Head office, Manchester, M3
4.6/5, 522 reviews
91% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.
Julie Twist the City Centre Property Specialist

Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £85,000 £524,225
Lettings 84% 83% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
99 12 193 25 83 1 85 2 17 5
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TDS
Latest Properties
Images & Videos

“I have dealt with Helen over the past six months ......”

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Jul 19,2017
Minithumbup
By: 'Gordon'
Jul 19,2017
0 people found
this helpful
I have dealt with Helen over the past six months and found her to be most helpful and efficient. She is very thorough in all she does...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
By: Helen Bowers
Sep 15, 2017
View all comments (1)
Thanks Gordon for the kind feedback! Kind Regards, Helen Bowers ...

“I am very satisfied with staff at Julie Twist Deansgate ......”

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Jul 16,2017
Minithumbup
By: 'M.'
Jul 16,2017
0 people found
this helpful
I am very satisfied with staff at Julie Twist Deansgate especially Helen Bowers and Helen Cooke. they are always ready to help with any queries that arise in as professional manner. M Hickey...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“I have bought a flat from Julie Twist thanks to ......”

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Jul 10,2017
Minithumbup
By: 'Christine'
Jul 10,2017
0 people found
this helpful
I have bought a flat from Julie Twist thanks to Sarah and now they are managing the property thanks to Helen. I have always had prompt replies to any emails and have found them a very professional organisation. I would recommend them to anyone looking ...
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Comment on agent fees
Did not check other company fees but they seemed reasonable to me
Was this helpful? Yes

“I was very impressed with the standard of service provided. ......”

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Jul 05,2017
Minithumbup
By: 'Rozel'
Jul 05,2017
0 people found
this helpful
I was very impressed with the standard of service provided. They constantly kept me informed and were alway available when required. Made the process a lot easier for me....
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Comment on agent fees
The fees were more than I wanted to pay.
Was this helpful? Yes
By: Sales Team
Aug 03, 2017
View all comments (1)
Thank you for the kind review Many Thanks Sales Team ...

“Dealt with this firm for 5 years, never once had a ......”

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Jul 05,2017
Minithumbup
Yvonne
By: 'Nathan'
Jul 05,2017
0 people found
this helpful
Dealt with this firm for 5 years, never once had a problem. I find them trustworthy and reliable which cannot be said for a lot of other agents in MCR. Helen and all the staff are always extremely helpful....
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Comment on agent fees
Agent fees and inline with the industry standard if not less.
Was this helpful? Yes
By: Helen
Jul 06, 2017
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Thanks for your comments Nathan! Glad to hear you are happy with the service :) ...

“Thanks Filippo for helping us with this apartment .qSandira, thanks ......”

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Jul 05,2017
Minithumbup
By: 'IMRAN'
Jul 05,2017
1 people found
this helpful
Thanks Filippo for helping us with this apartment .q Sandira, thanks for your support in our moving to new house...
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Was this helpful? Yes
By: Sandira
Jul 06, 2017
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Thank you very much for such a positive review. Please if you need any further assistance during your tenure, do not hesitate to contact me. ...

“Excellent all round prompt reliable polite service providing fast effeciant ......”

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Jun 28,2017
Minithumbup
Julie
By: 'Matthew'
Jun 28,2017
0 people found
this helpful
Excellent all round prompt reliable polite service providing fast effeciant rental of our 1 bed flat in Manchester would thoroughly recommend this agency!...
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Comment on agent fees
Good
Was this helpful? Yes

“The only time I received prompt service over the 2 years ......”

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Jun 28,2017
Minithumbdown
By: 'Not'
Jun 28,2017
0 people found
this helpful
The only time I received prompt service over the 2 years renting with Julie Twist were the 2 times just before I paid for the yearly rent. They do not seem to care for customer after-care once the money has been handed over. Maintenance issues which are ...
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Comment on agent fees
Bad. Repeated incidents of atrociously slow responses.
Was this helpful? Yes
By: Not recommended
Jun 29, 2017
View all comments (2)
You should be apologising not for how I feel but your failure to treat a paying customer fairly. Your reply is supercilious and looks very much like a pre-crafted template. If you truly cared about corporate standards and my predicament, it would be impossible for not even a single staff member to know who has had to wait 9 months for a door to be replaced. Unless this sort of unfortunate occurrences are quite commonplace with Julie Twist. It is even more unthinkable that you find it so ...

“Helen is a quick responcing property manager, I like her ......”

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Jun 26,2017
Minithumbup
By: 'Sajwa'
Jun 26,2017
0 people found
this helpful
Helen is a quick responcing property manager, I like her dealing with customers. She explain everything we need as customers....
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Was this helpful? Yes
By: Helen
Jun 26, 2017
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Thanks for the feedback Sajwa! ...

“We've just rented with Julie Twist and both Jack and ......”

