97% lettings valuation accuracy
98% lettings fee satisfaction
As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you ...
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As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you receive a service that far outweighs the offerings from other letting agents.
Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
23rd Dec 2024
reviewed by 'Alicja Berganska'
18th Dec 2024
reviewed by 'Judith'
13th Dec 2024
reviewed by 'YK'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 183 | 7 | 321 | 17 | 15 | 2 | 6 | 1 | 15 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Oct 16,2018
Oct 16,2018
1
people found
this helpful
this helpful
Explained everything very clearly and I'm very pleased with how quick the service was and the quality of the communication....
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Comment on agent fees
Acceptable
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Oct 11,2018
Oct 11,2018
1
people found
this helpful
this helpful
Leanna is extremely professional, friendly and helpful. Nothing is too much trouble. It is an absolute pleasure to speak to her....
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Oct 15, 2018
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(1)
Thank you for your lovely words about Leanna. Please let us know if there is anything else we can help you with. Kind Regards Hollie Clayton. ...
Oct 09,2018
Oct 09,2018
1
people found
this helpful
this helpful
Leanna was very helpful with questions and support. Even though i had a l lot of probably silly questions as this was my first house, she still answered them all very nicely....
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Comment on agent fees
good.
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Yes
Oct 15, 2018
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(1)
Thank you for your review Tiffany, we are so glad we answered any questions you had. Enjoy your lovely new home. Kind Regards Hollie and the team at Lettings. ...
Oct 08,2018
Oct 08,2018
1
people found
this helpful
this helpful
Excellent service once again, very good communication and good overall experience . I have used Hannells for number of years now they have always very professional and proactive....
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Comment on agent fees
fees could always be lower
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May 21, 2019
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(1)
Thank you for your words about Eliza and Leanna. We are so pleased that you have had a good experience overall. Kind Regards Hollie and the rest of the team at Hannells Lettings. ...
Oct 03,2018
Oct 03,2018
1
people found
this helpful
this helpful
Fantastic service, very helpful with everything. Kept us up to date with everything the progress of the fees. Thank you...
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Comment on agent fees
Good value and fast
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Apr 06, 2019
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(1)
Thank you for your review Lee for Leanna and Jenna. I am so glad you had fantastic service. Kind Regards Hollie from Hannells Lettings. ...
Sep 28,2018
Sep 28,2018
1
people found
this helpful
this helpful
Having been severely disappointed with another letting agency, we found Leanna and the whole Hannells team amazing from start to finish. They arranged viewings in the areas we wanted (unlike the other agency which sent us anything) and whenever we contacted the office the team ...
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Comment on agent fees
No issues
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Yes
Oct 01, 2018
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(1)
Hi Mr and Mrs Garner, Thank you for leaving such a positive review. Here at Hannells we are thrilled you are happy with the service you have been provided. Good Luck in your new home! Kindest Regards Hollie and the team at Lettings. ...
Sep 26,2018
Sep 26,2018
1
people found
this helpful
this helpful
Great friendly service throughout the letting process. Everyone I dealt with were very helpful. One of the best lettings agents I've dealt with...
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Comment on agent fees
Standard fees - all are expensive!
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Mar 19, 2019
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(1)
Thank you for your lovely words Tony. We are all so pleased here at Lettings for your kind review. Please let me know if there is anything else I can help you with in the future! Kindest Regards Hollie, Hannells Lettings. ...
Sep 24,2018
Sep 24,2018
1
people found
this helpful
this helpful
I just want to say that we were impressed with Heather's professionalism, how promptly she answered our queries, and how the whole process went through.
We recommend her and her team 100%!...
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Comment on agent fees
The Fees are reasonable considering what service you get for them.
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Mar 19, 2019
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Thank you for your kind words Alexandra about Heather and the team here at Hannells Lettings. Please let me know if there is anything else we can help with. Kindest Regards Hollie Hannells Lettings. ...
Sep 19,2018
Sep 19,2018
1
people found
this helpful
this helpful
From the very start of the process Heather made the whole thing easy.
Despite having to contend with the fact I had only just picked up the keys for my house and the place was in a state of disaster, Heather was patient and helpful ...
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Dec 20, 2018
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(1)
Thank you for your kind words for Heather, we really appreciate your feedback, and glad we found a tenant for your property!
Kind Regards Hollie and the team at Hannells Lettings. ...
Jul 26,2018
Jul 26,2018
1
people found
this helpful
this helpful
Very helpful, easy to get in touch. Responding to emails quick. Very polite. Leanna Holmes . Thank you very much for your help...
