Welcome to Fine and Country Staffordshire. Exposure, Local expertise, national presence, international audience. The widespread exposure of a property is crucial in today's market. Not only is the mobility of buyers greater than ever, but they could come from quite literally anywhere - through local and regional marketing, national newspapers ...
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Welcome to Fine and Country Staffordshire. Exposure, Local expertise, national presence, international audience.
The widespread exposure of a property is crucial in today's market. Not only is the mobility of buyers greater than ever, but they could come from quite literally anywhere - through local and regional marketing, national newspapers and magazines or, increasingly, internationally using interactive technologies such as tablets and mobile phones.
Fine and Country is a global network of estate agency offices specialising in the sale, purchase and rental of luxury residential property.
With offices in over 275 locations worldwide in the UK, France, Portugal, Spain, Malta, Jersey, Dubai, Qatar, Egypt, South Africa, West Africa, Namibia, Mozambique and Mauritius, Fine and Country combines the widespread exposure of the international marketplace with national marketing campaigns and the local expertise and knowledge of carefully selected independent property professionals.
The widespread exposure of a property is crucial in today's market. Not only is the mobility of buyers greater than ever, but they could come from quite literally anywhere - through local and regional marketing, national newspapers and magazines or, increasingly, internationally using interactive technologies such as tablets and mobile phones.
Fine and Country is a global network of estate agency offices specialising in the sale, purchase and rental of luxury residential property.
With offices in over 275 locations worldwide in the UK, France, Portugal, Spain, Malta, Jersey, Dubai, Qatar, Egypt, South Africa, West Africa, Namibia, Mozambique and Mauritius, Fine and Country combines the widespread exposure of the international marketplace with national marketing campaigns and the local expertise and knowledge of carefully selected independent property professionals.
Latest Reviews
25th Oct 2022
reviewed by 'Jill'
6th Jun 2022
reviewed by 'Rachel'
2nd Apr 2022
reviewed by 'Samson Liu'
1st Apr 2022
reviewed by 'Samantha'
1st Apr 2022
reviewed by 'julie'
30th Mar 2022
reviewed by 'Malcolm R'
Opening Hours
Address
Fine & Country
Dunston Business Village, Woodland Lodge, Dunston, Staffordshire, ST18 9AB
Stafford
Staffordshire
st189ab
01785 338585
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 23 | 3 | 17 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 26,2020
Nov 26,2020
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Anita made the entire experience seamless.
Very professional and went above and beyond at every junction.
As first time buyers, we were incredibly nervous about the entire process, however, Anita instantly put us at ease with her knowledge and expertise....
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Nov 18,2020
Nov 18,2020
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We had a brilliant experience with Anita and the Fine & Country team. We had to relocate early in the process and Anita managed viewings, valuation visits etc without us needing to come back down which was really helpful.
Once solicitors had been engaged Anita managed ...
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Nov 23, 2020
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Thank you so much, it was an absolute pleasure to work with you. I would like to take this opportunity to wish you and your family all the very best in Yorkshire. ...
Nov 10,2020
Nov 10,2020
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We have sold many properties in the past with varying degrees of commitment and competence from the selling agents. Anita Adams has just successfully sold a property for us during which time she showed solid professionalism and dedication to get the job done. I would ...
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Jan 05, 2021
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Thank you, it has been a pleasure working with you. I would like to wish you both good health and happiness. All the very best. Anita ...
Nov 09,2020
Nov 09,2020
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Karl Rusk is a very professional, knowledgeable and courteous estate agent. He is the best estate agent I have dealt with, providing a personable and bespoke service answering all our questions and concerns throughout the sale process.
Karl was very understanding of the current delays ...
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Sep 25,2020
Sep 25,2020
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Karl is simply the finest estate agent I have come across. He delivers the personal service of a small business with the professionalism and consistency of a larger concern. I couldn't recommend him enough whether you are selling your property or even if you are ...
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Sep 21,2020
Sep 21,2020
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Karl was extremely helpful and quick to respond to all questions or issues we had during the purchasing process. I would certainly recommend using him and if we need to buy or sell again, we would use him again....
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Sep 20,2020
Sep 20,2020
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Karl delivered on everything he promised from our first meeting as lockdown ended.
Whilst there were some wrinkles in the sale (aren't there always) he maintained regular contact with us to keep us informed.
The valuation of the property and the subsequent marketing was first ...
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Sep 07,2020
Sep 07,2020
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We worked with Anita Adams, who was extremely helpful and enabled us to complete our sale while we were away on a short break.
Excellent service received with Anita going out of her way to make our sale happen for us.
Highly recommended.
Craig Southwick...
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Feb 18,2020
Feb 18,2020
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Throughout the whole process of selling our house, which had its fair share of ups and downs, Karl was excellent. Karl's communication, was first class and we had complete confidence that he was working with our interests at the fore.
Personally, Karl displayed outstanding professionalism ...
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Dec 12,2019
Dec 12,2019
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Karl was invaluable in our purchase process!
It was a long and protracted but throughout Karl was indispensable in keeping us updated with communication between the solicitors in the chain as well the as purchasers and sellers. It wouldn't have come together in the end, ...
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Nov 04,2019
Nov 04,2019
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Absolutely fantastic service given from Karl, from a buyers point of view. He kept us updated with the progress of the sale (even faster than our own solicitor). He was very approachable, friendly and knowledgeable, helping with some of our queries.
We couldn't recommend him ...
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Oct 30,2019
Oct 30,2019
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Fantastic service. Our agent was Karl Rusk. He made the whole experience stress free. He showed people round, gave regular up dates, under took any channels of marketing and was available any time which was brill.
I have sold many houses but this was the ...
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Sep 16,2019
Sep 16,2019
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Karl was upbeat and dedicated re the sale of the property. Available 24/7 makes a welcome change as viewing was not restricted to certain times, extremely useful re prospective purchasers and rather than a viewing agent Karl is on board re the features etc of the ...
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Jun 11,2019
Jun 11,2019
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We are very pleased with the services that Fine and Country provided,we had already been on with two other estate agents for over a year with no response at all.Karl Rusk called on me and asked if he could help . We took him ...
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Comment on agent fees
The fees are reasonable bearing in mind that karl did the job and got our house sold.
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Karl
(21)
Sarra
(1)
Chenille
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
F&C (Midlands) Ltd
In-House Complaints Procedure
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House
1st Floor, Elstree Way
By Email
[email protected]
By Phone
0333 321 9418
Borehamwood
WD6 1JH
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
Last updated at 10:40 AM 25/10/2022 by allAgents
In-House Complaints Procedure
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House
1st Floor, Elstree Way
By Email
[email protected]
By Phone
0333 321 9418
Borehamwood
WD6 1JH
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
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