West Hampstead, London, NW6
4.7/5, 1005 reviews
98% recommended
67% sales valuation accuracy
67% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction
Previously Martin & Wright...Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.We specialise in quality Sales, Rentals and Management within Central and North West London.Our success is based on our highly experienced and motivated staff who are ... show more Previously Martin & Wright...

Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.

We specialise in quality Sales, Rentals and Management within Central and North West London.

Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.

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Latest Reviews

View all Reviews 1005
10th Mar 2023
reviewed by 'Rod'
“Dexters, by active marketing of our flat, have made our sale relatively stress free. Their representatives were punctual, polite and ......”
23rd Dec 2022
reviewed by 'Thomas & Ireene Biser'
“Peter helped with both the sale of our family home but even more with our efforts to find a new ......”
11th Apr 2022
reviewed by 'poor service'
“The branch manager cricklewood incompetant and disorganised manager sl and was the mist miserable agent who is unfriendly and miserable. ......”
2nd Aug 2021
reviewed by 'Phil'
“Strongly advise dealing with Dexters in Cricklewood for property sales. I tried to sell my property through them and they ......”
13th Apr 2021
reviewed by 'graham'
“Dan worked with us for over a year getting this sale done.We chose Dexters initially because we trusted his ......”
10th May 2019
reviewed by 'Engineer'
“The experience we had with Dexter's was truly stressful and painful. They were very accomodating at first in showing the ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
349 West End Lane
West Hampstead,London
Greater London
NW6 1LT
020 7433 8006, 020 7433 8007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £670,000 £2,100,000
Lettings 98% 92% £350 £3,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
255 1 708 11 9 1 8 0 9 3
Areas covered
  • NW6
  • NW2
  • NW3
  • NW11
  • NW8
  • NW1
  • NW4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS
Rankings
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“Jay Hayden showed me round a flat in March 2014 when ......”

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Jan 12,2015
Minithumbup
By: 'Donato'
Jan 12,2015
0 people found
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Jay Hayden showed me round a flat in March 2014 when I was looking for a property. He was very helpful and knowledgeable about the area, offering to show me another property in the area at the same time. Very kind and helpful service....
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“I think this agent will be the greatest agent to ......”

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Jan 08,2015
Minithumbup
By: 'Dwayne'
Jan 08,2015
0 people found
this helpful
I think this agent will be the greatest agent to me because he look trustworthy and he looks like he can really get me what I want and do what's he think is best for me...
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Comment on agent fees
He is like he is like a angle that can be a very good agent that can do what is best for me and I had a lot of agent that do thing that was not good for me so I'm hoping that he is not like one of them agent that I had
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“We received courteous and professional assistance from Chloe in obtaining ......”

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Dec 28,2014
Minithumbup
By: 'Patricia'
Dec 28,2014
0 people found
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We received courteous and professional assistance from Chloe in obtaining our new flat. She was prompt with viewings and returning phone calls. Her friendly, but knowledgeable manner made the letting experience pleasant and efficient. The times I had to go to the office I was ...
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By: Chloe Martin
Nov 26, 2015
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Thank you very much for your feedback Patricia, Hope all is well with you! ...

“Both Chloe and Jay have provided excellent services. They have ......”

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Dec 28,2014
Minithumbup
By: 'Guillaume'
Dec 28,2014
0 people found
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Both Chloe and Jay have provided excellent services. They have made the installation in the rented property easier for myself and my family. And when a problem was encountered, a swift solution was implemented by them. My family and I are very pleased with the ...
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By: Chloe Martin
Nov 26, 2015
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Thank you very much Guillaume. ...

“A special thanks to Adam Zaidman, he is definitely one ......”

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Dec 23,2014
Minithumbup
By: 'Ahmad'
Dec 23,2014
0 people found
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A special thanks to Adam Zaidman, he is definitely one of the best letting negotiators that I have ever dealt with in the UK. He was always kind, respectful, and helpful both face-to-face and via email. He helped me with any issues I was having, ...
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“I used Martin and Wright to let a property in ......”

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Dec 08,2014
Minithumbup
By: 'Mark'
Dec 08,2014
0 people found
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I used Martin and Wright to let a property in West Hampstead, North West London. I found them to be extremely knowledgeable in the letting market and it took about a week for the estate agent, Jay, to find suitable tenants to meet the asking ...
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“Adam was friendly, and dealt with my enquiry efficiently. Jay, ......”

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Nov 24,2014
Minithumbup
By: 'Damien'
Nov 24,2014
0 people found
this helpful
Adam was friendly, and dealt with my enquiry efficiently. Jay, the manager of the lettings business was also helpful with a few queries I had prior to signing the contract. For me, the efficient nature of their service meant some of the communications were brisk, ...
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Comment on agent fees
‚£60 for referencing ‚£120 as their admin fee ‚£120 checkout fee
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“We have been introduced to Martin and Wright relatively recently ......”

