100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
86% lettings fee satisfaction
This company is no longer in business.
Fineholm is one of the leading property managers, letting and estate agents across Scotland’s central belt. We have 40 years experience in the property market and offer high quality property management services, buy to let advice, property acqusition and estate agency services. We manage thousands of properties across Glasgow and ...
show more
Fineholm is one of the leading property managers, letting and estate agents across Scotland’s central belt.
We have 40 years experience in the property market and offer high quality property management services, buy to let advice, property acqusition and estate agency services. We manage thousands of properties across Glasgow and Edinburgh, and can help you find your dream hom or acquire a fantastic buy to let investment.
We have 40 years experience in the property market and offer high quality property management services, buy to let advice, property acqusition and estate agency services. We manage thousands of properties across Glasgow and Edinburgh, and can help you find your dream hom or acquire a fantastic buy to let investment.
Latest Reviews
23rd Feb 2022
reviewed by 'Sonya Pavlova'
25th Jan 2022
reviewed by 'Mark'
12th Jan 2022
reviewed by 'Chithraanjane'
Opening Hours
Address
Fineholm
114 Union Street
Glasgow
City of Glasgow
G1 3QQ
0141 221 7993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £46,000 | £212,000 |
| Lettings | 86% | 86% | £350 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 130 | 8 | 301 | 71 | 23 | 0 | 2 | 0 | 9 | 8 |
Areas covered
- G1
- All G postcodes
- G2
- All ML postcodes
- G3
- G4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 13,2013
Mar 13,2013
8
people found
this helpful
this helpful
I must say I am a little surprised / suspicious of the plethora of 5 star reviews that seem to have cropped up on this site this year for fineholm... particularly when you look back at the pace they were appearing before, it suggests someone is falsely ...
read full review
read full review
What agent could do to change your mind?
see aboveAttached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 03, 2013
View all comments
(2)
i have used fineholm in the past as a landlord and i can say that the some of the staff members are terrible.
I was very happy once i stopped using them as they are not interested in giving good service to either the
landlord or the tenant. ...
Mar 01,2013
Mar 01,2013
0
people found
this helpful
this helpful
I have been in our flat for almost two years now and Fine Holm took over the property from another agency quite early on in our tenancy. Whenever we have had a maintainance problem they have been really quick at dealing with it (no matter ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05, 2013
View all comments
(1)
Many thanks for posting this review we value your comments ...
Feb 26,2013
Feb 26,2013
0
people found
this helpful
this helpful
Fineholm have acted as property agents for me for the past 4 years and I have always found the service to be really good. My flats not a palace but its in a good spot and I try to keep it reasonably well decorated and make ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05, 2013
View all comments
(1)
Thanks rob for taking time out to post this - appreciate your comments ...
Feb 17,2013
Feb 17,2013
0
people found
this helpful
this helpful
I moved to Glasgow from abroad and I found in Fineholm the best place to help me out find an appartment in this new city. They arranged the viewings as soon as they could, I went to see the viewings and did a holding deposit ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22, 2013
View all comments
(1)
I'm really pleased that you felt the service has been good! Many thanks ...
Feb 06,2013
Feb 06,2013
0
people found
this helpful
this helpful
My flat mates and I lived in a flat manged by Fineholm for 2 years and I can say that I have found the staff to be really helpful when I asked any questions about my lease and also with any maintenance things that came up. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22, 2013
View all comments
(1)
Many Thanks for your positive comments.. ...
Feb 01,2013
Feb 01,2013
7
people found
this helpful
this helpful
I was renting cottage flat for 2 years.
Problem number 1:
Property was located next to public pedestrian path with part of fence missing. First 2 months we didn't had any problems until someone dropped through our hole in the fence a black bin bag which was including: ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2013
View all comments
(1)
Lucas - I am sorry to hear you feel the service was not good while you were a tenant in the property. With regard to your issues specifically problem 1 and 2 , unfortunately as we act as agent for landlord we have to wait for landlord instruction and on occasion this may not be forthcoming, and further issues can arise which are completely outwith our control like the issue with the footpath, tyres and incorrect issue of notices ( from an old owner), Landlords can and do decide to take back ...
