90% sales valuation accuracy
99% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ...
show more
We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
Latest Reviews
15th Mar 2023
reviewed by 'Pooja'
16th Jan 2023
reviewed by 'Sean V.'
6th Sep 2022
reviewed by 'Kevin'
22nd Aug 2022
reviewed by 'Gary Turner'
8th Jun 2022
reviewed by 'Bence'
Opening Hours
Address
Franklyn James
29 Narrow Street
Limehouse,London
Greater London
E14 8DP
020 7791 1777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 99% | £285,500 | £1,250,000 |
| Lettings | 97% | 95% | £355 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 84 | 1 | 121 | 11 | 45 | 1 | 46 | 1 | 22 | 3 |
Areas covered
- E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Oct 22,2018
Oct 22,2018
0
people found
this helpful
this helpful
Between Lee and Dovile, I am delighted with the overall service offered. The property was marketed quite proactively and both Lee and Dovile were very professional. The fees were quite competitive and the final execution was seamless. Thank you and I look forward to a ...
read full review
read full review
Comment on agent fees
Competitive.
Was this helpful?
Yes
Yes
Oct 17,2018
Oct 17,2018
3
people found
this helpful
this helpful
Antony's service was efficient and quick, and he made positive suggestions when obstacles were encountered. Entire process was transparently handled....
read full review
read full review
Comment on agent fees
Not unexpected
Was this helpful?
Yes
Yes
Oct 15,2018
Oct 15,2018
3
people found
this helpful
this helpful
I have been a client with FJ more than 9 years and found their service is always great and efficient. Antony is so professional and helpful to manage my letting property. Highly recommended him to anyone looking for super agent....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2018
Oct 15,2018
0
people found
this helpful
this helpful
Thank you so much for everything.
We received a very professional, fast and exhaustive treatment.
We also appreciated your kindness and understanding for our problems.
Best regards.
Angelo, Patrizia e Christian Alessio....
read full review
read full review
Comment on agent fees
.
Was this helpful?
Yes
Yes
Oct 15,2018
Oct 15,2018
3
people found
this helpful
this helpful
Very friendly and responsive service from the very beginning. Have been a customer for over 18 months now. Only good experiences to talk about....
read full review
read full review
Comment on agent fees
Fees are high but do reflect good service and incredible responsiveness
Was this helpful?
Yes
Yes
Oct 14,2018
Oct 14,2018
3
people found
this helpful
this helpful
All the guys at FJ are professional and easy to deal with. They make being a landlord easy. Highly responsive and treat things with the right level of urgency when needed....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14,2018
Oct 14,2018
0
people found
this helpful
this helpful
We have had a very positive experience with Franklyn James so far and we would highly recommend them to everyone. The staff has been very friendly and responsive. They even asked us whether anything requires repair when we moved in the new flat. Fantastic service ...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Oct 13,2018
Oct 13,2018
0
people found
this helpful
this helpful
From the moment that I called to have information about the flat to the moment I've received my keys Dovile was available for all my requests , patient and responding to all of them and has done all the paper work without a waste of time . ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Oct 12,2018
Oct 12,2018
3
people found
this helpful
this helpful
Antony was the right agent at the right moment. We were in a rush to get a flat and he was the guy who gave us the possibility to be tenants in less than 2 weeks. Probably we were pressing a little bit for it, but ...
read full review
read full review
Comment on agent fees
Amazing job
Was this helpful?
Yes
Yes
Oct 02,2018
Oct 02,2018
0
people found
this helpful
this helpful
Dovile was a great estate agent and extremely helpful. When scheduling bookings Dovile recommended additional properties to help us with our search and was a big help in contacting the landlord in order to finalise our tenancy agreement. Thanks Dovile!...
read full review
read full review
Comment on agent fees
(N/A due to agreement between Franklyn James and landlord)
Was this helpful?
Yes
Yes
Oct 01,2018
Oct 01,2018
0
people found
this helpful
this helpful
Within 48 hours Dovile, Lee and their team had rented out our flat. No void. Great communication and support. Hopefully start of a long and mutually beneficial relationship. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2018
Sep 28,2018
0
people found
this helpful
this helpful
From initially viewing the property, negotiating the price to getting the keys at the end, David was a great help to me along the whole process. He is very professional and knows how to get a deal over the line that is in the interests ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2018
Aug 24,2018
0
people found
this helpful
this helpful
Excellent service from Hannah who is in charge of property management of our building. Professional, reliable and easy to work with as very experienced. She is as well very nice and proactive as an agent. Clearly her long experience helped us find fast and efficient ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2018
Aug 23,2018
0
people found
this helpful
this helpful
I have been a client of Franklyn James since their inception for over 12 years and during this time, the level of service and professionalism improves and gets better each year. I wanted to leave feedback for the whole team and especially Hanna and Hilary who ...
read full review
read full review
Comment on agent fees
The fees are market rate and competitive
Was this helpful?
