Newbury, RG14
4.8/5, 689 reviews
96% recommended
97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
No description for branch.
Jones Robinson are Estate Agents based in West Berkshire

Latest Reviews

View all Reviews 689
13th Dec 2024
reviewed by 'Tony'
“We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the ......”
27th Oct 2023
reviewed by 'Jóhann'
“Steer clear!....After paying for the top service as sold by Jones Robinson to myself; the communication received was quite ......”
27th Jul 2023
reviewed by 'Sandra Chuma'
“I am a new client to JR and I had a great experience. It did not take me more than 4 ......”
28th Mar 2023
reviewed by 'Marcin'
“I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from ......”
1st Aug 2022
reviewed by 'Govinden'
“If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the ......”
29th Jun 2022
reviewed by 'Andrew'
“We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also ......”
Opening Hours
  • Open: 24/7
Address

Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £25,200 £1,350,000
Lettings 87% 90% £525 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 123 15 354 1 97 3 17 5
Areas covered
  • RG14
  • RG14
  • RG17
  • RG18
  • RG18
  • RG19
  • RG19
  • RG20
  • RG20
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Rankings
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Latest Properties

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Jones Robinson Estate Agents Image 1
Lambourn, RG17
Newbury, RG14

“Jones Robinson represented the seller when we purchased the property. ......”

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Jul 18,2014
Minithumbup
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Paul
By: 'palmer'
Jul 18,2014
1 people found
this helpful
Jones Robinson represented the seller when we purchased the property. We were so impressed by the team members we had contact with (compared to the company we had engaged) that Jones Robinson was first on our list when it came to moving on. Paul Robinson ...
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“Excellent and professional service from Laura at last year when ......”

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Jul 14,2014
Minithumbup
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Laura
By: 'Juha'
Jul 14,2014
1 people found
this helpful
Excellent and professional service from Laura at last year when we relocated from Finland to Newbury. Brilliant service and Jones Robinson team have skills to understand clients who moves abroad to UK to working. Thanks!...
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“Anna Lyons has been very helpful with managing my property. ......”

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Jul 09,2014
Minithumbup
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Anna
By: 'Heather'
Jul 09,2014
1 people found
this helpful
Anna Lyons has been very helpful with managing my property. She has been very quick to answer queries and is very friendly when replying to messages either by phone or email. I would recommend Jones Robinson to anyone wanting help with renting out their property....
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“Laura was personable, and very easy to work with. She ......”

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Jul 08,2014
Minithumbup
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Laura
By: 'Ashish'
Jul 08,2014
1 people found
this helpful
Laura was personable, and very easy to work with. She constantly kept us in the loop, and made the process very easy in a stressful period. I would happily work with her again, and would like to thank her and Jones Robinson for making the ...
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“Excellent service House sold in one week and only took ......”

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Jul 07,2014
Minithumbup
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Michael
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Deborah
By: 'A'
Jul 07,2014
1 people found
this helpful
Excellent service House sold in one week and only took eight weeks to complete sale Deborah was brilliant getting everyone to completion on time....
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“They provided a constant stream of viewings from day one. ......”

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Jun 26,2014
Minithumbup
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Michael
By: 'Waugh'
Jun 26,2014
1 people found
this helpful
They provided a constant stream of viewings from day one. Jones Robinson managed the viewings and within a week we had an acceptable offer. We were kept informed of all developments towards completion....
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“Arrogant and incompetent; moving to the Newbury area from outside ......”

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Jun 24,2014
Minithumbdown
By: 'Mr'
Jun 24,2014
5 people found
this helpful
Arrogant and incompetent; moving to the Newbury area from outside the district seemed to be the trigger for David Jones to take offence when dealing with us; in his view we were uninformed and un-educated on the Newbury property market he claims to be such ...
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By: David Jones
Jul 10, 2014
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Dear Sir I was obviously very concerned and disappointed to read your comments . I do not recognise who might have written this review but accept any criticism in a positive way to try and improve the service and rectify any perceptions that I have given . I would be very pleased to meet to discuss with you the circumstances of this purchase and apologise in person when I understand to which property this refers and the chain of events . I look forward to hearing from you ...

“Everyone I dealt with was polite and friendly, and did ......”

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Jun 24,2014
Minithumbup
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Deborah
By: 'Niki'
Jun 24,2014
1 people found
this helpful
Everyone I dealt with was polite and friendly, and did everything possible to help. They took the time to listen to our needs and the needs of the buyers, meaning that the property sold very quickly and we had no time wasters. Deborah was really ...
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“Jones Robinson provided an excellent and comprehensive service when selling ......”

