Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“my overall experience of this estate agent was positive. My ......”

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Dec 09,2014
Minithumbup
By: 'vanessa'
Dec 09,2014
1 people found
this helpful
my overall experience of this estate agent was positive. My first viewing was arranged swiftly and to suit me, my offer was dealt with professionally and swiftly and the service throughout the purchase has been faultless. All the staff I came into contact with were ...
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By: Paul
Dec 09, 2014
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Thanks Vanessa. Was a pleasure to help. Good luck in your new home! ...

“We are currently going through the process of trying to ......”

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Nov 30,2014
Minithumbup
Kelly Davenport
By: 'Col'
Nov 30,2014
0 people found
this helpful
We are currently going through the process of trying to purchase our first home through Julie Twist. They have been brilliant thus far putting us in touch with an equally helpful IFA, putting on workshops and even doing Skype video calls when we couldn't make ...
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“Due to relocation I needed to buy this property and ......”

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Oct 29,2014
Minithumbup
By: 'Mrs'
Oct 29,2014
1 people found
this helpful
Due to relocation I needed to buy this property and complete the transaction on it in a very short amount of time, Paul Sutemire was accommodating in our weekend viewing of the property and patient when we took quite a long time taking measurements of ...
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By: paul
Feb 24, 2015
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Hello Dee, Thank you for the lovely review! and also thank you for inviting us to see your hard work. The place looked amazing Kind Regards Paul & Sarah ...

“Excellent personal service. Attentive and proactive. After six months with ......”

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Oct 28,2014
Minithumbup
By: 'Happy'
Oct 28,2014
0 people found
this helpful
Excellent personal service. Attentive and proactive. After six months with a different agent who were simply terrible - Julie Twist were a breath of fresh air in terms of service. We wish we had switched earlier! They secured us a sale within 4 weeks and although ...
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“We were very pleased with the service received. The communication ......”

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Oct 28,2014
Minithumbup
By: 'Margo'
Oct 28,2014
1 people found
this helpful
We were very pleased with the service received. The communication channels were first class and they understood our needs as clients and made every effort to speed up the process when required....
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“Purchased a property in Manchester via Julie Twist.Overall satisfied ......”

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Oct 24,2014
Minithumbup
By: 'Chris'
Oct 24,2014
1 people found
this helpful
Purchased a property in Manchester via Julie Twist. Overall satisfied with the service that they offered. Any issues seemed to be on the vendors side with the agents looking to resolve where possible. Liked the fact that I was able to get hold of particular ...
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“Paul and Natalia (not to mention Sarah!) were great to ......”

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Oct 22,2014
Minithumbup
By: 'GR'
Oct 22,2014
1 people found
this helpful
Paul and Natalia (not to mention Sarah!) were great to work with. They were friendly, professional and informed. If I had to single out one characteristic that the team at Julie Twist´s displayed, I would say it was INITIATIVE....
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“I received excellent service from Julie Twist Properties throughout the ......”

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Oct 10,2014
Minithumbup
By: 'Neil'
Oct 10,2014
2 people found
this helpful
I received excellent service from Julie Twist Properties throughout the process of purchasing my flat. Several problems arose in the course of the conveyance, and the staff went out of their way to facilitate communication with the vendor and to organise further inspections of the ...
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“As we purchased through Julie Twist, they were the first ......”

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Oct 01,2014
Minithumbup
By: 'Mike'
Oct 01,2014
1 people found
this helpful
As we purchased through Julie Twist, they were the first company we turned to for our sale. Excellent first impressions when Office Manager came to view and agree a valuation. Professional, courteous and positive. Subsequent sales team have been first class and kept us well-informed ...
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By: Ani Kraja
Oct 02, 2014
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Thank you Mike, has been a pleasure working with you. all the best Ani Kraja ...

“Paul was extremely conscientious and professional in his support during ......”

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Oct 01,2014
Minithumbup
By: 'Niamh'
Oct 01,2014
0 people found
this helpful
Paul was extremely conscientious and professional in his support during the months leading to the sale of my flat. He answered my questions immediately, gave me good advice and was available to discuss any questions or apprehensions I had. Above all he was sensitive and ...
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Comment on agent fees
I don't think I registered what the fee would actually be at the time of putting it on the market. I think it was expressed in percentages. I n retrospect I think I should remember in future to ask how much that would mean the fee would be in monetary terms .
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“I've been dealing with Naomi in regards to the return ......”

