100% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Latest Reviews
24th Jun 2024
reviewed by 'Michael Battle'
2nd May 2024
reviewed by 'Anna W'
28th Mar 2024
reviewed by 'CarolineB'
29th Jan 2024
reviewed by 'Omer'
6th Jan 2024
reviewed by 'Gabriella'
9th Nov 2023
reviewed by 'Rod'
Opening Hours
Address
Hurford Salvi Carr
9 Branch Road
Docklands,London
Greater London
E14 9HS
020 7791 7000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 97% | £200,000 | £1,100,000 |
| Lettings | 89% | 97% | £450 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 39 | 0 | 37 | 9 | 27 | 2 | 31 | 1 | 3 | 1 |
Areas covered
- E14
- Canary Wharf
- E1
- Poplar
- E3
- Limehouse
- E16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 22,2017
Feb 22,2017
0
people found
this helpful
this helpful
It was challenging for me being faced with the incredible levels of bureaucracy involved in renting in UK now.. with me here and my family not yet arrived, Marc and Judy gently guided me through the process, my frustration ebbed although my amazement remains.....
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Comment on agent fees
A lot of fees.. for many and various things.. compared to Australia or NZ its way over the top, but I'm not landing it with HSC i'm guessing this is endemic based on over regulation
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Feb 21,2017
Feb 21,2017
0
people found
this helpful
this helpful
Marc is reliable, always easy to get hold of and has responded promptly and efficiently to all my emails and phone calls regarding the letting of my flat. He is knowledgeable about the property market and has given me good, honest advice about current rental ...
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Comment on agent fees
Good
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Yes
Feb 20,2017
Feb 20,2017
0
people found
this helpful
this helpful
I have dealt with HSC for many many years now and find the company to be very professional in the lettings of my flats. The Manager Marc Lissen is very amiable and knowledgeable and easy to talk to. Also John Kilden who let my last ...
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Comment on agent fees
Agents fees reasonable
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Feb 18,2017
Feb 18,2017
0
people found
this helpful
this helpful
HSC took on the letting of my new flat in Limehouse, found a suitable tenant and completed the whole process highly efficiently. It was a pleasure dealing with Marc Lissen and his team there.
Paul Fincham...
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Comment on agent fees
competitive
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Feb 08,2017
Feb 08,2017
0
people found
this helpful
this helpful
John and Judy were both fantastic, really helpful and readily available. My only slight niggle with the process were the third party agencies HSC use for referencing and checking in.
Both referees complained that the referencing process was time consuming and the online system didn't ...
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Comment on agent fees
Good.
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Yes
Feb 09, 2017
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(1)
Dear Emma,
Thank you for your review, and we are sorry that you did not have a good experience with the referencing company we use. I have asked the company to review their recorded call logs and investigate so we can best ensure this does not happen again.
I hope by now you are enjoying your new home.
Regards
Paul Driscoll ...
Jan 16,2017
Jan 16,2017
0
people found
this helpful
this helpful
Sebastian and Sylvia have both been very helpful throughout my process of buying a property. Sylvia was knowledgeable when providing the steps I need to take to move forward with the purchase process. Both Sebastian and Sylvia were very responsive to my queries and were ...
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Jan 16,2017
Jan 16,2017
0
people found
this helpful
this helpful
Recently purchased a property, with Kirk being the agent. He was very helpful and flexed his schedule to allow multiple visits prior to purchase. He was also on hand to take the surveyor round with little notice so I didn't have to get time off ...
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Comment on agent fees
N/A - purchasing apartment
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Jan 13,2017
Jan 13,2017
0
people found
this helpful
this helpful
John and Judy showed a remarkable attention to my needs and provided an excellent and attentive professional service. They exceeded my expectations and helped me finding a solution in less than a couple of business days....
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Jan 09,2017
Jan 09,2017
0
people found
this helpful
this helpful
Thanks for the help in letting the new flat. The HSC team was very professional were highly responsive. I hope to deal with you & your firm again....
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Dec 20,2016
Dec 20,2016
0
people found
this helpful
this helpful
Excellent and truly professional service at good value from start to finish with the peace of mind that your property is in safe hands. Have used Hurford Salvi Carr 3 times now and wouldn't consider anyone else....
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Comment on agent fees
Good value
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Yes
Dec 09,2016
Dec 09,2016
0
people found
this helpful
this helpful
Hurford Salvi Carr provided and excellent service as agents for the recent sale of my apartment. Kirk Parry provided me with excellent advise throughout the process with regular feedback both before and after the sale was agreed. I had previously used Hurford Salvi Carr as ...
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Comment on agent fees
The fee was reasonable.
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Nov 25,2016
Nov 25,2016
0
people found
this helpful
this helpful
Kirk acted as agent when I was buying a property. He was extremely helpful in applying pressure to both sets of solicitors when needed and was very efficient with his responses to any questions posed. When beyond expected to get matters pushed through....
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Comment on agent fees
N/A
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Yes
Oct 19,2016
Oct 19,2016
0
people found
this helpful
this helpful
Kirk provided excellent support to enable us to battle through a sale transaction which was over complicated by the lawyers on both sides. He facilitated communications effectively to help us close the sale and remained professional throughout.
After we initially lost a buyer over the ...
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Comment on agent fees
The fees negotiated were very fair in regards to the professional service provided.
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Oct 18,2016
Oct 18,2016
0
people found
this helpful
this helpful
Kirk was extremely flexible when first arranging to view - has been patient with both our and the seller's requirements during the purchase process, and is continuing to offer support generously after we have moved in. I cannot recommend Kirk highly enough - Thanks!...