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Dec 20, 2018
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Thank you for your kind words for Leanna, we really appreciate your feedback. Kind Regards Hollie and the team at Hannells Lettings. ...
Jul 24,2018
Jul 24,2018
1
people found
this helpful
this helpful
Matt did a great job showing us round. Love the house, Great communication with both Matt and Leanna. Fab staff. Thank you...
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Jul 24, 2018
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Hi Martin & Sarah,
Thank you so much for your review, your comments mean a lot to us here at Hannells Lettings and we are pleased that you have a moving experience with us!
Good luck in your new home!
Kind Regards,
Matt ...
Jul 24,2018
Jul 24,2018
1
people found
this helpful
this helpful
Very helpful, matt has always been contactable during the process. Referencing process was excellent. Matt was very clearly when going through the welcome pack...
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Comment on agent fees
Good
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Yes
Mar 11, 2019
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(1)
Hi Jodie, Thank you for your kind words regarding us here at Hannells Lettings. We really appreciate your feedback. Kind Regards Hollie Clayton. ...
Jul 17,2018
Jul 17,2018
1
people found
this helpful
this helpful
Quick process, would recommend. Newly moved to the area and the guys were helpful and helped with a quick time from first contact to moving date....
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Nov 16, 2018
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(1)
Thank you for your kind words Les. We hope you settle in your new home! Kind Regards Hollie and the rest of the team at Hannells. ...
Jul 13,2018
Jul 13,2018
1
people found
this helpful
this helpful
Great service with prompt communication and very helpful. Flexible viewings giving good advice on local area and schools. Matt is awesome...
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Oct 30, 2018
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(1)
Thank you for your kind comments Rob, please let us know if there is anymore we can help you with. Kind Regards Hollie and the Team at Lettings. ...
Jun 07,2018
Jun 07,2018
1
people found
this helpful
this helpful
From the start of me looking for a property both Matt and Leanna were always happy to help in every way possible. Brilliant and thankyou ð...
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Oct 15, 2018
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(1)
Thank you for taking the time to write such a positive review. Please let me know if you need anything else. Kindest Regards Hollie and the team at Lettings. ...
Apr 16,2018
Apr 16,2018
5
people found
this helpful
this helpful
All I'm going to say is this woman is amazing.
Sorted everything out and always responded to phone calls and emails. Very stressful time for us both. Thank you so much ð...
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May 01, 2018
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Everyone I have spoke to and dealt with at hannels have been amazing and that includes you Hollie xx ...
Apr 14,2018
Apr 14,2018
4
people found
this helpful
this helpful
Eliza is very professional and very helpful! And has made our experience of moving in easy, we are ecstatic about our new home.
SHE NEEDS A PROMOTION!...
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May 01, 2018
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(1)
Thank you for your kind words about Eliza. I am glad to hear you love your new home, please let me know if you need anything in the future. Kind Regards Hollie and the Team Lettings. ...
Apr 10,2018
Apr 10,2018
3
people found
this helpful
this helpful
I recently had an issue with a property. I would like to thank Sam Prime who managed to resolve and defuse a difficult situation and arrive at a satisfactory outcome for all concerned.
Sam would always responded to my telephone calls and e-mails promptly
The ...
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Mar 24,2018
Mar 24,2018
4
people found
this helpful
this helpful
Had a viewing at a property with Eliza, she was so helpful and honest with everything. Ended up going ahead and letting the property i viewed with Eliza and i am so happy with everything. It puts your mind at rest that you have a ...
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Comment on agent fees
Good
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Yes
Mar 27, 2018
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(1)
Thank you for your lovely comments. I am glad we found you the perfect property to let. If you ever need anything else, please don't hesitate to let us know. Many thanks Hollie and the Team at Lettings. ...
Mar 13,2018
Mar 13,2018
4
people found
this helpful
this helpful
A letting agent, as most Landlords will know, is the difference between an early grave and a successful, stress free business. Heather Furber consistently goes above and beyond and has set my new benchmark for all other agents. Heather appreciates the importance of good communication ...
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Comment on agent fees
Good value for the fee.
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May 01, 2018
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(1)
Thank you for your review Ash. Your kind words mean a lot to everyone here at Lettings. Please let me know if you need anything else in the future. Kind Regards Hollie and the Team at Lettings. ...
Mar 12,2018
Mar 12,2018
3
people found
this helpful
this helpful
Having decided to let one of my properties I contacted Hannels on a whim.
