Jan Forster Estates
Property Management Centre, Newcastle upon Tyne, NE3
4.8/5, 237 reviews
97% recommended
100% sales valuation accuracy
92% sales fee satisfaction
91% lettings valuation accuracy
91% lettings fee satisfaction
Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven ... show more Looking for a pro-active Estate Agent? Jan Forster Estates is firmly established as one of the leading independent Estate Agents in the North East with branches in prime locations throughout the region. We offer a personal and professional approach to buying, selling, letting and renting property along with a proven track record of achieving results. Jan Forster Estates are members of the Ombudsman for Estate Agents and members of The UK Association of Letting Agents, assuring our clients of quality of service and peace of mind.

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Latest Reviews

View all Reviews 237
22nd Jun 2017
reviewed by 'SimonBA'
“Very helpful and professional. Would recommend to a any landlords....”
13th Jun 2017
reviewed by 'Anand'
“Really good service provided by Jan Forster agency. Agent Lucy Sinha is so helpful in nature.Got quick response for ......”
10th Jun 2017
reviewed by 'Megan'
“Lucy has been an absolute dream! Unfortunately I had to try and terminate the rest of my tenancy due to ......”
8th Jun 2017
reviewed by 'Patrick'
“Georgia has been so helpful on my recent incident with my property. She kept me well informed on the situation ......”
30th May 2017
reviewed by 'Andrew'
“Despite some speed bumps along the way Anna handled the situation well and got the tenancy application through quickly. She ......”
30th May 2017
reviewed by 'Emma'
“Brooke has been exceptionally helpful from start to finish during my tenant find process. She was always incredibly prompt to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Jan Forster Estates
55 Polwarth Drive, Brunton Park
Gosforth,Newcastle upon Tyne
Tyne & Wear
NE3 5NJ
0191 236 2680

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £123,000 £354,000
Lettings 91% 91% £295 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
96 3 114 4 7 0 5 0 7 1
Areas covered
  • Newcastle upon Tyne
  • Gateshead
  • North Tyneside
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Forest Hall, NE12
Gosforth, NE3
High Heaton, NE7
Low Fell, NE9
Newcastle, NE3
Property Management Centre, NE3
Tynemouth, NE30
Whitley Bay, NE26

“Hannah was lovely. Very helpful and informed. We had a ......”

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Jan 23,2015
Minithumbup
By: 'CarolH'
Jan 23,2015
0 people found
this helpful
Hannah was lovely. Very helpful and informed. We had a few issues with our tenancy and she was patient and offered alternative solutions....
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Comment on agent fees
I find the admin fees excessive although I am aware they are standard with all agents. Not sure why they have to be 50% of the rent for exactly the same service. Someone renting for ‚£800 then pays double the fees of someone renting for ‚£400.
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“From the viewing of our property through to the tenancy ......”

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Jan 21,2015
Minithumbup
By: 'Rachael'
Jan 21,2015
0 people found
this helpful
From the viewing of our property through to the tenancy agreement the staff at Jan Forster have been superb. They keep me in constant communication via email and where there every time I needed them. I was very impressed....
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Comment on agent fees
On the recommendation of the estate agent Denise we were able to contact the landlord and secure a lesser rent due to the length of our contract which was perfect for us!
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“Paul was very helpful with the letting process. He kept ......”

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Jan 19,2015
Minithumbup
By: 'Andrew'
Jan 19,2015
1 people found
this helpful
Paul was very helpful with the letting process. He kept me informed on how our application was progressing and was understanding when I asked him to contact the landlord to change the move in date and then realised I'd made a mistake and asked him ...
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“Anna was really helpful in keeping us updated during the ......”

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Jan 17,2015
Minithumbup
By: 'Christina'
Jan 17,2015
0 people found
this helpful
Anna was really helpful in keeping us updated during the process of arranging a new tenancy agreement. She was prompt in responding to all emails and we really valued the regular correspondence she gave us. Having had negative experiences with letting agents in the past ...
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Comment on agent fees
We had no negotiation with the agent around fees, however the service we received was excellent.
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“Hannah made It such an easy move for us and ......”

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Jan 16,2015
Minithumbup
By: 'Laura'
Jan 16,2015
0 people found
this helpful
Hannah made It such an easy move for us and kept us updated on the progress at every stage, extremely pleasant and reassured us that we can contact her at anytime. Can't thank her enough....
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“Russell was pleasant, knowledgeable, efficient. Took some great photos - ......”

