Happy Lets
Glasgow, G3
4/5, 72 reviews
76% recommended
100% lettings valuation accuracy
77% lettings fee satisfaction
We offer professional tenant and landlord services across Glasgow and North and South Lanarkshire. We are confident that we offer a letting and property management service which exceeds all others in our mission to help people find their happy place. We are committed to the highest standards in letting and ... show more We offer professional tenant and landlord services across Glasgow and North and South Lanarkshire.
We are confident that we offer a letting and property management service which exceeds all others in our mission to help people find their happy place.
We are committed to the highest standards in letting and are LICENSED ARLA MEMBERS so you can rest assured that your investment is in professional and qualified hands.
Whether you are an experienced or new landlord or tenant, we are sensitive to your individual needs and are focused on delivering a service of value.
We believe that the key to a successful let from beginning to end is a committed focus on our service to landlords, tenants and properties alike.
For this reason, at the heart of our day-to-day management service lies one very simple philosophy; HAPPY LANDLORDS, HAPPY TENANTS, HAPPY HOMES.
1-2-Let | Free instant Valuation

Latest Reviews

View all Reviews 72
16th Feb 2022
reviewed by 'Nicola'
“The most incompetent, disorganised letting agent I've ever had to deal with. So many problems with Happy Lets but mostly ......”
2nd Mar 2021
reviewed by 'Jake'
“Iain was helpful the whole way through our application process! Got information over to us quickly and made sure we ......”
31st Jan 2021
reviewed by 'Jane'
“I have found Happy Lets efficient and reliable and I put a lot of trust in them to deal with ......”
14th Jan 2021
reviewed by 'Stefanie'
“Iain is always very prompt with his reply's and when we ever need any support has always been very professional ......”
8th Dec 2020
reviewed by 'kirangandhi'
“Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is ......”
4th Nov 2020
reviewed by 'Tamara'
“They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us ......”
Opening Hours
  • Monday: 08:30 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 08:30 - 17:00
  • Thursday: 09:00 - 17:30
  • Friday: 08:30 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Happy Lets
1287 Argyle Street
Glasgow
City of Glasgow
G3 8TL
01413344633

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 77% £267 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 44 16 0 0 0 0 1 0
Areas covered
  • G3
  • G33
  • G11
  • G13
  • G12
  • G41
  • G14
  • G20
  • G1
  • G2
  • G31
  • G32
  • G4
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Glasgow, G3
Hamilton, ML3

“Professional well organised team...”

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Jun 02,2018
Minithumbup
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Bobby
By: 'Alasdair'
Jun 02,2018
0 people found
this helpful
I have had my property rented out with Happylets over the 2 years. Having had many agents in the past I was happy to find a team who worked well together and were able to provide a professional service....
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Comment on agent fees
Agent fees were competitive
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By: Kira Keaney
Jun 06, 2018
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Hi Alasdair, Thanks so much for your kind comments! You have been an absolute pleasure to deal with :) ...

“£282 cleaning bill for an apartment that was clean to a ......”

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Mar 02,2018
Minithumbdown
By: '£282'
Mar 02,2018
3 people found
this helpful
£282 cleaning bill for an apartment that was clean to a high standard. Happylets will also send you emails saying you previously agreed to things that you never agreed to. Liars...
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By: Kira Keaney
Apr 25, 2018
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Although we are again sorry to hear this and truly believe that you have the complete wrong impression of Happy Lets, we do not want to insult you by repeating the same response to your other reviews on public forums. The only thing we would like to repeat is to remind you that you have been sent our complaints procedure so that we can look into this via the appropriate method and come back to you accordingly. Many thanks. ...

“My happylets experience has been poor to say the least.......”

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Feb 16,2018
Minithumbdown
By: 'Rob'
Feb 16,2018
1 people found
this helpful
My happylets experience has been poor to say the least. Firstly, just days before moving in I was asked to take out contents insurance from a Happylets preferred insurer. This is on top of the £1000 deposit paid. On the day of moving in they will ...
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By: Kira Keaney
Feb 19, 2018
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Hi Rob, We are very sorry to hear that you have had a poor experience with Happy Lets and have looked into these comments; many of which are being mentioned for the first time. With regards to the insurance, this is a very common request which benefits both the landlord & tenant and ensures everyone is as protected as possible. However, it is also a common request from tenants to forego this and if this is the case, we simply ask the landlord whether they are happy to proceed without this ...

“Very painful contacting staffs here, so ignorant and careless. First ......”

