95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ...
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We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
Latest Reviews
17th Jan 2023
reviewed by 'Markella'
7th Mar 2022
reviewed by 'Shahid'
30th Sep 2021
reviewed by 'Joy'
23rd Sep 2021
reviewed by 'kamran'
Opening Hours
Address
Franklyn James
60 Westferry Road
Canary Wharf,London
Greater London
E14 8JE
020 7005 6080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £153,000 | £960,000 |
| Lettings | 100% | 99% | £395 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 1 | 114 | 5 | 46 | 0 | 61 | 1 | 11 | 3 |
Areas covered
- E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Feb 15,2016
Feb 15,2016
37
people found
this helpful
this helpful
Antony couldn't have been more helpful. We wanted to move as quickly as possible, and the whole process was completed in entirety in under a week. All of our additional requirements were met without any questions or delay. All in all a pleasant experience....
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Fees were reasonable and fair, and there were no hidden surprises.
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Feb 13,2016
Feb 13,2016
37
people found
this helpful
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After our previous experience, we had become rather disillusioned with letting agents. We decided it was time for a fresh start, so glad we did. Working with Franklyn James has been a completely new experience, far exceeding our expectations. Nothing has been too much trouble; ...
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Comment on agent fees
The fees are in line with other agents but I feel we have received a far better service from Franklyn James for the amount paid than from our previous letting agent. We were pleased to note the fee percentage reduces if the tenant decides to stay on for subsequent years; the opposite was true in our previous experience, which considering the level of service had been dire was rather galling!
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Feb 13,2016
Feb 13,2016
31
people found
this helpful
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I found Martin to be very professional, competent and certainly went the extra mile to deliver a high level of service....
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Feb 12,2016
Feb 12,2016
35
people found
this helpful
this helpful
We moved to London last month and needed to find the appartment very quickly. Franklyn James represented by Antony provided excellent service and help with all the documentation. Antony was very flexible, willing to help and explain all the neccessary steps in the process of ...
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Feb 12,2016
Feb 12,2016
32
people found
this helpful
this helpful
Jamie made a difficult transaction complete without many difficulties. His honest communication of facts on both ends of the transaction made me comfortable dealing with him and I therefore recommended Jamie (Franklyn James) to my landlady when she decided to put her property on the ...
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Comment on agent fees
I was a buyer so there was no fee charged to me.
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Feb 12,2016
Feb 12,2016
33
people found
this helpful
this helpful
I've recently sold my property through Franklyn James and i was both impressed and delighted with the service they provided, in particular Jason Taylor, Martin Champe and Jamie Hutton. I first contacted Jason to discuss the possibility of FJ marketing the property and found him ...
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Comment on agent fees
Their fee was neither the cheapest or most expensive of all the agents i contacted so i was happy to take it for what it was.
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Jan 19,2016
Jan 19,2016
31
people found
this helpful
this helpful
Jamie is just brilliant! He is always there and very responsive to all your enquries and good at keep balls rolling....
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Jan 12,2016
Jan 12,2016
31
people found
this helpful
this helpful
Professional, helpful and prompt in dealing with queries willing to go the extra mile. Happy dealing with Jamie and will definitely recommend to others....
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Jan 08,2016
Jan 08,2016
32
people found
this helpful
this helpful
Quick and professional respond to all queries. Will definitely introduce to others and hopefully will be dealing with Jamie again when future opportunities arise....
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Dec 21,2015
Dec 21,2015
31
people found
this helpful
this helpful
Aaron was extremely professional in booking appointments. He was not only considerate but understanding if it was not convenient. All of his applicants were appropriate for the property. His approach was excellent. He made sure he knew the details of the property without over selling. ...
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Dec 05,2015
Dec 05,2015
35
people found
this helpful
this helpful
I am very new to London. So I feel it is very difficult to find the property for rent. But after checking in the Right Move I selected the my property through Franklin James agent (Antony Copes). He is very good in providing all the ...
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Comment on agent fees
I think agency has collected reasonable fees.
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Nov 30,2015
Nov 30,2015
36
people found
this helpful
this helpful
We sold our house through Frankly James recently. We would like to thank Jason and his team for providing us with excellent service and great customer service....
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Nov 21,2015
Nov 21,2015
27
people found
this helpful
this helpful
Had a great support from Antony and a fantastic experience with franklyn James as an agent. Can only recommend them going forward....
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Nov 19,2015
Nov 19,2015
24
people found
this helpful
this helpful
Excellent service through and through by Franklyn James and specifically Jason. Starting by the sharp and realistic valuation to a seamless transaction that was wrapped up in 6 weeks. Jason was very proactive to address and help resolve any issues as those came up.
I would ...
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Comment on agent fees
Very competive fee structure compared to other local agents
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Nov 11,2015
Nov 11,2015
24
people found
this helpful
this helpful
Don't let the youthful looks fool you: Jamie is a true property professional.
