95% sales valuation accuracy
96% sales fee satisfaction
95% lettings valuation accuracy
99% lettings fee satisfaction
Ernest-Brooks International sets the benchmark as an international property company offering specialist real estate services for occupiers or investors in the London & UK property markets. While we offer traditional estate agent services such as; lettings, valuations, accompanied viewings, applicant referencing and property management, we excel in the field of assignment ...
show more
Ernest-Brooks International sets the benchmark as an international property company offering specialist real estate services for occupiers or investors in the London & UK property markets. While we offer traditional estate agent services such as; lettings, valuations, accompanied viewings, applicant referencing and property management, we excel in the field of assignment contracts and new homes.
Our mission: With headquarters in London and four offices in three countries, we ensure maximum exposure for our clients assets and aim to provide an unrivalled service based on honest and direct knowledge. With our forward thinking marketing strategy we can educate our clients to help achieve their investment goals.
To find out more, speak to one of our consultants on 020 3621 8881
Our mission: With headquarters in London and four offices in three countries, we ensure maximum exposure for our clients assets and aim to provide an unrivalled service based on honest and direct knowledge. With our forward thinking marketing strategy we can educate our clients to help achieve their investment goals.
To find out more, speak to one of our consultants on 020 3621 8881
Latest Reviews
View all Reviews 115
30th Sep 2020
reviewed by 'Jessica'
17th Sep 2020
reviewed by 'Fred'
24th Aug 2020
reviewed by 'mukta'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £173,000 | £2,185,000 |
| Lettings | 95% | 99% | £1,150 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 0 | 32 | 2 | 19 | 0 | 34 | 4 | 0 | 2 |
Areas covered
- E15
- B9
- SE16
- SW3
- SE10
- SW1V
- SE2
- E1
- E14
- SW8
- SE1
- E9
- B1
Address
189 Marsh Wall
Canary Wharf,London
Greater London
E14 9SH
0203 621 8881
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Oct 28,2020
Oct 28,2020
0
people found
this helpful
this helpful
Worked hard for us (while some other agents were fumbling all over) with Samantha in strong backup support. Reliable agency...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2020
Sep 30,2020
0
people found
this helpful
this helpful
Know Paul Curtis for a while. He is very helpful, professional and responsive. He works hard for his clients. And try his best to get a good deal....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2020
Sep 30,2020
0
people found
this helpful
this helpful
Hallam's keeness and responsiveness in marketing our unit was what initially drew us to working with Earnest Brooks. Just as importantly, because he was prepared to be open minded and flexible in meeting our needs, he resolved 2 deal-breakers that potentially stopped us from starting work ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17,2020
Sep 17,2020
0
people found
this helpful
this helpful
I have a horrible experience in dealing the purchase with you recently.
I was confirmed by your ** before my decision to buy the property that it will accompany with 24 months tenancy agreement starting from Fed 2020. As I am an overseas buyer and would like to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2020
Aug 24,2020
0
people found
this helpful
this helpful
I found Anthony Dorr to be very helpful and friendly whilst I was searching for a property to buy. I must commend him for explaining clearly the information I needed and being a supportive guide. Thank you Anthony....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2020
Aug 21,2020
0
people found
this helpful
this helpful
I had used 2 agencies previously. But Ernest-Brooks International really shines. Hallam was very proactive and keen to help. If he were not sure of anything, he would ask a member of the team to help. This agency is well-versed in technical knowledge and current market ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2020
Aug 17,2020
0
people found
this helpful
this helpful
Even if the deal didn't go through, Yujin was helpful, responsive and promptly refunded the deposit once the landlord denied the offer...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2020
Aug 16,2020
0
people found
this helpful
this helpful
I had a lot of problems and they used their patients to help me to solve it. I got a great experience with them....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2020
Aug 10,2020
0
people found
this helpful
this helpful
Had an excellent service from John who recommended a very nice new residential project in a prime location. He was very responsive and clarified all our questions regarding the property.
Can highly recommend Ernest-Brooks based on my experience....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10,2020
Aug 10,2020
0
people found
this helpful
this helpful
Craig responses quickly and provided useful professional advices, he is knowledgeable, very efficient, helpful and friendly. It’s a really nice experience. Keep it up!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2020
Aug 05,2020
0
people found
this helpful
this helpful
I have been dealing with Jonathan Howe from Ernest Brooks for the purchase of my flat. He is friendly and very helpful. He always response to my queries promptly. He is a great asset to your company. Highly recommended Jonathan!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment.
In terms of personal ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
I was informed by one of the staff that the landlord is happy to move forward with my offer. Later in the day at 10 pm, I was informed that the landlord has accepted another offer.
I would just like to express my deep disappointment with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment.
In terms of personal ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22,2020
Jul 22,2020
1
people found
this helpful
this helpful
Very nice service. Reply fast with patience. Recommendations are of good rates and quality. Able to provide services with different languages....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2020
Jul 20,2020
0
people found
this helpful
this helpful
Smooth and straight forward process. The sales agent is responsive to general questions on the property while being very clear with the terms & languages. WhatsApp is very good tool for communication without loosing ourselves in overlong email threads...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 19,2020
Jul 19,2020
1
people found
this helpful
this helpful
He is very good, very professional, and provides excellent services for tenants. He is very convenient in communication. No matter how busy he is, he will answer my questions at the first time...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2020
Jul 16,2020
0
people found
this helpful
this helpful
He is definitely the best! He made the whole process easy and convenient. He is very approachable and he replies to queries and questions even after office hours! The whole process was handles in an efficient, timely and professional manner. Knowing the difficulty brought about ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2020
Jul 15,2020
0
people found
this helpful
this helpful
Paul has been very professional, helpful and supportive since the beginning when he approached me until I am not engaged with both EB's sales and leasing team.