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Jun 23,2017
Minithumbup
By: 'Libby'
Jun 23,2017
0 people found
this helpful
We've just rented with Julie Twist and both Jack and Sandira were great at helping sort us out. As it's our first proper flat, me and my housemate had hundreds of questions between us at every stage and both members of the team were extremely ...
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Was this helpful? Yes
By: jack stabler
Jul 11, 2017
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Thank you very much for the kind words Libby, i hope you enjoy your new apartment and you have settled in well. Kind Regards Jack Stabler ...

“Always found the company to be professional and pleasant to ......”

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Jun 22,2017
Minithumbup
By: 'Charles'
Jun 22,2017
0 people found
this helpful
Always found the company to be professional and pleasant to deal with. They were on the ball to find a new tenant and kept the void period to a minimum. It is great to have them acting for me....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Very helpful, prompt reply to queries, willing to be accommodating ......”

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Jun 15,2017
Minithumbup
By: 'Simon'
Jun 15,2017
0 people found
this helpful
Very helpful, prompt reply to queries, willing to be accommodating to reasonable requests overall a very positive and professional experience....
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Comment on agent fees
Seem to be inline with industry norms.
Was this helpful? Yes

“Having just used Julie Twist for the first time to ......”

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Jun 08,2017
Minithumbup
By: 'Steve'
Jun 08,2017
0 people found
this helpful
Having just used Julie Twist for the first time to let a property I have to stay I am very impressed with this company, it's staff and their service. The property was let within a matter of days of being put on the portals with ...
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Comment on agent fees
I was able to negotiate a good rate with impacting on service level.
Was this helpful? Yes
By: Filippo Bennardo
Jun 08, 2017
View all comments (1)
Hi Steve, thank you for your positive feedback. It's been a pleasure working with you and we look forward in providing you with our valued service for any future investment. Many thanks, Fil & Helen ...

“Efficient, personal and all around excellent service. Julie Twist made ......”

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Jun 01,2017
Minithumbup
By: 'djm'
Jun 01,2017
0 people found
this helpful
Efficient, personal and all around excellent service. Julie Twist made the process of letting my property easy from start to finish and I am pleased with the rental price achieved....
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Comment on agent fees
reasonable.
Was this helpful? Yes

“Julie Twist / Paul have been really helpful during the sale ......”

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May 31,2017
Minithumbup
By: 'Chips'
May 31,2017
1 people found
this helpful
Julie Twist / Paul have been really helpful during the sale of my apartment - really going the extra mile to try and speed things along and cover off issues . I would recommend them fully...
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Comment on agent fees
Fees are not as competitive as they could be - but I did get over and above the service I expected so more than happy on balance
Was this helpful? Yes
By: Paul
Jun 01, 2017
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Thanks for the feedback Carole! 3rd time lucky in the end! :) ...

“Helen is a super-star. She answers my emails sometimes before ......”

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May 24,2017
Minithumbup
By: 'Peter'
May 24,2017
0 people found
this helpful
Helen is a super-star. She answers my emails sometimes before I've even sent them. I only wish I could do the same :) Thank you!!...
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Comment on agent fees
It's the first time that I have leased a property, so I'm no expert on agent's fees. That said, they seemed to be reasonable to me so I just went with them.
Was this helpful? Yes

“Having rented via the company for quite some time, I ......”

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May 18,2017
Minithumbup
By: 'KenCity'
May 18,2017
0 people found
this helpful
Having rented via the company for quite some time, I have dealt with several of the management and staff and found all of them to be very professional and helpful. The service offered is at a serious professional level throughout, which is quite re-assuring when ...
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Comment on agent fees
Fair.
Was this helpful? Yes

“102 City Gate Helen is very on it when it comes ......”

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May 11,2017
Minithumbup
By: 'Ryan'
May 11,2017
0 people found
this helpful
102 City Gate Helen is very on it when it comes to getting things done. When asked to deal with queries Helen is very prompt, always keeps you up to date with progress and in the end, gets the answers and outcomes we need. Might be ...
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Comment on agent fees
Any Fees are bad Fees! Good overall
Was this helpful? Yes

“I am an owner/occupier of a city centre apartment ......”

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May 07,2017
Minithumbup
By: 'Steve'
May 07,2017
0 people found
this helpful
I am an owner/occupier of a city centre apartment and required some refurbishment work doing including laminate floor laying, plaster repairs, extractor fan installation and full redecoration. Plumbing and electrical inspections were also requested. From initial contact with Sian through to progressing with Margaret ...
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“Helen's customer service is outstanding responding promptly to any queries ......”

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May 02,2017
Minithumbup
By: 'EF'
May 02,2017
0 people found
this helpful
Helen's customer service is outstanding responding promptly to any queries even those outside her remit. Always helpful friendly and professional....
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“My friend and I were looking for a flat in ......”

