Mossley Hill Liverpool, Liverpool, L18
4.2/5, 46 reviews
80% recommended
75% sales valuation accuracy
83% sales fee satisfaction
92% lettings valuation accuracy
92% lettings fee satisfaction
No description for branch.

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Latest Reviews

View all Reviews 46
13th Mar 2024
reviewed by 'Gus'
“My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, ......”
8th Feb 2022
reviewed by 'Joan'
“The way my partner and I have been treated and spoken to by a woman who works for the Liverpool ......”
6th Jan 2022
reviewed by 'Rasha'
“Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they ......”
10th Sep 2021
reviewed by 'Donald'
“We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job ......”
16th Jun 2021
reviewed by 'Jenna Scoullar'
“We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make ......”
18th Mar 2021
reviewed by 'Andrew'
“Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Jones & Chapman
36 Allerton Road
Mossley Hill,Liverpool
Merseyside
L18 1LN
0151 734 1440

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 83% £88,000 £200,000
Lettings 92% 92% £390 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 1 11 2 2 1 2 1 1 4
Areas covered
  • L18
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I wish I could rate you -0000. No experience with urban properties....”

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Mar 13,2024
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By: 'Gus'
Mar 13,2024
0 people found
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My experience with Jones & Chapman's Allerton branch was deeply disappointing and frustrating. Despite their promises of commitment to customer satisfaction, my encounter with them fell drastically short of expectations. Firstly, the sale of my property lingered for an excruciating six months without any apparent urgency ...
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“The way my partner and I have been treated an......”

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Feb 08,2022
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By: 'Joan'
Feb 08,2022
2 people found
this helpful
The way my partner and I have been treated and spoken to by a woman who works for the Liverpool branch was appalling. I'm 5 months pregnant and moved into a property with no electricity, no flushing water along with numerous repairs. The response I was ...
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“Really disappointing service!!would not recom......”

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Jan 06,2022
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By: 'Rasha'
Jan 06,2022
2 people found
this helpful
Really disappointing service!!would not recommend to anyone.they are totally disorganised .they didn’t respond to telephones enquiries .they are not very helpful or supportive and didn’t respect people’s time....
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“We are new to UK and know nothing about rent ......”

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Sep 10,2021
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By: 'Donald'
Sep 10,2021
0 people found
this helpful
We are new to UK and know nothing about rent a property. Eryn In branch Allerton doing a great job to help. Excellent!...
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“Amazing Anthoulla...”

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Jun 16,2021
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Antoulla
By: 'Jenna Scoullar'
Jun 16,2021
0 people found
this helpful
We have dealt with Anthoulla thought our sale and purchase and she was excellent; very professional, reassuring, easy to make contact with and excellent customer service skills. Ann went above and beyond to secure effective completion, we can't thank her enough. The whole experience with ...
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“Dealt with Carol during a very difficult sale......”

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Mar 18,2021
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Carol
By: 'Andrew'
Mar 18,2021
0 people found
this helpful
Dealt with Carol during a very difficult sale due to divorce settlements, Carol has been absolutely superb through out the whole process and was able to negotiate a very satisfactory result for all concerned, if given the chance I am sure she could negotiate world ...
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“Purchasing through Jones Chapman...”

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Oct 28,2020
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Chris
By: 'Graham'
Oct 28,2020
0 people found
this helpful
From start to finish, I had total confidence in Jones Chapman, they were available whenever I rang. Special thanks to Chris, Bobbi & Ann. Nothing was too much trouble. They restored my faith in the profession,having been dissilusioned earlier in the year with another estate ...
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“2 voicemails .... no response...”

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Jul 23,2019
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By: 'Carol'
Jul 23,2019
1 people found
this helpful
Disappointed and frustrated trying to speak to one of their advisors by telephone regarding the availability of one of their properties to let! I left a voicemail last Friday after ringing at least 3/4 times without success.  I rang again today, ringing a couple of times ...
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“Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....”

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Nov 13,2018
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Steve
By: 'John'
Nov 13,2018
0 people found
this helpful
Got me the price I was after, found me my new house. So quick, the for sale signs didn't go up on either. Happy with the service....
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Comment on agent fees
Bit steep.
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“Letting Agent staff...”

