97% lettings valuation accuracy
97% lettings fee satisfaction
As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you ...
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As the Lettings Division to Derby’s most successful Estate Agency, we’re extremely experienced in the Derby property market. Having been Derby’s top selling Estate Agency for well over a decade, we’ve incorporated the same formula for success in to our Lettings division to ensure that you receive a service that far outweighs the offerings from other letting agents.
Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
20th Sep 2024
reviewed by 'Tracy'
20th Sep 2024
reviewed by 'Melvin Bird'
20th Sep 2024
reviewed by 'Susete Rocha'
18th Sep 2024
reviewed by 'Gillian'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 97% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 157 | 6 | 286 | 15 | 15 | 2 | 6 | 1 | 14 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 21,2019
May 21,2019
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Fantastic service very fast acting and friendly service .
Highly recommended.
Very professional and on the ball.
From the first viewing they was very nice and polite attitude...
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Good
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May 20,2019
May 20,2019
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We lived in a flat rented out by Hannells for 11 months. They were the most miserable 11 months of my life. There was mould EVERYWHERE that both Hannells and the landlord refused to do anything about.
The day we moved in we realised the kitchen cupboards ...
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Comment on agent fees
VERY expensive. Extortionate - when going to the bank to pay the fees, the woman that served us was shocked at the price and told us it'd be cheaper to get a deposit on a mortgage.Attachments
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Jun 17, 2019
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Hi Eleanor,
Thank you for your review.
We’re really disappointed with how things turned out with your tenancy and it’s certainly not how we like our tenants to feel.
All of your points have been taken into consideration and we’ve been looking into how we can make sure that no other tenant of ours feels the same way in the future.
Whilst you have certainly brought to our attention some areas for improvement, I would also like to address some of the concerns you raised.
With reg ...
May 14,2019
May 14,2019
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Ahh the lovely Hollie and Jenna, worked with these for a couple of years now always a smile and very professional....
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Comment on agent fees
Good
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May 13,2019
May 13,2019
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Eliza remembered me from a previous viewing quite some time back. Very professional and helpful from showing me around to explaining the application process. Excellent....
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Comment on agent fees
Fees may be necessary but they could always do with being a little less!! An industry blanket fee may be fairer and more helpful.
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May 12,2019
May 12,2019
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I was very impressed with the outstanding service I received and with your knowledge and experience I am now renting a 3 bedroom house...
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Good
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May 08,2019
May 08,2019
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We have been very pleased with the level of communication and cooperation we have had with you all. The only minor grumble is that we were originally told that the new tenants would be moving in on 1 April and this produced some panic in getting ...
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Comment on agent fees
Very reasonable... I would say that the money has been well spent and the recent increase in fees has been necessary in view of the changes in legislation
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May 03,2019
May 03,2019
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I have have had my property managed with Hannells for 4 years now and have always been very happy with the level of service that i have received....
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Comment on agent fees
good value
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May 03,2019
May 03,2019
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Had the pleasure of using Hannells outstanding service from all the girls involved from the initial phone call to the signing of the agreement
Keep up the good work...
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Comment on agent fees
Fees about normal
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Apr 30,2019
Apr 30,2019
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Eliza dealt with all my queries promptly. Fantastic friendly customer service and a great Lettings agency. Overall a very professional and reliable service offering great advice....
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Apr 30,2019
Apr 30,2019
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Met Hannah at the viewing she gave me all the information I needed and was very friendly. Hollie took the application and she was fantastic, I am so pleased with Hannells. I would not let with any other agent now!...
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Apr 29,2019
Apr 29,2019
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I had been viewing a lot of properties and Donna was the most helpful, proactive and encouraging person I had met on my journey. Thank you Donna....
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Apr 29,2019
Apr 29,2019
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Being a first time landlord i was extremely nervous about renting out my home. From the very first appointment with Heather to value the property, i felt in great hands - she explained the process in great detail and made sure i was aware of ...