I'm so glad I did..
Heather was my first point of contact and the whole process from start to finish has been flawless.
Heather is a joy to work with because ...
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Comment on agent fees
For the quality service you receive the fees are very reasonable.
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Mar 14, 2018
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Hi Jonathan,
Thank you for your lovely words about Heather. If there is anything else we can help you with, please dont hesitate to let me know. Kind Regards Hollie and the team at Lettings. ...
Mar 08,2018
Mar 08,2018
4
people found
this helpful
this helpful
Super super helpful. Came late in the day and they pulled out all the stops to get us a viewing....
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Mar 12, 2018
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Thank you for your kind words Giles! Please let us know if there is anything else we can help you with in the future! Kind Regards Hollie and the Team in Lettings. ...
Feb 10,2018
Feb 10,2018
6
people found
this helpful
this helpful
Matt was very helpful throughout our moving process, and answered my emails quickly. The signing of the contracts was very efficient and informative....
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Mar 07, 2019
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(1)
Hi Laura,
Thank you for taking the time to write a review. We appreciate your comments here at Hannells Lettings. Kindest Regards Hollie and the Team. ...
Jan 29,2018
Jan 29,2018
3
people found
this helpful
this helpful
I found Eliza very helpful through the process from viewing to possesion of the rented house.
All the best!
Thanks...
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Feb 05, 2018
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(1)
Hi, Thank you for taking the time to write this review. We are delighted to hear we found you, your perfect property. We hope you settle in your new home. Kind Regards Hollie and the team from Lettings. ...
Jan 26,2018
Jan 26,2018
3
people found
this helpful
this helpful
I have had a long term tenant for 22 years and 3 years ago decided to go with Hannells.I have been very happy with the customer service and feedback i have received from the team at Pride Park. I would especially like to mention Samantha Prime ...
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Comment on agent fees
Good
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Yes
Feb 05, 2018
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(1)
Hi Tina, Thank you for your lovely review. This means so much to myself and the team at lettings that you are happy with the service you have received. We hope we can do business with you in the future! All the best and Kind Regards Hollie and the team at Lettings. ...
Jan 25,2018
Jan 25,2018
3
people found
this helpful
this helpful
All good, no issues. Good contat, direct, helpful and responsive. There is nothing in particular that i could complain about....
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Comment on agent fees
good
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Yes
Dec 17, 2018
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(1)
Thank you for leaving your kind review about Jenna. We appreciate all feedback. Kind Regards Hollie Clayton and the rest of the team at Hannells Lettings ...
Jan 25,2018
Jan 25,2018
2
people found
this helpful
this helpful
Hannells have been brilliant to me and any problem, issue or questions they are always there and sort it out, hannells go the extra mile and would recommend them, the staff are really understanding but you have to be good to them too....
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Comment on agent fees
As expected
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Feb 05, 2018
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(1)
Hi Rebecca, It was so lovely to read your review, thank you for taking the time to write your feedback. Myself and the team was delighted to read your comments and we are all thrilled we have provided you with a service you are happy with. Kind Regards from everyone in Hannells Lettings ...
May 08,2017
May 08,2017
9
people found
this helpful
this helpful
We've been letting a property through Hannells for 9months. In month 2 we advised Hannells of crucial repairs that needed doing to the property. These are the Landlords responsibility under the tenancy agreement and the Landlord and Tenant Act. Since then the property has further fallen ...
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Comment on agent fees
Don't know the landlord pays them.
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Aug 18, 2017
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(1)
im sorry , but i saw picture of both the car and tile , so you are saying a slate roof tile, fell 18 ft of roof hit your car scratched it in two directions , no dent and the tile then hit a blocked paved driveway and didnt smash , whilst landing aproximately 3 ft away from the car ,ill let people make there own mind up ...
Leanna Holmes
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:38 PM 02/10/2024 by allAgents
Awards won by Hannells, Derby DE73 6TB
-
2024
Best Letting Agent in Derby
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2024
Best Letting Agent in DE73
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2024
Best Letting Agent in Midlands
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2023
Best Letting Agent in Derby
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2023
Best Letting Agent in DE73
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2022
Best Letting Agent in DE73
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2022
Best Letting Agent in Derby
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2024
Best Estate Agent in DE73
-
2023
Best Estate Agent in DE73
-
2022
Best Letting Agent in Midlands
-
2022
Best Estate Agent in DE73
-
2023
Best Letting Agent in Midlands