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Oct 26,2017
Minithumbdown
By: 'W'
Oct 26,2017
2 people found
this helpful
Very painful contacting staffs here, so ignorant and careless. First year, everything is fine but when we started second year dealing with them. Everything changed. They made a lot of important mistakes ( contrast details, etc) and unprofessional management....
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By: Kira Keaney
Dec 05, 2017
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Hi there, We are of course disappointed to hear your comments and certainly is strange to hear that the first year went smoothly to then change the following year. We appreciate you may want to remain anonymous but if you could send an email directly to the branch manager - [email protected] so that this can be looked into fully. Many thanks. ...

“I have rented my property through Happy Lets for the ......”

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Nov 23,2016
Minithumbup
By: 'NadeemHamid'
Nov 23,2016
2 people found
this helpful
I have rented my property through Happy Lets for the last year after being repeatedly let down by my previous agency. I was hesitant to switch agencies as it just seemed like a headache but all it took was one email and Happy Lets took ...
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Comment on agent fees
Fees were very reasonable
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“I have rented through Happy Lets for 3 years now and ......”

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Feb 17,2015
Minithumbup
By: 'Poppy'
Feb 17,2015
1 people found
this helpful
I have rented through Happy Lets for 3 years now and my overall experience has been a good one. From moving in until now they have been quick to resolve any problems with the property and they are always prompt and efficient at communicating with me. ...
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Comment on agent fees
When I first viewed the property it was ‚£395 but I was quickly offered a reduced price when I expressed that felt it was too expensive. The rent has only increased once in the 3 times I've lived there and I have always considered it reasonable.
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“Have lived in a Happy Lets property for around 18 months ......”

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Jan 29,2015
Minithumbup
By: 'Grant'
Jan 29,2015
1 people found
this helpful
Have lived in a Happy Lets property for around 18 months and I am overall happy with the service provided. During my tenancy I have raised a couple of issues with Happy Lets/Happy Homes, all which have been fixed. All the staff I have spoken ...
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“Happy lets have been a good landlord - their staff ......”

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Nov 05,2014
Minithumbup
By: 'CWooll'
Nov 05,2014
1 people found
this helpful
Happy lets have been a good landlord - their staff are quick to respond to queries and always professional, yet friendly. Never had any negative experiences with them!...
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“Overall I had an good experience with Happy Let's. We ......”

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Oct 28,2014
Minithumbup
By: 'Gemma'
Oct 28,2014
1 people found
this helpful
Overall I had an good experience with Happy Let's. We received reasonably quick responses to any enquires through e-mails or calls. In general over the last 12 months we received a good service....
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Comment on agent fees
Good price for location of flat.
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“I was disappointed by the general lack of dilligence and ......”

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Oct 23,2014
Minithumbdown
By: 'Lukasz'
Oct 23,2014
3 people found
this helpful
I was disappointed by the general lack of dilligence and always felt like I was bothering the agents with my petty problems like rats, mushrooms growing in my bedroom or being flooded. Overall the score is average as all the problems were eventually fixed and ...
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Comment on agent fees
Asking me to pay ‚£12.50 or fill this questionaire? Goes without saying
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“Pamela was really pleasant and eager to help at every ......”

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Oct 16,2014
Minithumbup
By: 'Joan'
Oct 16,2014
1 people found
this helpful
Pamela was really pleasant and eager to help at every stage of our moving in process. We were given a second viewing which was really helpful as well. We were lucky enough to live next to Happy Lets making communication easier as we could pop ...
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“I would recommend HappyLets to every prospective tenant. When I ......”

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Oct 06,2014
Minithumbup
By: 'Annalena'
Oct 06,2014
0 people found
this helpful
I would recommend HappyLets to every prospective tenant. When I first moved into the property I found it clean and tidy and all the appliances were in working order. Throughout my tenancy some minor issues aros which were dealt with by HappyLets in a timely ...
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“Overall my dealings with Happy Lets left my angry and ......”

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Sep 30,2014
Minithumbdown
By: 'Joe'
Sep 30,2014
6 people found
this helpful
Overall my dealings with Happy Lets left my angry and frustrated. We had a number of issues with our flat which despite repeatedly drawing their attention to were either not addressed or poorly addressed. These were namely damp, a cracked window and broken door handles, ...
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By: Happy Lets
Oct 01, 2014
View all comments (1)
I am sorry to hear that, overall, you are not happy with the service you received. We absolutely do not want tenants to leave us feeling angry, frustrated and it is especially disappointing to hear that you would 'systematically avoid Happy Lets when looking for a flat'. I hope that I can address the points raised and that this may go some way in having you consider using our services again; I would hate for you to miss out on your dream property on the basis that it is managed by our agency ...

