“Steph is that very unique face of an absolute professional ......”
5 Star Review
Dec 14,2017
By:
'Liz'
Dec 14,2017
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: KT13
0
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Steph is that very unique face of an absolute professional and practical human being. She fully understands the frustration of the tenant with property issues and always aims to reach speedy, practical, cost effective solutions within the parameters of peoples lives. Those of us who ...
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n/a
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“We use Grants Lettings for property management and finding new ......”
5 Star Review
Dec 14,2017
By:
'Alastair'
Dec 14,2017
Services: They manage our building
Would you recommend?: Yes
Postcode: KT15
They manage our building
Postcode: KT15
0
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We use Grants Lettings for property management and finding new tenants when necessary. Stephanie is very efficient and does not have a problem, if we want to order something rather than using their own supplier. Emma is a good judge of the suitability of prospective ...
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Comment on agent fees
All in all the fee we pay for full management is reasonable.
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“Steph is great and very personable, she is very quick ......”
5 Star Review
Nov 08,2017
By:
'Ruth'
Nov 08,2017
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: Yes
Postcode: KT14
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: KT14
0
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Steph is great and very personable, she is very quick to respond and resolves any problems or queries very efficiently. Steph is very experienced and it is always a pleasure to deal with her....
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“Stef is responsive and helpful. She goes the extra mile ......”
5 Star Review
Sep 13,2017
By:
'Julia'
Sep 13,2017
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: KT15
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: KT15
0
people found
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Stef is responsive and helpful. She goes the extra mile so I am left feeing pleasantly surprised or impressed. She's been the best I've worked with in 7 years of letting out property....
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Comment on agent fees
I'm paying more than with my previous agent, but its a case of "you get what you pay for'!
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“Stef has been so supportive and efficient! Communicates very well ......”
5 Star Review
Sep 12,2017
By:
'Kelly'
Sep 12,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT15
Lettings (as a Tenant)
Postcode: KT15
0
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Stef has been so supportive and efficient! Communicates very well and responds quickly when an urgent matter arises.
Stef is very pleasant and a great asset to your team!...
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“I would just like to say that I'm so grateful ......”
5 Star Review
Sep 07,2017
By:
'Sophie'
Sep 07,2017
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: KT14
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: KT14
0
people found
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I would just like to say that I'm so grateful to Emma to find me & my son a new home. I believe Emma was the most enthusiastic & helpful out of all agents that were helping me find a new home with our dog. I spoke ...
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“It is great to have someone so responsive to emails ......”
5 Star Review
Aug 01,2017
By:
'Brian'
Aug 01,2017
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: KT13
0
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It is great to have someone so responsive to emails and phone calls. Stef keeps me updated with current status and makes sure that everything is done PDQ.....highly recommended nothing is tomorrow everything is done today....
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Comment on agent fees
Ok good
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“Steph has been great at responding to queries promptly, as ......”
5 Star Review
Jul 24,2017
By:
'Katy'
Jul 24,2017
Services: Lettings (as a Tenant)
Rent PCM: £1095
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Rent PCM: £1095
Postcode: KT13
0
people found
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Steph has been great at responding to queries promptly, as well as providing help and support whenever required. I feel reassured that if I ever have a concern, Steph will be quick to sort it for me....
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“I have been renting through Grants in this 1 particular property ......”
5 Star Review
Jul 19,2017
By:
'Shaun'
Jul 19,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT14
Lettings (as a Tenant)
Postcode: KT14
0
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I have been renting through Grants in this 1 particular property for almost 4 years. Every encounter or issue we have had Steph has been fantastic to deal with. Everything we have requested we have got, Steph has always got back to me by phone or email ...
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“Stefanie is very experienced, efficient and always very helpful. She ......”
5 Star Review
Jun 29,2017
By:
'George'
Jun 29,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT14
Lettings (as a Landlord)
Postcode: KT14
0
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Stefanie is very experienced, efficient and always very helpful. She comes accross very professionally and sorts out any problems quickly....
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“Stephanie has a wealth of experience and is very reliable ......”
