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“Potential landlords beware - do your research and shop around. ......”

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Sep 25,2012
Minithumbdown
By: 'Richard'
Sep 25,2012
2 people found
this helpful
Potential landlords beware - do your research and shop around. Very frustrating experience for a landlord - very poor communication, emails not answered, phones not answered, messages not passed on and calls not returned for days on end....
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“Absolutely terrible from beginning to end. The flat was filthy ......”

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Aug 14,2012
Minithumbdown
Yvonne
By: 'James'
Aug 14,2012
2 people found
this helpful
Absolutely terrible from beginning to end. The flat was filthy when we moved in despite paying an extra £100 'cleaning fee' which wasn't mentioned until the day of the move. I imagine the previous tenant would have paid this too, so there was no excuse. Throughout ...
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What agent could do to change your mind?
Sort your staff out and treat your customers with the respect they deserve!
Attached Filesnbsp;
Was this helpful? Yes

“Poor customer service, ignorant, very difficult to communicate with, never ......”

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Aug 08,2012
Minithumbdown
By: 'Nic'
Aug 08,2012
2 people found
this helpful
Poor customer service, ignorant, very difficult to communicate with, never called back despite many promises...
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Was this helpful? Yes

“Awful! We were lied to about the contents of the ......”

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Jul 16,2012
Minithumbdown
By: 'Mark'
Jul 16,2012
3 people found
this helpful
Awful! We were lied to about the contents of the furnished flat we looked round then after paying the £240 agency fee we arranged a final viewing only to find to our horror that some of the contents which we had been assured were included were ...
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“Absolutely disgraceful experience.No customer service, no care for tenants. ......”

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Jun 25,2012
Minithumbdown
By: 'Anon'
Jun 25,2012
4 people found
this helpful
Absolutely disgraceful experience. No customer service, no care for tenants. after one week of living there we were left with a leak in the bathroom that got so bad the ceiling and floor was at risk of falling in. Only with intervention of environmental health ...
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“DO NOT GO NEAR THESE USELESS COWBOYS! We rented a ......”

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Feb 25,2012
Minithumbdown
By: 'riz1010'
Feb 25,2012
0 people found
this helpful
DO NOT GO NEAR THESE USELESS COWBOYS! We rented a property from Julie Twist for 18 months and found them to be completely inept throughout. They postponed our move in date because they misplaced our referencing forms, and later found them on someone's desk. They had ...
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“I contacted Julie Twist to see two properties that they ......”

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Sep 20,2011
Minithumbdown
By: 'James'
Sep 20,2011
10 people found
this helpful
I contacted Julie Twist to see two properties that they were advertising in the Sorting House, Newton St, Manchester. I arranged a viewing under their open house the bank holiday Monday, which they confirmed by email. I turned up as did several others only for ...
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What agent could do to change your mind?
Showed me the property!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Not been so rude!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Attached Filesnbsp;
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“I dealt with various people at this agency and some ......”

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Aug 31,2011
Minithumbup
By: 'Nikita'
Aug 31,2011
2 people found
this helpful
I dealt with various people at this agency and some were really unprofessional: They did not come to a viewing and did not even leave a message. I decided to just forget about the agency but eventually I changed my mind and got in touch ...
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Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties, Manchester M3 4EN



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Julie Twist Properties

Branch - Head office, Manchester, M3