Gatekeeper Property Services Ltd
Witney, OX28
4.6/5, 445 reviews
87% recommended
97% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
92% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 445
18th Nov 2024
reviewed by 'Frazer Cooper'
“I have been using Gatekeeper to manage my property since 2015. This, like every other re- let, has been smooth and ......”
28th Sep 2024
reviewed by 'Adrian Missen'
“Dan / Sam and the team handled the sale in a very friendly & professional manner. Phil dealt with the completion very ......”
6th Sep 2024
reviewed by 'jamie'
“A Great service from the team at gatekeeper , Especially Dan and Phil who have looked after my properties for a ......”
1st Sep 2024
reviewed by 'Matteo'
“Very impressed by the proactive attitude of all the team members who dealt with my tenancy application. I found the ......”
12th Aug 2024
reviewed by 'Robert Rusu'
“Extremely satisfying , Answered all my questions very professionally , looking forward seeing you again to sign the contract....”
8th Aug 2024
reviewed by 'Moses'
“It was a nice reception. I like how your representative conducted the tour around the house...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Gatekeeper Property Services Ltd
3-4 Kingfishers Court Northfield Farm Lane
Witney
Oxfordshire
OX28 1UE
01993 608667

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £118,000 £650,000
Lettings 96% 92% £575 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
145 15 162 33 35 1 23 0 20 11
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Aylesbury, HP19
Banbury, OX16
Swindon, SN1
Witney, OX28

“Seems more than dubious to me. Since I am a ......”

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May 21,2016
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By: 'Stay'
May 21,2016
5 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK ...
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Comment on agent fees
Okay - not quite impressivly low
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“I tried to buy a house through Gatekeeper toward the ......”

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Jan 14,2016
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By: 'Miriam'
Jan 14,2016
3 people found
this helpful
I tried to buy a house through Gatekeeper toward the end of 2014. It fell through, and there was a lack of communication and honesty from one of the directors. Effectively, having had my offer accepted, I was then told that I had lost the house. ...
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What agent could do to change your mind?
Unable to comment, as would not use again after my one bad experience.
Attached Filesnbsp;
Comment on agent fees
Unable to comment, as would not use again after my one bad experience.
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Was this helpful? Yes
By: Gatekeeper
Jan 15, 2016
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We always pride ourselves at offering more as standard, so when we receive a review such as this one it is always disappointing, however in this case we do not feel that we have offered poor service. We have an obligation to present all offers to a vendor. If a vendor decides that they would like to accept an offer from a different buyer, they are free to make this choice. An offer is not simply a question of price - some vendors will take a lower offer for a chain-free or cash sale, etc. ...

“During my time trying to rent a property from gate ......”

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Dec 07,2015
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By: 'Shanepeters'
Dec 07,2015
3 people found
this helpful
During my time trying to rent a property from gate keeper they could have not been anymor eun helpful if they tried constant problems with getting out information and personally details correct and was always rushing us to sign a contract which was incorrect and ...
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Comment on agent fees
the fees was ‚£350 for admin and additional ‚£150 for guarantor fee of which while scouting around are the highest fee was have be quoted and the service we received did not justifie the steepness of there fees as we have had better service for alot cheaper fee elsewhere
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By: Gatekeeper
Dec 07, 2015
View all comments (1)
As always, there are two sides to every story. We cannot go into detail regarding the reasons why an application was not progressed online, as inevitably this would mean sharing specific, confidential information. We are confident that we have done all that is reasonably expected of an agent here. It is our obligation to the landlord to ensure that tenants are a good match for properties and that we carry out due diligence throughout the application process to protect our clients. We are not ...

“There are too many issues to write them all here. ......”

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Sep 29,2015
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Lucy
By: 'Ms'
Sep 29,2015
2 people found
this helpful
There are too many issues to write them all here. Firstly if you fall for the six month up front scam, do not accept it. I found out that they keep hold of the money and it is meted out to the landlord when they ...
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What agent could do to change your mind?
Tell the truth and act like professionals and not a bunch of greedy hicks.
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“Oh dear, where to start! My advice would be to ......”

