Jan Forster Estates
High Heaton, Newcastle upon Tyne, NE7
4.6/5, 197 reviews
94% recommended
92% sales valuation accuracy
95% sales fee satisfaction
89% lettings valuation accuracy
86% lettings fee satisfaction
Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven ... show more Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of quality of service and peace of mind.

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Latest Reviews

View all Reviews 197
6th Jul 2023
reviewed by '66JPW'
“not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A ......”
7th Aug 2019
reviewed by 'Marios'
“Trying to sell our property.Agent arrived and valued it and said would confirm everything in an email the following ......”
13th Mar 2018
reviewed by '..'
“Do no use! Terrible service from start to finish! Moved in to a rental property and the employee couldn't leave ......”
15th Jan 2018
reviewed by 'Mr'
“Very poor service delivered. As the purchasers we are aware the agent is to act for the vendor but we ......”
24th Nov 2017
reviewed by 'Joy'
“I sold my mother's house very quickly through Jan Forster. I only requested a valuation with a view to putting ......”
13th May 2017
reviewed by 'Glynis'
“Jan Forster recently sold our property in High Heaton. We found the staff very pleasant, helpful and efficient. This is ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Jan Forster Estates
159 Benton Road
High Heaton,Newcastle upon Tyne
Tyne & Wear
NE7 7DU
0191 270 1122

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 95% £80,000 £520,000
Lettings 89% 86% £350 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 3 72 6 28 0 17 1 1 2
Areas covered
  • NE2
  • High Heaton
  • NE6
  • Heaton
  • NE7
  • Benton
  • NE28
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA The Guild
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
View more properties
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Whitley Bay, NE26

“Friendly , professional and very helpful . All threw the process . Couldn't ......”

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Aug 12,2016
Minithumbup
By: 'Kevin'
Aug 12,2016
0 people found
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Friendly , professional and very helpful . All threw the process . Couldn't fault Russ in any way... And gave me excellent advice....
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Comment on agent fees
Fair
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“K* S* is unhelpful uncaring and over sensitive She does ......”

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Aug 12,2016
Minithumbdown
By: 'Alan'
Aug 12,2016
0 people found
this helpful
K* S* is unhelpful uncaring and over sensitive She does not return e mails or deal with complaints and after almost 10 years of dealing with Jan Forster EstatesI would never use them again...
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Comment on agent fees
Reasonable
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“Sarah was excellent. She negotiated the best price for us ......”

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Aug 08,2016
Minithumbup
By: 'Sarah'
Aug 08,2016
0 people found
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Sarah was excellent. She negotiated the best price for us and provided updates and reassurance right through to completion despite the sale not being completely straight forward at times. Thank you.... We will be recommending Jan Forster to others!...
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Comment on agent fees
Agent fees were straight forward and best quoted
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“Sarah was excellent from start to finish. She guided us ......”

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Jul 18,2016
Minithumbup
By: 'Pat'
Jul 18,2016
0 people found
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Sarah was excellent from start to finish. She guided us through the process every step of the way and was always available to give advice. I would highly recommend Sarah and Jan Foster estate agents....
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Comment on agent fees
Fair and competitive
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“Just bought my first house and used Jan Forster Estates ......”

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Jun 16,2016
Minithumbup
By: 'Scott'
Jun 16,2016
0 people found
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Just bought my first house and used Jan Forster Estates for all aspects of the buy, Including there recommended solictor and surveyor. House went through with no problems and Sarah was great. Especially going out her way to allow me to view the house to ...
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Comment on agent fees
Good
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“Charlotte was extremely efficient in finding relevant properties for me. ......”

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Jun 16,2016
Minithumbup
By: 'Samantha'
Jun 16,2016
0 people found
this helpful
Charlotte was extremely efficient in finding relevant properties for me. She is very friendly, polite and upbeat. If moving house again would defiantly contact her....
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Comment on agent fees
Na
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“Very quick and easy process to let property, let within 3 ......”

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Jun 14,2016
Minithumbup
By: 'MartinQ'
Jun 14,2016
0 people found
this helpful
Very quick and easy process to let property, let within 3 days. Complete process undertaken by Jan Forster Estates from start to finish, a 'hands off' process for us which is exactly what we wanted. Very impressed by their professionalism and the quality of service that ...
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Comment on agent fees
Lower than we originally anticipated once the initial fee has been deducted.
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“Excellent service through a difficult move.Thanks for helping us ......”

