Felicity J Lord
Bow, London, E3
1.7/5, 47 reviews
17% recommended
50% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 47
7th Feb 2023
reviewed by 'Apurba'
“Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We ......”
11th Jan 2023
reviewed by 'Francesco Pezzella'
“Once again Ellie Mai Hannan has been extremely efficient and helpful!!Thank you very much for sorting out everything very ......”
14th Dec 2022
reviewed by 'Maria'
“Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, ......”
17th Nov 2022
reviewed by 'Francesco Pezzella'
“As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem Thanks!!......”
26th Apr 2022
reviewed by 'Jessica'
“They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with ......”
17th Sep 2021
reviewed by 'Keith'
“Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
644-646 Mile End Road
Bow,London
Greater London
E3 4LH
020 8981 3666

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 42% £1,085 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 4 26 0 0 2 0 0 11
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10

“These are the worst agents we have dealt with. They ......”

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Oct 15,2012
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By: 'Alicia'
Oct 15,2012
8 people found
this helpful
These are the worst agents we have dealt with. They manage our flat for us as we live abroad. They have not delivered on any of the 'obligations' that they identified when selling us their property management services. They rarely respond to correspondence, they've not ...
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What agent could do to change your mind?
They could have done what we paid them to do.
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“I contacted the agent in respect of renting a flat ......”

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Aug 09,2012
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By: 'Rude'
Aug 09,2012
8 people found
this helpful
I contacted the agent in respect of renting a flat and was amazed to be told the property was not the price on the webiste but the agent backed down. I was asked personal questions about salary and status and if I could afford the ...
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What agent could do to change your mind?
They could have been honest and truthful and tired to help positively instead of displaying an overwhelming intrest in obtaining a deposit. They need to know that you can afford a flat but should not ask personal quetions they way they do. All that is necessary it to tell you the terms such as a 6 week deposit and one months advance rental is required.
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“I'm not sure which of the ladies working in this ......”

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Aug 02,2012
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By: 'Ethel'
Aug 02,2012
9 people found
this helpful
I'm not sure which of the ladies working in this branch I spoke to, but whoever she is, she was very rude on the 'phone. I enquired about a property I was interested in renting through Felicity J Lord (a 3 bed house) and was then ...
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“I am actually depressed that I didn't find this website ......”

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Jul 30,2012
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By: 'AAA'
Jul 30,2012
7 people found
this helpful
I am actually depressed that I didn't find this website before renting a flat with Felicity J Lord. The agent we dealt with was incredibly unhelpful and arrogant. No customer services whatsoever. Pretty common methods with other tenants who also wrote reviews on this website, ...
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“This is the most disreputable agent I have come across. ......”

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Jul 12,2012
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By: 'Karyn'
Jul 12,2012
4 people found
this helpful
This is the most disreputable agent I have come across. They are only interested in speaking to you if there is money to be made and they will charge for anything they can get away with. Customer service is appalling. I terminated my tenancy early ...
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“There is absolutely no way I can actually describe in ......”

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Apr 23,2012
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Gemma
By: 'Stressed!'
Apr 23,2012
14 people found
this helpful
There is absolutely no way I can actually describe in words how awful our dealings were with this estate agent. Just thinking about it makes me so angry and upset. I feel a long rambling email will not actually make any difference to how I ...
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By: Be kind, rewind
Jan 22, 2014
View all comments (7)
How about you try wearing the customer's shoes and remembering how stressful it is to move home? FJ Lord are sharks. Good luck to anyone who's forced to deal with them. ...

“Words cannot express how truly awful this agent is, I ......”

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Feb 29,2012
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By: 'Abdul'
Feb 29,2012
5 people found
this helpful
Words cannot express how truly awful this agent is, I am yet to meet anyone who has a good word to say about these cowboys. Unproffesional, rude, unreliable, liars are some of the words that come to mind, thankfully I now found another agent, but ...
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“I first used FJ Lord's letting agency as a tenant ......”

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Feb 23,2012
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Samantha
By: 'Presto'
Feb 23,2012
11 people found
this helpful
I first used FJ Lord's letting agency as a tenant over 2 years ago. I found the viewing was very pressurised - they wanted a decision there and then, no time for me to consider for a few hours or discuss properly with my wife. Time ...
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“I used FJL to rent a property in the Bow ......”