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Oct 05,2018
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By: 'Joan'
Oct 05,2018
0 people found
this helpful
I would like to thank Nicky and Nicky, both in the Lettings Department. When my property became vacant they both worked really hard to find me a suitable tenant, really quickly. Both of them are polite, professional and efficient - and if they were unavailable ...
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Comment on agent fees
I feel the agents fees are reasonable and competitive.
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“Disgruntled Landlord!...”

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May 28,2018
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Nichola
By: 'Disgruntled'
May 28,2018
1 people found
this helpful
I would not recommend this branch at all. Nicola does not respond to any messages and passes the blame constantly. She is extremely rude & I do not know what I am paying for. She also lied about losing a management set of keys of mine....
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Comment on agent fees
bad
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“It's very important for me, with living abroad, to have ......”

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Feb 08,2018
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Beth
By: 'Satisfied'
Feb 08,2018
0 people found
this helpful
It's very important for me, with living abroad, to have someone I can trust to respond quickly, get the info and action I need and with good follow up both with myself and my tenant. Beth has been the main contact for some time and ...
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Comment on agent fees
I think they are inline with expectation in general to reduce the admin and stress for me.
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“In my dealings with Beth, mainly by E mail, I ......”

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Feb 07,2018
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Beth
By: 'Rob'
Feb 07,2018
0 people found
this helpful
In my dealings with Beth, mainly by E mail, I have found her to be friendly and proffessional. Most importantly she has been prompt and efficient in dealing with any issues that have arisen with the property and the tenant....
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“Being a landlord is no easy task. It is a ......”

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Jan 29,2018
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Beth
By: 'Michael'
Jan 29,2018
0 people found
this helpful
Being a landlord is no easy task. It is a double edged sword. An investment in vein on one hand that we hope will create future security, an income and an asset. A drain, a heavy weight and an open ended liability on the other. ...
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Comment on agent fees
Good. In line with others.
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“These agents were Unprofessional, bad manner, disrespectful and liers. They ......”

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Sep 29,2017
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By: 'Customer'
Sep 29,2017
5 people found
this helpful
These agents were Unprofessional, bad manner, disrespectful and liers. They didn't answer emails or phone calls unless you sent or rang numerous times. They worked in an unethical manner and I would never recommend using these as agents....
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“Terrible service. Pictures were awful,no feedback from the few ......”

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Aug 02,2017
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By: 'Joanne'
Aug 02,2017
3 people found
this helpful
Terrible service. Pictures were awful,no feedback from the few viewings they did get us. We had on offer on our property that they failed to negotiate properly meaning the buyer went elsewhere....
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By: Sharon Silcock
Apr 11, 2018
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If you are looking to get a rental property do not use this agency. I have had an absolute nightmare. They make you attend their office to sign tenancy prior to seeing the property on check in. I did so in good faith and when I got to the property it was absolutely filthy, Appliances broken, lightbulbs not working, holes in walls, broken tiles on floor, faulty boiler (now not working all together) leaking shower, the list goes on. I have cried every day since I moved in. This company treat you ...

“I was very pleased with the letting service I received ......”

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Apr 24,2017
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Kelsey
By: 'Ian'
Apr 24,2017
0 people found
this helpful
I was very pleased with the letting service I received from Jones & Chapman. I was particularly impressed with the way Kelsey Gibson managed the overall service from start to finish. Kelsey was very polite, efficient, proactive and demonstrated an excellent knowledge of the lettings process. ...
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Comment on agent fees
I still feel Agency fees to Landlords could be lower.
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“Our experience of Jones Chapman has been excellent. This was ......”

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Apr 12,2017
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David
By: 'Jack'
Apr 12,2017
0 people found
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Our experience of Jones Chapman has been excellent. This was largely down to the fantastic service provided by David Thompson. We had originally enquired about a different property but David went the extra mile to suggest another property which may be even more suited to ...
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“Process was extremely efficient and completed quickly thanks to Dave. ......”

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Apr 08,2017
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David
By: 'glitterboy'
Apr 08,2017
0 people found
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Process was extremely efficient and completed quickly thanks to Dave. Very competent and extremely polite and efficient - definitely a asset to Jones & Chapman!...
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Comment on agent fees
The agents fee's appear to be similar to those others in the current market -
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“Kelsey was very friendly and professional. Excellent service. The whole ......”