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Dec 22,2014
Minithumbup
By: 'Lynne'
Dec 22,2014
0 people found
this helpful
Russell was pleasant, knowledgeable, efficient. Took some great photos - got it up and running on the rightmove site within a couple of hours and we subsequently let the house the same day that it was marketed. Tenants were JUST what we hoped for. Couldn't ...
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“We are overseas landlords and as such place great reliance ......”

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Dec 16,2014
Minithumbup
By: 'Mrs.'
Dec 16,2014
1 people found
this helpful
We are overseas landlords and as such place great reliance on our UK property management agents, Jan Forster Estates, to handle all aspects with regard to the management of our UK rental property. In particular we have found the services provided by both Nic Turnbull ...
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“Most of the time we were in contact with Anna ......”

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Nov 27,2014
Minithumbup
By: 'Nicole'
Nov 27,2014
0 people found
this helpful
Most of the time we were in contact with Anna Storey regarding the management of our house which we rented out via Jan Forster. Anna was always extremely helpful and always willing to answer questions that we had regarding the tenants, inspection reports and maintenance ...
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“Sarah was excellent at resolving the Exchange of contract issues ......”

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Oct 27,2014
Minithumbup
By: 'David'
Oct 27,2014
0 people found
this helpful
Sarah was excellent at resolving the Exchange of contract issues that arose between the two solicitors. She was also excellent at answering any questions I had thoughout the process....
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“I felt confident to get a proper and fast response ......”

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Oct 10,2014
Minithumbup
By: 'Nina'
Oct 10,2014
0 people found
this helpful
I felt confident to get a proper and fast response as the agent continues to return my messages and emails. Attentive and patient personnel at the maintenance. However the agent maybe too busy to get on the phone but 90% of the time they are responsive. ...
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“The best agent ever! Anna comes across as an individual ......”

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Oct 06,2014
Minithumbup
By: 'Akshya'
Oct 06,2014
0 people found
this helpful
The best agent ever! Anna comes across as an individual who is dedicated with an obsession. A penchant for detail and thinking of the consumer first. Perfection! Loved your email responses...
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“We have called to view property twice and we've been ......”

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Oct 05,2014
Minithumbdown
By: 'Ally'
Oct 05,2014
1 people found
this helpful
We have called to view property twice and we've been stood inspite of being sent confirmation time and date. Then after apology was given another time for the very next day. but then a message was sent saying that it has been LET which was ...
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What agent could do to change your mind?
We will not contact Jan foster Again. They may think they are the best but we found them disinterested and lack of response from their side. Will avoid them
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“I would just like to write a few words about ......”

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Sep 17,2014
Minithumbup
By: 'D'
Sep 17,2014
1 people found
this helpful
I would just like to write a few words about the really positive experience I had with the whole team at Jan Forsters. The were excellent in finding me a new tenant and kept me informed on every step of the process. Living out of ...
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“Anna was great and answered our questions about the rental ......”

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Sep 10,2014
Minithumbup
By: 'Max'
Sep 10,2014
0 people found
this helpful
Anna was great and answered our questions about the rental agreement in a satisfactory way. In fact, all Jan Forster's staff were great and professional. However, our overall satisfaction with the agency was not high, just due to the fact that they use UKTennantData as ...
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“Anna has been consistently great in all parts of admin ......”

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Aug 07,2014
Minithumbup
By: 'Mike'
Aug 07,2014
1 people found
this helpful
Anna has been consistently great in all parts of admin process, excellent and regular comms and quick to reply to my queries. Incidentally initial sales aspect from branch very good also...
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Comment on agent fees
We price lowish making it easier for agent to rent, they reduce standard fee which we like
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“I first dealt with Jan Forster Estates in Autumn 2011 to ......”

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Aug 01,2014
Minithumbup
By: 'Caravan'
Aug 01,2014
1 people found
this helpful
I first dealt with Jan Forster Estates in Autumn 2011 to let a property left to me after the death of my mother. They were very good, helpful and professional. However, after a year when my first tenant left, I decided to use another letting agent ...
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Comment on agent fees
Have offered me a great deal on a fully managed service which gives me great peace of mind.
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“After looking for 8 months for the right property in the ......”

