“Critical: Professionalism, Quality, Responsiv......”
1 Star Review
Sep 24,2021
By:
'Laura'
Sep 24,2021
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF
3
people found
this helpful
Critical: Professionalism, Quality, Responsiveness, Value
This letting agency is extremely unprofessional and have a terrible attitude. After not receiving my deposit from moving out from my apartment for almost a month I went to the office to find out the problem. I was shouted at ...
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3
people found
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“Utterly appalling from start to finish. Issue......”
1 Star Review
Feb 07,2021
By:
'Ex Tenant'
Feb 07,2021
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £780
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £780
Postcode: CF24
1
people found
this helpful
Utterly appalling from start to finish. Issues with moving in, viewings, rent, maintenance, deposit, complaints; you name it, we had it. With the exception of the accountant, all the staff are rude, aggresive and unprofessional....
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1
people found
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“Dreadful, Rude, & Shocking. To write all my i......”
1 Star Review
Jul 06,2020
By:
'George'
Jul 06,2020
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £395
Postcode: CF24
1
people found
this helpful
Dreadful, Rude, & Shocking. To write all my issues with Imperial in this review would be a waste of my time. It its best summed up with one fact from my tenancy. Me and my flatmate woke up with frost on our bedsheets and water on ...
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1
people found
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1 Star Review
Aug 01,2019
By:
'Bosco'
Aug 01,2019
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: CF24
6
people found
this helpful
I am writing this here cause they changed their listing in Google to hide all of their bad reviews. To rent with this agency was an absolute nightmare. Constant unannounced visits to rent the flat after we leave (even opening the door without bothering to ...
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6
people found
this helpful
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“Even one star is too much for this estate agents...”
1 Star Review
Mar 20,2019
By:
'Joseph'
Mar 20,2019
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £670
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £670
Postcode: CF24
1
people found
this helpful
When looking for a property to rent last year, I was under the impression that Imperial Services were a professional and trustworthy estate agents, however, after moving into one of their rental flats in Roath, it was clear that this was in fact wrong.
Be ...
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Comment on agent fees
Again, agents fees are hidden in a damage report, you are due to pay a £50 fee when moving out, even though they are unlikely to carry out a moving out inventory check!!!
1
people found
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“Avoid being stolen and mistreated...”
1 Star Review
Feb 26,2019
By:
'Sayni'
Feb 26,2019
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £300
Would you recommend?: No
Postcode: CF10
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £300
Postcode: CF10
1
people found
this helpful
Absolutely awful. Expect at least 20% of your deposit to be taken away if you behave nicely and do not damage anything! Expect more if stuff is damaged.
I think this awful 2.0 average review is already too high compared to their bad conditions and services.
They ...
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1
people found
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1 Star Review
Sep 08,2018
By:
'Anon'
Sep 08,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £320
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £320
Postcode: CF24
4
people found
this helpful
Before diving into a complaint about the company (which I do very seriously dislike) I will offer one positive to offset the criticism. For all their flaws and faults, some of the deals they offer with bills included were extremely competitive compared to the prices ...
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Comment on agent fees
Similar to any other I'd been with in Cardiff.
4
people found
this helpful
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1 Star Review
Aug 10,2018
By:
'S'
Aug 10,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: No
Postcode: CF5
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £575
Postcode: CF5
3
people found
this helpful
I found a lovely flat for rent, Imperial acted as the agents and then managed the property during my tenancy. At first, they seemed fine but it got worse and worse. They were very pushy when it came to making a decision to extend my ...
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Comment on agent fees
Not very high but they do very little work, I had to keep chasing them for badly spelled emails that made no sense.
3
people found
this helpful
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1 Star Review
Jul 02,2018
By:
'Cardiff'
Jul 02,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
3
people found
this helpful
I'm a tenant in a similar situation as the Lecturer described below. I had photographic evidence of the clean condition I left the upon vacating. The washing machine did breakdown within the first few days and we were charged for a call out that I ...
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Comment on agent fees
rip off fees and they try to fool you by charging you a renewal fee. Do not pay any fee as you have a statutory right to a periodic tenancy post fixed term.
3
people found
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“Liars, Cheaters, Scammers, Dishonest...”
1 Star Review
Apr 20,2018
By:
'Cardiff_Lecturer'
Apr 20,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
4
people found
this helpful
Liars, cheaters, scammers, dishonest.
I rented with Imperial from May 2016 to January 2018.
Firstly I should add that I intended to avoid Imperial based on negative google reviews - so when I decided on a flat and initially dropped the £300 letting agency fee with a company ...
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Comment on agent fees
Extortionate (£300) - watch out for the company 'Letting Angels', masquerading as Imperial.
4
people found
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“Highly recommend... you avoid...”
1 Star Review
Apr 04,2018
By:
'M'
Apr 04,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF37
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF37
3
people found
this helpful
Absolutely useless. Apartment I moved into was filthy (including excrement in the toilet) and despite moving out in Jan, still haven't received deposit back (April now) after they tried charging me for fixtures in place upon moving in.. and £20 for supposedly finding crumbs somewhere. You'll ...