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Jul 31,2015
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By: 'Stressed'
Jul 31,2015
4 people found
this helpful
Oh dear, where to start! My advice would be to avoid this agent at all costs. On the face of it their fees look very reasonable but you will pay over the odds in the long term. Add to this the unpleasant manner of one ...
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By: Ziggy
Feb 19, 2016
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Good to read reviews, will not be using this company ever ...

“I have never dealt with a such a rip-off in ......”

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Mar 04,2015
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By: 'Stefan'
Mar 04,2015
3 people found
this helpful
I have never dealt with a such a rip-off in my life. My advice: never-ever engage in any kind of business with that company!!!...
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“Gatekeeper are full of totally inadequate staff that operate like ......”

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Feb 18,2015
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By: 'Avoid'
Feb 18,2015
8 people found
this helpful
Gatekeeper are full of totally inadequate staff that operate like their job is to make you as dissatisfied as possible. Could never get a decent answer from any queries (always being made to an 0845 number so you are charged to chase up every time). Had 3 ...
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What agent could do to change your mind?
Not been full of total fuckwits!
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“This agency was quick to contact you with a problem ......”

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Jan 28,2015
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By: 'Letdowncustomer'
Jan 28,2015
5 people found
this helpful
This agency was quick to contact you with a problem but when you needed aid or some assistants was very slow at helping. I was let down by the staff not helping resolve issues and was told was going to be put a bad debt ...
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“We were happy to move in to a lovely house ......”

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Jan 13,2015
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By: '416523'
Jan 13,2015
6 people found
this helpful
We were happy to move in to a lovely house in Oxfordshire, but for the next year we were unfortunately in the hands of the most inept, unprofessional companies I have ever dealt with. Every issue we raised regarding the property (there were a lot) ...
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“gatekeeper really disappointed me at the end of my tenancy. ......”

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Aug 22,2014
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By: 'L'
Aug 22,2014
3 people found
this helpful
gatekeeper really disappointed me at the end of my tenancy. you are suppose to receive your deposit back about 10 days after the report, I received mine a month after because gatekeeper were trying to charge me ridiculous fees-e.g. water marks on the sink. I ...
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Comment on agent fees
I was not happy with the first check out report and the fees i was going to be charged, however thanks to my landlady's support I was not charged unreasonable fees in the end.
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Was this helpful? Yes
By: Gatekeeper
Aug 22, 2014
View all comments (1)
We are terribly sorry to read this report as we genuinely do try to offer our customers (whether landlords or tenants) an excellent level of service. We have a very transparent feedback system on our own website, www.gatekeeper.co.uk/feedback, where we display all customer survey responses, 'warts and all'. Although it is hard for us to read negative reviews, we always take comments on board, discuss them internally to assess what we could have done differently and aim to use the experience to i ...

“Customer service not good, contact Mr Kendall and he advises ......”

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Aug 18,2014
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Phil
By: 'sam'
Aug 18,2014
3 people found
this helpful
Customer service not good, contact Mr Kendall and he advises that Ms Mitchell will contact you, however this the query does not get resolved either way. Apparently all landlords are sent an email each month asking to rate them (the quality of their service), even ...
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By: Gatekeeper
Aug 18, 2014
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We do not believe this to be a real review as none of this information is true. We only publish results of reviews which have been completed - plus, we respond to every review personally. We publish all completed reviews, warts and all, which you'll find at www.gatekeeper.co.uk/feedback. We are reporting this damaging review as abuse as we believe it to be from a disgruntled competitor. We pride ourselves on having excellent relationships which our landlords and strongly believe that if anyone h ...

“Terrible - neglected to pass on vital details to the ......”

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Jul 29,2014
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By: 'gatekeepersareuseless'
Jul 29,2014
4 people found
this helpful
Terrible - neglected to pass on vital details to the new tenants resulting in me having to foot the bill. Very rude and were not interested in helping resolve the issue....
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By: Gatekeeper
Jul 30, 2014
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We do not believe this review to be genuine as we do not have a property in Banbury which fits this description and we have no problems of this nature. We would be exceptionally surprised to see any of our landlords this disgruntled as 97% of our customers rate us either 'fantastic' or 'recommended'. We have reported the feedback and are expecting it to be removed shortly. ...

“Potential tenants beware. Read your contract thoroughly, and consider how ......”

