Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Excellent Service, very friendly, helpful and a pleasure to deal ......”

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Apr 16,2014
Minithumbup
By: 'CarolineTrill'
Apr 16,2014
0 people found
this helpful
Excellent Service, very friendly, helpful and a pleasure to deal with. Allowed me to view the property whenever was best for me once my offer had been accepted, and also kept in close contact all the way through the process and both did the upmost ...
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“All the staff are wonderful. They are very helpful and ......”

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Apr 10,2014
Minithumbup
Yvonne
By: 'Farah'
Apr 10,2014
0 people found
this helpful
All the staff are wonderful. They are very helpful and friendly. I met Naomi in my check in and she is great. Aslo, Filippo was the one who showed my the apartment and he is a great man. Claire and Yvonne as well are very ...
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“Yvonne is the property manager of the flat I have ......”

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Apr 10,2014
Minithumbup
Yvonne
By: 'amerino'
Apr 10,2014
0 people found
this helpful
Yvonne is the property manager of the flat I have rented. She is always available when I have doubts about anything related with. The whole process was fast and transparent, with no surprises. The flat has something to fix, but Yvonne is working in that ...
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“Sarah has provided an excellent service. She has been helpful, ......”

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Mar 19,2014
Minithumbup
By: 'guthriea'
Mar 19,2014
0 people found
this helpful
Sarah has provided an excellent service. She has been helpful, thorough and accommodating at all times. Her knowledge of the areas has been very helpful too. Overall she has been a breath of fresh air to deal with....
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“I rented my apartment through Rebecca Dick at Julie Twist ......”

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Mar 13,2014
Minithumbup
Rebecca Dick
By: 'Stuart'
Mar 13,2014
0 people found
this helpful
I rented my apartment through Rebecca Dick at Julie Twist properties and would like to confirm the professional service I recieved. I was dealing with another agent exlusivly before I contacted Julie Twist, they did not deliver the same level of customer service I recieved ...
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“Everyone at Julie Twist was very helpful with our move ......”

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Feb 26,2014
Minithumbup
By: 'Holly'
Feb 26,2014
0 people found
this helpful
Everyone at Julie Twist was very helpful with our move in. We have had a couple queries which are in the process of being resolved with our move but they have been a pleasure to deal with....
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“It was the first time me and my boyfriend had ......”

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Feb 09,2014
Minithumbup
By: 'Katerine'
Feb 09,2014
1 people found
this helpful
It was the first time me and my boyfriend had to go through the renting process and both Rebecca and Yvonne made sure it was done easily. We had some problems with the process, but Yvonne gave us all the information we needed and have ...
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“Julie Twist Properties is one of the best property agents ......”

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Feb 05,2014
Minithumbup
Yvonne
By: 'Maria'
Feb 05,2014
0 people found
this helpful
Julie Twist Properties is one of the best property agents I have worked with. Currently I am renting an apartment in Manchester and it is a great pleasure working with Yvonne. From past experience, you don't get this sort of service from every letting agent. ...
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“Very professional, on time, prompt and called me before hand ......”

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Jan 21,2014
Minithumbup
Rebecca Dick
By: 'Matt'
Jan 21,2014
0 people found
this helpful
Very professional, on time, prompt and called me before hand to let me know she was there. From past experience, you don't get this sort of service with every letting agent. Rebecca was very helpful and knew all about the property, answering any questions I ...
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“I am a landlord of a property with Julie twist ......”

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Jan 10,2014
Minithumbup
Rebecca Dick
By: 'Mrs'
Jan 10,2014
0 people found
this helpful
I am a landlord of a property with Julie twist and have been now for sometime. People are always quick to leave negative comments so would like to leave excellent feedback about one young lady I needed to speak to my negotiator about feedback for ...
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“The service to sell our apartment was expensive but very ......”

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Jan 08,2014
Minithumbup
By: 'Derek'
Jan 08,2014
0 people found
this helpful
The service to sell our apartment was expensive but very good. Despite a difficult market, a steady stream of prospective purchasers was attracted to view the apartment by quality advertising and the price achieved was very close to what we considered to be the best ...
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“I was dealing with sarah Leach on the purchase of ......”