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Comment on agent fees
N/A as I'm a purchaser
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Yes
Oct 15,2016
Oct 15,2016
0
people found
this helpful
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Excellent service from all of the team at HSC from start to finish. Polite, helpful and prompt, and the property monthly rental cost is more than fair. Pushed by the 3rd party referencing company to get all documentation over immediately early on in the process, ...
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Comment on agent fees
Average fees for London estate agents
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Nov 04,2015
Nov 04,2015
1
people found
this helpful
this helpful
So far it has been terrible!
First they changed the contract after I signed a first copy and paid the first month and deposit.
I was promised that I would have been provided with a signed letter from the landlord stating that I would have ...
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What agent could do to change your mind?
Be transparent during negotiations Provide timely and quality support to fix maintenance issues Deliver the flat in good cleaning conditionsAttached Filesnbsp;
Comment on agent fees
They even didn't say there was a car box included that I don't need...
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Nov 05, 2015
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(1)
Dear Michele
I am very sorry to hear you have had such a bad experience with Hurford Salvi Carr. We do list customer care very highly within our organisation and have systems and procedures to deal all types of queries and problems. If problems cant be rectified internally the we have a formal complaints procedure which ultimately is dealt with by the property ombudsman.
As this is the first I have heard of this issue, I would be happy to meet you in our Limehouse office to discuss or you can ...
Oct 21,2013
Oct 21,2013
2
people found
this helpful
this helpful
I had used another local agent in Limehouse to rent my property, but was less than impressed with their service. So contacted Hurford Salvi Carr when I had thoughts about selling. Dealing with them was very easy from the outset. The sales manager knew what ...
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Oct 15,2013
Oct 15,2013
2
people found
this helpful
this helpful
Recently let my 3 bedroom apartment in Narrow street with Hurfords, the initial meeting with the lettings manager was very productive and to date the property management team appear to be very proficient. Very pleased indeed....
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Oct 15,2013
Oct 15,2013
2
people found
this helpful
this helpful
I have been using agents in the E14 area for many years to manage my portfolio of properties. I had heard of HSC but had never previously used them. I appointed them on one of my properties and very quickly made them my lead agent. ...
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Oct 14,2013
Oct 14,2013
2
people found
this helpful
this helpful
never could one say a managing agent was brilliant but on the whole I was happy with the service levels I received from the guys in the basin, the service dipped at the end of 2012 but seems some new members to the team and some ...
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Oct 09,2013
Oct 09,2013
4
people found
this helpful
this helpful
This agent is horrible. They give you ridiculous excuses to delay taking action when repairs and problems arises and requested. Few excuses such we lost the email/s, we only have your foreign number (that is after they have been updated numerous times and renting ...
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Oct 10, 2013
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(2)
Please accept my apologises for the service you have received. I welcome you to contact me or visit the office; I will ensure that I resolve any issues immediately. I will also ensure that I deal with any staff that are not providing the appropriate service – Natalie Doyle – Manager of finance & property management – [email protected] ...
Aug 27,2013
Aug 27,2013
3
people found
this helpful
this helpful
The first time I am writing a review, though the service of this agency is too bad to ignore it. They do everything to make you sign, afterwards nobody feels responsible for anything....
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Oct 09, 2013
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(1)
I welcome you to call me directly or visit me in my office and I will do everything possible to rectify your situation. If any of my staff have acted wrongfully or if HSC are in breach of contract in anyway it will be dealt with efficiently and in a professional manner.
Mason Brooks – Associate Director ...
Aug 22,2013
Aug 22,2013
8
people found
this helpful
this helpful
It is simply a scandal that a large sum of flat owners' cash that is paid to secure a high standard of maintenance to their homes is held by unregulated and unprotected managing agents such as HSCPM, who seem to think it is acceptable to ...
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May 22,2013
May 22,2013
7
people found
this helpful
this helpful
I've never actually been that compelled to write a review for anything before. So well done HSC you have actually won the award for being that horrific that I feel the need to tell everyone else!
I have rented properties for 13 years now and never ...
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Feb 03,2013
Feb 03,2013
4
people found
this helpful
this helpful
I had used Hurford Salvi Carr before as my letting agents and after having done such a good job for 3 years I did not hesitate to employ them again when I came to sell my flat in Limehouse. HSC understand the local market and have ...
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Feb 01,2013
Feb 01,2013
6
people found
this helpful
this helpful
I have been living in the property I rent from Hurford Salvi Carr for just over 6 months. In this period of time I have wasted a significant amount of time trying to contact them to arrange the fixing of problems that we have been experiencing ...
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May 09,2012
May 09,2012
6
people found
this helpful
this helpful
Since moving out of the property in middle of March it has nearly been 2 months and yet we are still having to wait to receive our full deposit back despite having confirmation that we are entitled to it.
We have to chase constantly and have ...
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What agent could do to change your mind?
Pay the deposit back on timeAttached Filesnbsp;
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Mar 16,2012
Mar 16,2012
6
people found
this helpful
this helpful
Worst property management service I have ever seen in my life. They claimed the flat was refurbished before our move, but it was not even cleaned. And you have struggle for each and every small service atleast for 3 months.... and finally you have to give ...
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Mar 09,2011
Mar 09,2011
2
people found
this helpful
this helpful
We could not be more pleased with the team at the Limehouse branch who helped us to find a new home for us. They were professional, trustworthy .
Thank you again....
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Oct 29,2010
Oct 29,2010
3
people found
this helpful
this helpful
Hurford Salvi Carr were the only estate agent to value my house correctly and made a very good presentation of their services. The staff were helpful, friendly and professional. Thank you all in Limehouse branch....
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Oksana
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:35 AM 05/11/2020 by Sebastian Sookermany
Best Estate Agent in E14 
