Docklands, London, E14
4.8/5, 259 reviews
96% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Franklyn James - Visit Our Website

Latest Reviews

View all Reviews 259
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
7th Mar 2022
reviewed by 'Shahid'
“Danny was outstanding, helped me secure my flat with great efficiency. Very friendly and professional, an asset to your firm....”
15th Feb 2022
reviewed by 'Yu'
“Excellent Service from Inga! as we are overseas buyer looking for professional Landlord service and Inga has pinpointed every need ......”
17th Dec 2021
reviewed by 'Mary'
“We have been exceptionally fortunate to have had Charlotte Ashton as our negotiator from the Frankliyn James, Docklands sales team. ......”
30th Sep 2021
reviewed by 'Joy'
“George was patient and persistent throughout and kept process moving along. It was a lengthy sale with buyers having to ......”
23rd Sep 2021
reviewed by 'kamran'
“Danny King has helped us to rent our flat from very beginning to the end. We did everything remotely under ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Franklyn James
60 Westferry Road
Canary Wharf,London
Greater London
E14 8JE
020 7005 6080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £153,000 £960,000
Lettings 100% 99% £395 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 1 114 5 46 0 61 1 11 3
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Docklands, E14
Limehouse, E14

“Great experience on property letting...”

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Apr 07,2018
Minithumbup
By: 'Wen'
Apr 07,2018
5 people found
this helpful
Antony is very kind and friendly to solve the issues we faced during the property renting. With his help, we rented a satisfactory flat and everything goes well. Thanks to Antony....
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Good
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“Nicholas was great to work with. At last minute he arranged 7 viewings for us...”

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Apr 06,2018
Minithumbup
By: 'Vas'
Apr 06,2018
3 people found
this helpful
Great to work with. Very responsive. Knows a lot about the area. At last minute arrange 7 viewings for us to see. Definitely recommend as a agent....
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“Nicholas wasincredibly helpful,efficient and easy to work with. I ......”

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Mar 09,2018
Minithumbup
By: 'Natasha'
Mar 09,2018
1 people found
this helpful
Nicholas wasincredibly helpful,efficient and easy to work with. I would definitely ask for his help in the future and mention him to others....
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Comment on agent fees
Consider there were three of us, they’re reasonable.
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“Nicholas has been very professional and friendly. A big thank ......”

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Feb 07,2018
Minithumbup
By: 'Captain.Dashenka'
Feb 07,2018
6 people found
this helpful
Nicholas has been very professional and friendly. A big thank you for him for answering all my inquiries promptly and even - after a few last minute changes - sacrificing his Sunday morning and driving over to give me the keys to my new flat. ...
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“Stephanie helped us to sell the property, Her professional and ......”

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Jan 27,2018
Minithumbup
By: 'Carol'
Jan 27,2018
3 people found
this helpful
Stephanie helped us to sell the property, Her professional and reliable service was pretty impressive, and always on the ball kept me informed every movement that was very helpful....
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Comment on agent fees
Good
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“I met Nicholas this morning and he is a very ......”

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Nov 23,2017
Minithumbup
By: 'Elena'
Nov 23,2017
3 people found
this helpful
I met Nicholas this morning and he is a very enthusiastic and lovely character, he has provided the best customer service i have ever received from an agent and i look forward to him assisting me in the future....
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“Very impressed with Jamie. His knowledge of the housing market ......”

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Nov 22,2017
Minithumbup
By: 'Jon'
Nov 22,2017
1 people found
this helpful
Very impressed with Jamie. His knowledge of the housing market and attention to detail impressed us, and he was thorough and professional throughout....
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Comment on agent fees
Agents fees were very competitive.
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“It was a first purchase in UK. Stephanie was always ......”

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Nov 13,2017
Minithumbup
By: 'Carole'
Nov 13,2017
3 people found
this helpful
It was a first purchase in UK. Stephanie was always available to assist and answer our queries. The process took longer than expected but was smooth and this was helped along by Stephanie. I would recommend Stephanie and this agency from my experience.......
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“Stephanie helped us on our house purchase. During the course ......”

