Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“Julie Twist have recently found a new professional tenant for ......”

Share on :
Oct 07,2016
Minithumbup
Yvonne
By: 'Claire'
Oct 07,2016
0 people found
this helpful
Julie Twist have recently found a new professional tenant for one of our rental properties and handled some repairs matters for us beyond the call of duty. I have dealt with Yvonne, Margaret and Martin who have been polite and professional throughout and ensured that ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Great service - very friendly, fast, and helpful. Key broke ......”

Share on :
Oct 04,2016
Minithumbup
By: 'Kalman'
Oct 04,2016
0 people found
this helpful
Great service - very friendly, fast, and helpful. Key broke off in a lock, and Darren was around within half an hour to get a new one fitted, and help out with some other things too. Nice guy, quality service....
read full review
Was this helpful? Yes

“Friendly staff,useful first day check in service. Will recommend ......”

Share on :
Sep 29,2016
Minithumbup
By: 'Sijia'
Sep 29,2016
0 people found
this helpful
Friendly staff,useful first day check in service. Will recommend to others. Everything did very quick as well. Overall is good as well....
read full review
Comment on agent fees
Agent fee is slight expensive, but acceptable
Was this helpful? Yes

“This feedback is a result of a recent change of ......”

Share on :
Sep 22,2016
Minithumbup
By: 'Ed'
Sep 22,2016
0 people found
this helpful
This feedback is a result of a recent change of tenant. The ongoing updates of viewings booked is excellent allowing one to gauge the level of interest. Fillipo provided good feedback on offers received and advised accordingly. Helen responded as usual to any queries in ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Thanks for the great support and service. JT friendly team ......”

Share on :
Sep 16,2016
Minithumbup
Yvonne
By: 'TH'
Sep 16,2016
0 people found
this helpful
Thanks for the great support and service. JT friendly team did their best before and after moving to my apartment. If you are new in Manchester and don't know where to start just phone them up or enter one of their branches in Manchester. I ...
read full review
Was this helpful? Yes
By: Yvonne Cook
Sep 19, 2016
View all comments (1)
Thank you for your lovely comments, great to know we are providing you a great service ...

“It was a pleasure dealing with Margaret as she was ......”

Share on :
Sep 14,2016
Minithumbup
By: 'Sarah'
Sep 14,2016
0 people found
this helpful
It was a pleasure dealing with Margaret as she was super friendly, professional and totally helpful on the several occasions I needed her help. Margaret always got back to me when she said she would and if unable to resolve something herself then arranged for ...
read full review
Was this helpful? Yes

“Paul & Kelly have been so helpful and professional. Thank you ......”

Share on :
Sep 13,2016
Minithumbup
Kelly Davenport
By: 'Kirko's'
Sep 13,2016
1 people found
this helpful
Paul & Kelly have been so helpful and professional. Thank you guys so much, it wasn't an easy one and would definitely recommend the company on the back of the service I received....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Kelly Davenport
Sep 19, 2016
View all comments (1)
Thank you for your review, your comments are very much appreciated. Good luck with the new apartment and you know where we are for any assistance in the future. ...

“Our solicitor proved to be dragging her heels in every ......”

Share on :
Sep 12,2016
Minithumbup
By: 'MT'
Sep 12,2016
0 people found
this helpful
Our solicitor proved to be dragging her heels in every aspect of the sale. This was very stressful. Paul constantly chased each query with the solicitor and reported back to myself....
read full review
Comment on agent fees
as expected
Was this helpful? Yes
By: Paul
Sep 22, 2016
View all comments (1)
Thank you you for the review. I am glad we managed to get here in the end! :-) ...

“They staff at Julie Twist were a pleasure to deal ......”

Share on :
Aug 24,2016
Minithumbup
By: 'Aaron'
Aug 24,2016
0 people found
this helpful
They staff at Julie Twist were a pleasure to deal with and I found them a lot more helpful than other agents I have used recently. I had a lot of help form Sarah and Paul and they were always ready to assist with the ...
read full review
Comment on agent fees
not relevant
Was this helpful? Yes
By: Paul
Sep 22, 2016
View all comments (1)
Thank you for the kind comments Aaron, it was a pleasure working with you. Thanks Paul ...

“Nice service attitude and good property. I would recommend this ......”

Share on :
Aug 23,2016
Minithumbup
By: 'Lingfeng'
Aug 23,2016
0 people found
this helpful
Nice service attitude and good property. I would recommend this agent. This is my first time to rent a property through the agent....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“David has done some fantastic work for us. He first ......”

Share on :
Aug 14,2016
Minithumbup
By: 'Karl'
Aug 14,2016
1 people found
this helpful
David has done some fantastic work for us. He first came and fixed our broken toilet which now works perfectly (it no longer overflows). On the same visit we indicated that our shower was broken- it would not provide a consistent temperature. David said that ...
read full review
Was this helpful? Yes
By: David Lockwood
Aug 15, 2016
View all comments (1)
Hello Karl, Thank you very much, It's great to get positive feedback, much appreciated David. ...