“The whole process with the letting agent from the initial ......”

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Sep 26,2014
Minithumbup
By: 'Joseph_W_P'
Sep 26,2014
1 people found
this helpful
The whole process with the letting agent from the initial application for the property to the final days of the tenancy was handled smoothly. Any and all issues arising, such as repairs, where handled promptly and effectively. Problems caused by other tenants where also handled ...
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“Happy Lets are a great letting agents! I never had ......”

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Sep 12,2014
Minithumbup
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Kira
By: 'Gem'
Sep 12,2014
1 people found
this helpful
Happy Lets are a great letting agents! I never had a single issue with any maintenance that needed addressing. It was all sorted immediately. The staff are friendly, kind and understanding of any questions you have before signing a lease. The property I was in ...
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“The flat was in a good condition and we got ......”

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Sep 04,2014
Minithumbup
By: 'Marco'
Sep 04,2014
2 people found
this helpful
The flat was in a good condition and we got exactly what was offered. We had a good experience as tenants of Happy Lets. There were always kind and quick responses to our needs (Specially from Pamela Edwardson). We had only one major problem with ...
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Comment on agent fees
everything was ok
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“Happy Lets is a great letting agency. They were the ......”

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Sep 03,2014
Minithumbup
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Kira
By: 'Shebabe2014'
Sep 03,2014
2 people found
this helpful
Happy Lets is a great letting agency. They were the first agency i ever Let from and I have been surprised with their level of service which has been excellent. They've always responded promptly to requests for repairs etc and all staff i have dealt ...
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“I stayed at my property with Happy Lets for 12 months ......”

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Sep 02,2014
Minithumbup
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Kira
By: 'Gavin'
Sep 02,2014
2 people found
this helpful
I stayed at my property with Happy Lets for 12 months and was happy with the service. Had a boiler breakdown over the winter time and they suppied us with electric heaters until the problem was resolved in a few days time. Happy with the service ...
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“I have been a tenant of happy lets for almost ......”

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Aug 28,2014
Minithumbup
By: 'david'
Aug 28,2014
2 people found
this helpful
I have been a tenant of happy lets for almost a year now. Myself and family have had regular contact regarding the letting and minor repairs required and I can honestly say their response has always been fast and positive. I would absolutely recommend them ...
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“Been with Happy Lets for the past year and, from ......”

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Aug 27,2014
Minithumbup
By: 'Lewis'
Aug 27,2014
2 people found
this helpful
Been with Happy Lets for the past year and, from what I've experienced, the staff are all very helpful and friendly when you need them the most. I found that the repairs service was especially good, considering they used their own company contractors so each ...
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“I've been letting from Happy Lets for about 3 years now, ......”

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Aug 25,2014
Minithumbup
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By: 'Diana'
Aug 25,2014
2 people found
this helpful
I've been letting from Happy Lets for about 3 years now, and every time we had an interaction they have been professional, friendly and helpful. Each year, the renting (or lease renewing) process went on very swiftly, and everything was explained thoroughly and to my understanding. ...
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“To begin with this agency was professional and lovely. However ......”

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Aug 14,2014
Minithumbdown
By: 'Badger'
Aug 14,2014
2 people found
this helpful
To begin with this agency was professional and lovely. However as my time with them progressed, their service and professionalism slipped. I agree with JLS; for starters they will only give you a reference for a new agency IF you leave a positive review online. ...
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What agent could do to change your mind?
Be upfront about cleaning charges Be honest in check out inspections Give tenants a chance to sort any issues before detracting money
Attached Filesnbsp;
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By: Happy Lets
Aug 15, 2014
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Badger, You are definitely entitled to your opinion and there is absolutely no need for an apology. Upon reading the review, it was our view that not all statements made were 'opinion' but were stated as a fact, some of which were inaccurate and therefore we felt required to be addressed and clarified. We sincerely apologise if you felt it was inappropriate. We encourage all feedback, both positive and negative and thank you for taking the time to provide it. ...

“The agency is good but could do better in some ......”

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Aug 14,2014
Minithumbup
By: 'KB'
Aug 14,2014
1 people found
this helpful
The agency is good but could do better in some regards. I think there check out procedure is pretty poor as the charges are disproportionate (£30 a wall for a couple of blue tac marks for example). They also charged us for professional cleaning despite the ...
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“We were delighted with the efficient and professional service from ......”