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Oct 30,2017
Minithumbup
By: 'URS'
Oct 30,2017
3 people found
this helpful
Stephanie helped us on our house purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this ...
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“The team at Franklyn James have been responsive and helpful ......”

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Oct 20,2017
Minithumbup
Staff profile picture
Gary
By: 'R'
Oct 20,2017
5 people found
this helpful
The team at Franklyn James have been responsive and helpful throughout my letting process. The procedure from marketing to agreeing the letting was stress free and required minimal involvement from me as the landlord....
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“Nicholas is very professional and friendly. I would recommend to ......”

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Oct 12,2017
Minithumbup
By: 'Jane'
Oct 12,2017
3 people found
this helpful
Nicholas is very professional and friendly. I would recommend to anyone looking for a new place. Great positive attitude, flexibility, and responsiveness. Strongly recommend!...
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Comment on agent fees
Normal fees.
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“Very helpful throughout the process. Special mention to Jamie who ......”

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Aug 31,2017
Minithumbup
By: 'Alex'
Aug 31,2017
1 people found
this helpful
Very helpful throughout the process. Special mention to Jamie who went the extra mile in terms of effort and communications to get the transaction over the line....
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Comment on agent fees
Fees were appropriate and fair for the transaction.
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“Service of a lifetime ;-) I was amazed to find ......”

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Aug 30,2017
Minithumbup
By: 'SA'
Aug 30,2017
5 people found
this helpful
Service of a lifetime ;-) I was amazed to find out that service of this top level still exists. Professional, helpful, caring, serviceminded and extremely effective -I felt like I had a helping soldier by my side around the clock until everything was taken care ...
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Comment on agent fees
Very fair and
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“Nicholas has been very passionate and professional all the time ......”

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Jul 27,2017
Minithumbup
By: 'Joo'
Jul 27,2017
4 people found
this helpful
Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet ...
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Comment on agent fees
Pretty reasonable
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“- Jamie was great before the offer was accepted, however, I ......”

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Jun 29,2017
Minithumbdown
By: 'buyer'
Jun 29,2017
2 people found
this helpful
- Jamie was great before the offer was accepted, however, I feel that the attitude changed once the offer was accepted. His communication was always professional and polite but I did not feel that he had my interest in mind. - Overall, he did get the ...
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Comment on agent fees
I did not pay any fees.
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“We used Franklyn James to purchase our flat. Stephanie was ......”

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Jun 19,2017
Minithumbup
By: 'Sara'
Jun 19,2017
3 people found
this helpful
We used Franklyn James to purchase our flat. Stephanie was very helpful and polite throughout the process and always made herself available for additional viewings and always answered our queries in a timely manner. Thanks to the frequent communication, the negotiation process went very smoothly....
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“Stephanie helped us on our flat purchase. During the course ......”

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Apr 29,2017
Minithumbup
By: 'Aaron'
Apr 29,2017
3 people found
this helpful
Stephanie helped us on our flat purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this ...
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“We used Franklyn James to sell our house. We dealt ......”

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Mar 14,2017
Minithumbup
By: 'Gerry'
Mar 14,2017
3 people found
this helpful
We used Franklyn James to sell our house. We dealt with Phil Dockerill & Stephanie Dang. Both polite helpful , and Nothing was ever too much bother . They kept us updated regularly through the sales process . Communication was excellent....
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Comment on agent fees
Very reasonable
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“Stephanie was very helpful, professional and honest during the purchasing ......”

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Mar 13,2017
Minithumbup
By: 'PJ'
Mar 13,2017
3 people found
this helpful
Stephanie was very helpful, professional and honest during the purchasing process. There was no pretence. She was always available to assist and answer my queries. The move process was relatively quick and smooth and this was helped along by Stephanie. Jamie was also very friendly ...
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Comment on agent fees
N/A
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“Great service. Antony managed to find very good tenants in ......”

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Jan 20,2017
Minithumbup
By: 'Z.L'
Jan 20,2017
6 people found
this helpful
Great service. Antony managed to find very good tenants in a couple of days for my flat. I highly recommend this business as the different agents I dealt with were very professional....
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Comment on agent fees
Reasonable agent's fees
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“Antony has been responsive and communicative throughout the process. When ......”

