Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Julie Twist Properties has been one of my partners for ......”

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Jun 28,2016
Minithumbup
Kelly Davenport
By: 'Patrick'
Jun 28,2016
1 people found
this helpful
Julie Twist Properties has been one of my partners for the past 14 years. Like most relationships there have been up's and downs. JTP is not just an estate agent they are a team that also acts as your partner. Over the years JTP have given ...
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Was this helpful? Yes
By: Kelly Davenport
Jun 30, 2016
View all comments (2)
Thank you for your comments, we aim to give the best possible service. I look forward to continuing to work with you on your property portfolio. ...

“I was so impressed with Julie Twist Properties and ALL ......”

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Jun 27,2016
Minithumbup
Kelly Davenport
By: 'Martyn'
Jun 27,2016
0 people found
this helpful
I was so impressed with Julie Twist Properties and ALL the team there. House hunting for an appartment in Manchester and dealt with loads of agents and found Julie Twist the best by miles. Lots of contact with them and every one of the team ...
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Was this helpful? Yes
By: Kelly Davenport
Jun 30, 2016
View all comments (1)
Thank you for your comments. We aim to give the best possible service and I am happy that we have been able to advise you during your property search. ...

“Move-in was fast and hassle free. Agent guided us through ......”

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Jun 17,2016
Minithumbup
Yvonne
By: 'Erich'
Jun 17,2016
0 people found
this helpful
Move-in was fast and hassle free. Agent guided us through every process and provided advice as needed. They are also quick to respond to emails and phone calls....
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Comment on agent fees
good
Was this helpful? Yes

“i agreed to let a property via Julie Twist but ......”

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Jun 13,2016
Minithumbdown
By: 'nathan'
Jun 13,2016
1 people found
this helpful
i agreed to let a property via Julie Twist but had some T&C's as the apartment was shabby but the location was just what i needed. My request was it needed a re paint and the carpets needed changing as they had been eaten ...
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Comment on agent fees
wasn't over priced in the first place ‚£270 was a fare price but it should have been refunded.
Was this helpful? Yes
By: Martin Adams
Jun 14, 2016
View all comments (1)
Hi Nathan, Firstly thank you for your kind comments about Jack he is a valued member of the team and has been with us for some time. We also appreciate all feedback be it positive or negative. In this instance we were in the hands of the landlord client who had promised us that the works to the property had been completed ready for you to move in. We also took immediate action on the same day to ensure the works would be completed to the property and that you were able to move in prior to you ha ...

“Leigh was an agent supporting for moving away, and he ......”

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Jun 07,2016
Minithumbdown
By: 'Hiro'
Jun 07,2016
0 people found
this helpful
Leigh was an agent supporting for moving away, and he replied quickly, checked every requirement, and everything was so fine. I was satisfied by his serves. Thank you, Leigh, and hope that you would help me next time, too....
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Was this helpful? Yes

“I would Just like to leave a review for Andrew. ......”

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Jun 06,2016
Minithumbup
By: 'Andrew'
Jun 06,2016
0 people found
this helpful
I would Just like to leave a review for Andrew. During the whole process of finding me a property Andrew was extremely helpful, keeping me informed of progress and ensuring my move went smoothly....
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“Top communication from Margret in resolving our ongoing maintenance issue. ......”

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Jun 02,2016
Minithumbup
By: 'Jennifer'
Jun 02,2016
0 people found
this helpful
Top communication from Margret in resolving our ongoing maintenance issue. She kept us full informed with the work being carried out by the contractors....
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“Excellent service and sound advice - from property search though ......”

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May 28,2016
Minithumbup
By: 'Nick'
May 28,2016
0 people found
this helpful
Excellent service and sound advice - from property search though to purchase. Sarah regularly followed up and chased the various parties to make everything go smoothly. We are very happy with our purchase and would highly recommend Julie Twist to anyone buying or selling....
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Comment on agent fees
No fees as we were buyer
Was this helpful? Yes
By: Sarah Leach
Jun 02, 2016
View all comments (1)
Thank you Nick, I'm glad I could be of help. We look forward to working with you in the future. ...

“Olivia and Yvonne were fantastic when renting out my flat, ......”

