100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
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DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
Latest Reviews
3rd Oct 2024
reviewed by 'Andrew'
1st May 2024
reviewed by 'Cameron Armstrong'
29th Apr 2024
reviewed by 'Kunle'
9th Jan 2024
reviewed by 'Gary Gentleman'
27th Dec 2023
reviewed by 'Sajad Ali'
8th Dec 2023
reviewed by 'Lauryn'
Opening Hours
Address
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside
Edinburgh
City of Edinburgh
EH7 5RA
0131 558 3000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 101 | 17 | 224 | 63 | 1 | 0 | 7 | 1 | 7 | 8 |
Areas covered
- Edinburgh
- Glasgow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Images & Videos
Oct 31,2018
Oct 31,2018
1
people found
this helpful
this helpful
We have leased our property through DJ over 3 years ago. During that time there were a number of issues and ridiculous charges (£900 for repainting 2 rooms, to a very poor standard) but because we lived away we trusted them with their judgement. Contrary to what they ...
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Comment on agent fees
Standard fees for an agent who does stuff. Since their only contribution was finding new tenants, ridiculously overpriced.
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Oct 31, 2018
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Hi, we're sorry to hear you haven't had a good experience with DJ Alexander. Our Head of Customer Service would be happy to chat with you more about this to try and resolve any issues - he can be contacted at [email protected]. Many thanks ...
Oct 31,2018
Oct 31,2018
0
people found
this helpful
this helpful
We started renting from DJ's in July 2018. From the beginning there were red flags - moved in and the inventory wasn't completed correctly - some significant damage overlooked. We had to continually chase for this to be amended. Then the washing machine AND the dishwasher ...
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Nov 08, 2018
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Dear Abi
Thank you for giving me the opportunity to review your complaint and I am glad we have been able to find a resolution to the issue. As previously mentioned if I can be of any assistance to you moving forward then please do not hesitate to get in touch with me directly. Kind regards Steve ...
Oct 24,2018
Oct 24,2018
0
people found
this helpful
this helpful
Dealt with very pleasant and professional people at DJ Alexander and they all did an excellent job of promoting my property and quickly achieving a successful tenancy. Very pleased....
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Comment on agent fees
Fees are reasonable
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Nov 02, 2018
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Dear AW, Many thanks for posting such a lovely review and we're very pleased that you're delighted with the service you have received. Kindest Regards, Daniel & Neill ...
Oct 23,2018
Oct 23,2018
0
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this helpful
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Daniel is very professional in his approach and I was particularly impressed with his outlook and knowledge of the rental market. He was very patient with me and addressed all my concerns with a very positive attitude. The fact that we landed suitable tenants in ...
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Comment on agent fees
The fees are reasonable for such high level of professional
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Oct 23,2018
Oct 23,2018
0
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I have found DJ Alexander, in particularly Kimberley Berry to be a delight to interact with, both during the initial letting process in finding a flat but also in the on going support in relation to my lease, any maintenance issues and any administrative support ...
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Comment on agent fees
I don't think they are the cheapest but you get what you pay for - which is very good service.
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Oct 15,2018
Oct 15,2018
0
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The transition over to using DJ Alexander to let my property couldn't have gone smoother. Daniel was always on hand to answer all my questions, and gave good, practical advice which I found very helpful. He guided me through the process and kept me updated ...
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Comment on agent fees
Fees were very competitive.
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Oct 15,2018
Oct 15,2018
0
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I found Neill to be very friendly and efficient and always on hand to answer any questions I had. He always responded very quickly which was helpful.
Overall I found the team to be very responsive, and accommodating when it came to arranging appointments. Very ...
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Comment on agent fees
Very competitive.
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Oct 11,2018
Oct 11,2018
0
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Both ladies were exceptional in helping my partner and I find our new home. Couldn't rate them highly enough. :)...