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Sep 24,2014
Minithumbup
By: 'Danny'
Sep 24,2014
0 people found
this helpful
I've been dealing with Naomi in regards to the return of my deposit and she has provided an excellent service. While nothing is ever perfect what she did do was return part of my deposit over a month after the initial value was returned. I ...
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“I have been a tenant through Julie Twist for the ......”

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Sep 17,2014
Minithumbup
Julie
By: 'L'
Sep 17,2014
1 people found
this helpful
I have been a tenant through Julie Twist for the past 2 years I have used other agents in the past and this agent was the best by far, when I called there was always a friendly person on the other end. If I had any ...
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“Very helpful, friendly service. Always responded to my questions / concerns ......”

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Sep 15,2014
Minithumbup
By: 'K.'
Sep 15,2014
0 people found
this helpful
Very helpful, friendly service. Always responded to my questions / concerns and helped ease any potential stressful situation that can easily happen when you're moving home. Highly recommended!...
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“The worst agent I have ever used. Avoid them if ......”

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Sep 14,2014
Minithumbdown
By: 'a'
Sep 14,2014
1 people found
this helpful
The worst agent I have ever used. Avoid them if you possibly can. I am a 30 year old man who has been renting rooms and flats in Newcastle, Manchester and abroad for 12 years. Julie Twist are the most incompetent agency with which I have ever ...
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What agent could do to change your mind?
Every interaction could have been improved.
Attached Filesnbsp;
Comment on agent fees
They charged me ‚£100 every time I renewed a contract, for what? to send a couple of emails and take receipt of a form. They attempted to charge 2 months rent as a security deposit, and eventually accepted a month and a half. In every dealing they tried to get as much money as possible out of me.
Was this helpful? Yes
By: Martin Adams
Sep 16, 2014
View all comments (1)
Dear Tenant, I was sorry to read the above and what I feel are wholly inacurate and incorrect accounts of what happened during your tenancy. I would be happy to discuss matters with you further via email or telephone as I understand the correct procedures were followed throughout the tenancy and at the end of the tenancy to safeguard not only our client the landlord but also yourself as the tenant. Regards. Martin Adams. Manager. ...

“Really refreshing to find a estate agent that is friendly ......”

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Aug 13,2014
Minithumbup
By: 'Chris'
Aug 13,2014
0 people found
this helpful
Really refreshing to find a estate agent that is friendly and helpful. I have had dealings with alot of estate agent in the past and none match the friendliness of the agents at Julie Twist. I have also found them quick to deal with any ...
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“we have used JT for letting our apartment for several ......”

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Aug 01,2014
Minithumbup
By: 'Pendle'
Aug 01,2014
0 people found
this helpful
we have used JT for letting our apartment for several years and they have always found a tenant quickly and we've only had one bad tenant. we then used them for selling it and again they found a buyer quickly. Good communication and a problem ...
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Comment on agent fees
the fees are on the high side, but we didnt shop around so not sure whether we could have got a cheaper deal elsewhere
Was this helpful? Yes

“My first contact was with Rebecca who was very helpful ......”

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Jul 29,2014
Minithumbup
Rebecca Dick
By: 'Anaa'
Jul 29,2014
0 people found
this helpful
My first contact was with Rebecca who was very helpful and well-mannered. Then for all the paperwork I was contacted by Filippo Bernado - made himself available to answer and clear all my queries and doubts. Lastly, Yvonne Shaw was to assist me to move ...
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Was this helpful? Yes

“The support that Natalia and Paul gave was invaluable. Natalia ......”

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Jul 24,2014
Minithumbup
By: 'Katie'
Jul 24,2014
0 people found
this helpful
The support that Natalia and Paul gave was invaluable. Natalia was able to suggest the property that I ended up purchasing which was one that was not originally in my search criteria, however I appreciated the suggestions she made with it. Paul was good for ...
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“Great communication with Naomi during checkout - she was a ......”

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Jul 17,2014
Minithumbup
By: '101'
Jul 17,2014
0 people found
this helpful
Great communication with Naomi during checkout - she was a great help and a very friendly face to see when I was very stressed about moving out. Yvonne was also very helpful with regards to helping to book the cleaner for the property....
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“Julie Twist rent out the flat out above mine - ......”

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Jul 10,2014
Minithumbup
By: 'Mike'
Jul 10,2014
0 people found
this helpful
Julie Twist rent out the flat out above mine - there was an issue with a leak from thier bathroom causing damage to my ceiling. Lisa has been patient dealing with my constant chasing and was able to finally reach a resolution which was of ...
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“Natalia and Paul are the agents with whom I have ......”