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May 26,2016
Minithumbup
Yvonne
By: 'Nicky'
May 26,2016
0 people found
this helpful
Olivia and Yvonne were fantastic when renting out my flat, organising the deposit and dealing with tenants. Professional and efficient. I have also had great support from the sales team....
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Comment on agent fees
Fees are appropriate to the level of service received.
Was this helpful? Yes
By: Olivia
Aug 02, 2016
View all comments (1)
Thank you so much for your kind review! ...

“We needed to replace a sofa. Leigh was on top ......”

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May 26,2016
Minithumbup
By: 'PH'
May 26,2016
0 people found
this helpful
We needed to replace a sofa. Leigh was on top of this from the very beginning: acknowledging what we had reported, liaising with the landlord about getting a new sofa, and even helping us get rid of the old one. Thanks again! Having said that, ...
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“Came into the agents to have some repairs checked. Margaret ......”

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May 05,2016
Minithumbup
By: 'MK16'
May 05,2016
0 people found
this helpful
Came into the agents to have some repairs checked. Margaret really made it her mission to get me sorted. Pointed me in the right direction to getting help and was really friendly and considerate. She's such a lovely person I'm sure she could help with ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Margaret
May 05, 2016
View all comments (1)
Thank you so much for your review I am always glad to be of assistance! :) ...

“Rebecca was knowledgeable and very helpful in making suggestions with ......”

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May 03,2016
Minithumbup
Rebecca Dick
By: 'Sarah'
May 03,2016
1 people found
this helpful
Rebecca was knowledgeable and very helpful in making suggestions with regards to how best to present my property to the market and at what price. I thought her write up of the details were very good, exactly how I would have written them. The property ...
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Comment on agent fees
Worth the fee. They matched the fee % from another agent who I had previously gone with.
Was this helpful? Yes
By: Paul & Rebecca
May 04, 2016
View all comments (1)
Hi Sarah, Thanks for the lovely comments, we were both more than happy to help and hopefully now the stress is over! :-) Kind Regards Paul & Rebecca ...

“I am pleased to recommend Margaret at Julie Twist. I've ......”

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Apr 25,2016
Minithumbup
By: 'Richard'
Apr 25,2016
0 people found
this helpful
I am pleased to recommend Margaret at Julie Twist. I've had a range of run of the mill issues with my flat and all have been dealt with quickly and efficiently by Margaret. In particular Margaret has always kept me in the loop and always ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Margaret
May 05, 2016
View all comments (1)
Hi Richard thank you for your kind comments I am so glad to be of assistance and reassurance! ...

“Paul was enormously helpful during the long delays until completion. ......”

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Apr 12,2016
Minithumbup
By: 'Alexandra'
Apr 12,2016
0 people found
this helpful
Paul was enormously helpful during the long delays until completion. He kept me well informed of progress and was more than happy to prompt the solicitors on both sides when necessary. He also responded to all of my enquiries within hours, if not minutes. He ...
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Was this helpful? Yes
By: Paul
May 04, 2016
View all comments (1)
Thanks for the lovely comments Alexandra. Much appreciated and it was lovely working with you. Kind Regards Paul ...

“Used Julie Twist to Sell my apartment in Manchester, they ......”

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Apr 06,2016
Minithumbup
Rebecca Dick
By: 'Jason'
Apr 06,2016
1 people found
this helpful
Used Julie Twist to Sell my apartment in Manchester, they did a great Job. Rebecca found a cash buyer for me very quickly at a good price, making it clear to them from the start that the apartment fell into HS2 rail area, and had ...
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Was this helpful? Yes
By: Paul & Rebecca
May 04, 2016
View all comments (1)
Thanks Jason. The positive feedback is much appreciated :-) ...

“Rebecca and Paul were both incredibly helpful throughout my purchase. ......”

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Apr 05,2016
Minithumbup
Rebecca Dick
By: 'Imidurant'
Apr 05,2016
0 people found
this helpful
Rebecca and Paul were both incredibly helpful throughout my purchase. Knowing that I was a first time buyer, Rebecca was more than happy to explain everything in detail over the phone and answer all of my questions. In Rebecca's absence, Paul stepped in and made ...
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Comment on agent fees
No agents fees were charged as I was purchasing a property.
Was this helpful? Yes

“Leigh was very helpful in handling my deposit. There were ......”