Samantha is also brilliant in covering Paul during his sick leave and following up on the legal process ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 15,2020
Jul 15,2020
0
people found
this helpful
this helpful
Yujin has been extremely helpful throughout the entire renting process. He has given honest advice in regards to the property and looked after me very well. Everything was handled in an efficient And professional manner which allowed me to sit back, relax and prepare for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2020
Jul 14,2020
0
people found
this helpful
this helpful
Dear Ernest brook,
Jason and Himi have been very helpful with helping me to get document sorted for my future apartment.
they provide a fast service with an excellent quality and I would give them a full marks if their is any rating.
Thanks
Bunthorn...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2020
Jul 14,2020
0
people found
this helpful
this helpful
We’ve had a few ups and down trying to find our first rental property during COVID times.
Yujin was very professional, friendly and reliable.
Always explained what the next steps would be and when to expect them....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 14,2020
Jul 14,2020
0
people found
this helpful
this helpful
Thomas Wells the lettings negotiator and Jason Ung the agent were both very professional and efficient to work with and communicated well with us through the process....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2020
Jul 13,2020
0
people found
this helpful
this helpful
Yujin supported me during the process of renting flat 102 at E147PT. It was a challenging process as it all happened while I was abroad. Yujin responded immediately and effectively to all requests/questions. The most important quality was that he listened. He always took ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2020
Jul 13,2020
0
people found
this helpful
this helpful
Yujin is wonderful and has been very helpful and approachable throughout the whole process. He made sure all our concerns were addressed in a very timely manner and extended all the help we needed. All our requests were well coordinated by him as well. The ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2020
Jul 13,2020
0
people found
this helpful
this helpful
Very quick and responsive agency. Yujin has been very helpful in my search. The process of renting during the pandemic was very transparent and is very trustworthy throughout. I have no hesitation in recommending Yujin’s services....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2020
Jul 11,2020
0
people found
this helpful
this helpful
Jonathan was my first contact for buying a property to let. His no bulls**t approach gained my confidence in him. He eventually got me a fantastic deal for 2 properties in the same building at Navigator Wharf.
Really appreciate your help Jonathan....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2020
Jul 09,2020
0
people found
this helpful
this helpful
We would like to thank John very much for helping us find the apartment we loved.
He approached his work with great professionalism, was helpful and responsive any time of the day.
He showed us many apartments and was always considering our requirements for property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2020
Jul 09,2020
1
people found
this helpful
this helpful
Great agent in Canary Wharf London
If you want an experienced agent that knows how to do their job please look no further than Ernest Brooks. They got me an offer on my property at the asking price without even putting the property on the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2020
Jul 09,2020
2
people found
this helpful
this helpful
We had a really nice experience with this company especially the letting agent Yujin which was really Kind and professional
We do recommend Ernest Brooks for the high standard of service provided
Thank you guys for all...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05, 2023
View all comments
(1)
Ernest Brooks is under Administration and the new Ernest Brooks International company led by the same person Elliot Rainbow has promised to settle the invoices but when it comes time to do it is actually avoiding payments and has told that they will not pay, But still are continuing to operate under the same name so any suppliers provided work for this company can face the same story and the invoice was only £600, meaning that they may have some financial difficulties as at the amount is not la ...
Elliot Rainbow
(41)
Maciej Rutkowski
(31)
Yujin Ee
(15)
Mark Ross
(8)
Kaneda H Sylvester-Vuong
(6)
Jason Ung
(6)
Jack Wylie
(5)
Kieran Savage
(5)
Paul Curtis
(3)
Henry Ma
(2)
Mary Cai
(2)
Ramesh Puvaneswaran
(1)
Rebecca Naya
(1)
Victor Necruta
(0)
Fiona Lam
Jessica Chapman
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly.
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:
Step One: Speak to your broker or manager
At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.
If you and your broker/manager cannot agree on a way forward, please go on to Step Two.
Step Two: Alert the director of the relevant department
Please contact: [email protected]
We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.
A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.
If you are not happy with our final decision, you may move on to Step Three.
Step Three: Refer your complaint to the Property Ombudsman
You must follow our in-house complaints process before taking the matter any further.
If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.
To do this, download the complaints form by following the link below:
https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 5:18 PM 21/09/2018 by Elliot Rainbow
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:
Step One: Speak to your broker or manager
At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.
If you and your broker/manager cannot agree on a way forward, please go on to Step Two.
Step Two: Alert the director of the relevant department
Please contact: [email protected]
We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.
A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.
If you are not happy with our final decision, you may move on to Step Three.
Step Three: Refer your complaint to the Property Ombudsman
You must follow our in-house complaints process before taking the matter any further.
If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.
To do this, download the complaints form by following the link below:
https://www.tpos.co.uk/consumers/completing-the-complaints-form
Best Estate Agent in E14 
