Newbury, RG14
4.8/5, 689 reviews
96% recommended
97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
No description for branch.
Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

View all Reviews 689
13th Dec 2024
reviewed by 'Tony'
“We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the ......”
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
29th Jun 2022
reviewed by 'Andrew'
“We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also ......”
Opening Hours
  • Open: 24/7
Address

Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £25,200 £1,350,000
Lettings 87% 90% £525 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 123 15 354 1 97 3 17 5
Areas covered
  • RG14
  • RG14
  • RG17
  • RG18
  • RG18
  • RG19
  • RG19
  • RG20
  • RG20
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
Overall Overall
Estate agents
Letting agents
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Lambourn, RG17
Newbury, RG14

“I started my sale with Nicky before the previous employer ......”

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Mar 02,2018
Minithumbup
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Nicky
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Paula
By: 'John'
Mar 02,2018
0 people found
this helpful
I started my sale with Nicky before the previous employer was bought by Jones Robinson. I have received some wonderful service from this branch. My working life makes it very complicated to meet interested parties so Jones Robinson had keys and introduced their potential buyers ...
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Comment on agent fees
My fees were set before I started with Jones Robinson who chose to continue with said fee so my rate was below the normal Jones Robinson fee
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“An efficient process made easier by the available advice and ......”

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Feb 25,2018
Minithumbup
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Paul
By: 'David'
Feb 25,2018
0 people found
this helpful
An efficient process made easier by the available advice and communication from marketing to the actual sale. Feedback from prospective purchasers assisted in arriving at a realistic price which produced a buyer....
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Comment on agent fees
Reasonable in comparison to other Agents
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“From the outset Michael was professional, friendly and very helpful! ......”

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Feb 23,2018
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Michael
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Deborah
By: 'Amy'
Feb 23,2018
0 people found
this helpful
From the outset Michael was professional, friendly and very helpful! He was honest and sincere and made us very aware of the market. He helped us through a long proccess but he was always there with positivity and encouragement. Deborah was very driven and helpful ...
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Comment on agent fees
Quite expensive.....
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“Definitely worth the money both Michael Simpson and Nicky Simpson ......”

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Feb 19,2018
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Michael
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Nicky
By: 'Ben'
Feb 19,2018
0 people found
this helpful
Definitely worth the money both Michael Simpson and Nicky Simpson kept my wife and I up to date at every stage of the sale of our property. I really appreciated the time Michael took in meeting with me face to face regularly to provide updates ...
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Comment on agent fees
Agent fees are higher than you will fine else where, however I do feel that this was worth it because of the service we received.
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“Jones Robinson raised my opinion of estate agents significantly. The ......”

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Feb 15,2018
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Michael
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Deborah
By: 'John'
Feb 15,2018
0 people found
this helpful
Jones Robinson raised my opinion of estate agents significantly. The initial sale phase was handled well with clear communication and promises kept. However most impressive was the sale to completion phase, far better than any other agent I have experienced. Team were proactive on keeping ...
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Comment on agent fees
Fees are slightly higher than market average, but was justified on service offered.
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“Thank you to all at Jones Robinson, particularly Paul who ......”

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Feb 13,2018
Minithumbup
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Paul
By: 'BevP'
Feb 13,2018
0 people found
this helpful
Thank you to all at Jones Robinson, particularly Paul who was so professional and reassuring. I was completely out of my comfort zone with a project and thankfully I found this Estate Agent! Paul steered me through the whole process with ease. I was constantly ...
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Comment on agent fees
Reasonable
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“Nicky has been brilliant from beginning to end on the ......”

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Jan 29,2018
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By: 'Nikki'
Jan 29,2018
0 people found
this helpful
Nicky has been brilliant from beginning to end on the sale of our property. We sold within a good time frame and always received the feedback quickly from potential buyers. Nicky went over and above what we ecpected of her, frequently (almost daily) providing us ...
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Comment on agent fees
N/A
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“Michael was fantastic throughout the whole experience, from the initial ......”

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Jan 12,2018
Minithumbup
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Michael
By: 'Capability'
Jan 12,2018
0 people found
this helpful
Michael was fantastic throughout the whole experience, from the initial visit he made us feel at ease and gave us confidence that we were going with the right agent. No hard-pressure marketing, no superlatives, just an appropriate level of confidence that they could deliver the ...
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Comment on agent fees
Fair price for a top quality service
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“Paul worked very hard and gave good advise, resulting in ......”

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Jan 08,2018
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Paul
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Sara
By: 'Brian'
Jan 08,2018
0 people found
this helpful
Paul worked very hard and gave good advise, resulting in the sale of my property at the right price, at a time when it was a 'buyers market' Sara, has always been, during the time I have worked with her, not only very pleasant to ...
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Comment on agent fees
One would always like the same service at half the price.
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“We were very satisfied with the whole JR team, but ......”