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Jun 08,2016
Minithumbup
By: 'Jill'
Jun 08,2016
0 people found
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Excellent service through a difficult move.Thanks for helping us get a buyer so quickly. I will definitely be recommending you....
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Comment on agent fees
High but open to negotiation so that was fine.
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“From the moment I first contacted Jan Forster, I had ......”

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May 24,2016
Minithumbup
By: 'Jason'
May 24,2016
0 people found
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From the moment I first contacted Jan Forster, I had a great experience with friendly phone calls and relevant emails for properties in my search criteria. All through the process everyone was there to help and make sure that the move went very smooth....
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“Jen has been conscientious thorough and methodicalthroughout the whole letting ......”

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May 24,2016
Minithumbup
By: 'Dawson'
May 24,2016
0 people found
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Jen has been conscientious thorough and methodical throughout the whole letting process and always kept me informed. It was her hands on approach which got the result....
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Comment on agent fees
Good
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“Great service, always at hand to to listen to your ......”

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May 09,2016
Minithumbup
By: 'Jack'
May 09,2016
0 people found
this helpful
Great service, always at hand to to listen to your concerns about selling your property, and very good at giving advice when needed. When I've spoke to them over the phone they have been brilliant and so polite. They have got me through a very ...
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“although positive reviews are not accepted, I don't have much ......”

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Apr 15,2016
Minithumbup
By: 'Liang'
Apr 15,2016
0 people found
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although positive reviews are not accepted, I don't have much negative review to say. I think the service is clear and helpful...
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Comment on agent fees
It's fine
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“Communication at times within their organisation was poor.Some staff ......”

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Mar 25,2016
Minithumbup
By: 'pedro'
Mar 25,2016
0 people found
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Communication at times within their organisation was poor.Some staff had "attitude" when confronted with a problem.Will say that when Sarah was dealing with sale it was done in professional manner. Still think fees are "money for old rope" considering what was done!...
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Comment on agent fees
For what was done, I think they were high.However, I doubt if any different from other agents fees.
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“Dealt with Hannah and Russ in landlord capacity, let only ......”

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Mar 18,2016
Minithumbup
By: 'Landlord'
Mar 18,2016
0 people found
this helpful
Dealt with Hannah and Russ in landlord capacity, let only service. Fees similar to other agents but the level of service received would make other agents stop and have a word with themselves. All matters and communications dealt with/responded to professionally and extremely promptly ...
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“i am happy with the service recvd was kept upto ......”

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Mar 15,2016
Minithumbup
By: 'rapinder'
Mar 15,2016
0 people found
this helpful
i am happy with the service recvd was kept upto date with viewings and the the move in progress when a tenant was found...
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Comment on agent fees
bad
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“Jen was great with dealing any enquiries and the whole ......”

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Mar 15,2016
Minithumbup
By: 'Alex'
Mar 15,2016
0 people found
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Jen was great with dealing any enquiries and the whole process. She kept me updated on a regular basis and was very open and amenable...
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Comment on agent fees
Certainly not the most expensive but at the top end of the bracket
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“This is the second time I have used this branch ......”

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Mar 11,2016
Minithumbup
By: 'June'
Mar 11,2016
0 people found
this helpful
This is the second time I have used this branch to find me a tenant. I have tried a few other agents in the past and in my opinion this agency is one of the best. They have found me a tenant very quickly and ...
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Comment on agent fees
Good
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“Charlotte was very helpful when I was trying to find ......”

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Mar 08,2016
Minithumbup
By: 'Nicholas'
Mar 08,2016
0 people found
this helpful
Charlotte was very helpful when I was trying to find a new property, both in terms of speed and efficiency. It was a pleasure dealing with her and she helped make the whole procedure go smoothly. She has my highest recommendation, while I can also ...
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Comment on agent fees
More or less middle of what I have seen from other agencies in the area, some were higher and others were lower.
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“Very helpful and a quick and easy process keeping you ......”

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Feb 29,2016
Minithumbup
By: 'Alex'
Feb 29,2016
0 people found
this helpful
Very helpful and a quick and easy process keeping you updated all the way through and helping you all the way through the process. Excellent customer service...
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Comment on agent fees
Good
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“When I rang wanting to view the property, it was ......”