Yes
Yes
Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
Hanna was very helpful and patient in our lease renewal. She was also quick to respond to all our queries which is always appreciated. We would love to treat with her again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2018
Aug 21,2018
0
people found
this helpful
this helpful
We want to highlight that Gary has been an amazing tenancy manager for us. He has been a steady and calm hand in managing our tenancy including negotiating renewals, updating contracts, managing administrative paperwork and more. We are very lucky to have Gary manage our ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Aug 19,2018
Aug 19,2018
0
people found
this helpful
this helpful
I reported a fault with two kitchen appliances at 7:30pm on a Wednesday evening and was told I would be contacted the following morning by a Property Manager. Hanna called me just after 9am and was incredibly professional in understanding the faults, explaining the process ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 18,2018
Aug 18,2018
0
people found
this helpful
this helpful
Very good service and prompt response from David and the rest of the team. The whole team made the selling process very smooth and effortless from start to finish....
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Aug 15,2018
Aug 15,2018
0
people found
this helpful
this helpful
I highly recommend David, clearly very knowledgeable, professional but also very helpful and supportive over the whole process. Easy to get hold of when needed, and help get things over the line. Generally found Franklyn James very helpful as a company as well!...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Aug 14,2018
Aug 14,2018
0
people found
this helpful
this helpful
Hanna Dewsnap is one of the best managing agents I know. Franklyn James is lucky to have her. She is honest, professional and prompt....
read full review
read full review
Comment on agent fees
Standard
Was this helpful?
Yes
Yes
Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
I can't speak highly enough of David.
He is polite, professional and empathetic.
My property sale did not go smoothly and almost didn't go through at all due to difficult buyers.
Thanks to David it finally did and his measured manner helped me keep calm.
...
read full review
read full review
Comment on agent fees
Standard but well earned
Was this helpful?
Yes
Yes
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
David was great throughout the purchase keeping us well informed along the way and helping to reduce delays. Would recommend and will be giving him a call when it's time to sell!...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 12,2018
May 12,2018
0
people found
this helpful
this helpful
David was a pleasure to deal with. He was open and honest throughout the purchase process and managed expectations well. I'd be happy to sell with him when the time comes to move on....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 07,2018
May 07,2018
0
people found
this helpful
this helpful
Great service for very friendly staff throughout the initial process. Lee was very helpful in negotiating between the landlord and us (tenant) and offered good advice. Was very responsive throughout the agreement process. After sign-on, Hilary was our property manager who has been very helpful ...
read full review
read full review
Comment on agent fees
Fair and reasonable fees
Was this helpful?
Yes
Yes
May 05,2018
May 05,2018
0
people found
this helpful
this helpful
It has been a complete pleasure renting our property from Franklyn James and Dovile. Dovile is always quick to reply to any queries we have and is extremely helpful. She is very open and honest so provides all the information you need to know about ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 18, 2018
View all comments
(1)
Dovile is redefining the stigma associated with estate agents. I was taken aback by her positive, can do and honest approach to our enquiry. No ask was too big and her genuine efforts to ensure everything went to plan, was greatly appreciated.
Thanks Dovile ...
Apr 15,2018
Apr 15,2018
0
people found
this helpful
this helpful
In one word "Perfection". Dovile's services were second to none.
From day one she was happy to help with any query of ours. She was literally always there throughout the whole renting process. Not only did she contributed for the whole process to run as ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 13,2018
Apr 13,2018
1
people found
this helpful
this helpful
We previously had our property with another agent for some time, and failed to find the right tennants. We moved to Franklyn James and Dovile immediately had viewings happening, she gave us great (timely) feedback and within a couple of weeks we had tenants moving ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2018
Apr 06,2018
0
people found
this helpful
this helpful
Dovile has been very helpful and happy to answer any questions. The service I received is professional and efficient. Highly recommend!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2018
Mar 05,2018
0
people found
this helpful
this helpful
Kylie and I cannot thank you enough for the level of service, help and support you have given us over the last 6 months. I really can't begin to say how much we appreciate yours and Antony's help. It was so nice to have an agent ...
read full review
read full review
Comment on agent fees
The fees were incredibly competitive and for the service and man hours we received, it would have been a bargain at twice the price.
Was this helpful?
Yes
Yes
Feb 26,2018
Feb 26,2018
0
people found
this helpful
this helpful
David has provided great support throughout the whole process of selling our flat from the outset with his understanding of the local area and market conditions through to coordination with all parties at each stage and keeping us fully informed. I would certainly recommend David ...
read full review
read full review
Comment on agent fees
Competitive
Was this helpful?
Yes
Yes
Gary
(91)
James
(17)
Tanzila
(15)
Inga
(4)
Denisa
(3)
Joanna
(1)
Sandy
(1)
Rachel
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:36 AM 27/10/2015 by allAgents
Best Estate Agent in E14 