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Comment on agent fees
They wont tell you about the moving out fee of £55 until it appears on the 'damage report'.. which contains damages acknowledged when you move in
3
people found
this helpful
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“I cannot give a bad enough review for this letting ......”
1 Star Review
Feb 14,2018
By:
'sioni'
Feb 14,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £420
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £420
Postcode: CF24
1
people found
this helpful
I cannot give a bad enough review for this letting agency. They are an absolute disgrace. My son's flat has rats in the walls which he can hear scratching in his bedroom; They say that they can't do anything about them. They did put down ...
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Comment on agent fees
won't see them again even if the flat is in perfect condition
1
people found
this helpful
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“Absolutely terrible service - when finally moving in there was ......”
1 Star Review
Feb 13,2018
By:
'M'
Feb 13,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: CF37
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: CF37
1
people found
this helpful
Absolutely terrible service - when finally moving in there was damage to the property, human excrement in the toilet, marks on the walls. When a repair was required on plumbing they didn't take any interest whatsoever resulting in me having to do the fixes myself ...
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Comment on agent fees
Fees are okay - until it comes to you looking to get your deposit back.
1
people found
this helpful
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“We rented a property for 1 Year. The flat was new ......”
1 Star Review
Jan 22,2018
By:
'CR'
Jan 22,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £690
Would you recommend?: No
Postcode: NP20
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £690
Postcode: NP20
3
people found
this helpful
We rented a property for 1 Year. The flat was new and in great condition but the service from imperial was really bad. They only showed us some properties, not the ones we wanted to see. In the end the properties were so bad we picked ...
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Comment on agent fees
Bad fees
3
people found
this helpful
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“This Agent " Leeanne Mole" Have made a big mistake with ......”
1 Star Review
Jan 11,2018
By:
'Mohammed'
Jan 11,2018
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
3
people found
this helpful
This Agent " Leeanne Mole" Have made a big mistake with me when she behaves in such an inappropriate way with me about buying a parking ticket for my car which belongs to Flat 3 18 the parade...
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3
people found
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“Literally the most awful lettings agent in Cardiff - and ......”
1 Star Review
Oct 11,2017
By:
'CS'
Oct 11,2017
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
3
people found
this helpful
Literally the most awful lettings agent in Cardiff - and I thought CPS were bad! They don't provide you with accurate information, they don't reply to your emails, they don't answer their phones (only once in a blue moon I've found), and the attitude of ...
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3
people found
this helpful
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“Was very interested in renting a property with this agent. ......”
1 Star Review
Apr 28,2017
By:
'Ellie'
Apr 28,2017
Branch: Cardiff, 164 Richmond Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CF10
Branch: Cardiff, 164 Richmond Road
Lettings (Prospective customer)
Postcode: CF10
6
people found
this helpful
Was very interested in renting a property with this agent. Upon registering my interest in over a dozen of their properties, I would receive an email asking for information on what I am looking for, regardless of displaying interest in certain properties. I replied to ...
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Comment on agent fees
Unknown.
6
people found
this helpful
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Yes
“I was letting a flat in my 2nd year of ......”
1 Star Review
Feb 17,2017
By:
'Natty209'
Feb 17,2017
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
2
people found
this helpful
I was letting a flat in my 2nd year of University with a friend. Imperial were great to begin with when they wanted to take your money, but during the tenancy they were continually hard to deal with, would show up with contractors unannounced, not ...
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2
people found
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“Poor again from imperial. Emailed them to complain about a ......”
1 Star Review
Dec 20,2016
By:
'Alisdair'
Dec 20,2016
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
2
people found
this helpful
Poor again from imperial. Emailed them to complain about a drugs problem which is rife in the house I have a flat in. Eventually at the second attempt had a reply from a Leeanne mole who is somehow in a senior position for imperial saying ...
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2
people found
this helpful
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Yes
“Im very happy with the imperial service, I recommend you ......”
4 Star Review
Nov 18,2016
By:
'Waad'
Nov 18,2016
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Sold price: £815
Would you recommend?: Yes
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Sold price: £815
Postcode: CF24
1
people found
this helpful
Im very happy with the imperial service, I recommend you to rent with them if you are looking for nice and clean properties 😄...
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Comment on agent fees
Good
1
people found
this helpful
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Yes
“Cheryl is the most professional and personal of all. Exceptionally ......”
5 Star Review
Oct 13,2016
By:
'Rev'
Oct 13,2016
Branch: Cardiff, 164 Richmond Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NP20
Branch: Cardiff, 164 Richmond Road
Sales (as a Buyer)
Postcode: NP20
0
people found
this helpful
Cheryl is the most professional and personal of all. Exceptionally sensitive and extremely helpful. She warrants promotion and a pay increase...
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0
people found
this helpful
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Yes
“I definitely DO NOT recommend Imperial Services as this was ......”
1 Star Review
Sep 07,2016
By:
'Pavlos'
Sep 07,2016
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £390
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £390
Postcode: CF24
3
people found
this helpful
I definitely DO NOT recommend Imperial Services as this was one of the worst experiences I have ever had with real estate agents. I will agree that Before signing the contract and making the payment they were friendly and nice. Once I entered the house ...
