0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
No company information
Latest Reviews
11th Nov 2024
reviewed by 'Daniela'
10th May 2024
reviewed by 'J.P.'
9th May 2024
reviewed by 'Diana Miller'
1st May 2024
reviewed by 'Victim of Fraud'
17th Apr 2024
reviewed by 'Jane'
Opening Hours
Address
Hacking & Paterson
1 Newton Terrace
Charing Cross
Charing cross,Glasgow
City of Glasgow
G3 7PL
0141 248 5693
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £28,000 | £190,000 |
| Lettings | 50% | 33% | £265 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 14 | 1 | 6 | 0 | 1 | 0 | 1 | 12 | 70 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jan 11,2021
Jan 11,2021
7
people found
this helpful
this helpful
Hacking & Paterson are the worst management company I have ever dealt with, we are charged a lot of money for sub standard gardening work, also we in our estate have been trying to get an area on our oval dug out and have some small ...
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Jan 19, 2021
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We now utilise a company called Fior Property who are excellent. They offered us free advice and read through our Deeds and showed us our options and how to changed Factor all free of charge. We haven't looked back since and are so glad we changed as we have a better service and pay less. Might be worth a look? ...
Dec 17,2020
Dec 17,2020
11
people found
this helpful
this helpful
Craig Cosgrove is all that is wrong with Property Factoring. Terrible service, terrible attitude and contempt for his customers. Wouldn’t know good service if it bit his backside. AVOID AT ALL COSTS...
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Dec 12,2020
Dec 12,2020
7
people found
this helpful
this helpful
Never use this company. Total ripoff. Inherited the property. Had I known how much these people were extorting out of my family, I'd have tried to get them to sell long ago....
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss the problems you had/are experiencing. I can be contacted at: [email protected] ...
Nov 27,2020
Nov 27,2020
11
people found
this helpful
this helpful
I did write a very scathing review of H&P but I was contacted by a whiny voiced peon of theirs named Gordon Buchanan who threatened legal action if I didn't remove it. So here's a point by point version of why they suck (you ...
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Jun 04, 2024
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Recovery companies/firm has played a crucial role in curtailing financial thefts by providing services to underserved populations who were unjustly exploited or targeted from their previous finance practices and investments, However, there will always be bad eggs in the groups like the first 2 firms I contacted before SWIFT ASSETS RECOVERY FIRM arrived and saved the day. SWIFT ASSETS RECOVERY FIRM and team have disrupted traditional financial services, offering innovative solutions that challen ...
Oct 10,2020
Oct 10,2020
1
people found
this helpful
this helpful
Terrible service. Our manager Craig Cosgrove is abhorrent and smug. If he is the future of H&P then your company has no hope. He lies and hope to not get caught out then blames his “overseeing Director” when caught out but won't give me ...
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Oct 21, 2021
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I am an investigative journalist in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss your experience with H&P. I can be contacted at:
[email protected] ...
Oct 01,2020
Oct 01,2020
6
people found
this helpful
this helpful
would give them no stars if i could - total rip off merchants. insurance charges are utterly ridiculous. They charge 3 times the amount to insure a two bedroom flat (buildings only) than it costs to insure a 4 bedroom detched home (contencts & buildings)...
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet and discuss your problems with H&P. I can be contacted at: [email protected] ...
Sep 16,2020
Sep 16,2020
6
people found
this helpful
this helpful
I wish I had read their reviews before I bought my property!!!
Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications.
During COVID I have been ...
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Oct 21, 2021
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I am an investigative journalist in contact with a group of residents whose factor is H&P. I would like to meet to discuss the problems you had/are experiencing. I can be contacted at:
[email protected] ...
Jul 06,2020
Jul 06,2020
12
people found
this helpful
this helpful
Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS!
They‘re not interested in organising anything other than lining their pockets....
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Jun 30,2020
Jun 30,2020
8
people found
this helpful
this helpful
**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could.
They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning, gardening ...
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents (21 flats) whose factor is H&P. I would be interested in meeting with you to discuss the problems you had/are experiencing with H&P. I can be contacted at: [email protected] ...
Apr 28,2020
Apr 28,2020
8
people found
this helpful
this helpful
If i could give a -10 then i would, worst company i have dealt with in all my life. I'm a tenant and called them to find out when a contractor would be out. We are in lockdown and we all have no tvs working ...