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Apr 04,2016
Minithumbup
By: 'Richard'
Apr 04,2016
0 people found
this helpful
Leigh was very helpful in handling my deposit. There were a few minor issues which I raised and she very quickly and efficiently resolved them for me so I was very happy with the service....
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Was this helpful? Yes
By: Leigh Johnson
Apr 05, 2016
View all comments (1)
Thank you so much for your kind comments Richard, we always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss! ...

“Paul was acting for the vendor where we were the ......”

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Mar 31,2016
Minithumbup
By: 'Stephen'
Mar 31,2016
0 people found
this helpful
Paul was acting for the vendor where we were the purchaser. He was brilliant even though he was not acting for us. He proactively checked on progress, he was really responsive and personable too. When we looked to have hit a timing hitch, he got ...
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Comment on agent fees
Not applicable as we were the purchaser.
Was this helpful? Yes

“The overall experience is very positive....the initial visit and ......”

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Mar 31,2016
Minithumbup
Rebecca Dick
By: 'Deborah'
Mar 31,2016
0 people found
this helpful
The overall experience is very positive....the initial visit and subsequent marketing brouchure were done very quickly and professionally. The contacts at Julie Twist kept all parties fully engaged and commuincated with at all times, which in turn kept the selling process on track and ...
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Comment on agent fees
I felt these were quite high compared to agents outside the city centre...I sold a house during the same time period only 5 miles outside the city centre and the fees were 1% less than Julie Twist
Was this helpful? Yes

“We're very happy with the service we've got along the ......”

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Mar 30,2016
Minithumbup
Yvonne
By: 'Ines'
Mar 30,2016
0 people found
this helpful
We're very happy with the service we've got along the moving, all the staff was very friendly and helpful. Especially with the maintenance service and management, it's great!...
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Comment on agent fees
For us was a bit expensive, but we finish happy with the service
Was this helpful? Yes
By: Yvonne Cook and Margaret Proctor
Apr 05, 2016
View all comments (1)
Thank you for your comments below it is always nice to have positive feedback from our clients :) ...

“Leaving some positive feedback about David and the maintaince department ......”

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Mar 26,2016
Minithumbup
By: 'Joel'
Mar 26,2016
0 people found
this helpful
Leaving some positive feedback about David and the maintaince department in general. We've had a few issues in the flat and although some of them took a little while to sort out (nothing too bad, and probably for valid reasons) they did all get done ...
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Was this helpful? Yes
By: Martin Adams
Apr 05, 2016
View all comments (1)
It is really good to hear such positive comments relating to our in house maintenance team as they work so hard every day and during out of hours on call outs and are the unsung heroes within or rentals and property management team! ...

“Olivia was extremely helpful with the deposit return process. There ......”

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Mar 18,2016
Minithumbup
By: 'Andy'
Mar 18,2016
1 people found
this helpful
Olivia was extremely helpful with the deposit return process. There were a couple of issues/minor disputes which she handled promptly and professionally and was polite and courteous throughout. Many thanks....
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Was this helpful? Yes
By: Olivia
Apr 06, 2016
View all comments (1)
Hi Andy, thanks for your lovely comments! As any deposits agent, I try my best to get your deposit returned quickly without disputes! All the best in your new tenancy! ...

“Olivia was fantastic, made our moving out process so much ......”

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Mar 11,2016
Minithumbup
By: 'Jamie'
Mar 11,2016
1 people found
this helpful
Olivia was fantastic, made our moving out process so much easier. Very friendly but still professional! A great asset to Julie Twist Properties....
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Comment on agent fees
Good
Was this helpful? Yes
By: Olivia
Apr 06, 2016
View all comments (1)
Hi Jamie! Wow, thank you for your comments! It's wonderful to be complimented in that way and I take pride in making sure the tenants have an easy as can be move out! Hope you enjoy your new home!! ...

“Great service. And kind treatment. Reasonable prices. Absolutely respectful stuff. ......”

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Mar 07,2016
Minithumbup
By: 'Bashar'
Mar 07,2016
0 people found
this helpful
Great service. And kind treatment. Reasonable prices. Absolutely respectful stuff. Although ,I really recommend it for the people by the way....
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Bowers
Mar 07, 2016
View all comments (2)
Thank you! Your comments are very kind and it is nice to know we are appreciated :) Glad to hear you are settling into your new apartment, take care. ...

