Docklands, London, E14
4.8/5, 259 reviews
96% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Franklyn James - Visit Our Website

Latest Reviews

View all Reviews 259
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
7th Mar 2022
reviewed by 'Shahid'
“Danny was outstanding, helped me secure my flat with great efficiency. Very friendly and professional, an asset to your firm....”
15th Feb 2022
reviewed by 'Yu'
“Excellent Service from Inga! as we are overseas buyer looking for professional Landlord service and Inga has pinpointed every need ......”
17th Dec 2021
reviewed by 'Mary'
“We have been exceptionally fortunate to have had Charlotte Ashton as our negotiator from the Frankliyn James, Docklands sales team. ......”
30th Sep 2021
reviewed by 'Joy'
“George was patient and persistent throughout and kept process moving along. It was a lengthy sale with buyers having to ......”
23rd Sep 2021
reviewed by 'kamran'
“Danny King has helped us to rent our flat from very beginning to the end. We did everything remotely under ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Franklyn James
60 Westferry Road
Canary Wharf,London
Greater London
E14 8JE
020 7005 6080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £153,000 £960,000
Lettings 100% 99% £395 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 1 114 5 46 0 61 1 11 3
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Docklands, E14
Limehouse, E14

“The service Stephanie had provided has been prompt, courteous, friendly ......”

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Nov 02,2016
Minithumbup
By: 'Sandie'
Nov 02,2016
2 people found
this helpful
The service Stephanie had provided has been prompt, courteous, friendly and professional. I was selling and buying at the same time. Stephanie was always on top of things from chasing my buyer and my buyers' buyer....
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“It was first apartment I saw at Franklyn James. Very ......”

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Nov 02,2016
Minithumbup
By: 'Islam'
Nov 02,2016
6 people found
this helpful
It was first apartment I saw at Franklyn James. Very liked it and decided to make an offer. Anthony helped a lot in communicating with the lanlord and was very responsive and the whole process did not take long. I can definitely recommend Anthony!...
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“Stephanie was a true professional when helping me sell a ......”

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Nov 01,2016
Minithumbup
By: 'Kelly'
Nov 01,2016
2 people found
this helpful
Stephanie was a true professional when helping me sell a property. Never too busy to answer questions communication was perfect would always call on Stephanie whether buying or selling again....
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Comment on agent fees
Fees were fair
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“Amazing fast service, my apartment was let out within 24 hrs ......”

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Nov 01,2016
Minithumbup
By: 'Thi'
Nov 01,2016
2 people found
this helpful
Amazing fast service, my apartment was let out within 24 hrs of it being on the market. The agent kept me updated with every progress of the letting. I am very pleased with the professional service I was given by Stephanie Dang....
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Comment on agent fees
The agent fee was the cheapest I found for the area.
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“There was hardly any break between the first tenancy and ......”

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Oct 31,2016
Minithumbup
By: 'OceanWharfOwner'
Oct 31,2016
3 people found
this helpful
There was hardly any break between the first tenancy and the second one. Really efficient work by Antony. Franklyn James and Antony have been serving us well for many years now....
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“The service with Anthony Cope was fast, easy and very ......”

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Oct 31,2016
Minithumbup
By: 'Mona'
Oct 31,2016
4 people found
this helpful
The service with Anthony Cope was fast, easy and very professional. I am so happy with my new flat and I can really recommend Anthony Cope and Franklyn James....
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“After having poor service from another agent, we turned to ......”

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Oct 31,2016
Minithumbup
By: 'FJ'
Oct 31,2016
4 people found
this helpful
After having poor service from another agent, we turned to Franklyn James and since then, we have had very good service. Antony has ensured that we have lost very little down time between lets and he has always been very efficient and pleasant. It is ...
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Comment on agent fees
Average fees for London
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“I wanted to move quite quickly and Franklyn James made ......”

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Oct 30,2016
Minithumbup
By: 'Tasha'
Oct 30,2016
4 people found
this helpful
I wanted to move quite quickly and Franklyn James made everything so easy. The additional requests I had made were met without dispute. Would definately recommend....
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Comment on agent fees
Fees seemed to be in line with other nearby estate agents.
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“Wanted a quick sell at the best possible price. Jason ......”