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Jun 22,2014
Minithumbup
By: 'Y'
Jun 22,2014
3 people found
this helpful
Jones Robinson provided an excellent and comprehensive service when selling my house. They have a real understanding of the housing market in Newbury and ensured I received good advice and professional support throughout the process. I feel that the service they provided after 'the offer' ...
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“I have had two lots of dealings with Jones Robinson ......”

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Jun 19,2014
Minithumbdown
By: 'J'
Jun 19,2014
5 people found
this helpful
I have had two lots of dealings with Jones Robinson on the first occasion I called up too many times to ask about rental properties to be told that there wasn't any that matched my profile, except when I looked on Rightmove there were lots, ...
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“They didn't check that probate had been granted before marketing ......”

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Jun 19,2014
Minithumbdown
By: 'Sheila'
Jun 19,2014
4 people found
this helpful
They didn't check that probate had been granted before marketing the bungalow. We only found out about 6/8 weeks down the line when we had organised removal firms and packed up a lot of our house contents. We had to cancel our move and re-schedule for ...
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“My property first went on the market during a very ......”

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Jun 06,2014
Minithumbup
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Deborah
By: 'Paul'
Jun 06,2014
0 people found
this helpful
My property first went on the market during a very quiet period so there was initially very little activity or contact from Jones Robinson however once the market picked up more viewings came through. I cant help wondering how well those viewers were briefed when ...
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“Extremely pleased with the service I received when selling my ......”

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Jun 05,2014
Minithumbup
By: 'Maureen'
Jun 05,2014
0 people found
this helpful
Extremely pleased with the service I received when selling my property. The property was sold in days, and I was kept well informed of progress until completion. All the members of team that I spoke with were very professional and helpful. I would definitely recommend....
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“We used Paul Hodgeson to sell our home earlier this ......”

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Jun 04,2014
Minithumbup
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Paul
By: 'Chris'
Jun 04,2014
2 people found
this helpful
We used Paul Hodgeson to sell our home earlier this year, before the home was even marketed we had a number of viewings booked in and in the end we sold to the first viewer and our asking price was met. Paul and the team ...
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“Myself and my partner have had an AWFUL experience with ......”

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Jun 04,2014
Minithumbdown
By: 'Hannah'
Jun 04,2014
6 people found
this helpful
Myself and my partner have had an AWFUL experience with Jones Robinson in Newbury. We moved into a rented property in March and there are still a number of issues which have still not been resolved. The check in inventory was completely ridiculous with pages ...
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What agent could do to change your mind?
Take responsibility for the problems we have incurred. We are renting a property which should be up to a liveable standard and it was not. Respond to emails which have been sent. Be professional and not rude.
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By: Sarah Lanes
Jun 24, 2014
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Dear Hannah Thank you for taking the time to review Jones Robinson on allagents.co.uk. I have read your review and am disappointed that you feel that we have not met your expectations. I met with you personally at the property once you moved into the property where we discussed and listed all of the issues you had raised. The landlord was extremely reasonable with carrying out works spending in excess of £6,000 to satisfy your requests, even though some of the works were not requested by y ...

“A few weeks before I got married, myself and my ......”

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May 30,2014
Minithumbup
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Anna
By: 'Helen'
May 30,2014
1 people found
this helpful
A few weeks before I got married, myself and my partner moved into our first property together. We found the perfect place to rent through Jones Robinson. We found all staff to be friendly and very helpful. Anna Lyons was the staff member who managed ...
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“My partner and I moved in to our rented flat ......”

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May 21,2014
Minithumbup
By: 'Sian19'
May 21,2014
2 people found
this helpful
My partner and I moved in to our rented flat today and we experienced brilliant customer service and help from Jones Robinson. They always kept us up to date with what was going on and let us know as soon as they knew anything. We ...
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“The whole team at Jones Robinson provided an excellent and ......”

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May 20,2014
Minithumbup
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Deborah
By: 'W.Champion'
May 20,2014
1 people found
this helpful
The whole team at Jones Robinson provided an excellent and profesional service during my recent house sale. I was kept well informed with feedback following viewings of the property and given regular updates from Deborah whilst the sale was going through. I would highly recommend ...
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“Paul at Jones Robinson let two properties for me. For ......”

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May 17,2014
Minithumbup
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Paul
By: 'Natalie'
May 17,2014
1 people found
this helpful
Paul at Jones Robinson let two properties for me. For both properties he achieved a higher monthly rental income than I was aiming for. The process was very smooth, quick and easy. There were lots of viewings and tenants moved in at or before the ...
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“As a landlord this is the first time I have ......”

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May 07,2014
Minithumbup
By: 'Lawrence'
May 07,2014
1 people found
this helpful
As a landlord this is the first time I have used a letting agent to rent my property. Jones Robinson have made the whole process as straight forward as it could be. Joel Knights and the rest of the team have been very cooperative with ...
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“Deborah Tomlinson always responded in a timely manner to all ......”