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Comment on agent fees
Good
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Oct 11, 2018
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Hi Andy, thank you so much for your positive review - we really appreciate it. We would love to pass this on to the correct staff members and reward them for their hard work, do you have the names of the ladies that helped you? Many thanks. ...
Oct 09,2018
Oct 09,2018
0
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this helpful
this helpful
From the moment we met Stephen he was very professional and extremely helpful. Nothing was too much bother for him. Whenever you had a query he always gave you a prompt reply which made the whole experience stress free....
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Oct 08,2018
Oct 08,2018
0
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Donna and Laura both are great and very helpful and professionally efficient.
Ben is brilliant too. They work very hard ....
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Comment on agent fees
Fees are fair and square & old school which is what I like . I have been tenant and Landlord myself via them . they have huge data base and lots employee and yet all very helpful and professional .
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Oct 07,2018
Oct 07,2018
0
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From my first contact with DJ Alexander I felt confident they would look after my interests, my tenant and my property. Three months on, and with a professional tenant and excellent rental figure secured, I'm happy with my decision to place my business with them....
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Comment on agent fees
Not the cheapest but probably worth the extra.
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Oct 04,2018
Oct 04,2018
0
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Laura has looked after our company for the past 6 years. Laura is extremely professional, meticulous in contracting, reliable, timely, supportive and a strong communicator. It's been a pleasure working with her. Thanks for everything!...
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Sep 24,2018
Sep 24,2018
0
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I had no idea about buying property in Edinburgh. after dealing withdjalexanders i enjoyed it and would be looking for buying more in the coming future .
i expect the way i was treated when i bought the property will continue while DJ Alexander manages the ...
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Comment on agent fees
good so far
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Sep 23,2018
Sep 23,2018
0
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Great service - our property was rented quickly and DJ Alexander have helped throughout the process, keeping us informed and taking care of all the regulatory compliance with no fuss....
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Comment on agent fees
Fees are very reasonable for service provided.
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Sep 17,2018
Sep 17,2018
0
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**** Donna kept proactively in touch with us at the start of our experiences with DJ Alexander, as a landlord. Donna provided a helpful link with other staff to get requisite work actioned, and supported Ben in securing our relet as a new customer. Donna went ...
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Comment on agent fees
Fees are competitive
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Sep 17, 2018
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Thank you for your lovely comments and I am delighted to hear you have been happy with your experience with us!
It was a pleasure supporting you through the initial stages of your journey. Donna ...
Sep 10,2018
Sep 10,2018
1
people found
this helpful
this helpful
I have been dealing with James though a checkout process and he has been excellent to deal with always keeping me up to date and very informative...
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Comment on agent fees
Same as others
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Sep 06,2018
Sep 06,2018
0
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I can't recommend Ben enough! He has been so helpful with finding us a tenant. He always kept me updated and is extremely pleasant to talk to. I have used a number of estate agencies in the past and DJ Alexander is by far the ...
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Aug 28,2018
Aug 28,2018
0
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Laura O'Donnell was very informative in letting us know about relevant properties in relation to our search criteria. As we had failed in our first attempt, she notified us about a second property which we were then successful with. Both Laura's were very easy to ...
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N/A
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Aug 27,2018
Aug 27,2018
2
people found
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Had nothing but issues with DJ's and can definitely say I will not be renting through them again. Disgusted with the lack of communication and time scale of getting things done, and also how pathetic they have been it's the difference in photo techniques in ...
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Aug 27, 2018
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Hi, we are really sorry to hear you have had a bad experience as a tenant with DJ Alexander. If you would like to discuss your issues further, please get in contact with our Head of Customer Service via [email protected] and he would be more than happy to help. Thanks. ...
Aug 16,2018
Aug 16,2018
0
people found
this helpful
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I have been really impressed with the service that I have received from D.J.Alexander in the past couple of months. From my very first meeting with Ben and Donna, I have found the agency to be professional, honest and efficient. Staff in the ...
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Comment on agent fees
I consider the fees to be good value, based on the service provided and in comparison with other Agents.