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Jul 08,2014
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Mat
By: 'Anon'
Jul 08,2014
5 people found
this helpful
Potential tenants beware. Read your contract thoroughly, and consider how their terms will affect you in the long term. The staff are incredibly friendly and will say all you want to hear. Renewal time is interesting with Gatekeeper. Fees are extortionate at every renewal, and ...
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“We viewed a property in Bicester and fell in love ......”

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Jul 08,2014
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Ben
By: 'Anonymous'
Jul 08,2014
5 people found
this helpful
We viewed a property in Bicester and fell in love with it. I am 6 months pregnant and we are looking for a practical property for ourselves and our baby. This place was ideal. After confirming everything with Ben and him contacting the owner, we got ...
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What agent could do to change your mind?
Tell us the truth and help finding us a new property. That is customer service!!!!!
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“rubbish! useless do not use!flat was mouldy, things broken, ......”

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May 25,2014
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By: 'jade'
May 25,2014
6 people found
this helpful
rubbish! useless do not use! flat was mouldy, things broken, not working etc. things promised and not received stay away at all costs...
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What agent could do to change your mind?
nothing
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By: Gatekeeper
Aug 27, 2014
View all comments (5)
The whole team here in the Gatekeeper office are very upset to read this; we absolutely do not feel that we act in any way close to illegal, in fact we have chosen to sign up to both The Property Ombudsman and the National Federation of Property Professionals, meaning we must abide by their codes of conduct. In many cases we go above and beyond these codes to offer the best service possible. As in all businesses, and particularly when dealing with multiple parties, there will always be occasi ...

“Instructed them on the Tuesday and they had secured a ......”

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Aug 30,2013
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By: 'Jim'
Aug 30,2013
1 people found
this helpful
Instructed them on the Tuesday and they had secured a tenant by the Thursday! Also thanks for managing the renovations and having it all completed in record time. I haven't had to worry about a thing. Well done....
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“Oh where do I start?! This company finds as many ......”

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Aug 29,2013
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By: 'Disgusted!'
Aug 29,2013
8 people found
this helpful
Oh where do I start?! This company finds as many ways as it can to get money out of you from using an 0871 phone number and refusing to give any other number, (I asked for one and was told they don't have one and that ...
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By: Disgusted!
Jun 08, 2014
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I finally moved out because I couldn't stand the agency any longer (even though I didn't want to move, I liked the flat and moving set me back healthwise - well done Gatekeeper!) and they tried to withhold part of my deposit for 'cleaning' and 'damage'. I sent a video to the DPS which clearly showed there was no damage and no cleaning to be done. In fact, the flat was cleaner when I moved out than it was when I moved in. The DPS found in my favour and Gatekeeper's greedy, money grabbing tacti ...

“Terri was amazing. She is so helpful and informative. Made ......”

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Aug 10,2013
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Terri
By: 'Watson'
Aug 10,2013
3 people found
this helpful
Terri was amazing. She is so helpful and informative. Made everything happen for us! I would definitely recommend using Gatekeepers again....
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“I would like to thank Ellen and Michael for all ......”

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Aug 03,2013
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ellen
By: 'Happy'
Aug 03,2013
3 people found
this helpful
I would like to thank Ellen and Michael for all the hard work they have done managing my property. They have dealt with situations as quickly and smoothly .They have both done a fantastic job. I would recommend Gatekeeper to my friends and family....
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“To anyone who is looking to take a tenancy agreement ......”

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Jul 14,2013
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By: 'Near'
Jul 14,2013
10 people found
this helpful
To anyone who is looking to take a tenancy agreement up with gatekeeper, please read all the negative reviews below as each one of them is telling the ultimate truth about this estate agency firm. We viewed a flat with David one evening last week, ...
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What agent could do to change your mind?
Fraudulent agency!
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“David was brilliant, he was very Informative about the property ......”

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Jul 08,2013
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David
By: 'Carlton'
Jul 08,2013
3 people found
this helpful
David was brilliant, he was very Informative about the property as well as the area and seemed very interested in helping us find a property. He was very professional and a great asset to your team. :)...
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“Ellen was brilliant. Very friendly and easy to talk to. ......”