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Dec 16,2016
Minithumbup
By: 'India'
Dec 16,2016
4 people found
this helpful
Antony has been responsive and communicative throughout the process. When viewing the chosen property, Antony also arranged a viewing of a similar property within our budget that was a short walk away, which was really helpful in providing some perspective. Antony was quickly in contact ...
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Comment on agent fees
Appropriate
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“I am retained by a client to purchase properties in ......”

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Dec 14,2016
Minithumbup
By: 'Mark'
Dec 14,2016
1 people found
this helpful
I am retained by a client to purchase properties in Docklands on their behalf. I have now bought a number of properties through Franklyn James and have dealt with Jason on all of them. Jason provides a first class service from a professional who knows ...
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Comment on agent fees
Not applicable. I am a buyer
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“Stephanie was very helpful from the very beginning of the ......”

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Dec 13,2016
Minithumbup
By: 'JB'
Dec 13,2016
3 people found
this helpful
Stephanie was very helpful from the very beginning of the process of buying property from arranging multiple viewing for us and our family to helping us with regular advise and updates throughout the process. We are thankful to Stephanie and her agency for helping us ...
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“I bought a property with Franklyn James, and was assisted ......”

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Dec 07,2016
Minithumbup
By: 'Jacob'
Dec 07,2016
3 people found
this helpful
I bought a property with Franklyn James, and was assisted by Stephanie Dang. Stephanie was extremely helpful and from day one, and always professional. As a first-time buyer, she made the process as easy as possible - flexible with viewings, very quick with responses and ...
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Comment on agent fees
Agent fees were very acceptable, given the great standard of services provided.
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“We bought a property through Franklyn James, and we were ......”

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Dec 06,2016
Minithumbup
By: 'Monica'
Dec 06,2016
3 people found
this helpful
We bought a property through Franklyn James, and we were assisted thoughout the sale by Jamie Hutton and Stephanie Dang. Both were outstanding professionals, incredibly helpful, supportive and patient with our queries. Jamie supported us every step of the way, during what was a fairly ...
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Comment on agent fees
As buyers we did not pay any fees
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“Stephanie was proffessional , polite , helpful and efficient throughout the selling ......”

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Nov 30,2016
Minithumbup
By: 'stephanie'
Nov 30,2016
3 people found
this helpful
Stephanie was proffessional , polite , helpful and efficient throughout the selling process . She was always available to advise and support , also proactive in dealing with any issues/challenges that arose . Franklyn James as an Agent i would highly recommend as all members of staff worked to ...
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Comment on agent fees
in line with area market
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“Stephanie was very professional from start to finish in buying ......”

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Nov 21,2016
Minithumbup
By: 'Surya'
Nov 21,2016
3 people found
this helpful
Stephanie was very professional from start to finish in buying me flat. She was very efficient, honest and straight talking. She told me clearly what should be done, tell you when and how it will be done. I can't find any fault in her. She ...
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“Stephanie was very easy to reach, responsive and proactive in ......”

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Nov 12,2016
Minithumbup
By: 'wiq2bed'
Nov 12,2016
3 people found
this helpful
Stephanie was very easy to reach, responsive and proactive in finding solutions during the house buying process. She ensured the process was completed just in time for us to move in!...
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“We came to Franklyn James - following a recommendation from ......”

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Nov 09,2016
Minithumbup
By: 'TransomRental'
Nov 09,2016
5 people found
this helpful
We came to Franklyn James - following a recommendation from friends - after a very painful (and expensive) mess with another local agent. Our contacts at Franklyn James were Lee and Antony, both of whom were very professional to deal with. They found tenants for ...
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“Received excellent professional service from Franklyn James. They have been ......”

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Nov 09,2016
Minithumbup
By: 'Excellent'
Nov 09,2016
1 people found
this helpful
Received excellent professional service from Franklyn James. They have been really helpful and attentive can't fault them! Very smooth transaction,...
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Comment on agent fees
Thought the fees were responsible.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James, London E14 8JE



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Franklyn James

Branch - Docklands, London, E14

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