100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
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DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
Latest Reviews
3rd Oct 2024
reviewed by 'Andrew'
1st May 2024
reviewed by 'Cameron Armstrong'
29th Apr 2024
reviewed by 'Kunle'
9th Jan 2024
reviewed by 'Gary Gentleman'
27th Dec 2023
reviewed by 'Sajad Ali'
8th Dec 2023
reviewed by 'Lauryn'
Opening Hours
Address
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside
Edinburgh
City of Edinburgh
EH7 5RA
0131 558 3000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 101 | 17 | 224 | 63 | 1 | 0 | 7 | 1 | 7 | 8 |
Areas covered
- Edinburgh
- Glasgow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Images & Videos
Apr 20,2017
Apr 20,2017
0
people found
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this helpful
Staff were incredibly efficient and friendly, helping me ease into the Scottish system without difficulty... it was an absolute pleasure dealing with them and I highly recommend DJ Alexander....
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Apr 17,2017
Apr 17,2017
7
people found
this helpful
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I came to DJ Alexander with high hopes as I had been let down by several previous letting agencies in Edinburgh in the past. However, now I can add DJ Alexander onto that unfortunate list. Firstly, I had only been at my property for a ...
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Comment on agent fees
Told me they would charge me £350 to change a name on a contract! Awful.
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Apr 24, 2017
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Dear Miranda
I am genuinely sorry that you feel as though you have been unfairly treated. We are basing our dilapidation assessment on the photographic check-in report and the final inspection carried out when you vacated. We were disappointed with the condition the property was left in after you moved out. I do acknowledge that you encountered problems with your boiler during your tenancy and we have asked the owner of the property if they would be willing to offer you any compensation fo ...
Apr 13,2017
Apr 13,2017
1
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this helpful
this helpful
A big thanks to Ashley Cooper for her professionalism as well as her colleague Taylor. They were very helpfull and polite....
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Apr 05,2017
Apr 05,2017
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I had never rented before and your firm made the process easy for me. Everyone I have come in contact with has been helpful and pleasant. All problems that I have encountered in the first few days have been efficiently and quickly dealt with. Thanks, ...
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Mar 14,2017
Mar 14,2017
1
people found
this helpful
this helpful
I have literally been telling my friends how great the moving process has been with DJ Alexander, specifically with our property manager Craig who could not have been more helpful and friendly throughout. The application process was quick and straightforward and the online portal by ...
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Mar 03,2017
Mar 03,2017
9
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THIS COMMENT WAS MADE OF THE GLASGOW OFFICE BUT I CONCUR, "Incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out."
We had 2 professional cleaners clean the house and left it in better condition than when we moved ...
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Mar 07, 2017
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(1)
Dear Canadain,
I am sorry that you are unhappy about how the tenancy you had with us was handled when you vacated at the end of your lease agreement, can you confirm the address so that I can investigate this further for you?
In order for us to claim any funds from a tenants deposit for cleaning (or anything for that matter) we must show sufficient evidence to illustrate that without doubt the claim is justifiable. Safe Deposit Scotland will not award costs in our favour without sufficie ...
Mar 02,2017
Mar 02,2017
5
people found
this helpful
this helpful
I am really disapponted with Dj Alexander, especially with Craig Barrie! He phone me that my application was accepted at one property, asked me to pay the deposit and then phone me again to cancel everything. I lost 2 properties with him and I haven't got ...
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Comment on agent fees
Very bad
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Mar 06, 2017
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Dear Andreea,
I am very sorry that you have been dissapointed with the service you have received from us in relation to your application to rent a property through us. I have looked into this matter and have been advised that the landlord of the property you applied for, changed their minds regarding your pet living in the flat after you had paid the holding deposit. We must act on the landlords instruction and notified you of this decision immediately.
All refunds take 3 days to process t ...
Feb 25,2017
Feb 25,2017
0
people found
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Seamless, great service and advice, not only regarding my rental but help getting utility accounts set up, absolutely recommend and will definitely deal with them again...