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss the problem you had/are experiencing with H&P. I can be contacted at: [email protected] ...
Apr 16,2020
Apr 16,2020
14
people found
this helpful
this helpful
If I could give zero stars I would. They sent someone round 3 weeks into lock down to wipe our stair banister with a dirty cloth. After 3 weeks it's a bit late, never mind we did not give permission and it's not essential so they are ...
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Apr 15,2020
Apr 15,2020
1
people found
this helpful
this helpful
Very disappointed in H&P as they felt the need to have the ground's team out during lockdown!
Cutting the grass is not essential work especially as they had no ppe and spent six hours in our street which normally takes two hours.
Absolute disgrace!...
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Apr 15,2020
Apr 15,2020
1
people found
this helpful
this helpful
Very disappointed in H&P as they felt the need to have the ground's team out during lockdown!
Cutting the grass is not essential work especially as they had no ppe and spent six hours in our street which normally takes two hours.
Absolute disgrace!...
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Mar 14,2020
Mar 14,2020
13
people found
this helpful
this helpful
VERY POOR CUSTOMER SERVICE. Having dealt with H&P for a number of years if you have a choice I would strongly recommend that you go elsewhere. Their customer service and attitude is absolutely appalling. I recently had a drip coming through the ceiling in ...
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet with you and discuss the problems you are having with H&P. I can e contacted at: [email protected] ...
Feb 06,2020
Feb 06,2020
25
people found
this helpful
this helpful
One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across.
In a telephone call Hacking and Paterson (HPMS) advised they would update ...
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Nov 20,2019
Nov 20,2019
1
people found
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Personnally I have no negative comments to date and have always had a good rapport with both representatives Angela and Fraser.
Any concerns or issues regarding repairs, maintenance and general upkeep of all grounds have been dealt with professionally. I feel I have been supported ...
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Nov 21, 2019
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(1)
Dear Mr Simpson
Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this.
We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged.
Kind regards
Jamie Elder
Customer Relationship Manager
Tel: 0141 248 5693 ...
Nov 02,2019
Nov 02,2019
3
people found
this helpful
this helpful
I am astonished at the negative views for Hackimg and Paterson. I am Chairman of our Residents' Committee and am in very regular contact with our Property Manager, Allan MacLean. I find him hard-working, responsive and willing. He answers e-mails promptly, visits the site regularly ...
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Jul 05, 2021
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All lies. They are the worst ever. Never show up to cut the grass at our place. Call them to complain and they just lie saying "its been cut"...erm...no, no its not, not for months and months. Company are dodgey as, so id stay well clear of them. Parasites and a bunch of robbing so and so's. ...
Sep 05,2019
Sep 05,2019
8
people found
this helpful
this helpful
As everyone else has said, this company are nothing but * and ** masquerading as a legitimate company. Extorting money for services not provided, no upkeep of the shared communal spaces, "fees" created for non-existent works that are never carried out.
I'd move property rather than use ...
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Comment on agent fees
The fees were grossly inflated considering that no maintenance services were provided.
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Oct 21, 2021
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I am an investigative journalist and in contact with residents whose factor is H&P. I would like to meet and discuss the problems you had/are experiencing with H&P. I can be contacted at: [email protected] ...
Sep 04,2019
Sep 04,2019
6
people found
this helpful
this helpful
I totally agree with the other review. Hacking& Paterson are truly awful. The so called property manager for the development never answers emails, when you call they never know know anything. I asked them to look into a simple matter about the development about a ...
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Feb 06, 2020
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(1)
Hi Liz, I recently found the allagents.co.uk website and have just read your review. I may have been a contributing factor to HPMS having little time to reply to clients emails. Please read my review "No Ethics, No Integrity but plenty of Foul Play" ( https://www.allagents.co.uk/review/385466/) to fully understand where HPMS are eating up their time. ...
Aug 30,2019
Aug 30,2019
7
people found
this helpful
this helpful
Wish it could be 0 stars! Truly awful factors, constantly messing things up, sending letters with the wrong information/sending letters too late, insurance taken out with company who gives them best cut of the money, not insurance that is cheapest for us residents. My husband ...
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet up and discuss your experience with H&P and can I just say how lucky there is a lawyer in the house. I can be contacted at: [email protected] ...
Aug 08,2019
Aug 08,2019
4
people found
this helpful
this helpful
A tree surgeon has just cut a tree in 2 minutes costing £260.