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Comment on agent fees
good for the service
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Apr 26,2019
Apr 26,2019
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Hannells team were fantastic house viewed and keys recieved within 2 weeks! Leanna was so helpful, polite and answered any questions we had! Thankyou for everything...
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Apr 26,2019
Apr 26,2019
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Leanne is particular has been so helpful with all my questions seeing as I knew nothing about letting a house.
Hannah also was very helpful in the initial viewing stages and explained everything clearly
Commuication was amazing! Long may it continue...
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Apr 25,2019
Apr 25,2019
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Vicky was extremely efficient in responding and chasing an issue we are having with our house. She has also chased the contractor for a report the landlord still hasn't received...
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Apr 25,2019
Apr 25,2019
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So far Vicky has been very professional and delivered a property management service which meets our expectations as first time landlords. She has organised several trades and cleaners on our behalf and dealt with a difficult situation with a Tenant finding us a new one ...
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Comment on agent fees
Reasonable and value for money
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Apr 24,2019
Apr 24,2019
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We are renting through Hannells and I can honestly say that everything has been a breeze. Leanna guided us through the letting process and Hannah has recently been to do our first property inspection. Both members of staff have made us feel at ease....
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Apr 23,2019
Apr 23,2019
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Absolutely top service. We first dealt with Hollie who was very polite, informative and helpful with information regarding how to apply for the house - After we moved in, we were helped by Jenna, who was fantastically helpful from the start, put up with our ...
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Apr 21,2019
Apr 21,2019
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I've rented now through Hannells for a number of years and as an agent they come out and do regular property inspections. The last couple of times Hannah has been out to meet me and has been not only professional but also very helpful with ...
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Apr 21,2019
Apr 21,2019
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I've now viewed several properties through Hannells and both Hannah and Donna have both been so helpful and informative whilst at the different properties a credit to the team....
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Apr 20,2019
Apr 20,2019
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What a fantastic service provided by Hannells, in particular Hollie and Donna. Nothing is too much trouble for this pair, excellence in action!! 5 stars greatly deserved....
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Apr 19,2019
Apr 19,2019
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Eliza was very helpful with the chosing of a suitable property. She explained the process and very professional in all her interactions...
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Apr 18,2019
Apr 18,2019
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Everything was perfect. Really nice, helpful and polite staff. Best customer service. I can really recommend this professional estate agent....
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Apr 17,2019
Apr 17,2019
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This was the first time I have to rent and hannells did a great job helping me found and move to a new place. Very efficient, and guides you all the way. I appreciate that they contacted the landlord first before we move to the ...
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Comment on agent fees
It is fair
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Apr 17,2019
Apr 17,2019
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I found the staff was very polite and helpful all way up to the move in date I would recommend hannells to anyone for results...
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Good
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Apr 14,2019
Apr 14,2019
1
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Letting my property through Hannells could not have been easier or any more stress free. Communication from Leanna was spot on and my property was let within a week of being on the market....
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Comment on agent fees
Good.
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Apr 11,2019
Apr 11,2019
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Excellent care from start to finish. I met Heather on my initial viewing of the property, she was very professional and polite. After I made my application I dealt with Leanna, who was very friendly and kept me informed of progress all the way through ...
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Comment on agent fees
Fees are quite good, no hidden costs unlike some "leading" companies that charge individual fees for every minutiae.
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Apr 09,2019
Apr 09,2019
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Holly goes out of her way to ensure the best service is provided to me as a landlord, which gives me peace of mind....
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Apr 08,2019
Apr 08,2019
1
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We thought the service from Hannells was fantastic. Explained the process very well, ensured we understood at each step of the way as to what we needed to do and as always were professional and friendly. Will highly recommend to others....
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“Professional, courteous and polite from day 1. All queries answered - put me at ease....”
Apr 07,2019
Apr 07,2019
3
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Heather was great and most flexible with her time. A lady came to take photos for the inventory .. she too was lovely. Leanne was with me every step of the way and I know that she will take care of my property. I would most ...
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Comment on agent fees
Reasonable - just do not like the VAT charges!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:47 AM 19/09/2018 by allAgents
Best Letting Agent in Derby 
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