Jan 30,2013
Jan 30,2013
8
people found
this helpful
this helpful
Just been reading threw the reviews... I can relate to near enough all the bad ones!! i think the staff are hopeless and do not help!! also i find them to be very cheeky down the phone aswell... Have been staying in my flat for ...
read full review
read full review
What agent could do to change your mind?
get things fixed on time and if they send ppl out please send out ppl that know what they are doing!! also if they did not seem so arrogant over the phone as they are not the ones staying in a heep!!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 06, 2013
View all comments
(1)
Unfortunately, sometimes things happen which are out-with our control. In this particular case, the landlord opted to use his own tradesmen to carry out repairs. Unfortunately, the boiler has failed several times over the past 3 months and each time a contractor has attended. I'm pleased to note that it is now fully functional. Furthermore, although the landlord commissioned a specialist report regarding the problems in the kitchen and has determined the cause to be condensation, the landlor ...
Jan 30,2013
Jan 30,2013
0
people found
this helpful
this helpful
We purchased an investment property several months ago and dealt with Laura, as she was the selling agent. She was extremely helpful throughout the process, especially as we live overseas and had only a limited time in Glasgow to view the property and get the ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2013
View all comments
(1)
Many thanks for taking time out to write this review - sally ...
Jan 23,2013
Jan 23,2013
0
people found
this helpful
this helpful
I currently have a property being marketed by Fineholm and I wanted to thank them for the fantastic service so far- the photos look great! Hopefully I'll get a tenant quickly!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31, 2013
View all comments
(1)
Emma- I'm really pleased you liked the photos and thanks for taking time out to post this review ...
Jan 17,2013
Jan 17,2013
4
people found
this helpful
this helpful
Very poor service overall. Set strict deadlines for tenants to report problems, & even if tenants inform them within these deadlines they don't do a thing to sort them.
Quick enough to take every penny from you for little things, that they don't tell you about ...
read full review
read full review
What agent could do to change your mind?
listen to tenants provide true and accurate information deal with issues when they are reported and acknoweldge issuesAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 07, 2013
View all comments
(2)
Tenant reports withing 10 days - noted on inventory upon move in, and noted to colleague conducting viewing and still Fine Holm do nothing, therefore perhaps you need to review or uphold your end of the tenancy lease?! Again i state there is ZERO point in tenant reporting issues/filling out inventory if nothing is ever going to get done about it?! I didn't state that changes to inventory were not accepted over the phone, clearly wanted to point out that on move in Fine Holm supply general 'room' ...
Jan 06,2013
Jan 06,2013
0
people found
this helpful
this helpful
I asked Fineholm to find a tenant for my property in October last year. I am delighted a month into the lease everything has gone very smoothly - the tenant seems happy, the house is being well looked after and I don't have to think ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31, 2013
View all comments
(1)
Many thanks for your positive feedback- we appreciate your comments Sally ...
Dec 19,2012
Dec 19,2012
5
people found
this helpful
this helpful
A disgusting agency, they manage to hold my deposit and don't want to return it to me.
When the wash machine is broken, I have tried to call many times but they do nothing, so I have to wash clothes in landry which costs me ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03, 2013
View all comments
(1)
KKK - we are disappointed to see your review - I have investigated your complaint and note the washing machine was reported not working on 26th September and was fixed by the landlord by 5th October - I understand you were on holiday during this period. With regard to your deposit we provide you a detailed inventory upon move in and that is the document we use to check you out- if there are variations then we will discuss these at check out time. Should we not be able to reach a resolution as yo ...
Dec 11,2012
Dec 11,2012
0
people found
this helpful
this helpful
My partner and I dealt with Linda burns from the Glasgow branch in the month of december 2012.
due to this being our first property rental together my partner and i were in agreement that we needed someone trustworthy and approachable to deal with the whole ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18, 2012
View all comments
(1)
Mr Henderson- many thanks for your comments- we really appreciate you taking time out to post a review. I'm delighted you feel you got a good service and hope you are now happy in your new home! Sally ...
Nov 23,2012
Nov 23,2012
0
people found
this helpful
this helpful
My initial impression of Fineholm Letting was a negative one, but now having been a tenant in two properties managed by them for almost four years I have come to learn that beneath the frosty exterior are some very capable professionals.