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Aug 07,2014
Minithumbup
By: 'Helen'
Aug 07,2014
1 people found
this helpful
We were delighted with the efficient and professional service from Happy Lets. From our first consultation when we received advice regarding the renovations required to update the property and advice for first time landlords through to the quick and efficient completion of the advertising, showing ...
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By: Preet
Aug 12, 2014
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Hi Helen, Thank you for taking the time to leave a review, it's always great to here positive feedback from our clients! We are confident that we can continue to provide a friendly, efficient and professional service going forward. ...

“Friendly staff who were always quick to help with any ......”

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Aug 07,2014
Minithumbup
By: 'Fm'
Aug 07,2014
1 people found
this helpful
Friendly staff who were always quick to help with any queries. Repairs carried out in a timely Manner with the only hold up occurring with the actual landlord responding, not happy lets. Would definitely use again...
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By: Preet
Aug 12, 2014
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Hi Fraser, Thanks for your review, you know where we are if you require our services to help you 'find your happy place' once again! ...

“I am satisfied with the experience I had with Happy ......”

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Aug 05,2014
Minithumbup
By: 'Stefani'
Aug 05,2014
1 people found
this helpful
I am satisfied with the experience I had with Happy Lets this year as a tenant. It was wonderful working with them, they were awlays frinedly and willing to help, responded quickly to our requests. The only thing that can be improved is the time ...
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By: Preet
Aug 12, 2014
View all comments (1)
Many thanks for your review. We're glad to hear that you had a wonderful experience with us and enjoyed your tenancy. We take your comment on board with regards to repairs; without looking into your exact situation, there are various factors which can affect time taken to carry out repairs e.g. getting authorisation from the landlords, arranging access with tenants who like to be present in the property, using landlord's preferred contractors etc... We do have systems in place to ensure a ...

“I've been with Happy Lets for over two years and ......”

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Aug 01,2014
Minithumbup
By: 'Ross'
Aug 01,2014
1 people found
this helpful
I've been with Happy Lets for over two years and my dealings with them have been positive overall. The only major issue with the flat during this time was a flooded bathroom caused by a leaking cistern. Happy Lets managed to get an emergency plumber ...
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“Similar experience to JLS regarding deposit. Flat was thoroughly cleaned ......”

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Aug 01,2014
Minithumbdown
By: 'AngryTennant'
Aug 01,2014
5 people found
this helpful
Similar experience to JLS regarding deposit. Flat was thoroughly cleaned before moving out and we have photographic evidence to back this up. We left it in a cleaner state than when we moved in. Happy Let inspector on moving out day said the flat was ...
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By: Preet
Aug 13, 2014
View all comments (1)
We are extremely disappointed to read of your experience with our company. Having thoroughly checked our system and files we cannot find any case similar to the one you have detailed and therefore cannot comment on the validity of you review or fairly respond to your views, which we find frustrating. As there is no name to the review we have no way of ascertaining your identity or to which tenancy this relates therefore we would be grateful if you could contact our office to give us the oppo ...

“The procedure and requirements of renting a house were all ......”

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Jul 30,2014
Minithumbup
By: 'Kolo'
Jul 30,2014
2 people found
this helpful
The procedure and requirements of renting a house were all explained very well for me as an international student. I produced all the documents they needed and moved in on the dated they promised. It is worth mentioning that that they respond promptly to emails ...
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Comment on agent fees
I think it's fare to expect international students to pay 3 months in advance as it is very costy to pay deposit and 3 months rent all at once when moving in.
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By: Preet
Aug 12, 2014
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To clarify, Happy Lets do not charge any agent fees to tenants. Not one penny is charged over and above the rental for the property and the security deposit which is refundable at the end of the tenancy in line with the tenancy agreement, There are no 'expectations' or set policies with regards to paying in advance and this is not demanded of anyone. The only requirement to protect our landlord clients and their insurance policies is that all students have UK based guarantors, if this canno ...

“I used Happy Lets while I was living in Glasgow ......”

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Jul 22,2014
Minithumbup
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Bobby
By: 'CW'
Jul 22,2014
2 people found
this helpful
I used Happy Lets while I was living in Glasgow and attending university. They were quick, attentive and helpful. It is quite common to come across letting agents that are quite unreceptive towards students and can sometimes be quite lacklustre towards tenants in general but ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email [email protected] for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney

Awards won by Happy Lets, Glasgow G3 8TL



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