Gatekeeper Property Services Ltd
Witney, OX28
4.6/5, 445 reviews
87% recommended
97% sales valuation accuracy
98% sales fee satisfaction
96% lettings valuation accuracy
92% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 445
18th Nov 2024
reviewed by 'Frazer Cooper'
“I have been using Gatekeeper to manage my property since 2015. This, like every other re- let, has been smooth and ......”
28th Sep 2024
reviewed by 'Adrian Missen'
“Dan / Sam and the team handled the sale in a very friendly & professional manner. Phil dealt with the completion very ......”
6th Sep 2024
reviewed by 'jamie'
“A Great service from the team at gatekeeper , Especially Dan and Phil who have looked after my properties for a ......”
1st Sep 2024
reviewed by 'Matteo'
“Very impressed by the proactive attitude of all the team members who dealt with my tenancy application. I found the ......”
12th Aug 2024
reviewed by 'Robert Rusu'
“Extremely satisfying , Answered all my questions very professionally , looking forward seeing you again to sign the contract....”
8th Aug 2024
reviewed by 'Moses'
“It was a nice reception. I like how your representative conducted the tour around the house...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Gatekeeper Property Services Ltd
3-4 Kingfishers Court Northfield Farm Lane
Witney
Oxfordshire
OX28 1UE
01993 608667

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £118,000 £650,000
Lettings 96% 92% £575 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
145 15 162 33 35 1 23 0 20 11
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Aylesbury, HP19
Banbury, OX16
Swindon, SN1
Witney, OX28

“Renting my flat for the for the first time has ......”

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Nov 12,2017
Minithumbup
By: 'Diane'
Nov 12,2017
0 people found
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Renting my flat for the for the first time has been easy with help from everyone.all my questions have been answered however simple without me feeling stupid thank you...
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“A breath of fresh air compared to other agents I ......”

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Nov 06,2017
Minithumbup
By: 'Happy'
Nov 06,2017
0 people found
this helpful
A breath of fresh air compared to other agents I have used in the past. I feel they genuinely want to offer great service, they give clear timely communication that keeps me in the loop without feeling I am having to make all the decisions ...
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Comment on agent fees
Competitive
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“Yet Again Great service from the GateKeeper team.Any issue ......”

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Nov 02,2017
Minithumbup
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Lucy
By: 'Banbury5'
Nov 02,2017
0 people found
this helpful
Yet Again Great service from the GateKeeper team.Any issue or problem they have always sorted quickly and with the minimum of trouble. Would recommend them to anyone look for a Letting agency with a difference (Great Service Great staff )...
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Comment on agent fees
Fees are low compared to the rest of the market
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“Buying has been quick and easy which is much different ......”

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Oct 27,2017
Minithumbup
By: 'Sian'
Oct 27,2017
0 people found
this helpful
Buying has been quick and easy which is much different from my last move. I have been kept up to date all the way through and had help when I needed it. Thanks to everyone involved....
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“Everything I wanted when selling my house. Lots of interest ......”

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Oct 26,2017
Minithumbup
By: 'louise'
Oct 26,2017
0 people found
this helpful
Everything I wanted when selling my house. Lots of interest and a quick sale followed by regular updates until everything was done. Thanks...
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“Really helpful. I am new to the area and I ......”

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Oct 23,2017
Minithumbup
By: 'Graham'
Oct 23,2017
0 people found
this helpful
Really helpful. I am new to the area and I received good advice and a good choice of places to look at....
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“We sold through Gatekeeper just wanted to say a big ......”

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Oct 23,2017
Minithumbup
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Ben
By: 'ian'
Oct 23,2017
0 people found
this helpful
We sold through Gatekeeper just wanted to say a big thank you for all the support and advise. Great job....
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Comment on agent fees
Very reasonable fees
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“Thanks Ben for all the help at making everything as ......”

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Oct 23,2017
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Ben
By: 'Charlie'
Oct 23,2017
0 people found
this helpful
Thanks Ben for all the help at making everything as stress-free as possible. The whole team was proactive and always helpful....
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Comment on agent fees
Fees were very reasonable and good value for the service provided
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“From showing us around to giving us information she was ......”

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Oct 20,2017
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Naomi
By: 'Stephanie'
Oct 20,2017
0 people found
this helpful
From showing us around to giving us information she was lovely for first time renting she explained everything to us and made it all easy to understand. Even when sending emails to arrange a viewing. I can't fault her or the company as they have ...
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“Excellent service, with fantastic communication throughout the whole process. Both ......”