The inept factors sent a letter asking for objections but the neighbours has no idea which tree.
It turns out it is not the largest tree but it was annoying 1 person so we are ...
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May 23,2019
May 23,2019
6
people found
this helpful
this helpful
H&P are total con artists and should be shut down, their customer service is shocking. Anybody buying a new house should walk away if H&P are the factors its the only way this appalling company will stop trading. They want to charge me £150 ...
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Comment on agent fees
Bad
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Feb 06, 2020
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I read you review with interest. Labeling HPMS Con Artists is being overly generous. Please read my review posted 5 Feb 2020 on allagents.co.uk titles, "No Ethics, No Integrity but Plenty of Foul Play" ( https://www.allagents.co.uk/review/385466/) . I currently have one complaint with the Parliamentary Ombudsman and another with the Information Commissioners Office (ICO) for the second time. As you will note, I have launched an appeal for funding to petition the courts for the release of a t ...
Apr 07,2019
Apr 07,2019
13
people found
this helpful
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
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Sep 05, 2020
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Hacking and Paterson have recently been trying to bribe our development to return to them as former clients. I would rather stick needles in my eyes than do this. A former review described them as gangsters. How they are getting away with their terrible service at such high costs I shall never know. Beware, you have been warned ...
Mar 22,2019
Mar 22,2019
3
people found
this helpful
this helpful
HPMS are indeed money grabbers. They do not do anything to your property unless you pay over priced companies THEY use who do sub standard work / repairs etc. Tried to recommend local trusted traders, they refused many times. We terminated HPMS and they charged for ...
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Comment on agent fees
Bad.
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Mar 27, 2019
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(1)
Thank you for taking the time to offer a review of the service delivered by our firm.
I am disappointed to learn that our performance has fallen below your level of expectation. We take these matters very seriously.
Unfortunately, without details of the relevant property concerned, I cannot locate any record of a customer experience fitting the comments in your review. If you are, or were, a customer of ours, I would like to investigate, and resolve your concerns and would ask that you e ...
Feb 11,2019
Feb 11,2019
7
people found
this helpful
this helpful
We deal with numerous factors at our own property and the flats we let. We sold three properties recently that were factored by Hacking and Paterson. We paid our final bills on the first two flats at Tollcross Road and were charged an extra £75 each ...
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Comment on agent fees
BAD
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Nov 30,2018
Nov 30,2018
11
people found
this helpful
this helpful
If I could give them zero stars, I would without hesitation. One of the worst companies I have ever had the unfortunate pleasure of dealing with. Con artists!
They were the chosen factors when I moved into my development some time ago and they are ...
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Comment on agent fees
Scandalous. Don’t know how they can justify their extortionate fees. Don’t know how they can live with themselves either. Theives!
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss your history with H&P. I can be contacted at: [email protected] ...
Sep 14,2018
Sep 14,2018
7
people found
this helpful
this helpful
These people are supposed to deliver a service for the payments we make but after living in the same estate for the last 4 years I have yet to see it. Just moved toa new house in the same estate and low and behold there are ...
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Comment on agent fees
Rediculous is an understatement
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet with you and hear your story. I can be contacted at: [email protected] ...
Aug 24,2018
Aug 24,2018
11
people found
this helpful
this helpful
Disgraceful. Bought property in January, received a quarterly bill in May for £850, followed by £700 âprivate repairâ bill in July for an external broken pipe which apparently not part of communal maintenance fees. Forced their own contractor on me by sending them round uninvited with their ...
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Oct 21, 2021
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet with you and hear your experiences with H&P. I can be contacted at: [email protected] ...
Jul 16,2018
Jul 16,2018
12
people found
this helpful
this helpful
Do not employ these incompetent clowns otherwise you will be ripped off and never get rid of them. They truly deserve to be called Factor which is a dirty word in Scottish property management. Indeed they know all the dirty tricks since 1922 and will readily ...
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Aug 07, 2018
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Agree. Final quarterly fees £354 instead of £250 which is bad enough. They also added on £70 to finalise our bill!. Over £400. Guess what our deposit of £250. Hardly saw any of it. ...
Jun 28,2018
Jun 28,2018
10
people found
this helpful
this helpful
this company are well known for the way they invent charges and rip you off, how can you apply a late payment charge twice in the same month £100 float kept from me when i sold through late payment charges and only received £84 back from my ...
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Comment on agent fees
shocking its theft at best
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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