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Comment on agent fees
Reasonable, and run a reduced deposit scheme which makes a huge difference
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Feb 14,2017
Feb 14,2017
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We weren't sure whether to rent out our flat (or sell it) so approached DJAlexander simply because we'd seen their boards locally. The professional, friendly and quick response from the get go was a winning factor in selecting them as managing agents. Their assessment of ...
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Comment on agent fees
Entirely fair for the service levels provided.
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Jan 28,2017
Jan 28,2017
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The staff at the D.J.Alexander establishment in Edinburgh went above and beyond to help me and my partner into our new accommodation, even around a busy holiday period and working within time restraints. I would like to specially commend Graham Wilson, who helped ...
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Jan 18,2017
Jan 18,2017
13
people found
this helpful
this helpful
Absolute joke of a letting agency.
When we signed our rental agreement two years ago, DJ Alexander seemed great. They were very responsive and very helpful. Even after we moved in, every issue was dealt with within respectable delays.
About six months ago however, things ...
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Jan 09,2017
Jan 09,2017
1
people found
this helpful
this helpful
Martyna was very helpful and provided excellent communication. We got a viewing for the property quickly and moved in quickly also which was a priority for us....
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Dec 14,2016
Dec 14,2016
7
people found
this helpful
this helpful
DJ Alexanders let to completely inappropriate tenants, the flat was disgusting, damage to doors, walls, kitchen cabinets, poor repairs by their contractors, missing items and the list goes on, far beyond 'fair wear and tear'. If they had done a periodic inspection they would have ...
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Dec 16, 2016
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(1)
Dear Richie, I am sorry that you have been disappointed with the service that you received from us while acting as your managing agent. I would like to have the opportunity to look into the issues that you have raised in your review and to discuss it with you further. You can contact me directly on 0131 524 1337 or [email protected] . Thank you ...
Oct 28,2016
Oct 28,2016
1
people found
this helpful
this helpful
"I dealt mainly with Gregor who was excellent. Very professional and courteous. Always responding swiftly to any query I had - a genuine guy. Must also mention Kevin Fraser and Donald McCabe who helped put together a quick move in date. Very happy with the ...
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Oct 24,2016
Oct 24,2016
7
people found
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We have just moved in to our 'fully furnished' flat which we are renting through Dj Alexander. We were very disappointed when we moved in to find that the flat was not fully furnished at all, there is no wardrope or place to store clothes ...
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Sep 24,2016
Sep 24,2016
7
people found
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A very poor service. I am a landlord and rented my flat through Dj Alexanders, never again. I have let my flat on several occasions and sadly I've been let down every time, this was the last straw.
I took my apartment back, after a ...
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Comment on agent fees
Too high
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Sep 27, 2016
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Dear Sir/Madam
I am very sorry to hear of your experience. I would be keen to look into this matter for you to see if we can help resolve any outstanding issues. Please contact me on [email protected] ...
Sep 06,2016
Sep 06,2016
6
people found
this helpful
this helpful
Absolutely terrible service. I have tried to view some of their properties - no luck. They always say that their enquires department is busy at the moment and they will call me back. I have never ever received a call back from them. This morning ...
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Comment on agent fees
na
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Jun 28,2016
Jun 28,2016
9
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this helpful
*
I am a landlord and have rented out property for many years. I decided to use DJ ALEXANDER to rent out my own flat when I moved out of Edinburgh as in this instance I wasn't able to manage the letting myself. I believed DJ ...
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Comment on agent fees
Not worth the money
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Jun 13,2016
Jun 13,2016
0
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I found the agency very professional and efficient.
Whoever I got on the phone was really polite and helpful.
The whole procedure was very quick and smooth.
I am really satisfied and I highly recommend DJ Alexander....
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Comment on agent fees
There was none
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Jun 09,2016
Jun 09,2016
4
people found
this helpful
this helpful
Never been treated as badly as by this agency in over 10 years renting properties in Scotland. So my shower has been disconnected for 10 days (it is only 6 working days but hey who needs showering over the weekend right?), I keep calling to get updates and ...
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May 20,2016
May 20,2016
1
people found
this helpful
this helpful
David Waddell, Maintenance Dept helped me resolve a problem with the Insurance Co on my rented flat. David contacted said company and continued to monitor the changing circumstances over many months (protracted negotiations being due to Insurance Co dragging its heels). He kept me informed ...