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Apr 08,2017
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Kelsey
By: 'YA1982'
Apr 08,2017
0 people found
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Kelsey was very friendly and professional. Excellent service. The whole process of applying for and gettting tenancy was made very smooth by Kelsey....
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“Dave was an absolute pleasure to work with. Really professional ......”

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Apr 06,2017
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David
By: 'Jack'
Apr 06,2017
0 people found
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Dave was an absolute pleasure to work with. Really professional and went the extra mile to ensure that we were able to move into our new property on time- even stayed late on a Friday to go through the relevant paperwork with us/pass over ...
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“I have had an amazing management service from Jones & Chapman, ......”

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Mar 30,2017
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David
By: 'Lsia'
Mar 30,2017
1 people found
this helpful
I have had an amazing management service from Jones & Chapman, thank you so very much to all of the professional (and totally lovely) staff there, in the lettings team. I do not live that close to the property I let out and Matt, Dave, Kelsey ...
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Comment on agent fees
Good
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“Kelsey and Matthew were both extremely helpful in their professional ......”

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Mar 01,2017
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Kelsey
By: 'Alison'
Mar 01,2017
0 people found
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Kelsey and Matthew were both extremely helpful in their professional approach to setting up our tenancy. Kelsey was very efficient in responding to our queries and requests. We've been very impressed by the overall level of service we've received and our move went smoothly....
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Comment on agent fees
Fees are fair, especially in relation to the level of service you receive.
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“I was very impressed by Matthew's professional and non-pushy approach ......”

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Feb 23,2017
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Matthew
By: 'Robert'
Feb 23,2017
0 people found
this helpful
I was very impressed by Matthew's professional and non-pushy approach right throughout the process. He certainly did listen to all of the needs that I had stated in regards to potential tenants and the whole process was very efficient and hassle free....
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Comment on agent fees
Good
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“After a long term tenant moved out of my property ......”

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Feb 17,2017
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Matthew
By: 'Allison'
Feb 17,2017
1 people found
this helpful
After a long term tenant moved out of my property I decided to look for an agent to assist in finding a new one. I spoke to a few agents but the only one who I felt confident in was Matthew. He told me what ...
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Comment on agent fees
Good
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“I have been using this estate agent for over 8 years ......”

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Feb 13,2017
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Matthew
By: 'Andy'
Feb 13,2017
1 people found
this helpful
I have been using this estate agent for over 8 years and throughout this time. Matthew has been fantastic. Always very helpful and unbelievably efficient. He has always found solutions to any problems and managed to have my property rented very soon after the last tenants ...
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Comment on agent fees
There are possibly cheaper fees out there but the service is so good it makes good economic sense.
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“Had let off Farrell and Hayworth before it changed hands, ......”

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Feb 13,2017
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Matthew
By: 'Steven'
Feb 13,2017
0 people found
this helpful
Had let off Farrell and Hayworth before it changed hands, and continued once it went to Jones and Chapman. Always had my dealings with Matthew and Gaynor. Can't fault them, anything that was needed was there and the service shown was second to none. Matt ...
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Comment on agent fees
Not a problem with fees or other office policies.
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“We have been dealing with Matthew for a few years ......”

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Feb 10,2017
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Matthew
By: 'R'
Feb 10,2017
0 people found
this helpful
We have been dealing with Matthew for a few years now both renting out our apartment and renting a house ourselves. He has been nothing but professional and efficient in all dealings. A very pleasant individual all round. Rosie and Declan...
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“Having used Matthew twice now as my agent when letting ......”

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Feb 10,2017
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Matthew
By: 'Matthew'
Feb 10,2017
0 people found
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Having used Matthew twice now as my agent when letting my house, I could only recommend him highly. He guided me through all the legalitys and was a constant help, even giving me invaluable information and help with a problem which occurred during my tenants ...
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Comment on agent fees
Good
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“Bought property through same office and Mathew from day 1 was ......”

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Feb 08,2017
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Matthew
By: 'Masood'
Feb 08,2017
1 people found
this helpful
Bought property through same office and Mathew from day 1 was top of game to help and make sure process was quick and straight forward, I am really grateful to have a friend and professional aid to me ,wish you best of success and great 2017. Mathew ...
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Comment on agent fees
Ok
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:44 AM 08/02/2017 by Matthew Blower

Awards won by Jones & Chapman, Liverpool L18 1LN



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