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Oct 19,2017
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Naomi
By: 'Joanna'
Oct 19,2017
0 people found
this helpful
Excellent service, with fantastic communication throughout the whole process. Both Naomi & Phil made it a stress free experience! Highly recommend to anyone....
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Comment on agent fees
Good value for money
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“We've been landlords for several years with Gatekeeper and are ......”

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Oct 17,2017
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Lucy
By: 'R'
Oct 17,2017
0 people found
this helpful
We've been landlords for several years with Gatekeeper and are very satisfied. It's impossible to have a 9 year relationship and not have some issues. Any we've had have been resolved quickly and to our total satisfaction. I found some of the tenant's reviews strange as ...
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Comment on agent fees
good ie below average
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“My house has just been sold after only a couple ......”

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Oct 08,2017
Minithumbup
By: 'James'
Oct 08,2017
0 people found
this helpful
My house has just been sold after only a couple of weeks. My offer on a new place has been accepted too. I know the team at Gatekeeper worked hard to get a buyer and the price I needed to make my move happen. Thanks ...
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“Fantastic service throughout the process and would highly recommend to ......”

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Oct 06,2017
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Ben
By: 'Philip'
Oct 06,2017
0 people found
this helpful
Fantastic service throughout the process and would highly recommend to any of our friends or family if they are renting in the area....
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“As an investor buying my first property it was great ......”

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Oct 05,2017
Minithumbup
By: 'Natbedd'
Oct 05,2017
1 people found
this helpful
As an investor buying my first property it was great to have someone to walk me through the whole process and answer my (many) questions. Ben and the team did exactly that. From helping me understand the finances to steering me to buy the right ...
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Comment on agent fees
Good
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“When renting my home Gatekeeper gave great advice from start ......”

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Oct 02,2017
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Mat
By: 'mickfisher60'
Oct 02,2017
1 people found
this helpful
When renting my home Gatekeeper gave great advice from start to finish, Cant speak highly enough of the support they gave me. Would definitely recommend to anyone....
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“Gatekeeper found me some great tenants really quickly at a ......”

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Oct 01,2017
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Mat
By: 'Greenwoodj1'
Oct 01,2017
1 people found
this helpful
Gatekeeper found me some great tenants really quickly at a good rental price! My tenants seem happy too which is a bonus!...
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“AVOID GATEKEEPER LIKE THE PLAGUE. They are the WORSE letting ......”

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Sep 27,2017
Minithumbdown
By: 'AVOID'
Sep 27,2017
6 people found
this helpful
AVOID GATEKEEPER LIKE THE PLAGUE. They are the WORSE letting agency and all the negative reviews posted over the years are telling the truth. Clearly nothing has changed. There should be zero stars. Most of the 'positive' reviews on here lack details and are fake, ...
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Comment on agent fees
Extortionate. Charging for everything they can possibly think of.
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By: Lucy Forde
Oct 05, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you are unhappy with the service you have received from us. Our customer service is really important to me and I would like to review what has taken place to see if I can help. Please feel free to contact me on [email protected]. ...

“Marie Buckley is proving to be very efficient in her ......”

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Sep 27,2017
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MARIE
By: 'GEORGE'
Sep 27,2017
0 people found
this helpful
Marie Buckley is proving to be very efficient in her communication skills and shows a level of empathy with the Landlord that I rarely experience from a Property Manager. A joy to work with, which is a welcome change !...
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“'Having been a Landlord for many years I have seen ......”

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Sep 26,2017
Minithumbup
By: 'Linasy7'
Sep 26,2017
0 people found
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'Having been a Landlord for many years I have seen and heard most things before. Gatekeeper has lived up to their billing and I am very happy. My search for a good agent has hopefully finished. Well done to the whole team'....
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“I recently sold my property with Gatekeeper and cannot recommend ......”

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Sep 26,2017
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Mat
By: 'Anne'
Sep 26,2017
0 people found
this helpful
I recently sold my property with Gatekeeper and cannot recommend them highly enough. From the onset the team kept me up to date with all developments, organised viewings to suit my work commitments and gave me honest and accurate feedback from the vendors. All of ...
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Comment on agent fees
Excellent
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“As a Landlord I have used Gatekeeper for a number ......”

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Sep 26,2017
Minithumbup
By: 'fizzypan'
Sep 26,2017
0 people found
this helpful
As a Landlord I have used Gatekeeper for a number of years. I have always been extremely impressed with their service. They deal with any issues promptly and accurately, offering first rate communication. They are also proactive in making me aware of tenancy end dates ...
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Comment on agent fees
I believe the fees charged for the service we receive are more than fair
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“Phil is the ideal person to promote a property for ......”