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May 11,2016
May 11,2016
0
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To move in to a beautiful flat so fast was greatly appreciated. The agency deal with every part of the move to a high standard....
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Apr 21,2016
Apr 21,2016
1
people found
this helpful
this helpful
Melinda has been very helpful in her guidance about what was best in setting up my flats for rental. She has a good knowledge of the market in Edinburgh and her advice has helped to get the whole process moving very quickly and smoothly....
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Mar 23,2016
Mar 23,2016
11
people found
this helpful
this helpful
If there was an option to select 0 starts, I would have chosen that!
After an enthusiastic sales process, the minute I agreed to sign up with DJ Alexander, the problems started. And have been on-going and consistent for almost 4 years.
Communication is non-existent, staff are ...
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Mar 23, 2016
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I am very sorry to read that you are unhappy with the service that we provided you over the last 4 years. If you were available and happy to discuss some of these issues you faced I would be glad to hear from you, or if you can confirm the property this complaint refers to I will investigate this and come back to you. My direct dial is 0131 524 1337. Thank you, Kevin ...
Nov 20,2015
Nov 20,2015
0
people found
this helpful
this helpful
Have been more than happy with the service provided DJA (especially Rob Trotter). I emailed a first enquiry at around 8AM one morning and within 20 minutes Rob was on the phone and, the first thing that struck me was his enthusiasm. This is my first ...
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Jul 31,2015
Jul 31,2015
1
people found
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I have been very impressed with the the way in which Melinda Iles has managed my property. From the outset she was extremely professional and efficient. It look less than 4 weeks for my property to be let from that date of me purchasing the property ...
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Jul 11,2015
Jul 11,2015
7
people found
this helpful
this helpful
Since moving into the property we have had a multitude of problems. Issues that could be resolved with the right professional easily ie plumber, joiner, electrician but there is so much procrastinating and "fobbing off" by all members of staff that I have come across ...
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Jul 14, 2015
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Dear Claire, I am disappointed to read that you have been unhappy with the service you have received from our office since you moved into the property you are currently renting. I would like if possible to try and resolve some of the outstanding issues for you and would like to discuss this with you as soon as possible. Please call me on 0131 524 1337 or email me directly at [email protected] so that we can discuss this further. Thanks ...
May 15,2015
May 15,2015
6
people found
this helpful
this helpful
It's been two weeks without a working washing machine and it looks set to be even longer. The problem had to be reported twice before they acted and rarely when they say they will call you back do they actually follow through. The staff are ...
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May 22, 2015
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Dear Steve,
We are sorry that your washing machine took so long to repair. Frustratingly the part took much longer to arrive than expected which we appreciate has been most inconvenient. Some of this delay was due to the supplier and the engineer not working at weekends which meant loosing additional days. Although we did offer to lend you a temporary washing machine for the weekend, we accept that having an extended period without the machine must have been very annoying. After the part a ...
Mar 31,2015
Mar 31,2015
8
people found
this helpful
this helpful
Having been a loyal customer of DJA's since Dec'08 until Jun'14 I'm afraid I shall be trying alternatives in the future if I need to let my property again. When everything was ticking along and they were receiving their double figure agency commission for little ...
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Comment on agent fees
Given the amount of fees paid over the years I really expected a better quality of service when needed.
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Mar 18,2015
Mar 18,2015
0
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My wife and I recently decided to re-locate to Edinburgh from England. Having previously rented through D J Alexander in Edinburgh, and being more than satisfied with the professionalism of the agency first time around, we knew that by contacting DJA that they would spare ...
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Laura McTaggart
(25)
Daniel
(22)
Laura O'Donnell
(11)
Deirdre
Ben
(10)
Gregor McCrorie
(7)
Dale
Holly Harrison
(4)
Ashley Smith
(3)
Donald
(3)
Kevin Fraser
(2)
Martin Urquhart
(2)
David Alexander
(1)
Taylor French
(1)
Rachel Barker
(1)
Rosie
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents
Best Letting Agent in EH7 
Best Letting Agent in EH7 