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Apr 30,2014
Minithumbup
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Deborah
By: 'sylvia'
Apr 30,2014
1 people found
this helpful
Deborah Tomlinson always responded in a timely manner to all enquiries. Very efficient company and a pleasure to do business with. Rachel was also very efficient and friendly showing us properties...
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“Laura was fantastic from start to finish kept me up ......”

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Apr 17,2014
Minithumbup
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Laura
By: 'James'
Apr 17,2014
1 people found
this helpful
Laura was fantastic from start to finish kept me up to date at all times. Nothing was to much for her. A credit to Jones Robinson. Great customer service....
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“They provided the perfect customer service when dealing with the ......”

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Apr 10,2014
Minithumbup
By: 'David'
Apr 10,2014
1 people found
this helpful
They provided the perfect customer service when dealing with the sale and purchase of my home. I have a disability and they took great care with their dealings of the chain. They kept the chain together when I thought I had lost my buyer. 100% satisfied....
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“I recently Sold my property through Jones Robinson. I have ......”

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Apr 10,2014
Minithumbup
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Deborah
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Paul
By: 'Simon'
Apr 10,2014
1 people found
this helpful
I recently Sold my property through Jones Robinson. I have made many purchases and sales in the last 5 years so am familiar with the frustration and disappointment of dealing with a bad agent. In this case it was completely the opposite. The first impressive aspect ...
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“Jones Robinson Newbury was extremely helpful during the process of ......”

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Mar 25,2014
Minithumbup
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Deborah
By: 'OliviaCross91'
Mar 25,2014
0 people found
this helpful
Jones Robinson Newbury was extremely helpful during the process of buying our first home. Deborah in particular has been very reliable and efficient in the months leading up to exchanging contracts. She was brilliant at communicating things between us and the vendor. I would use ...
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“The agents were unfailingly polite and helpful and contacted me ......”

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Mar 24,2014
Minithumbup
By: 'judith'
Mar 24,2014
0 people found
this helpful
The agents were unfailingly polite and helpful and contacted me frequently( thank God for email! ) The sale took a long time through no fault of anyone at the Newbury office and still they were patient and honest with me at all times. I will use ...
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“I needed a two bedroom flat at short notice. Laura ......”

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Mar 18,2014
Minithumbup
By: 'Adrian'
Mar 18,2014
0 people found
this helpful
I needed a two bedroom flat at short notice. Laura suggested one that met my requirements exactly, and in less than two weeks I was moved in with minimum fuss. Highly recommended....
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“An absolute pleasure working with Deborah! She followed up on ......”

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Mar 18,2014
Minithumbup
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Deborah
By: 'Miles1234'
Mar 18,2014
0 people found
this helpful
An absolute pleasure working with Deborah! She followed up on all aspects to ensure a smooth exchange with repeat viewings to satisfy us as buyers, liaising with the vendor and solicitors when needed and this was always done professionally and courteously. I never thought buying ...
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“How are this company still in business? Constantly lie to ......”

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Mar 17,2014
Minithumbdown
By: 'Eddie'
Mar 17,2014
4 people found
this helpful
How are this company still in business? Constantly lie to cover their own back/suit themselves Tell different stories to the landlord and tenants Do not respond to emails Think it's acceptable to move tenants in while toilets have no toilet seats on Claim properties ...
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What agent could do to change your mind?
Not lie, respond to emails, remember they have as much duty towards the tenant as they do the landlord, become a lot more professional.
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By: Paul Broomham
Mar 18, 2014
View all comments (1)
Dear Eddie, Thank you for taking the time to review Jones Robinson on allagents.co.uk. I have read your review and am very disappointed that the Jones Robinson team have not met your expectations. I would very much welcome the opportunity of discussing this with you directly. Please could you call me at your convenience on 01635 275013. Many thanks, Paul Broomham Director ...

“I can't recommend all the staff at Jones Robinson highly ......”

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Mar 14,2014
Minithumbup
By: 'angela'
Mar 14,2014
0 people found
this helpful
I can't recommend all the staff at Jones Robinson highly enough. Every single one of them provided a consistent and superbly coordinated service. They had a plan of action to sell my property, to help me find another and to manage the whole move through ...
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By: Paul Broomham
Mar 18, 2014
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Dear Angela, Thank you for taking the time to review Jones Robinson on allagents.co.uk, all feedback is incredibly important to us and we are delighted that your move went through so smoothly and that we could help make it stress free for you. Best regards, Paul ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:32 PM 04/09/2019 by allAgents

Awards won by Jones Robinson Estate Agents, Newbury RG14 5DT



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