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Sep 10,2017
Minithumbup
By: 'Charles'
Sep 10,2017
0 people found
this helpful
Phil is the ideal person to promote a property for rent or for sale. I had tenants moving in within a week of Phil taking it on. And all hassle free. He is totally non- pushy which I like too. His articulate positive marketing did ...
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Comment on agent fees
Good
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“These are the worst agents ever. As an investor I ......”

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Jul 07,2017
Minithumbdown
By: 'Hones'
Jul 07,2017
3 people found
this helpful
These are the worst agents ever. As an investor I have dealt with many agents over the years. First of all they do not take their under offer or even sold properties off Rightmove. So you ring them up and all properties have been sold ...
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Comment on agent fees
NA
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By: Phil Kendall
Jul 10, 2017
View all comments (1)
Thank you for taking the time to leave feedback for us. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to me and I am keen to look into this but will need to take a few details from you, please get in touch via [email protected] and can I can review what has taken place. Many thanks. ...

“Woefull just woefull. They say you have a property and ......”

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Jun 08,2017
Minithumbdown
By: 'Sukpahl'
Jun 08,2017
3 people found
this helpful
Woefull just woefull. They say you have a property and take your money then they move the goal posts and want something else in an attempt to keep hold of your money . Steer clear at all costs ....
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“Sadly I had to give 1 star...Terrible customer service. Alex ......”

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May 02,2017
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Alex
By: 'Claire'
May 02,2017
3 people found
this helpful
Sadly I had to give 1 star...Terrible customer service. Alex Abbot is never available for a phone call (which the tenant is charged for.) He says messages are never received and emails are also never received decpite him dealing with emails before phone calls. The ...
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Comment on agent fees
Fees are ridiculous...but just see other reviews and the news...
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By: Lucy Forde
May 25, 2017
View all comments (1)
Hello Claire, thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues either on my email [email protected] or call 0871 2000 155. ...

“Can I even give 0 stars?This is the company you ......”

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Nov 21,2016
Minithumbdown
By: 'Adam'
Nov 21,2016
4 people found
this helpful
Can I even give 0 stars? This is the company you report to Watchdog. So scummy with their hidden fees and 'IT errors' which mean nothing gets fixed. Ever. Smoke alarms? Nah, don't need those! Tenant's permission before entering the property? Screw that! Oh and if ...
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Comment on agent fees
Hidden and exorbitant. When i challenged them they lowered it and claimed IT was at fault.
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“We had a terrible experience with Gatekeeper. Without our knowledge ......”

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Oct 12,2016
Minithumbdown
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Mat
By: 'Angry'
Oct 12,2016
6 people found
this helpful
We had a terrible experience with Gatekeeper. Without our knowledge or consent they had taken images inside our flat and put them online when we were moving out. When I complained to them it was brushed away and they said that I must have missed ...
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Comment on agent fees
No comment
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“Appalling company to deal with. Over the past ten years ......”

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Sep 12,2016
Minithumbdown
By: 'NataliaBanach'
Sep 12,2016
8 people found
this helpful
Appalling company to deal with. Over the past ten years I have had dealings with 8 lettings agencies and Gatekeepers were by far the worst. They were incompetent, dishonest and greedy. I would advise anyone reading this to avoid them.......
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“I was a land lord, gatekeeper are the most shambolic ......”

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Sep 12,2016
Minithumbdown
By: 'Angry'
Sep 12,2016
8 people found
this helpful
I was a land lord, gatekeeper are the most shambolic and money grabbing firm I have ever encountered. 1. Their business model: charge low standing fee, then charge a grotesque about for every job they do. They write in their contract that they can automatically fix ...
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Comment on agent fees
Low opening fees, huge maintenance fees
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“I agreed to let a flat from Gatekeepers just over ......”

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Aug 31,2016
Minithumbdown
By: 'Dominic'
Aug 31,2016
4 people found
this helpful
I agreed to let a flat from Gatekeepers just over six months ago. When we went to see the flat it was in an awful condition with black mould on all 4 bedroom walls as well as on the ceiling. The bathroom, kitchen and living rooms ...
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What agent could do to change your mind?
Extortion
Attached Filesnbsp;
Comment on agent fees
Extortion
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Gatekeeper Property Services Ltd, Witney OX28 1UE



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