4 Star Review
Jun 29,2017
By:
'Victoria'
Jun 29,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Landlord)
Postcode: KT13
0
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Stephanie has a wealth of experience and is very reliable and capable. She acts quickly and I feel I can trust her, which is very important as she manages two properties for us. She's really easy to deal with and we get on well....
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0
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“We are first time home buyers in the UK and ......”
5 Star Review
Jun 26,2017
By:
'Holly'
Jun 26,2017
Services: Sales (as a Buyer)
Sold price: £570
Would you recommend?: Yes
Postcode: KT13
Sales (as a Buyer)
Sold price: £570
Postcode: KT13
0
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We are first time home buyers in the UK and James has been an excellent guide through the entire process. He answered all our questions patiently and comprehensively, accommodated our many viewing requests and proved to be a good sounding board on more complex issues. ...
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Comment on agent fees
N/A
0
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“From valuation through to completion dealing with Neal and James ......”
5 Star Review
Jun 08,2017
By:
'Diane'
Jun 08,2017
Services: Sales (as a Vendor)
Sold price: £460000
Would you recommend?: Yes
Postcode: KT13
Sales (as a Vendor)
Sold price: £460000
Postcode: KT13
0
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From valuation through to completion dealing with Neal and James has gone smoothly. In a difficult market, their professional, upbeat and confident style has worked. I was advised of all viewings in advance, they were always accompanied, important as the house was empty. Grants works ...
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Comment on agent fees
Very fair
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“As buyers, we found James really helpful. He was always ......”
5 Star Review
May 26,2017
By:
'Amy'
May 26,2017
Services: Sales (as a Buyer)
Sold price: £460000
Would you recommend?: Yes
Postcode: KT13
Sales (as a Buyer)
Sold price: £460000
Postcode: KT13
0
people found
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As buyers, we found James really helpful. He was always available when we needed him, and was brilliant at keeping us in the loop as to what was going on at all stages. He was very honest and we never felt like we were being ...
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N/A
0
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“We have recently exchanged on the sale of our property ......”
5 Star Review
May 09,2017
By:
'Jo'
May 09,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: KT13
Sales (as a Vendor)
Postcode: KT13
0
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We have recently exchanged on the sale of our property through Grants. Neal and James have been absolutely excellent throughout the process. When we instructed Grants we had already been on with 2 agents previously and had a significant number of viewings, within weeks of being ...
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“We have just exchanged on a property we purchased through ......”
5 Star Review
May 04,2017
By:
'Jackie'
May 04,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: KT13
Sales (as a Buyer)
Postcode: KT13
0
people found
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We have just exchanged on a property we purchased through Grants. James was exceptional throughout the process from the first viewing all the way through to exchange. He was quick to respond, courteous and always went above and beyond to help us through the process ...
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Comment on agent fees
NA - I am a buyer
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“Very happy with the way Stephanie handles any issues we ......”
5 Star Review
May 02,2017
By:
'jack'
May 02,2017
Services: Lettings (as a Tenant)
Rent PCM: £2350
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Rent PCM: £2350
Postcode: KT13
0
people found
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Very happy with the way Stephanie handles any issues we have with the rental property. Keeps us in the loop at all times and is very prompt in responding....
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Comment on agent fees
good
0
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“Jane has always been extremely professional when I have had ......”
5 Star Review
Apr 25,2017
By:
'Matt'
Apr 25,2017
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: KT15
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: KT15
0
people found
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Jane has always been extremely professional when I have had dealings with her, a valuable member of staff for the branch, look forward to working with her in future...
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Comment on agent fees
Agent fees are very reasonable incomprison to the rest of the market
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“Stephanie is very professional. She is always available to help, ......”
5 Star Review
Apr 21,2017
By:
'Andreas'
Apr 21,2017
Services: Property Management
Would you recommend?: Yes
Postcode: KT13
Property Management
Postcode: KT13
0
people found
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Stephanie is very professional. She is always available to help, respond very quick to all queries and is very flexible....
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“Very helpful, quick to respond to queries and quick to ......”
5 Star Review
Apr 16,2017
By:
'L'
Apr 16,2017
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: KT13
0
people found
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Very helpful, quick to respond to queries and quick to sort out any issues. Always understanding to both the landlord and tenant....