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Feb 29,2016
Minithumbup
By: 'Amanda'
Feb 29,2016
0 people found
this helpful
When I rang wanting to view the property, it was arranged for the very same day, I was also impressed at how everything moved quickly & efficiently & I was kept updated constantly...
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Comment on agent fees
Good
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“Really helpful, really quick responses and great communication. Service with ......”

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Feb 23,2016
Minithumbup
By: 'Ian'
Feb 23,2016
0 people found
this helpful
Really helpful, really quick responses and great communication. Service with a smile and extremely understanding of my personal situation. Overall - effortless procedure!...
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Comment on agent fees
Way, way, way too expensive! This is especially true when considering I am self employed and my previous address was my cousin's house. So essentially, I paid over ‚£400 for a character reference from a family member and for me to prove my own income. Seems very unfair.
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“Fantastic team - really pleased with the service at Jan ......”

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Feb 19,2016
Minithumbup
By: 'Fiona'
Feb 19,2016
0 people found
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Fantastic team - really pleased with the service at Jan Foster. All the staff have been great, can't fault a thing. Would definitely recommend and will certainly use them again....
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Comment on agent fees
Very reasonable
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“Charlotte was very efficient and kept me up to date ......”

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Feb 09,2016
Minithumbup
By: 'Alan'
Feb 09,2016
0 people found
this helpful
Charlotte was very efficient and kept me up to date regularly with letting progress and references. I would therefore rate her service as 4 almost 5 because no one is perfect only almost....
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Comment on agent fees
Fair but reasonable
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“Excellent service from Charlotte McGregor, as we wanted to find ......”

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Feb 06,2016
Minithumbup
By: 'Rachel'
Feb 06,2016
0 people found
this helpful
Excellent service from Charlotte McGregor, as we wanted to find somewhere to move into relatively quickly she made this process very easy & even enjoyable as I imagined it to be much more stressful, she explained everything to us about the process & any questions we had ...
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Comment on agent fees
Very very good
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“Extremely helpful service would recommend Charlotte to friends very happy ......”

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Feb 06,2016
Minithumbup
By: 'Elwhitediablo'
Feb 06,2016
0 people found
this helpful
Extremely helpful service would recommend Charlotte to friends very happy with the help and information I was provided with before choosing this property....
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Comment on agent fees
Acceptable.
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“Since making contact with JF about property search I was ......”

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Feb 06,2016
Minithumbup
By: 'William'
Feb 06,2016
0 people found
this helpful
Since making contact with JF about property search I was kept updated with properties available which finally ended with us finding the right property which suited our family needs. Charlotte was our main contact and kept us updated on the letting details and progress with ...
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Comment on agent fees
OK
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“We are very happy with the service we have received ......”

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Feb 06,2016
Minithumbup
By: 'Anonymous'
Feb 06,2016
0 people found
this helpful
We are very happy with the service we have received from Jen and her team. They have all been helpful, friendly and efficient....
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“We wouldn't have even known about the house if Jen ......”

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Feb 06,2016
Minithumbup
By: 'Chickens86'
Feb 06,2016
0 people found
this helpful
We wouldn't have even known about the house if Jen hadn't added it on to the viewing list. So glad she did :) She has been a great help. Thank you....
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Comment on agent fees
Good
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“Outstanding, efficient service . We were always kept fully informed by ......”

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Feb 01,2016
Minithumbup
By: 'Joan'
Feb 01,2016
0 people found
this helpful
Outstanding, efficient service . We were always kept fully informed by phone or email . Very competitive Fees . Liaised well with all involved parties and visited the property wheneve required ,which was important as we were selling from abroad. We highly recommend this company. Thank you ....
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Comment on agent fees
Very competitive
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“Very helpful at every stage of the process. Friendly staff ......”

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Feb 01,2016
Minithumbup
By: 'Barnes'
Feb 01,2016
0 people found
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Very helpful at every stage of the process. Friendly staff who made themselves available at times I required. Regular communication by the method that best suited me....
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(40)

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 03/01/2023, 3:16 PM by Lucy Williams
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact your local branch for details.
Last updated at 2:16 PM 03/01/2023 by Lucy Williams

Awards won by Jan Forster Estates, Newcastle upon Tyne NE7 7DU



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