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Jul 02,2014
Minithumbup
By: 'oscar'
Jul 02,2014
1 people found
this helpful
Natalia and Paul are the agents with whom I have dealt in order to make my investment. They behaved in a very professional way and offered a great service to me. I would reccomend Julie Twist to anybody who wants to buy - let a ...
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“Paul provided an excellent service on helping us through a ......”

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Jun 20,2014
Minithumbup
By: 'Lynne'
Jun 20,2014
2 people found
this helpful
Paul provided an excellent service on helping us through a very long protracted purchase. I have to say I don't think we would have ever completed without him. He acted as the 'middle man' between the vendors' solicitors and ours, continually chasing them and keeping ...
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“Really terrible/unprofessional when it comes to dealing with the ......”

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May 27,2014
Minithumbdown
By: 'Zoe'
May 27,2014
1 people found
this helpful
Really terrible/unprofessional when it comes to dealing with the return of deposits, which results to one chasing after it for weeks without getting any word back without constant prompt....
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What agent could do to change your mind?
be professional.
Attached Filesnbsp;
Was this helpful? Yes
By: Martin Adams
Jun 04, 2014
View all comments (1)
Hi Zoe I am sorry to read your review but happy to discuss further as no issues have been escalated to myself by way of any complaint. I am unsure why you have named Claire Hart in your review as she does not deal with the deposit returns we have a Property Inspections Team that deal with deposit returns, I have also never had anyone raise complaint in relation to Claire or anyone in the Property Management Departments professionalism. You can contact me via email replacing claire@ or deposits@ ...

“Jack and Claire found me a new tenant quickly such ......”

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May 15,2014
Minithumbup
By: 'Julian'
May 15,2014
0 people found
this helpful
Jack and Claire found me a new tenant quickly such that there was no delay between tenant change. They even worked on a bank holiday facilitate the tenant moving in, checking the inventory etc...
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“Our experience with Julie Twist Properties was undoubtedly one of ......”

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May 12,2014
Minithumbup
Yvonne
By: 'Alexia&Nicoleta'
May 12,2014
0 people found
this helpful
Our experience with Julie Twist Properties was undoubtedly one of the best we have had out of numerous other estate agencies. Both Yvonne Shaw and Filippo Bennardo were extremely helpful, prompt on answering any questions we may have had and made our moving as swift ...
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“I was first shown around the house I wanted to ......”

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May 08,2014
Minithumbup
By: 'Dr'
May 08,2014
0 people found
this helpful
I was first shown around the house I wanted to rent by Filippo, who was very friendly and helpful, managing to secure me the tenancy with my little dog. Thank you Filippo :-) Yvonne, who met me at the house once I had decided to ...
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“The Julie Twist team (Yvonne and Rebecca) were very accommodating ......”

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May 05,2014
Minithumbup
Yvonne
Rebecca Dick
By: 'Albion'
May 05,2014
0 people found
this helpful
The Julie Twist team (Yvonne and Rebecca) were very accommodating in providing suitable viewing times and properties. They showed us some beautiful apartments that fit our criteria. We are very happy in our new apartment! Overall, very friendly helpful staff and a professional service....
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“Julie Twist properties have given us a great service when ......”

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Apr 29,2014
Minithumbup
Yvonne
By: 'S'
Apr 29,2014
0 people found
this helpful
Julie Twist properties have given us a great service when arranging our new tenancy with them. They have been extremely organised and informative and provided substantial information to assist us in moving in easily. From the point of booking the viewing, to picking up the ...
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“Yvonne Shaw really helped me out through every process. Since, ......”

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Apr 28,2014
Minithumbup
Yvonne
By: 'Tahreem'
Apr 28,2014
0 people found
this helpful
Yvonne Shaw really helped me out through every process. Since, it's the first time i was rentinh a flat i thought it would seem difficult but Yvonne made it really easy. I am satisfied....
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“From first viewing the property to completing Sarah was extremely ......”

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Apr 22,2014
Minithumbup
By: 'Kirsty'
Apr 22,2014
0 people found
this helpful
From first viewing the property to completing Sarah was extremely helpful. Whenever I had a query she would respond efficiently and with the answer. She always on top of the sale and knew where we were up to. I was very lucky to have Sarah ...
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Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties, Manchester M3 4EN



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Julie Twist Properties

Branch - Head office, Manchester, M3