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Oct 27,2016
Minithumbup
By: 'Toni'
Oct 27,2016
1 people found
this helpful
Wanted a quick sell at the best possible price. Jason had a very quick turnaround and did the photography the next day and buyers viewing the day after. We had an offer after 1 week. Completed in 7 weeks. The only headache i had is deciding two ...
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“I first met Stephanie last November 2015 when she viewed my ......”

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Oct 18,2016
Minithumbup
By: 'Britt'
Oct 18,2016
17 people found
this helpful
I first met Stephanie last November 2015 when she viewed my house as part of the "selling" team from Frankly Jones Blackheath/Deptford. There were some changes of staff soon after and Stephanie became the constant and reassuring person in pursuing and seeing through the sale ...
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Comment on agent fees
I feel that Franklyn James should only charge 1% when they are sole agents especially when sellers show loyalty by staynig with them for a lengthy & complicated sale
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“Swift from beginning to end- attentive and on the ball. ......”

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Oct 14,2016
Minithumbup
By: 'Tarcan'
Oct 14,2016
16 people found
this helpful
Swift from beginning to end- attentive and on the ball. We ran into some troubles in the beginning and Jason helped us through these and relayed every conversation to all parties involved when appropriate. Would definitely recommend....
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“Having been a landlord for fifteen years I have experience ......”

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Oct 14,2016
Minithumbup
By: 'James'
Oct 14,2016
15 people found
this helpful
Having been a landlord for fifteen years I have experience of many letting agents from several estate agencies. I found Aaron particularly straight forward to deal with. Aaron provided realistic expectations of achievable rent and gave an honest appraisal of the suitability of tenants given ...
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“It has been a pleasure to work with Stephanie in ......”

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Oct 10,2016
Minithumbup
By: 'Domenico'
Oct 10,2016
17 people found
this helpful
It has been a pleasure to work with Stephanie in the last few months. I'm about to complete and get my property in a few days, despite the challenges with both sides solicitors, Stephanie was always there providing updates and facilitating the process as much ...
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“* - we placed an offer accepted by vendor and paid ......”

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Oct 04,2016
Minithumbdown
By: 'Ld'
Oct 04,2016
16 people found
this helpful
* - we placed an offer accepted by vendor and paid a reservation fee to be told that vendor was proceeding with another buyer. Criticised by estate agent for not keeping in almost daily contact when in fact there was nothing for us to do and ...
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Comment on agent fees
Na
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“I would certainly recommend Franklyn James for selling or letting ......”

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Oct 01,2016
Minithumbup
By: 'TN'
Oct 01,2016
16 people found
this helpful
I would certainly recommend Franklyn James for selling or letting your property. I have used Franklyn James for both, and their service has been outstanding, even in challenging market conditions. I value the honest and timely feedback, and the professional manner in which they operate....
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“I needed a valuation from both a selling and rental ......”

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Sep 22,2016
Minithumbup
By: 'S.'
Sep 22,2016
16 people found
this helpful
I needed a valuation from both a selling and rental aspect. I called the office and spoke to such a pleasant man which was very refreshing and he answered all my queries. The agents that visited my property, Jason Taylor and Lee Alter were also ...
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Comment on agent fees
N/A at present
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“Jamie was very helpful throughout the course of the purchase, ......”

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Sep 09,2016
Minithumbup
By: 'Kevin'
Sep 09,2016
15 people found
this helpful
Jamie was very helpful throughout the course of the purchase, following up with a the necessary parties to ensure a smooth transaction. He acted with transparency at every step of the process....
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Comment on agent fees
N/A
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“Jamie handed the purchase of our house well especially during ......”

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Sep 07,2016
Minithumbup
By: 'Mitesh'
Sep 07,2016
15 people found
this helpful
Jamie handed the purchase of our house well especially during this difficult time in the market, He was quick at getting back to us on queries we had and helped move things along smoothly and complete on a timely basis....
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“Jason and Jamie worked hard on our sale in unusual ......”

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Sep 01,2016
Minithumbup
By: 'JE12OBP'
Sep 01,2016
16 people found
this helpful
Jason and Jamie worked hard on our sale in unusual and challenging circumstances. They were both always willing and able to help us and the sale progressed to a timely conclusion....
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Comment on agent fees
About right for the area.
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“Always reachable, nice and friendly communication style. Also as the ......”