When getting in touch ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2012
View all comments
(1)
I very much appreciate your comments Mr Smith and I'm really pleased that we managed to change your opinion and that you feel we have given you a good competent service over the past 4 years. Many thanks for taking the time to do a review too! We work hard to ensure things get done as efficiently as possible and I'm genuinely sorry you sometimes feel that staff are a bt frosty we will contine to work hard to fix that!Again Really value your comments. Sally. ...
Nov 22,2012
Nov 22,2012
0
people found
this helpful
this helpful
My wife and I purchased a house relatively quickly so we got in touch with Fineholm, asking them to source tenants for our flat which we would be vacating.
Sally and Fineholm sourced a fantastic couple with a young child very quickly, performed all the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26, 2012
View all comments
(1)
Many thanks for taking the time to write this review Mr Kennedy and I am delighted that we were able to find you a good tenant quickly so you could move on! Sally ...
Nov 01,2012
Nov 01,2012
7
people found
this helpful
this helpful
This I honestly have to say is the most disgusting, disgraceful service I have ever had any dealings with. When we first moved into the property we were renting from, let's just say it was far from clean, never the less I decided to do ...
read full review
read full review
What agent could do to change your mind?
I feel that the agent could have been more courteous and understanding that we never had a perfect property to begin with. We came into a bit of dirtiness but rather than making a fuss we decided to clean this ourselves rather than kicking up an unnecessary fuss. The house was cleaned before we left however if people are living in the property you have to expect imperfection to a certain extent as it has been lived in. We certainly should not have had all our deposit taken from us. It¢â‚¬â„¢s an absolute disgrace. Guaranteed we left the house in a better condition than we came into it.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 21, 2012
View all comments
(1)
I am sorry you feel you have not have a good service from Fineholm. We try to react to all maintenance request as quickly as possible given that we have to wait for landlord authorisation. We keep photos of all move outs and compare these to pre tenancy photographs and inventories. All our check out representatives are very experienced and will have evidence to support any deductions they feel are necessary. Our aim is to refund full deposit where we can. Sally@ fineholm.co.uk. ...
Sep 25,2012
Sep 25,2012
0
people found
this helpful
this helpful
As a landlord, I'd like to say that I've been very happy in my dealings with Fineholm. They have been very efficient in getting my property on the market. The photos they took were excellent and really showed the property off. They were very competitive ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2012
Sep 24,2012
2
people found
this helpful
this helpful
I had a problem with one the staff in this office me giving the wrong information regarding being a guarantor for my son . I put my complaint in writing and was most impressed by the quick and efficient response from Ellen Hamilton (manager) . Well done ....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2012
Aug 17,2012
7
people found
this helpful
this helpful
Found both the customer service and attitudes of the staff towards the customers at this company absolutley appalling. STRONGLY ADVISE people to STAY AWAY from this agents.
My bother began this Monday (13th August), I had arranged a viewing at the property for 6pm (the ...
read full review
read full review
What agent could do to change your mind?
The agent could have been well mannered, apologetic and preferably not accuse myself of being a liar.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Aug 09,2012
Aug 09,2012
4
people found
this helpful
this helpful
They Charged me for rubbish removal but I did not even leave a paper inside property. They called me and told that I will be refunded deposit money but only the oven cleaning charges will be deducted and I told them to check inventory where ...
read full review
read full review
What agent could do to change your mind?
Just do not cheat people and earn money for your business by cheating the money from depositAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 28,2012
Jul 28,2012
10
people found
this helpful
this helpful
I have used three letting agents in the Glasgow area over the years and Fineholm is by far the worst I have ever encountered. They are a law unto themselves.
They treat you as though your flat is a Fineholm hotel and you are merely ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 04, 2012
View all comments
(1)
I am a landlord who entrusts my property to Fineholm whilst I am working out of the country. It sounds like you have been treated appalingly by them, as was I as a landlord. Unfortunately they seem to tell the landlord that everything is the tenants fault, and tell the tenant that everything is the landlord's fault; thus mucking everyone around, getting everyone's backs up, and making the most money for themselves in the process! Do not be fooled into thinking that the landlord of the property r ...
Jul 26,2012
Jul 26,2012
9
people found
this helpful
this helpful
WORST AND MOST STRESSFUL LETTING EXPERIENCE EVER!!