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Jan 05,2014
Minithumbup
By: 'keith'
Jan 05,2014
0 people found
this helpful
I was dealing with sarah Leach on the purchase of an apartment and can honestly say she has gone the extra mile. I had a complex purchase where the owner was not acknowledging all the things needing action and the letting agent accidentally granted a ...
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“After Deciding to leave the property i was in, i ......”

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Dec 10,2013
Minithumbup
By: 'Nick'
Dec 10,2013
1 people found
this helpful
After Deciding to leave the property i was in, i was unsure as to the process of vacating and recieving my deposit back. I had a check out inspection with an agent who i now know is Hayleigh, she clearly advised me of the next ...
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By: Martin
Jan 07, 2014
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Hi Nick, Thanks for your feedback it is greatly appreciated and I am always glad to receive such glowing reviews of the staff here! ...

“Absolutely fantastic experience. Natalia was incredibility helpful from the start, ......”

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Dec 09,2013
Minithumbup
By: 'Jonathon'
Dec 09,2013
0 people found
this helpful
Absolutely fantastic experience. Natalia was incredibility helpful from the start, and made the entire process seem easy and painless. She kept me updated throughout the process and always responded quickly and professionally. In contrast to the agents I used to sell my property, they were ...
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“From start to finish my dealings with Natalia at Julie ......”

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Dec 06,2013
Minithumbup
By: 'BenH'
Dec 06,2013
0 people found
this helpful
From start to finish my dealings with Natalia at Julie Twist were an absolute pleasure! This was my first time going through the selling process and Natalia was fantastic at guiding me through the nitty gritty with absolute professionalism whilst always maintaining a good sense ...
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“We sold our flat late summer 2013 with Julie Twist in ......”

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Nov 22,2013
Minithumbup
By: 'Mark'
Nov 22,2013
0 people found
this helpful
We sold our flat late summer 2013 with Julie Twist in the M3 location of Manchester City Centre. We initially invited 3 agents from the city centre to value the property and explain how they would go about selling it. Billie valued the property and was far ...
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“i was a tenant at the property and had a ......”

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Nov 21,2013
Minithumbup
By: 'Jennifer'
Nov 21,2013
0 people found
this helpful
i was a tenant at the property and had a check out, Hayleigh did this check out and on the day i recieved an email explaining everything i needed to know in order to recieve my deposit back . Hayleigh made it clear what documents i ...
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By: Martin
Dec 04, 2013
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Hi Jennifer and thank you for your comments they are greatly appreciated and we always like to hear positive words about our staff! ...

“Overall the experience was good, it was a bit disappointing ......”

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Nov 21,2013
Minithumbup
By: 'J.'
Nov 21,2013
0 people found
this helpful
Overall the experience was good, it was a bit disappointing to start with as Natalia (the girl we were originally dealing with) was not very good at communicating. We turned up at the property that we ended up buying for a first viewing and the ...
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“Hayleigh was very professional and helpful with everything we needed, ......”

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Nov 14,2013
Minithumbup
By: 'Joy'
Nov 14,2013
0 people found
this helpful
Hayleigh was very professional and helpful with everything we needed, she let us know the steps to take and the things we had to provide in order to receive our deposit back. Everything was managed promptly and efficiently and she took care of it all ...
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Was this helpful? Yes
By: Martin
Dec 04, 2013
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Hi Joy and thank you for your kind comments. Hayleigh is a valued team member and will be pleased to receive such positive feedback! ...

“Overall, I found the service from Julie Twist excellent.From ......”

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Nov 01,2013
Minithumbup
By: 'Kavita'
Nov 01,2013
0 people found
this helpful
Overall, I found the service from Julie Twist excellent. From the beginning, Billie Wilde (not mentioned above) assisted with getting my property advertised, which was done very swiftly. Billie was extremely helpful with the queries I had and was very quick to follow up and ...
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“I am currently in the process of vacating a propertie ......”

