100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
95% lettings fee satisfaction
Dockside value every client and we ensure that we listen to and understand what your wants and needs are. Our team of professionals are here for you and whilst they use their skills to build and influence target audiences they are also committed to the highest level of professionalism acting ...
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Dockside value every client and we ensure that we listen to and understand what your wants and needs are. Our team of professionals are here for you and whilst they use their skills to build and influence target audiences they are also committed to the highest level of professionalism acting with honesty, integrity and respect.
We are a reputable, independent company with branches in Rochester and Strood. With a strong track record of specializing in sales, lettings, property management and new homes we pride ourselves on being able provide excellent service to our clients. Relishing in a high referral rate from existing clients and other professionals within the industry we feel it’s our values that differentiate us from the rest.
We cover the Medway towns and the surrounding areas in Kent with a strong belief that from our years of experience we can eliminate all the usual stresses associated with moving.
Our teams are available to talk to you whenever you need us - seven days a week and outside office hours; we hope that you find this information useful and look forward to greeting you personally in the near future.
We are a reputable, independent company with branches in Rochester and Strood. With a strong track record of specializing in sales, lettings, property management and new homes we pride ourselves on being able provide excellent service to our clients. Relishing in a high referral rate from existing clients and other professionals within the industry we feel it’s our values that differentiate us from the rest.
We cover the Medway towns and the surrounding areas in Kent with a strong belief that from our years of experience we can eliminate all the usual stresses associated with moving.
Our teams are available to talk to you whenever you need us - seven days a week and outside office hours; we hope that you find this information useful and look forward to greeting you personally in the near future.
Latest Reviews
10th Nov 2023
reviewed by 'Alex'
28th Oct 2021
reviewed by 'troy blackburn'
14th Jul 2021
reviewed by 'Nima'
25th Jun 2021
reviewed by 'Paul Walker'
22nd Feb 2021
reviewed by 'Mohammadali'
Opening Hours
Address
Dockside Property Services
206 High Street
Rochester,Medway
Kent
ME1 1JA
01634 400 922
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £175,000 | £550,000 |
| Lettings | 97% | 95% | £400 | £1,705 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 40 | 3 | 33 | 7 | 9 | 0 | 2 | 0 | 7 | 0 |
Areas covered
- ME1
- ME2
- ME4
- ME7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Dec 14,2015
Dec 14,2015
2
people found
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this helpful
Disgusting service, lousy unprofessional bad manners,
Do not respond to email if phones in reasonable timeframe and if you call a redponse after 4 days and several attempts reasonable then you must live on another planet!
There overall service is appalling,
Charge for referencing, sending text ...
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Comment on agent fees
‚£150 checkout ‚£25 for a burn mark (already there prior to moving in) but taking final work from the independent report!
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Dec 24, 2015
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Dear Nigel,
I have reviewed all of our let properties and can not find anyone with your name or paying £400pcm. Perhaps you could contact me directly at [email protected] and I would be happy to investigate the matter. ...
Nov 28,2015
Nov 28,2015
3
people found
this helpful
this helpful
Dockside let my apartment out last week and all went well. They handled the move in for me and all the paperwork was done on time and ok. The tenants seem really nice and the rent they got me is more then another agent told ...
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Comment on agent fees
Happy to pay the fees.
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Nov 16,2015
Nov 16,2015
2
people found
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this helpful
Dockside are the most disorganised letting agents I have ever dealt with. We organise property inspections, they do not book them in so we waste our time waiting in for someone to do the periodic inspection for them to never turn up.
We let them ...
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Nov 20, 2015
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Dear MG, I am really sorry to hear that you have had some issues. We are reliant, sometimes, on third party suppliers but do try our best to ensure they turn up on time for both property inspections and for maintenance works. I know that we have faced some issues but I also understand that my team are trying their very best to resolve them for you. Please contact me personally at [email protected] if you have any further issues. Thank you for bringing this to my attention. ...
Oct 09,2015
Oct 09,2015
3
people found
this helpful
this helpful
I have had a very positive experience with Dockside so far, all the staff in the office is so friendly and they made me feel so welcome every time I went into the office....
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Oct 08,2015
Oct 08,2015
3
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I have been tenant of Dockside for just over a year now and I am looked after very well by them. I have had no problems since I've been with them and could not ask for a better service....
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Oct 08,2015
Oct 08,2015
2
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I would like to say a huge thank you to the fantastic team at Dockside for doing such a good job of looking after my property for me, I could not do a better job myself....
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Oct 07,2015
Oct 07,2015
2
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I only recently started letting my property out with Dockside and Matthew very quickly found an excellent tenant for my property, making the letting process very smooth. Thanks to Matthew and the rest of the team at Dockside!...
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Oct 07,2015
Oct 07,2015
1
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I was a bit wary when Dockside first put my property on the market as i wasnt sure how much interest it would get. fortunately, Dockside did a very good job of marketing the property and people started showing interest in the property almost straight ...
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Oct 06,2015
Oct 06,2015
1
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I am extremely pleased with the way Dockside have been managing my property for the past year. So far, there have been no major problems but any problems there has been, have been sorted very quickly. I would not hesitate to recommend Dockside to anyone ...