“I have been renting out my property in Salford Quays ......”

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Mar 07,2016
Minithumbup
By: 'Bee'
Mar 07,2016
1 people found
this helpful
I have been renting out my property in Salford Quays through JJT for more than 5 years. Unfortunately, recently due to the age of the property there has been quite a number of maintenace issues. These issues were dealt with swiftly and promptly by JJT Maintenance ...
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Was this helpful? Yes
By: Margaret Proctor
Apr 05, 2016
View all comments (1)
Thank you for the kind comments Bee, I hope you continue to feel this way for the foreseeable future and beyond ...

“We have had a great deal of experience with letting ......”

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Mar 04,2016
Minithumbup
Yvonne
By: 'Michael'
Mar 04,2016
1 people found
this helpful
We have had a great deal of experience with letting agencies over the past 10 years of renting and Julie Twist have been absolutely excellent letting agents throughout our tenancy. They have been prompt with communications, quick to fix maintenance issues and efficient with inspections. I ...
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Comment on agent fees
Fees were relatively high when we signed the contract (but probably no more than any other letting agency in Manchester that I have dealt with). We went onto a rolling contract after our first year contract had ended and were charged no fees at all for this.
Was this helpful? Yes
By: Olivia
Apr 06, 2016
View all comments (1)
Hi, Michael! Thank you so much for your positive comments! ...

“I have used Julie Twist Properties to both manage the ......”

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Feb 22,2016
Minithumbup
By: 'Karl'
Feb 22,2016
2 people found
this helpful
I have used Julie Twist Properties to both manage the letting of my flat and then the sale of the flat. As such I have used their services for just over 7 years. I no longer live in the UK so I needed a company that ...
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Comment on agent fees
I was told the agent fees up front and I founf them to be acceptable. There were no shocks or unexpected additions.
Was this helpful? Yes
By: Paul
Feb 25, 2016
View all comments (1)
Hi Karl Thanks for the positive review and recommendation! All the best Paul. ...

“Sarah and Paul have been excellent in what proved to ......”

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Feb 22,2016
Minithumbup
By: 'Neil8136'
Feb 22,2016
3 people found
this helpful
Sarah and Paul have been excellent in what proved to be a quite problematic sale. The marketing and sale of the flat went through extremely quickly and everything was handled very efficiently and professionally by Sarah and Paul. When the sale proceeded to the legal ...
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Comment on agent fees
Good - industry standard
Was this helpful? Yes
By: Paul
Feb 25, 2016
View all comments (1)
Hi Neil Thank you so much for the positive review, it certainly took a while but we got there in the end! I am sure your new sale will go much faster! Kind Regards, Paul ...

“My experience with Julie Twist has been very positive. My ......”

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Feb 19,2016
Minithumbup
Rebecca Dick
By: 'Laura'
Feb 19,2016
3 people found
this helpful
My experience with Julie Twist has been very positive. My property was sold with support from Rebecca (correctly valued and sold within 7 days). As I was also purchasing a property through Julie Twist, which was slightly delayed, they also arranged a short term rental for ...
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Comment on agent fees
Whilst they were slightly higher than some other quotes I had received, it was more than worth it for such a smooth service in relation to my sale, rental and purchase.
Was this helpful? Yes
By: Paul
Feb 25, 2016
View all comments (1)
Hi Laura Thank you for the lovely review, much appreciated. Hopefully we can get your purchase tied up this week! Kind Regards Paul ...

“This is the second time that Julie Twist has helped ......”

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Feb 16,2016
Minithumbup
By: 'Maria'
Feb 16,2016
0 people found
this helpful
This is the second time that Julie Twist has helped me find a tenant for my property. Filippo Bennardo, the member of staff that assisted me on both occasions is extremely diligent and professional. He strives to understand the kind of tenant one is looking ...
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Was this helpful? Yes
By: Filippo Bennardo
Feb 17, 2016
View all comments (1)
Thank you for the positive feedback Maria. It's a great pleasure having you as one of our landlords and we look forward to helping you out with your investment for years to come. ...
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3