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Jul 20,2014
Minithumbup
By: 'Glen'
Jul 20,2014
0 people found
this helpful
After looking for 8 months for the right property in the right catchment area for our sons school, we are now settling into our new home. We've been in now for nearly 2 months, though we have not managed to take our names off any agents list ...
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Comment on agent fees
Very reasonable.
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“I found wasps/hornets in front wall of my rental ......”

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Jul 17,2014
Minithumbup
By: 'Anne'
Jul 17,2014
0 people found
this helpful
I found wasps/hornets in front wall of my rental and e-mailed Nic Turnbull at Polwarth Drive. By 10 a.m. the next morning the matter was in hand with by the arrival of a team member , Stu. Any concerns I have had during the last ...
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“Both Matthew and Anna provided an extremely proffessional service. Matthew ......”

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Jul 08,2014
Minithumbup
By: 'Carole'
Jul 08,2014
1 people found
this helpful
Both Matthew and Anna provided an extremely proffessional service. Matthew was excellent when it came to arranging to view the property and negotiating the rental. They were both very helpful and accommodated our delay and then subsequent rush to find a property. Anna helped us ...
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“Sarah was very reassuring, very professional, knowledgeable and acted with ......”

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Jun 26,2014
Minithumbup
By: 'Excellent'
Jun 26,2014
1 people found
this helpful
Sarah was very reassuring, very professional, knowledgeable and acted with the upmost integrity and discretion. Very impressed with Sarah a credit to Jan Forster...
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“I have been a tenant of my home for the ......”

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May 29,2014
Minithumbup
By: 'Julie'
May 29,2014
1 people found
this helpful
I have been a tenant of my home for the last few years and nothing is too much trouble for them. I have any questions, I know that they will be sorted and dealt with. I will certainly recommend Jan Forster to anyone....
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“A couple of years ago I used another agency who ......”

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May 17,2014
Minithumbup
By: 'Tim'
May 17,2014
1 people found
this helpful
A couple of years ago I used another agency who were pretty useless and so when it came to my letting the property again several years later I expected Jan Forster Estates to be much in the same vein. I couldn't have been more wrong. ...
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“Agent was very helpful. Good communication, they kept us well ......”

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Apr 30,2014
Minithumbup
By: 'Andy'
Apr 30,2014
1 people found
this helpful
Agent was very helpful. Good communication, they kept us well informed. Agent was very friendly and pleasant when dealing with us....
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“Worst most unprofessional people you could ever hope to deal ......”

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Mar 24,2014
Minithumbdown
By: 'sarah'
Mar 24,2014
1 people found
this helpful
Worst most unprofessional people you could ever hope to deal with. Over the course of 18 months I had over 30 none returned phone calls. They turned up to do a property inspection when my tenant was home and just let themselves in without prior consent. Notified ...
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What agent could do to change your mind?
There is nothing this estate agent could do to make me want to use them again
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“I rang Jan Forster estate agents yesterday to enquire about ......”

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Nov 29,2013
Minithumbdown
By: 'David'
Nov 29,2013
1 people found
this helpful
I rang Jan Forster estate agents yesterday to enquire about a property they had to let in Gosforth. I was told the "letting agents" were busy on the phone talking to other customers. The agent I spoke to took my name and confirmed that my ...
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“Our experience was the same as one of the other ......”

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Jun 27,2013
Minithumbdown
By: 'Very'
Jun 27,2013
1 people found
this helpful
Our experience was the same as one of the other reviewers. Sending wrong workmen for the job. Had to continuously be after them, rude, not returning calls or emails. Did not get anything fixed. The list goes on. Probably I would say the worst estate ...
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“Horric, upsetting, stessful the list is endless for the terrible ......”

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May 08,2013
Minithumbdown
By: 'Angry!!'
May 08,2013
4 people found
this helpful
Horric, upsetting, stessful the list is endless for the terrible service received from Jan Forster!!! I won't go into massive detail will just bullet point: * Never return calls * Rude * Arrogant * Send maintenance men to your house without contacting you prior * Do not advice the house ...
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What agent could do to change your mind?
Obvious!!!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Contact your local branch for details.
Last updated at 2:02 PM 07/01/2016 by allAgents

Awards won by Jan Forster Estates, Newcastle upon Tyne NE3 5NJ



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