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Oct 06,2015
Oct 06,2015
1
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I recently let my property out with Dockside and the professionalism show by the staff members blew me away. Emma was very helpful throughout the letting the process, always keeping me updated on any viewings that went through at my property and always gave me ...
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Oct 06,2015
Oct 06,2015
1
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Dockside are currently looking after my property and I am very lucky that they are as they are doing a very good job of it and they make my life a whole lot easier because of how well they look after it....
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Oct 05,2015
Oct 05,2015
1
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Dockside are doing a very good job of looking after my property. Any problems that there have been with the property have been resolved promptly, thanks to Emma's hard work....
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Oct 05,2015
Oct 05,2015
1
people found
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I am letting my property with Dockside and I feel that they are doing a good job of managing it. I am always kept updated on any viewings that happen at my property and how those viewings went....
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Oct 02,2015
Oct 02,2015
1
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The team at Dockside do a very good job of looking after my property, which is very helpful of them as I live abroad so I cannot manage the property myself....
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Oct 01,2015
Oct 01,2015
1
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I have been a tenant of Dockside for quite a while now and so far I have had a very pleasant experience. My first point of contact, Emma was incredibly helpful throughout the letting process and has stayed helpful the whole time I have been ...
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Sep 30,2015
Sep 30,2015
1
people found
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Spencer has always offered me not only a great service but also really sound advice, even when it means Dockside hasn't any money from the advice. A great guy and a good firm....
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Comment on agent fees
Genuinely happy to pay their fees.
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Sep 30,2015
Sep 30,2015
1
people found
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I recently rented a property through Dockside and the agent I was working with, Matthew, was very helpful throughout the letting process and always kept me updated....
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Sep 16,2015
Sep 16,2015
1
people found
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I just had to write a review, I don't usually do this but had such good service felt I needed to. I have rented out three flats in Medway and the last one, through Dockside, I moved into last week. Had great service all the ...
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Comment on agent fees
Nothing but praise, so well worth it.
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Sep 11,2015
Sep 11,2015
2
people found
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Had a simply brilliant experience with Dockside. I saw a flat that was actually on with two agents. I called the other agent first and they were quite pushy and not very professional. I decided to then call Dockside and the difference was amazing. Matt ...
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Comment on agent fees
No more expensive than other agents and a really, really good service.
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Sep 10,2015
Sep 10,2015
2
people found
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I am glad to say that, having been a tenant of Dockside for over 6 years, that I have always been treated with respect. I moved out last week and got all of my deposit back and quickly. Thanks to the Dockside team, I will certainly ...
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Comment on agent fees
A great service.
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Jun 06,2015
Jun 06,2015
4
people found
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Awful awful service. I have contacted them on so many occasions to get my deposit back, no acknowledgement or response, even after ringing and being promised a callback. I have now waited 3 weeks whilst emailing them everyday and they still won't solve it. It is ...
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Apr 25,2015
Apr 25,2015
3
people found
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I living in Hong Kong so must have good agent. Dockside look after my and my families flats very nicely. Rent always paid on time every month. No problems in 4 years. Very good agent....
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Comment on agent fees
Very good fees.
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Apr 24,2015
Apr 24,2015
3
people found
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I had a really positive experience with Dockside. I rented 18 months ago and the guys at Dockside were super. They responded quickly and made my move a smooth process. Would defo use them again....
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Comment on agent fees
Fees were fine.
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Apr 09,2015
Apr 09,2015
3
people found
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I used Dockside based on a referral from a friend. They have been great, really helpful and very informative. I must thank my friend!...
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Comment on agent fees
Very fair.
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Mar 31,2015
Mar 31,2015
3
people found
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I am happy with the service I get from Dockside Property Services. I have used both their branches in Rochester and Strood and have been treated equally well....
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Comment on agent fees
Fees were ok.
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Mar 26,2015
Mar 26,2015
3
people found
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Dockside have looked after my property in Medway for 5 years and have always offered me sound advice and great service....
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Comment on agent fees
Happy enough.
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Mar 12,2015
Mar 12,2015
3
people found
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I have been using Dockside to rent my property for a while now and have been so pleased that in January I elected to use their management service. Wow! It has been a smooth process and now I don't have to worry about rent payments ...
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Comment on agent fees
I am happy.
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Mar 11,2015
Mar 11,2015
3
people found
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I would like to echo some other comments made here. I have been using Dockside since I purchased my first apartment back in 2009. Since then I have expanded my portfolio and now own several properties within the Medway towns, including houses AND apartments.
I can ...
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Comment on agent fees
No problem with their fees at all.
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Mar 10,2015
Mar 10,2015
3
people found
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As a panel surveyor I meet lots of estate agents. The Dockside office always have keys ready for me in a timely fashion and help me with good quality comparable info. They are well organised and friendly....
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Mar 07,2015
Mar 07,2015
3
people found
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I have three houses within the Strood area and I am happy to write this review. Dockside have looked after me very well over the last 5 years and I would not dream if instructing another agent in Medway. I only wish they covered South East ...
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Comment on agent fees
Happy to pay their fees due to high service levels
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:26 PM 11/03/2016 by allAgents