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Oct 29,2013
Minithumbup
By: 'Nicholas'
Oct 29,2013
0 people found
this helpful
I am currently in the process of vacating a propertie which is handled by Julie twist properties, as part of this process i was required to have a an appointment with an agent from Julie Twist. The Agents name was Hayleigh, she was on time ...
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By: Martin
Dec 04, 2013
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Ni Nicholas and tank you for your positive feedback on our staff member it is greatly appreciated! ...

“I have been a landlord with Julie Twist for 3 years ......”

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Oct 28,2013
Minithumbup
By: 'A'
Oct 28,2013
0 people found
this helpful
I have been a landlord with Julie Twist for 3 years now and have found then to be excellent, they always keep me updated and any problems are always dealt with in a professional manner I have found all staff their friendly and helpful . I would ...
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By: Martin
Dec 04, 2013
View all comments (1)
Thank you for your kind comments and positive feedback we endeavor to offer the highest levels of knowledge, professionalism and customer service and hope this continues for you! ...

“Just completed sale on apartment at Northern Angel on Dyche ......”

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Oct 26,2013
Minithumbup
By: 'Madeleine'
Oct 26,2013
0 people found
this helpful
Just completed sale on apartment at Northern Angel on Dyche Street , excellent customer services from all members of staff who handled the sale , especially on the last day ,you pulled out all the stops in order to complete on Friday 25th October , I strongly believe ...
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“I was recently looking for a tenant for my apartment ......”

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Oct 24,2013
Minithumbup
By: 'Mark'
Oct 24,2013
0 people found
this helpful
I was recently looking for a tenant for my apartment in Manchester and I had used Julie Twist quite successfully the last time I let the property. I hadn't previously dealt with Craig Davies and so didn't know what to expect. The important thing from ...
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“I have just rented an apartment in Quay 5 and i ......”

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Oct 24,2013
Minithumbup
By: 'Arlete'
Oct 24,2013
0 people found
this helpful
I have just rented an apartment in Quay 5 and i am satisfied with the service, i had a late evening viewing and the staff was very helpful and resourceful both on site and at the office....
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“We rented our property out with Julie Twist earlier this ......”

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Oct 18,2013
Minithumbup
By: 'hjm'
Oct 18,2013
0 people found
this helpful
We rented our property out with Julie Twist earlier this year. We have mainly dealt with Craig who was knowledgeable, friendly and quite funny too - which is always a plus in life! We did a before and after viewing to show him our plans ...
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“Terrible from start to trying to get our deposit back. ......”

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Oct 14,2013
Minithumbdown
By: 'Annoyed,'
Oct 14,2013
0 people found
this helpful
Terrible from start to trying to get our deposit back. They will arrange viewings without giving you the required 24 hours notice, maintance may as well not exist as they are so slow in coming back to you and they will argue black is white when ...
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Was this helpful? Yes
By: Martin Adams
Jul 23, 2014
View all comments (2)
We beleive this to be one of our former tenants and who stayed in a property managed by the landlord and not us as the agent on a let only basis, as such we did not deal with any maintenance and full procedures were followed in relation to their deposit return, however the tenant also works for a rival agent and as such we feel the review is unfair and grossly incorrect. ...

“Craig was very helpful during my search for a property. ......”

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Oct 10,2013
Minithumbup
By: 'Carolina'
Oct 10,2013
0 people found
this helpful
Craig was very helpful during my search for a property. He helped to identify properties that met my criteria and found the perfect flat for me. Once I made my decision on the property Craig talked me through the steps and paperwork required and kept ...
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“I have just rented out a flat on City South ......”

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Oct 09,2013
Minithumbup
By: 'Irenedelazaro'
Oct 09,2013
0 people found
this helpful
I have just rented out a flat on City South and I found it on righmove. It was really very nice!...
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“Craig was extremely professional and efficient throughout, and always contactable. ......”

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Oct 08,2013
Minithumbup
By: 'A'
Oct 08,2013
0 people found
this helpful
Craig was extremely professional and efficient throughout, and always contactable. He arrived promptly, gave good advice, and made the whole process of letting my property for the first time so easy. I didn't need to do a thing except hand over the keys. A tenant ...
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Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3