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Jul 03,2013
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ellen
By: 'Bally'
Jul 03,2013
4 people found
this helpful
Ellen was brilliant. Very friendly and easy to talk to. She is without a doubt an absolute credit to Gatekeeper and made me feel at ease about everything throughout my Tenancy. She was always helpful and would get back to me if I had any ...
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“This agency should rename itself Moneykeeper instead of Gatekeeper. They ......”

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Jun 13,2013
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By: 'Sharon'
Jun 13,2013
5 people found
this helpful
This agency should rename itself Moneykeeper instead of Gatekeeper. They will endeavour to take as much money from you as they possibly can in every possible way;. be it through extortionate charges, so called fees, or threats. They are unscrupulous and will exploit and bully. ...
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By: Disgusted!
Jun 12, 2014
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Gatekeeper have just asked me for my feedback - so I gave it to them. This is what I told them: "You have got to be joking! You want my feedback?! 'Terrible' doesn't even start to cover it. You are untrustworthy and money grabbing. It is my pleasure to post on Facebook, AllAgents, Twitter etc. that you tried to withhold some of my deposit for so called 'cleaning' and 'damages' and that the DPS found in my favour and gave me back every penny of the money you tried to steal from me! Not only t ...

“Really happy to write this review for Gatekeeper,because they ......”

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Apr 09,2013
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By: 'Rev'
Apr 09,2013
4 people found
this helpful
Really happy to write this review for Gatekeeper,because they were excellent in helping me move.It was emergency move, with very short notice,but Andrea went out of her way to find property for me to see. If you want to be in good ...
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“We fully echo the other 1 star reviews that appear on ......”

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Mar 22,2013
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By: 'Unhappy'
Mar 22,2013
8 people found
this helpful
We fully echo the other 1 star reviews that appear on this site. As long term renters, these are by far the worst letting agents we have ever had the displeasure of dealing with. We were initially told the property we were interested in was a ...
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What agent could do to change your mind?
For the agents to recognise when they have failed to deliver a good service, to actively try assist their customers and to apologise if the situation warrants it. I fear however these agents exist purely to make as much money as possible.
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“warning do not use they do not give you your ......”

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Mar 12,2013
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Michael
By: 'unhappy'
Mar 12,2013
5 people found
this helpful
warning do not use they do not give you your money back when you leave they find a way not to give it back they do not repair things when you report it they do not even clean places before you move in they charge ...
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By: Disgusted!
Jun 12, 2014
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I had the same problem with them. The flat was cleaner when I left than it was when I moved in and then they had the cheek to try to steal part of my deposit for 'cleaning' and 'damage'. I challenged it and the DPS found in my favour and gave me every single penny back. The so-called inventory also didn't match the flat and it's contents so that had to be amended. The problem is, you have to sign the inventory before you're allowed to have the keys to the property but you don't know that unt ...

“Gatekeeper are the worst agents ive ever had to do, ......”

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Feb 15,2013
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By: 'good'
Feb 15,2013
5 people found
this helpful
Gatekeeper are the worst agents ive ever had to do, we lost our full.deposit.even though its meant to be with the the deposit scheme. We had proof to dispute gatekeepee yet we were bullied into letting all the deposit go. My advice to ...
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What agent could do to change your mind?
Not use old photos for inventary and stop the heavy handed abuse.
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“Since Gatekeeper took over my property I have been really ......”

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Feb 08,2013
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Michael
By: 'Mr'
Feb 08,2013
4 people found
this helpful
Since Gatekeeper took over my property I have been really impressed with the service and dedication from Michael and the property care team. Everything from moving our new tenants in, to sorting out any last minute details has gone so smoothly and I have been ...
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“David has been very professional. I met him at a ......”

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Feb 08,2013
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By: 'Sam'
Feb 08,2013
5 people found
this helpful
David has been very professional. I met him at a property to rent. He is a good salesman because he not only persuaded me to view the property that I am currently living in but also managed to reduce the rent for me so that ...
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“We have just moved in to our new home and ......”

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Feb 07,2013
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Phil
By: 'Mike'
Feb 07,2013
4 people found
this helpful
We have just moved in to our new home and Gatekeeper are our agents. They are absolutely fantastic! We had a lot of questions in the beginning as we have never rented before, and Phil explained everything so clearly and worked really hard to make ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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