“Darren was in my apartment to paint the lounge and ......”

Share on :
Aug 10,2016
Minithumbup
By: 'Julia'
Aug 10,2016
1 people found
this helpful
Darren was in my apartment to paint the lounge and put up my pictures. His customer service was outstanding and He was professional and courteous and respectful at all times. After completing the work he left the rooms clean and tidy. Thank you Julia March...
read full review
Was this helpful? Yes
By: Darren Denton
Aug 10, 2016
View all comments (1)
Hi Julia, thank you very much for you kind comments, very much appreciated, Darren :) ...

“Leigh has been really helpful with any problems that I ......”

Share on :
Aug 10,2016
Minithumbup
By: 'Amy'
Aug 10,2016
1 people found
this helpful
Leigh has been really helpful with any problems that I have had and responding to me quickly and updating me on progress regularly. Thank you for all your help :)...
read full review
Was this helpful? Yes
By: Leigh
Aug 10, 2016
View all comments (1)
Thank you so much for your kind comments Amy, you were so patience throughout your despot return. We always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!........ ...

“Moving in was made easy, professional and friendly by Yvonne. ......”

Share on :
Aug 03,2016
Minithumbup
Yvonne
By: 'Michael'
Aug 03,2016
1 people found
this helpful
Moving in was made easy, professional and friendly by Yvonne. She mentioned she had worked for JT for years and you could tell! . The process was explained clearly and she has always been in hand post moving in for the little things I had forgotten ...
read full review
Comment on agent fees
Slightly higher than most
Was this helpful? Yes
By: Yvonne Cook
Aug 03, 2016
View all comments (1)
Thank you so much Michael for your lovely comments, i am so glad you are enjoying the property and hope you stay with us for a long time. It was a pleasure meeting you and welcome to your new home Kind Regards Yvonne ...

“Kelly has been really helpful throughout the whole process. From ......”

Share on :
Jul 28,2016
Minithumbup
Kelly Davenport
By: 'Lesley'
Jul 28,2016
1 people found
this helpful
Kelly has been really helpful throughout the whole process. From selecting properties for me to view & then updating me on progress. I cannot fault her professionalism....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: kelly
Aug 02, 2016
View all comments (1)
Thank You Lesley for your comments, its a pleasure to help you find properties knowing what you like. I look forward to helping you search for the next one! ...

“I have been looking at a number of properties through ......”

Share on :
Jul 23,2016
Minithumbup
By: 'John'
Jul 23,2016
1 people found
this helpful
I have been looking at a number of properties through a number of different agents for around a year now and I have finally purchased the house of my dreams through another agents. I would like to say however, I did look at a number ...
read full review
Was this helpful? Yes

“Superb, professional service from the whole team, from initial inquiry ......”

Share on :
Jul 23,2016
Minithumbup
By: 'Luke'
Jul 23,2016
1 people found
this helpful
Superb, professional service from the whole team, from initial inquiry to organising recent repairs in our flat. Margaret stands out in particular, along with the various contractors that have repaired various items in the flat, as friendly and efficient. Best experience we've had with a ...
read full review
Comment on agent fees
Not overly excessive.
Was this helpful? Yes
By: Margaret
Aug 02, 2016
View all comments (2)
Thank you Luke for your kind comments and positive feedback, very much appreciated, thanks again :) ...

“Excellent, fast and friendly service recieved by Julie Twist properties, ......”

Share on :
Jul 23,2016
Minithumbup
By: 'Emma'
Jul 23,2016
1 people found
this helpful
Excellent, fast and friendly service recieved by Julie Twist properties, particularly Darren. I returned home from my holiday at midnight to find I couldn't get into my lounge as the door handle was broken and the door was locked shut! I was able to speak ...
read full review
Was this helpful? Yes

“Both Rebecca and Paul were excellent! I would highly recommend ......”

Share on :
Jul 19,2016
Minithumbup
Rebecca Dick
By: 'Ant'
Jul 19,2016
1 people found
this helpful
Both Rebecca and Paul were excellent! I would highly recommend Julie Twist based on the service that Rebecca and Paul gave; they were attentive, honest and always really helpful (and that's whats needed when going through such a big life change)....
read full review
Comment on agent fees
They were fine
Was this helpful? Yes
By: Paul & Rebecca
Jul 25, 2016
View all comments (1)
Hi Ant & Robin, Thank you for the lovely comments, We both hope your move went smoothly! Kind Regards Paul & Rebecca ...

“I fully recommend Julie Twist properties. I purchased my property ......”

Share on :
Jul 19,2016
Minithumbup
By: 'Helen'
Jul 19,2016
1 people found
this helpful
I fully recommend Julie Twist properties. I purchased my property through Julie Twist in 2010 and have returned since for assistance. They have always been professional, friendly and very supportive througout. Most recently, Filippo and Helen have looked after my account and advised me -- both ...
read full review
Comment on agent fees
I think the agency fee's are standard. Of course there are cheaper options online but, I think you pay for a service -- and you receive a very good service -- which I prefer.
Was this helpful? Yes

“I think this is a good agency and the sevice ......”