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Comment on agent fees
Exaggerated
3
people found
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“If you are to rent with this company... Just don't. ......”
1 Star Review
Feb 05,2016
By:
'Cristina'
Feb 05,2016
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £500
Postcode: CF24
1
people found
this helpful
If you are to rent with this company... Just don't. Or at least read all the comments and think twice about your choice. Here goes my experience with Imperial:
Before signing the contract and making the payment they were truly lovely. Once they got the ...
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What agent could do to change your mind?
Exaggerated for the poor quality of service they give
Attached Filesnbsp;
Comment on agent fees
Exaggerated for the poor quality of service they give
1
people found
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“Awful awful company. More interested in getting money than they ......”
1 Star Review
Dec 08,2015
By:
'FckImperial'
Dec 08,2015
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: CF24
2
people found
this helpful
Awful awful company. More interested in getting money than they are about the welfare of the tenants. The property was infested with rats/mice, wasn't cleaned from the previous tenants, was full of faults and the promises that were made when we were shown round ...
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What agent could do to change your mind?
The flat is worth nowhere near the rent they demand. The floor is basically falling apart, the cooker and fridge/freezer are both broken, the kitchen is pathetically small, the bathroom is dingy and dated and the bedrooms are all very small. The walls are filled with mice and rats and the garden is a shambles, not to mention we have to share it with our next door neighbour- something that wasn't explained to us when we were viewing the property.
Attached Filesnbsp;
Comment on agent fees
The flat is worth nowhere near the rent they demand. The floor is basically falling apart, the cooker and fridge/freezer are both broken, the kitchen is pathetically small, the bathroom is dingy and dated and the bedrooms are all very small. The walls are filled with mice and rats and the garden is a shambles, not to mention we have to share it with our next door neighbour- something that wasn't explained to us when we were viewing the property.
2
people found
this helpful
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“They are horrible. I left the house in perfect condition ......”
1 Star Review
Oct 02,2015
By:
'AM'
Oct 02,2015
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Rent PCM: £620
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Rent PCM: £620
Postcode: CF24
3
people found
this helpful
They are horrible. I left the house in perfect condition a month ago, at the end of my contract. But they still haven't given us back our deposit of 1240 GBP.
They are just horrible, if you give them a deposit, don't accept to get it ...
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3
people found
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“they gave us little to no notice when they were ......”
1 Star Review
Jul 15,2014
By:
'E'
Jul 15,2014
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
11
people found
this helpful
they gave us little to no notice when they were going to be doing viewings. when we reported faults they either were slow to be addressed or weren't fixed at all.
when we got the house it was disgusting, dirty, and full of rubbish from ...
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11
people found
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“Firstly a rude, abrupt service. Most of the properties are ......”
1 Star Review
Jun 27,2014
By:
'Arthur'
Jun 27,2014
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: No
Postcode: CF5
Branch: Cardiff, 164 Richmond Road
Lettings (as a Landlord)
Rent PCM: £750
Postcode: CF5
4
people found
this helpful
Firstly a rude, abrupt service. Most of the properties are not fit for animals and god help you if you require any maintenance to the property! As it will Never get done ! Maybe Johan Abedi( Owner ) can borrow more money "*" to maintain the properties! Also ...
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4
people found
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“They are a disgrace, complete and utterFirst off I paid ......”
1 Star Review
May 12,2014
By:
'chrismk84'
May 12,2014
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
4
people found
this helpful
They are a disgrace, complete and utter
First off I paid my deposit and agency fee on a property, then 2 days before i was due to move in (4 months later) they tell me that the flat was no longer available and i had to take ...
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What agent could do to change your mind?
they could of followed the law on the landlords and tenants act, they could of respected the tenants rights. they could of not made threats of illegal charges. they could of responded to my complaints, the could of just been competent in what they are meant to be doing
Attached Filesnbsp;
4
people found
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“Imperial Property Services are a disgrace. Whilst myself and several ......”
1 Star Review
Oct 13,2013
By:
'Cardiff'
Oct 13,2013
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF11
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF11
5
people found
this helpful
Imperial Property Services are a disgrace. Whilst myself and several friends were in a property managaded by them; they broke serious health and safety laws, ignored all contact regarding maintenance issues (including broken a broken boiler for months in the depths of Winter, a broken ...
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What agent could do to change your mind?
Tream students like human beings would be nice.
Attached Filesnbsp;
5
people found
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“One of the worst companies I've ever dealt with. Very ......”
1 Star Review
Mar 13,2013
By:
'Frances'
Mar 13,2013
Branch: Cardiff, 164 Richmond Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 164 Richmond Road
Lettings (as a Tenant)
Postcode: CF24
8
people found
this helpful
One of the worst companies I've ever dealt with. Very eager to grab your money with both hands but will fight against doing ANY property repair (we had our basement flooded for 7 months before it was fixed) and refunding your deposit. Staff were very pleasant ...
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8
people found
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