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Jan 07,2018
Minithumbup
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Paul
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Deborah
By: 'Andy+Karen'
Jan 07,2018
0 people found
this helpful
We were very satisfied with the whole JR team, but especially with Paul's professional approach and to Deborah for driving the process through to completion. We would use JR again....
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Comment on agent fees
I think you get what you pay for
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“Paul kept in touch with us on a regular basis, ......”

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Jan 03,2018
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Paul
By: 'Ruby'
Jan 03,2018
0 people found
this helpful
Paul kept in touch with us on a regular basis, so that we always knew what was going on with our sale. He also gave us invaluable advice resulting in a quicker sale of our property, never as easy when it's in the lead up ...
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Comment on agent fees
Good
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“We cannot fault the service we have received from Sales (......”

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Dec 20,2017
Minithumbup
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Caroline
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Deborah
By: 'Marylyn'
Dec 20,2017
0 people found
this helpful
We cannot fault the service we have received from Sales (Caroline) and Conveyancing (Deborah) and , indeed, their recommended solicitor. In what turned out to be a long and arduous process, we were at all times kept informed in a friendly and sympathetic manner. Their relentless ...
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Comment on agent fees
Worth every penny!
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“Excellent support from start to finish! I am very pleased ......”

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Dec 18,2017
Minithumbup
By: 'Matt'
Dec 18,2017
0 people found
this helpful
Excellent support from start to finish! I am very pleased with the level of service provided by Jones Robinson - special thanks to Nicky Simpson for her prompt communications and, when necessary, chasing the parties involved. The whole estate agency has been a pleasure to ...
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Comment on agent fees
Fair - I felt the services provided were good value for money.
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“The service provided by this estate agent was second to ......”

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Dec 08,2017
Minithumbup
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Paula
By: 'Kimberley'
Dec 08,2017
0 people found
this helpful
The service provided by this estate agent was second to non from beginning to end! They were amazing and would recommend them to family and friends any day! Would also recommend the solicitors they use too! One happy customer!!!...
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Comment on agent fees
Higher than average but totally worth it!
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“We first met Michael when he came to value my ......”

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Dec 07,2017
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Michael
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Deborah
By: 'Newbury'
Dec 07,2017
0 people found
this helpful
We first met Michael when he came to value my husband's late parents' home. We were immediately impressed with him because of the amount of time he spent explaining the whole process and what would be our best option for marketing the property. The good ...
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“We found Jones Robinson to be the best agents we ......”

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Dec 06,2017
Minithumbup
By: 'Steve'
Dec 06,2017
0 people found
this helpful
We found Jones Robinson to be the best agents we have used when selling a property, who kept us regularly updated on the progress of our sale....
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Comment on agent fees
Agents fees in line with industry
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“We have been very pleased dealing with Charlotte during a ......”

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Nov 29,2017
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Charlotte
By: 'Lynda'
Nov 29,2017
0 people found
this helpful
We have been very pleased dealing with Charlotte during a change of tenancy. She has always replied promptly to e-mails and phone calls. We would not hesitate to recommend her to other landlords....
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Comment on agent fees
Good
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“From start to finish I found everyone at Jones Robinson ......”

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Nov 28,2017
Minithumbup
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Paula
By: 'Alyx'
Nov 28,2017
0 people found
this helpful
From start to finish I found everyone at Jones Robinson to be professional, knowledgeable and friendly. The communication updates I received were brilliant. I knew that after my sale had been agreed that Nicky was speaking to my buyers as much as me and the ...
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Comment on agent fees
Agent fees might have been 0.5 more than others had quoted but I feel I got very good value and would not hesitate to recommend them.
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“Right from the start of what proved to be a ......”

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Nov 15,2017
Minithumbup
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Caroline
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Deborah
By: 'Brenda'
Nov 15,2017
0 people found
this helpful
Right from the start of what proved to be a tortuous journey through to sale Caroline was by our side. Her professional approach and business knowledge gave us great confidence we would get there in the end. Caroline dealt with us with great aplomb and ...
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Comment on agent fees
Agents fees are extortionate but we knew that when we signed up. However we less pleased to find the fees for conveyancing also included a fee for the agent, approx the same as for the conveyancing doubling the cost. We won't be caught like that again.
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“From start to finish of our house sale "The Jones ......”