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Comment on agent fees
I've never really understood why admin fees are so high to simply renew tenancy. I personally think the fees of £90 for paperwork is too high.
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“Stephanie has always been helpful, very informative and always tries ......”
5 Star Review
Apr 11,2017
By:
'Robyn'
Apr 11,2017
Services: Lettings (as a Tenant)
Rent PCM: £945
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Rent PCM: £945
Postcode: KT13
0
people found
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Stephanie has always been helpful, very informative and always tries to do her best for the tennant.
Very flexable with property checks and always happy to discuss anything we may need....
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“On occasions when I need to contact Stephanie and others ......”
5 Star Review
Apr 09,2017
By:
'Jennifer'
Apr 09,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Landlord)
Postcode: KT13
0
people found
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On occasions when I need to contact Stephanie and others in Grants, I am happy with their responsiveness to issues and advice....
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“Excellent property management service. Stephanie is prompt and professional with ......”
5 Star Review
Apr 06,2017
By:
'Happy'
Apr 06,2017
Services: Property Management
Would you recommend?: Yes
Postcode: KT13
Property Management
Postcode: KT13
0
people found
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Excellent property management service. Stephanie is prompt and professional with communications regarding checks required and property maintenance needs. Her communications are timely and accurate. I recommend Grants....
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“Stephanie is very professional and easy to deal with. Issues ......”
5 Star Review
Apr 03,2017
By:
'Gilly'
Apr 03,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Postcode: KT13
0
people found
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Stephanie is very professional and easy to deal with. Issues are always sorted out quickly and efficiently. No issues at all recommending her....
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“Stephanie is a very professional lady and is very easy ......”
5 Star Review
Apr 03,2017
By:
'Sandy'
Apr 03,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Landlord)
Postcode: KT13
0
people found
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Stephanie is a very professional lady and is very easy to get along with. She is friendly and very competent at her job. She will put herself out to help you in anyway that is required and has contacts from electricians, gardeners, plumbers up to ...
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Comment on agent fees
Good
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“Sophie was great to deal with throughout the process & always ......”
5 Star Review
Mar 16,2017
By:
'Chris'
Mar 16,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: KT15
Lettings (as a Landlord)
Postcode: KT15
1
people found
this helpful
Sophie was great to deal with throughout the process & always happy to help and advise. She was also quick to respond to any queries I had. Thoroughly recommended....
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1
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“I cannot compliment Stephanie enough! She has been so helpful ......”
5 Star Review
Mar 14,2017
By:
'K'
Mar 14,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT
Lettings (as a Tenant)
Postcode: KT
0
people found
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I cannot compliment Stephanie enough! She has been so helpful and efficient on every occasion. Email or telephone call she has responded so quickly and got everything sorted in such a professional and helpful way. Nothing is too much trouble for her. I would highly ...
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“Stephanie is brilliant, she always informed me on the update ......”
5 Star Review
Feb 23,2017
By:
'St'
Feb 23,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Postcode: KT13
0
people found
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Stephanie is brilliant, she always informed me on the update regarding few issues we've had at our rented property, even though she didn't have straight answer, she would get in touch promptly inform me she is on the ball.
She resolved our issues very quickly ...
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Comment on agent fees
Good
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“In the short time that we have been with Grant's, ......”
4 Star Review
Feb 22,2017
By:
'Mat'
Feb 22,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT13
Lettings (as a Tenant)
Postcode: KT13
0
people found
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In the short time that we have been with Grant's, Stephanie has been great to deal with. She responds to any issues promptly and see them through to the end in a timely fashion....
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Comment on agent fees
As we have relocated from Australia we find agents fees in general very high and should really be incorporated as part of the monthly management fee to the landlord. However, we find Grant's fees to be inline with other agents.
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“Stephanie is always very hands on!Highly professional, understanding and ......”
5 Star Review
Feb 18,2017
By:
'Kristina'
Feb 18,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT12
Lettings (as a Tenant)
Postcode: KT12
0
people found
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Stephanie is always very hands on!
Highly professional, understanding and caring. Always easy to get hold of and great communication....
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