I've viewed a number of properties through him, offered on some and ended up making two purchases. He understands what you want as a buyer whilst still teasing out the best deal ...
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Oct 13,2015
Oct 13,2015
41
people found
this helpful
this helpful
Aaron was so efficient and helpful in our search and confirmed tenancy on our new property. It was absolutely perfect with regards to our requirements and Aaron was amazing with getting all of the neccesary documentation and information over to us.
I have rented through ...
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Sep 29,2015
Sep 29,2015
41
people found
this helpful
this helpful
I only have good things to say about Martin. Not only for all his help to sell my property but also his great customer skill. He always kept me informed and responded to my emails without delay. He is genuine and I can't ask for ...
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Sep 29,2015
Sep 29,2015
39
people found
this helpful
this helpful
It is with pleasure and gratitude that I share comments and experience through our property purchase with Martin . While we have bought and sold a number of houses, we have never before encountered such a level of excellence.
The experience at each phase of the ...
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Sep 15,2015
Sep 15,2015
40
people found
this helpful
this helpful
Throughout our purchase process we found Martin and Jamie to be very helpful. We requested multiple viewings before purchasing the property and they accomodated us every time. They were also very helpful in getting clarifications from the seller on our queries and were patient and ...
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Aug 17,2015
Aug 17,2015
34
people found
this helpful
this helpful
I've just sold my E14 2 bed flat through Franklyn James, with the assistance of Jason Taylor.
Jason and his team were most helpful and dynamic - from the valuation, through the viewings and especially in the final weeks of the sale when unexpected buyer questions ...
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Aug 17,2015
Aug 17,2015
35
people found
this helpful
this helpful
For us coming from abroad to London, we weren't really ready for the fast paced property market. Having found a potentially interesting apartment with Franklyn James we met up with Aaron who instantly took us for a spin. He started by showing us another apartment ...
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May 13,2015
May 13,2015
35
people found
this helpful
this helpful
Jason and his highly professional team delivered a very satisfactory result. The service offered was tailored to meet the specific requirements of the property and they clearly know the market very well. The process of setting a guide price and where the property fell in ...
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“Shanice always impresses with her professionalism and courtesy. Extremely helpful ......”
Apr 11,2015
Apr 11,2015
30
people found
this helpful
this helpful
Shanice always impresses with her professionalism and courtesy. Extremely helpful and good at what she does. In my view this is the best agent's office on the Isle of Dogs, leading to such names as KF, Hamptons, etc. Always a pleasure to deal with Shanice...
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Apr 07,2015
Apr 07,2015
28
people found
this helpful
this helpful
Joe was very helpful in arranging the viewings and provided an excellent support throughout the whole process. Keen to use their services again. Thank you....
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Apr 02,2015
Apr 02,2015
30
people found
this helpful
this helpful
I have purchased two properties through Franklyn James. Jason and Joseph were very helpful from start to finish.I soon realised that after purchasing my first property there was more to the conveyancing process than I previously thought.I have only purchased Freehold properties before,...
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Apr 02,2015
Apr 02,2015
26
people found
this helpful
this helpful
Franklyn James were extremely professional in their handling of the sale of our London flat. Initial interest that was generated impressed me, and although the early viewings didn't result in any offers, I was pleased with the feedback that the agents provided. I felt they ...
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Comment on agent fees
As the flat took more than 3 months to sell, we profited from a reduced commission fee, which I felt was a very fair means to get the agent working swiftly and in the clients' best interests.
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Apr 01,2015
Apr 01,2015
26
people found
this helpful
this helpful
I recently moved and sold my apartment in canary wharf through Franklyn James. From the outset and my initial valuation meeting, Jason and Joe were professional, friendly and seemed to have some energy and drive about the sale of my apartment and were confident in ...
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Mar 31,2015
Mar 31,2015
26
people found
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this helpful
It was great buying my property with Joseph as the agent. He was extremely knowledgeable about the whole area, plans for development, what had recently received planning permission as well as an in-depth knowledge about the property I was purchasing. He was excellent as a ...
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Mar 30,2015
Mar 30,2015
26
people found
this helpful
this helpful
I would like to say a huge thank you to Jo and Jason for the excellent service. Always polite, patient and helpful throughout. After a long hard sale due to being let down by buyers, we finally got there. Thank you for making this possible. ...
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Mar 30,2015
Mar 30,2015
24
people found
this helpful
this helpful
This is my first visit to London and thanks to Franklyn James staff David Chafer who helped me find the right apartment and at convenient location.After I moved in, I faced minor issues concerning washing m/c functioning , gas connection, heater setting etc. David ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:37 AM 27/10/2015 by allAgents
Best Estate Agent in E14 