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Aug 17, 2018
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Elspeth, I am delighted to hear how happy you have been with our service! It has been a real pleasure working with you and we wish you all the best in your new venture. Donna ...
Aug 02,2018
Aug 02,2018
2
people found
this helpful
this helpful
Fantastic, professional experience from start to finish. My wife and I moved to Edinburgh for work, and the whole process with DJ Alexander was a breeze. Great communication from start to finish, and clear instructions on what we needed to do. Clear and reasonable pricing ...
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Aug 02, 2018
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Oliver
I'm so pleased you found the experience good. It's not always easy making sure everything lines up perfectly for new people moving rented properties. Thank you for sharing your positive review and I hope you have many happy years in the property.
Rob Trotter
ASSOCIATE DIRECTOR ...
Jul 13,2018
Jul 13,2018
1
people found
this helpful
this helpful
The move was very easy and they were extremely helpful in helping us negotiate a pet with the land lord. Chris went above and beyond."...
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Jul 09,2018
Jul 09,2018
0
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I've been really impressed by the helpfulness of all staff and the professional approach to all aspects of the process. It's hugely refreshing and reassuring - thank you!...
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Jun 29,2018
Jun 29,2018
0
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"i have ran a business for 30 years and i realise that most businesses suffer from some form of lack of effort or disfunction my own included i did not get any sense of that from dj alexander everyone was efficient and on top of everything ...
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N/A
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Jun 27,2018
Jun 27,2018
5
people found
this helpful
this helpful
In short, a terrible experience with a terrible agency, avoid them if you can.
We left the flat in extremely good conditions (even better than we found it at the beginning), yet they still tried to rip us off claiming that they would have to ...
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Jun 27, 2018
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Hi
I am really sorry to hear that you felt unfairly treated. We really do try to look after both our landlord's and our tenant's best interests when assessing dilapidations at the end of tenancies. It's always hard when negotiating between the two parties at the end of tenancies as their views and expectations can can often be totally opposing. I'm pleased you did get your full deposit back in the end and I am sure that our staff were acting in what they believed was a fair and reasonable ma ...
Jun 20,2018
Jun 20,2018
0
people found
this helpful
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Nicole was very helpful in various ways - e.g., hurried to provide us with the lease which we needed asap for our son's school application. Also happy to help with even small requests after we'd moved in - e.g., to give us the ...
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Jun 15,2018
Jun 15,2018
3
people found
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I am an expat trying to find a property back home in Scotland to come home to and they have been useless. I have emailed them about multiple properties to rent and I have not so much as received an acknowledgement of my inquiry. How ...
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Jun 15, 2018
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Tom, i am very sorry we have not been back in touch with you sooner, please email me your details and i will have a member of the team look into how best we can help you. My email address is [email protected] or call me on 0131 243 6760. Kind regards Steve ...
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
Our new flat at Learmonth is lovely. We will be very happy here Joanne and Gregor are both very skilled letting agents. They look after us like the true professionals they are. First class....
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Comment on agent fees
Fees are are good.
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May 30,2018
May 30,2018
0
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The whole process of viewing and application and right to the moment of handover of keys was very professionally managed. Both Graham and Laura were very helpful and went out of their way to facilitate a smooth entry for us. Overall a wonderful experience."...
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May 29,2018
May 29,2018
0
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All staff dealt with very friendly. Gregor was great and so was Nicole who organized the Tenacy. Very professional and friendly...
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Comment on agent fees
Good
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Laura McTaggart
(25)
Daniel
(22)
Laura O'Donnell
(11)
Deirdre
Ben
(10)
Gregor McCrorie
(7)
Dale
Holly Harrison
(4)
Ashley Smith
(3)
Donald
(3)
Kevin Fraser
(2)
Martin Urquhart
(2)
David Alexander
(1)
Taylor French
(1)
Rachel Barker
(1)
Rosie
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents
Best Letting Agent in EH7 
Best Letting Agent in EH7 