Getting the flat was stressless, the staff were friendly and I was excited to move in. The woman I dealt with in regards to moving in was great. This was the end to my good experience with Fine ...
read full review
read full review
What agent could do to change your mind?
Been more helpful Had better communication One person you deal with at all times and not lots of different staff who you have to explain yourself to everytime. Less rude. Took some financial responsibilty or at least acted more apologetic when problem arose.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 27, 2012
View all comments
(3)
We are sorry you feel you have been treated in this way and take your comments very seriously. It is extremely unfortunate you were subjected to a number of problems that were outwith the control of Fineholm. However I would be keen to discuss the matter further with you and ask you to contact me on [email protected] ...
Jul 20,2012
Jul 20,2012
0
people found
this helpful
this helpful
We have just had a very positive experience with Fine Holm in a difficult situation. My friend, the tenant had a very smooth letting experience from the on set, with the agents happy to liaise with the landlord about negotiating a slight discount on the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2012
May 16,2012
1
people found
this helpful
this helpful
Had a great experience renting with Fineholm from the first viewing. The move in process was easy, staff were really friendly ( especially reception staff!) and although I didn't have many repairs the ones I did have were fixed fast. Moved back home now but would ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30, 2012
View all comments
(1)
Thanks for the positive feedback- delighted to hear you had a good experience! ...
May 10,2012
May 10,2012
1
people found
this helpful
this helpful
Fineholm have looked after my properties for over 15 years and have provided an excellent service. Any issues/repairs which are all part of the letting business have been dealt with quickly and professionally. I find the staff helpful, courteous and very experienced in letting. Having ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16, 2012
View all comments
(1)
Thanks Ryan for taking the time to post details of your positive experience! Sally ...
May 03,2012
May 03,2012
14
people found
this helpful
this helpful
This is without a doubt the worst agency I have every had the misfortune to deal with. They lied to me that the property would be clean when I moved in and it wasn't. They then wouldn't get it cleaned. The day I moved in ...
read full review
read full review
What agent could do to change your mind?
The list would be endless and I have it all recorded in photographs and email.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 04, 2012
View all comments
(1)
James - I'm sorry to note you feel you haven't been helped with the issues - I am a director and have not seen any letter and I would certainly like to look into your case if you will provide details ? [email protected] ...
Mar 16,2012
Mar 16,2012
0
people found
this helpful
this helpful
I Would like to pass on my sincere thanks to Fineholm for their efficiency in making this tenant's occupancy go so smoothly. I have greatly appreciated the advice and how extremely good they are in their profession...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28, 2012
View all comments
(1)
Many thanks for your comments - we do try to give all our clients a good service and its great when someone takes the time to put on a good review. Thanks again ...
Mar 08,2012
Mar 08,2012
0
people found
this helpful
this helpful
We have really enjoyed our stay in our flat which was rented through Fineholm. The flat was in beautiful condition from the day we moved in and the service has been first class since then. A really good experience and we would definitely rent with ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28, 2012
View all comments
(1)
Thanks Harold for taking the time to do this review - much appreciated and I hope the good service you have found continues... ...
Mar 07,2012
Mar 07,2012
0
people found
this helpful
this helpful
i felt reassured that my property was being let and well managed by fineholm letting ,they seem to have a great selection of tenants that have been living at my house and i have never had any gievance with them in any way.there came ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2012
Mar 03,2012
0
people found
this helpful
this helpful
When working with Fineholm any issues that cropped up were handled with complete professionalism. I was not at all confident initially that this would be the case but appreciate it all the more as a result. If I have cause to use a letting agent ...
read full review
read full review
Was this helpful?
Yes
Yes
Sally
(37)
Linda
(26)
Ellen
(23)
Amanda
(20)
Laura
(20)
Linda
(12)
Pamela
(10)
Karen
(9)
Dawn
(9)
Stephanie
(3)
David
(2)
Lee Anne
(1)
Eleanor
(1)
Diane
Shelagh
Anne
(1)
Veronika
(0)
Stephanie
(0)
Sharon
(0)
Rebecca
Abbie
Victoria
Gillian
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:31 PM 01/11/2017 by allAgents
Best Letting Agent in G1 
Best Letting Agent in G1 