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Nov 21,2014
Minithumbup
By: 'VBohm'
Nov 21,2014
0 people found
this helpful
We have been introduced to Martin and Wright relatively recently but we feel confident in recommending their services. We find them thorough, well organised and efficient but also easy to work with and always willing to take the time to discuss our concerns and respond ...
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“Overall, we were satisfied with the level of service and ......”

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Nov 21,2014
Minithumbup
By: 'Jothi'
Nov 21,2014
0 people found
this helpful
Overall, we were satisfied with the level of service and efficiency provided - relating to the turnaround of offer and acceptance. However, we felt that the timeline in negotiations could had been shortened with better clarity and communication....
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By: Chloe Martin
Dec 22, 2014
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Thank you for your feedback. ...

“During a very stressful time, both the agency and Jay ......”

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Nov 21,2014
Minithumbup
By: 'Laura'
Nov 21,2014
0 people found
this helpful
During a very stressful time, both the agency and Jay Hayden, proved invaluable. The process of finding a suitable tenant was handled quickly and professionally and at no point did I ever have to follow or chase them. It is refreshing in this day and ...
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“Overall a very good and professional service. The agents are ......”

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Nov 20,2014
Minithumbup
By: 'IG'
Nov 20,2014
0 people found
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Overall a very good and professional service. The agents are very kind. The only comment I've is they didn't go the extra mile for me as a tenant and left me with a feeling they do more effort for the landlord interests (which is obviously ...
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“What can I say other than Jay and Adam were ......”

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Nov 20,2014
Minithumbup
By: 'Sherimahon'
Nov 20,2014
0 people found
this helpful
What can I say other than Jay and Adam were absolutely fantastic throughout the course of securing us our new flat! We literally couldn't have done it without them. They have a great relationship with the owner and I think they've both been absolutely fantastic! ...
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By: Adam Zaidman
Nov 21, 2014
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Thank you so much for the kind words - best of luck with the flat Sheri! ...

“The service was fast and efficient. We managed to rent ......”

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Nov 20,2014
Minithumbup
By: 'Lars'
Nov 20,2014
0 people found
this helpful
The service was fast and efficient. We managed to rent the property in very timely manner. I would recommend Jay Hayden as an agent....
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“My friend Azam and I moved into the new property ......”

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Nov 17,2014
Minithumbup
By: 'Aveek'
Nov 17,2014
0 people found
this helpful
My friend Azam and I moved into the new property over the weekend. Martin and Wright were absolutely brilliant in arranging the property for us. We had been looking around for almost a month for properties to move into, and had been having no luck. ...
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By: Chloe Martin
Nov 21, 2014
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Thank you very much Aveek, Best of luck in the flat! ...

“Overall my experience with Martin & Wright has been pleasant. The ......”

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Nov 13,2014
Minithumbup
By: 'Jaynita'
Nov 13,2014
0 people found
this helpful
Overall my experience with Martin & Wright has been pleasant. The staff were very helpful, polite and professional. Jay was very friendly and dealt with our queries in a timely manner. Moving places is generally a hassle but Jay and Anne-Marie allowed everything to run smoothly ...
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“We have appreciated the proacivity and rapid responses. Jay and ......”

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Nov 11,2014
Minithumbup
By: 'Gabi'
Nov 11,2014
0 people found
this helpful
We have appreciated the proacivity and rapid responses. Jay and Adam have stayed over hours to fit in our working schedule. Our requess were dealt with straight away and at no point we felt neglected or forgotten. We have moved in within a week of ...
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Comment on agent fees
The agent fees were similar to other agencies. After putting an offer, we found out that another tenant put an offer with other agency for ‚£10 more a week. The agency offered to half their agency fees if we decide to match the offer. We did it and the agency convinced the owner to go with us.
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By: Adam Zaidman
Nov 21, 2014
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Hi Gabi, I'm so happy we got this agreed for you - thanks to you as well for being so co-operative. Hope the flat is treating you well! ...

“I just had to chase a bit to get the ......”

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Nov 07,2014
Minithumbup
By: 'alexandre'
Nov 07,2014
0 people found
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I just had to chase a bit to get the inventory and also the metering picture taken is wrong and I m still struggling to get the right info to set up an account. the flat was not very clean either when i got in. ...
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“A complete ignorance to checking that all problems with the ......”