Share on :
Jul 19,2016
Minithumbup
By: 'suki'
Jul 19,2016
1 people found
this helpful
I think this is a good agency and the sevice is good ,I feel its that good I would like to introduce the agency to my friend...
read full review
Was this helpful? Yes
By: Stacie
Aug 09, 2016
View all comments (1)
Thank you for your nice comment and that you would recommend Julie Twist to your friend. ...

“I had a few issues with my deposit and leigh ......”

Share on :
Jul 13,2016
Minithumbup
By: 'laura'
Jul 13,2016
1 people found
this helpful
I had a few issues with my deposit and leigh was extremely helpful with resolving the issue. He replied very quickly to my emails and always listened and resolved our issues. I would always reccommend him. brilliant....
read full review
Was this helpful? Yes
By: leigh
Aug 10, 2016
View all comments (1)
Thank you so much for your kind comments Laura, we always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!........ ...

“Sarah Leach dealt with my initial enquiry and then Paul ......”

Share on :
Jul 12,2016
Minithumbup
By: 'SalfordGirl'
Jul 12,2016
0 people found
this helpful
Sarah Leach dealt with my initial enquiry and then Paul Sutermire dealt with the actual sale. Like most people, I'm not naturally a fan of estate agents, however, my sale was dealt with efficiently and professionally by both Sarah and Paul and by their colleague ...
read full review
Comment on agent fees
As the buyer I wasn't charged fees by the estate agent
Was this helpful? Yes
By: Sarah Leach
Jul 12, 2016
View all comments (1)
Thank you for your kind comments. We hope you enjoy your new apartment. ...

“Professional & efficient agency but extremely expensive. We have just completed ......”

Share on :
Jul 11,2016
Minithumbdown
By: 'Dani'
Jul 11,2016
0 people found
this helpful
Professional & efficient agency but extremely expensive. We have just completed on a rental property, no issues at all but we are just shy of £500 lighter in fees. Great service if you can afford it....
read full review
What agent could do to change your mind?
Ridiculousy high, more than double that of other agents.
Attached Filesnbsp;
Comment on agent fees
Ridiculousy high, more than double that of other agents.
Was this helpful? Yes

“Leigh is very professional and made the check-out process easy. ......”

Share on :
Jul 08,2016
Minithumbup
By: 'Sharon'
Jul 08,2016
0 people found
this helpful
Leigh is very professional and made the check-out process easy. She turned up on time for the check-out appointment and explained the process clearly which avoided any misunderstandings or worries on my part. She followed up by emailing me as she had advised that she ...
read full review
Comment on agent fees
fees were as advised
Was this helpful? Yes
By: Leigh Johnson
Jul 08, 2016
View all comments (1)
Thank you so much for your kind comments Sharon, we always do our best to ensure that tenants deposits are returned as fast as possible and with minimal fuss!.... ...

“Paul and the team at Julie Twist have now sold ......”

Share on :
Jul 05,2016
Minithumbup
By: 'Mr'
Jul 05,2016
0 people found
this helpful
Paul and the team at Julie Twist have now sold several properties on our behalf and have always been very professional and kept us fully informed through the whole sales process...
read full review
Comment on agent fees
Fees are in line with other agents
Was this helpful? Yes

“I've been pleased with the service from Julie Twist over ......”

Share on :
Jul 05,2016
Minithumbup
By: 'Chris'
Jul 05,2016
0 people found
this helpful
I've been pleased with the service from Julie Twist over the years. I forget how long I've been a client, but it must be over 10 years now. You're proactive, particularly in terms of ensuring rentals reflect current market rate, and strike the right balance between ...
read full review
Was this helpful? Yes

“We had some mould problems, Darren came round, cleaned it ......”

Share on :
Jul 05,2016
Minithumbup
By: 'Colin'
Jul 05,2016
0 people found
this helpful
We had some mould problems, Darren came round, cleaned it up, repainted the walls good as new. All good, thanks....
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“Good attitude and effective of repairing stuff, leaving friendly comment ......”

Share on :
Jul 02,2016
Minithumbup
By: 'JIAHUI'
Jul 02,2016
0 people found
this helpful
Good attitude and effective of repairing stuff, leaving friendly comment about living in the property and being really nice to us....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Julie Twist have always provided a good service and I ......”

Share on :
Jun 28,2016
Minithumbup
By: 'Sue'
Jun 28,2016
0 people found
this helpful
Julie Twist have always provided a good service and I have no problems continuing to use them. Helen Bowers has been very helpful and always responds to messages very quickly. I would recommend her to prospective clients....
read full review
Comment on agent fees
They charge the market rate.
Was this helpful? Yes
By: Helen Bowers
Jun 30, 2016
View all comments (1)
Thank you Sue, it is a pleasure working with you and assisting you with your property portfolio :) ...
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties, Manchester M3 4EN



Get in touch with

Julie Twist Properties

Branch - Head office, Manchester, M3