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May 02,2017
Minithumbup
By: 'Neil'
May 02,2017
0 people found
this helpful
My friend and I were looking for a flat in the city centre, and Helen and Sian were very professional and helpful. They were also very patient when something in our tenancy application went a bit awry, but the whole process has been as smooth ...
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Comment on agent fees
Seemed reasonable.
Was this helpful? Yes

“This particular sale was very drawn out due to issues ......”

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Apr 28,2017
Minithumbup
By: 'Nikki'
Apr 28,2017
0 people found
this helpful
This particular sale was very drawn out due to issues with my solicitors on 2 instances, both beyond my control. Both Julie Twist as a company and Paul as an individual were extremely patient and on the occasions that the vendor was about to withdraw, they ...
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“Brian was super helpful in fixing my door lock that ......”

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Apr 26,2017
Minithumbup
By: 'Brian'
Apr 26,2017
0 people found
this helpful
Brian was super helpful in fixing my door lock that somebody seemed to have tried to open. He was super nice competent and did the job super quickly. He made what could have turned out a horror, an evening with complications, but a good ending. ...
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“Fantastic hassle free service from all staff involved. Fil made ......”

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Apr 18,2017
Minithumbup
By: 'Rob'
Apr 18,2017
0 people found
this helpful
Fantastic hassle free service from all staff involved. Fil made choosing Julie twist an easy option by presenting himself and the company in a great way I felt confident I was getting looked after and wouldn't have any worry as I live so far away ...
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Comment on agent fees
Good
Was this helpful? Yes

“Flat needed some small repairsVery happy with the job done ......”

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Apr 17,2017
Minithumbup
By: 'S'
Apr 17,2017
0 people found
this helpful
Flat needed some small repairs Very happy with the job done to sink, bathroom and cupboards Great job! Much appreciated Thank you!...
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Comment on agent fees
good
Was this helpful? Yes

“Both Paul and Kelly were very helpful. Paul helped to ......”

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Apr 12,2017
Minithumbup
Kelly Davenport
By: 'mb'
Apr 12,2017
0 people found
this helpful
Both Paul and Kelly were very helpful. Paul helped to push the sale through and Kelly was a lifesaver helping us through some difficulties on moving day....
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Was this helpful? Yes
By: Kelly
Apr 26, 2017
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Hi Mb. We wish you all the best in your new home. ...

“Rebecca was excellent during the pre sale process. Very friendly, ......”

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Apr 09,2017
Minithumbup
Rebecca Dick
By: 'Catherine'
Apr 09,2017
0 people found
this helpful
Rebecca was excellent during the pre sale process. Very friendly, knowledgeable, and went out of her way to sort things for us. Would recommend!...
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“I have recently purchased a flat for my daughters and ......”

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Apr 04,2017
Minithumbup
By: 'Nigel'
Apr 04,2017
1 people found
this helpful
I have recently purchased a flat for my daughters and was very impressed with the service from Julie Twist Estate Agents. Both Sarah and Paul diligently progressed the sale from my initial offer right through to completion. They kept me fully informed and explained the ...
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Was this helpful? Yes
By: Sarah Leach
Apr 05, 2017
View all comments (1)
Hi Nigel, Thank you for your kind review. I hope your daughters enjoy their new home. If we can be of any help in the future, don't hesitate to get in touch. Sarah & Paul ...

“Helen acts prompt response and provides professional service. Filippo's suggestion ......”

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Mar 31,2017
Minithumbup
By: 'Helen'
Mar 31,2017
0 people found
this helpful
Helen acts prompt response and provides professional service. Filippo's suggestion for new landlord is apropos and comprehensive. The experience of both agents help me a lot....
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Comment on agent fees
Good
Was this helpful? Yes
By: Filippo Bennardo
Apr 06, 2017
View all comments (3)
Thank you Rui. ...

“Brian was the contractor that fixed the leak in the ......”

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Mar 29,2017
Minithumbup
By: 'Rebecca'
Mar 29,2017
1 people found
this helpful
Brian was the contractor that fixed the leak in the bathroom for 24 Sackville street. He literally couldn't have been nicer or friendlier - and did such a good job the bathroom actually looks better now! Would 1000% recommend....
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Was this helpful? Yes
By: Brian
Apr 12, 2017
View all comments (1)
Dear Rebecca, Thank you for your kind comments, and I pleased that you're happy with your bathroom, Best Wishes, Brian ...
Staff picture Yvonne
(83)
No image available Rebecca Dick
(55)
No image available Kelly Davenport
(32)
No image available Darren Bolton
No image available Liam Rowlands
No image available Joanne Barrett
No image available Ru Kellyevans
No image available Louis
No image available Ellie
No image available Louisa
No image available Nahim
No image available Stacie

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

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Julie Twist Properties

Branch - Head office, Manchester, M3