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Jan 28,2012
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Christina
By: 'Unhappy'
Jan 28,2012
10 people found
this helpful
I used FJL to rent a property in the Bow Road area of London. The agents in the Bow Road were very pushy, but this seems to be the trend for estate agents. Anyway, after agreeing to move into a property we paid the huge ...
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What agent could do to change your mind?
The agent was dishonest to both myself and the landlord throughout the process, trying to charge both myself and the landlord for services and repairs which weren't undertaken. An absolute disgrace.
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“One of the worst estate agents we have dealt with. ......”

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Oct 08,2011
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By: 'Anon'
Oct 08,2011
8 people found
this helpful
One of the worst estate agents we have dealt with. Initially on renting the property we had no problems, but particular staff were difficult when we had to deal with them once we signed the contract. We had several contractual problems along the way, and ...
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“I PUT 1 STAR AS I DON'T KNOW HOW TO GIVE ......”

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Aug 26,2011
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By: 'Sarah'
Aug 26,2011
7 people found
this helpful
I PUT 1 STAR AS I DON'T KNOW HOW TO GIVE A MINUS RATING This is the worst company I have ever dealt with, I wish I had know about this site before I rented with them. They were very rude to me and their attitude ...
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What agent could do to change your mind?
nothing, I would never use them again. I have rented for 11 years and never had a problem, nothing would make me use them again for renting or buying.
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By: Customer Relations
Oct 20, 2011
View all comments (1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

“It amazes me that people who are this rude can ......”

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Aug 17,2011
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By: 'In_Disbelief'
Aug 17,2011
5 people found
this helpful
It amazes me that people who are this rude can still be in business in this day in age. I called Felicity to try and organise a viewing and by the end of the conversation felt like an unsuccessful broker who had just failed to ...
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By: Stressed!
Apr 26, 2012
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I had the same problem, I was actually hung up on because I couldn't provide the details they needed there and then. I actually got the speech - "look, I'm trying to help you here, but you need to help me to help you." Patronising! ...

“I have just read the reviews below and unfortunately they ......”

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Jul 05,2011
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By: 'John'
Jul 05,2011
4 people found
this helpful
I have just read the reviews below and unfortunately they are all true, As a tennant I have felt so let down by their rude, pushy, incompetent customer service and so called property management. They don\'t even deserve one star, A word of advice ...
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By: Customer Relations
Oct 20, 2011
View all comments (1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

“JLord just phoned to see if it was ok to ......”

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May 06,2011
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By: 'Review'
May 06,2011
5 people found
this helpful
JLord just phoned to see if it was ok to show someone round on Saturday. I said yea no worries but check with my flatmate and while you're on don't leave the doors open this time. As I was explaining what happened last time I ...
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By: Customer Relations
Oct 24, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...

“I'm afraid everything that you read on this website is ......”

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May 02,2011
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By: 'Rothcrain'
May 02,2011
6 people found
this helpful
I'm afraid everything that you read on this website is true. I've dealt with a great many dodgy estate agents in my time, but Felicity J Lord are without doubt the worst. They are pushy, rude, arrogant, unsympathetic and entirely unhelpful. Fortunately, it wasn't necessary ...
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By: Customer Relations Manager
May 03, 2011
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Hi Rothcrain I am sorry you have been unhappy with Felicity J Lord lettings. If you wish to make your complaint formal please email the details to [email protected] ...

“I recently went for a viewing of a one-bed flat ......”

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Oct 02,2010
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By: 'tired_of_flathunting'
Oct 02,2010
5 people found
this helpful
I recently went for a viewing of a one-bed flat with Felicity J Lord, Bow office. From the outset I was astounded at their rudeness towards me, they were abrupt and immediately pressurising. I was early for my appointment and so waited in their offices ...
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By: Customer Relations Manager
Oct 14, 2010
View all comments (1)
Dear tired_of_flathunting I am sorry you are unhappy with the service you have received from Felicity J Lord. If you would like us to investigate this further, please email the details to [email protected] ...

“Absolutely terrible rental company. They were great until we moved ......”

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Jul 02,2010
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By: 'chucklidell88'
Jul 02,2010
4 people found
this helpful
Absolutely terrible rental company. They were great until we moved into the flat. The keys didn't fit properly into the door, and my girlfriend was unable to get in without my help late at night - she called their 'out of hours' service, and no ...
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By: Customer Relations
Jul 13, 2010
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I'm sorry to read that you have been unhappy with our Lettings divison. If you would llike us to investigate your complaint then please email the details to [email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Felicity J Lord, London E3 4LH



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