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Jul 08,2016
Minithumbup
By: 'Katja'
Jul 08,2016
16 people found
this helpful
Always reachable, nice and friendly communication style. Also as the responsible for finalizing the deal he helped with chasing the various parties. Thank you....
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Comment on agent fees
reasonable fees
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“Aaron was genuinely very professional and welcoming person was great ......”

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Jul 08,2016
Minithumbup
By: 'Yazmin'
Jul 08,2016
15 people found
this helpful
Aaron was genuinely very professional and welcoming person was great to have him as our agent to find our new home. He was dedicated to the task, knew exactly what we were looking for and very honest too. Aaron found a few properties for us ...
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Comment on agent fees
The fees were very reasonable indeed.
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“Mark goes above and beyond the call of duty - ......”

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Jun 28,2016
Minithumbup
Staff profile picture
Mark
By: 'Denise'
Jun 28,2016
16 people found
this helpful
Mark goes above and beyond the call of duty - time and time again. He is thoroughly professional, exceptionally loyal and hard working, always replies to emails and is readily available for any calls or questions - no matter how small they may be. He's ...
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Comment on agent fees
Very good and really competitive. Together with the service aspect - it's excellent value for money.
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“Very pleased with Aaron's service. I genuinely have only positive ......”

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Jun 14,2016
Minithumbup
By: 'Mr'
Jun 14,2016
15 people found
this helpful
Very pleased with Aaron's service. I genuinely have only positive notes... Clear and honest approach. Came across as fully professional, timely and efficient on a tight deadline. Top level of customer service. Looking for a new home can be stressful but I always felt in ...
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“Our first contact with Franklin James recently introduced us to ......”

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May 06,2016
Minithumbup
By: 'Chandra'
May 06,2016
15 people found
this helpful
Our first contact with Franklin James recently introduced us to Tristan who we feel is really professional and good at communication. Really appreciated Tristan who came on his way out on his day off to hand us the key for our new tenanted property. Overall ...
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Comment on agent fees
Fair and Upfront about the cost breakdown right from the start in black and white no hidden charges like others.
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“I found Martin very helpful. Prompt replies to my inquiries.......”

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May 05,2016
Minithumbup
By: 'M.'
May 05,2016
14 people found
this helpful
I found Martin very helpful. Prompt replies to my inquiries.Very pleasant agent to deal with. I highly recommend him....
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Comment on agent fees
N/A
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“I would like to thank Jamie Hutton for the swift ......”

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Apr 22,2016
Minithumbup
Staff profile picture
Mark
By: 'Professional'
Apr 22,2016
14 people found
this helpful
I would like to thank Jamie Hutton for the swift and professional sale of my property. Both Jamie and Joseph Solomons and Mark Kimber from the Bow branch worked efficiently and kept me informed about the sake every step of the way. I rate all ...
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Comment on agent fees
Good.
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“Aaron did a professional and courteous job representing Franklin James. ......”

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Apr 01,2016
Minithumbup
By: 'Plate'
Apr 01,2016
16 people found
this helpful
Aaron did a professional and courteous job representing Franklin James. I was always comfortable contacting himand confident that hewould respond promptly and work hard to answer my questions about the lettings. No complaints and I'd be happy to use them again....
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“Excellent, professional service from Franklyn James. Jamie Hutton was particularly ......”

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Mar 18,2016
Minithumbup
By: 'S'
Mar 18,2016
34 people found
this helpful
Excellent, professional service from Franklyn James. Jamie Hutton was particularly outstanding. He is very knowledgeable and gave us sound advice. He kept us well informed and answered all our questions and took great care in all the negotiations. First Class service Thank you very much....
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“Jamie and Jason were both very helpful and knowledgable. Great ......”

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Mar 17,2016
Minithumbup
By: 'Jack'
Mar 17,2016
35 people found
this helpful
Jamie and Jason were both very helpful and knowledgable. Great experience from start to finish. I'm confident they fought hard for me every step of the way and they certainly got stuff done as quickly as possible....
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Comment on agent fees
Perfectly resonable, was happy with the situation.
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“Aaron was very nice and helpful. He provided me with ......”

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Feb 26,2016
Minithumbup
By: 'Mr'
Feb 26,2016
35 people found
this helpful
Aaron was very nice and helpful. He provided me with several options that matched exactly what I was looking for. He kept all appointments for viewings and was very reliable and easy to communicate with. In addition he made thoughtful suggestions on how to arrange ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James, London E14 8JE



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Franklyn James

Branch - Docklands, London, E14

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