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Nov 14,2017
Minithumbup
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Deborah
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Caroline
By: 'Serina'
Nov 14,2017
0 people found
this helpful
From start to finish of our house sale "The Jones Robinson team " have been AMAZING. They have kept us informed constantly and they have answered all my questions quickly, and there have been many!! All in all really good experience throughout. Each and every member ...
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Comment on agent fees
Considering what they have to do, great value for money.
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“Thanks to all at Jones Robinson. I would thoroughly recommend ......”

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Oct 09,2017
Minithumbup
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Paul
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Deborah
By: 'Sale'
Oct 09,2017
0 people found
this helpful
Thanks to all at Jones Robinson. I would thoroughly recommend their team who all played their part in a successful sale. We were notified of all viewings which were supervised by JR staff and subsequently informed of feedback. An especial thanks to Deborah whose unenviable ...
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Comment on agent fees
On reflection the fees seem fair considering the complete package offered.
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“If only I could add the whole sales team! Fabulous ......”

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Sep 27,2017
Minithumbup
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Michael
By: 'Harriet'
Sep 27,2017
0 people found
this helpful
If only I could add the whole sales team! Fabulous customer service from a fantastic team of happy, helpful staff! We found a property we wanted to buy, so Michael managed to get ours listed within a week, and with James' help (and all the ...
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Comment on agent fees
Excellent
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“Property selling made easy. Michael suggested that I'd made the ......”

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Sep 27,2017
Minithumbup
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Michael
By: 'Dan'
Sep 27,2017
0 people found
this helpful
Property selling made easy. Michael suggested that I'd made the right descision using Jones Robinson to act on my behalf which it certainly was as my house was sold for the asking price in the first week. Cannot recommend enough. Thank you....
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“The service and experience dealing with Jones Robinson was excellent. ......”

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Aug 18,2017
Minithumbup
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Paul
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Deborah
By: 'AndyH'
Aug 18,2017
0 people found
this helpful
The service and experience dealing with Jones Robinson was excellent. Paul is the Professional's Professional - level headed, realistic, and not one to overstate. Everything is clear and to the point and his guidance was rock solid. Deborah's unique skill is to be able to ...
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Comment on agent fees
Fair, given the high levels of interaction and care they provide.
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“We have used JR before and that's why we chose ......”

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Aug 12,2017
Minithumbup
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Laura
By: 'Andrew'
Aug 12,2017
0 people found
this helpful
We have used JR before and that's why we chose them again to manage our rental property. The staff are all very helpful and professional. We have mainly dwelt with Laura and Poppy which has been effortless on our behalf as they are always very ...
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“We received an excellent service from Jones Robinson. Michael was ......”

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Aug 04,2017
Minithumbup
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Michael
By: 'J'
Aug 04,2017
0 people found
this helpful
We received an excellent service from Jones Robinson. Michael was always friendly and personable- he was also constantly available at the end of the phone if we needed to ask any questions- if he wasn't in then he replied to emails as soon as he ...
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Comment on agent fees
The fees are higher than other agencies but you do receive an extremely good service for this.
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“I couldn't be happier with the service we received from ......”

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Jul 31,2017
Minithumbup
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Wendy
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Lisa
By: 'Georgie'
Jul 31,2017
0 people found
this helpful
I couldn't be happier with the service we received from Jones Robinson's. They made the whole process so simple and answered all my questions no matter how silly. If they couldn't answer my question they would find someone who could. The house is perfect and ...
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“I have sold two properties recently via Paul Hodgson and ......”

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Jul 17,2017
Minithumbup
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Paul
By: 'Trevor'
Jul 17,2017
1 people found
this helpful
I have sold two properties recently via Paul Hodgson and the Jones Robinson Team. The skills, knowledge and customer service provided are exceptional. I strongly recommend as the best Estate Agents in West Berkshire....
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Comment on agent fees
Fees are reasonable-the service exceptional-so represents great value.
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“I have both bought and sold through Jones Robinson, and ......”

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Jul 13,2017
Minithumbup
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Deborah
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Paul
By: 'RodneyCusack'
Jul 13,2017
0 people found
this helpful
I have both bought and sold through Jones Robinson, and found the professionalism throughout both processes exceptional. The stress of selling was much eased by Deborah's efficiency in keeping me regularly informed on all matters and Paul ensured I felt like a valued client at ...
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Comment on agent fees
Extremely good.
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“Caroline Wright has been just brilliant, she is the most ......”

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Jul 05,2017
Minithumbup
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Caroline
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Deborah
By: 'Jacqui'
Jul 05,2017
0 people found
this helpful
Caroline Wright has been just brilliant, she is the most helpful and caring person I have ever met in this line of business....
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Comment on agent fees
Good
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Staff picture Deborah
(175)
Staff picture Paul
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Staff picture Michael
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Staff picture Paula
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Staff picture Caroline
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents, Newbury RG14 5DT



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