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Nov 07,2014
Minithumbdown
By: 'LAD'
Nov 07,2014
1 people found
this helpful
A complete ignorance to checking that all problems with the property were taken care of before moving in i.e furniture put together with duck tape, once notified of the problems they completely disregarded them and in a round about manner said its not our ...
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What agent could do to change your mind?
Been more helpful.
Attached Filesnbsp;
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By: Jay Hayden
Nov 07, 2014
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Dear Joshua Thank you for your feedback. I am disappointed with this as the first point we were aware of any issues with the property was after we requested your review (a month from when you moved in). We made you aware that we weren't managing the property and to speak with your landlord of which you hadn't done yet. This landlord is usually very proactive in remedying any issues that his tenants have so I'd be surprised if they weren't resolved (once he was aware) I'm sorry you don't fe ...

“A fantastic agency. Very attentive to our requirements and always ......”

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Nov 07,2014
Minithumbup
By: 'C'
Nov 07,2014
0 people found
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A fantastic agency. Very attentive to our requirements and always available for a discussion. The after care is also fantastic. Couldn't be happier. Chloe was great at finding the property we wanted and Sue is amazing at maintaining it....
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By: Chloe Martin
Nov 19, 2014
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Thank you so much, best of luck! ...

“Found Jay proactive and helpful, got the new tenants in ......”

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Nov 07,2014
Minithumbup
By: 'Perez'
Nov 07,2014
0 people found
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Found Jay proactive and helpful, got the new tenants in with little hassle, would use in future and recommend to others....
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“The agents were extremely professional and proactive. I was able ......”

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Nov 07,2014
Minithumbup
By: 'Nevil'
Nov 07,2014
0 people found
this helpful
The agents were extremely professional and proactive. I was able to view the property with a few hours of making first contact with Ms C Martin, and the property was shown to me in a very professional way. Once the property was chosen the rest ...
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By: Chloe Martin
Nov 21, 2014
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Thank you Nevil. ...

“I found that Jay was very receptive to what I ......”

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Nov 06,2014
Minithumbup
By: 'Miss'
Nov 06,2014
0 people found
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I found that Jay was very receptive to what I wanted to achieve as a tenant. He advised us appropriately along the whole way and was very professional. Above all he always responded efficiently to any queries or e-mails we sent which is unheard of ...
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“I was impressed with the service we received from Chloe ......”

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Nov 06,2014
Minithumbup
By: 'Dami'
Nov 06,2014
0 people found
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I was impressed with the service we received from Chloe and Adam. Adam and Chloe were helpful in showing us around and highlighting the benefits of the property. Although the property was advertised by other agents, once the property became available again we were contacted ...
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By: Chloe Martin
Nov 06, 2014
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Thank you so much Dami, Best of luck in the flat. ...

“I am very pleased with everyone at Martin & Wright. From ......”

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Nov 06,2014
Minithumbup
By: 'John'
Nov 06,2014
0 people found
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I am very pleased with everyone at Martin & Wright. From our initial contact with Adam, we have had a great experience. Our communication with Jay and Anne-Marie was prompt, organised and very helpful. Jay addressed every issue immediately, always making sure that our concerns were ...
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By: Adam Zaidman
Nov 21, 2014
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Thanks John, I am glad we were of help to you in your flat hunt! ...

“The service was average. It was difficult to get a ......”

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Nov 06,2014
Minithumbup
By: 'Kelsey'
Nov 06,2014
1 people found
this helpful
The service was average. It was difficult to get a viewing due to restricted time slots (not living in London and working full time) it was made near impossible for me to view. Attention to detail could be improved upon. Discrepancy in wording both contract, ...
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By: Chloe Martin
Nov 19, 2014
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Thank you for your feedback. ...

“Adam, who is the one I have been in contact ......”

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Nov 05,2014
Minithumbup
By: 'Christine'
Nov 05,2014
0 people found
this helpful
Adam, who is the one I have been in contact with throughout the process of finding a property, has been really helpful. He kept sending me details of properties that I might be interested in as well as trying to arrange viewings as soon as ...
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By: Adam Zaidman
Nov 07, 2014
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Thanks Christine, it was a pleasure working with you to find you your flat! ...

“While I was searching for a new place to live, ......”

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Nov 05,2014
Minithumbup
By: 'Jonathan'
Nov 05,2014
0 people found
this helpful
While I was searching for a new place to live, I had alot of contact details with different estate agents, and made interest in a number of properties. Martin and Wright were exceptional in their communication once I made an interest. Chloe Martin was lovely ...
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By: Chloe Martin
Nov 06, 2014
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Thank you so much, best of luck in the flat! ...

“Martin & Wright has been very helpful in the whole process ......”

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Nov 05,2014
Minithumbup
By: 'Tania'
Nov 05,2014
0 people found
this helpful
Martin & Wright has been very helpful in the whole process of renting a flat. I am very pleased not only by their fast responses but also their professional approach to any issue that may have arisen. Jay, Adam and Anna-Marie have been very helpful and ...
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By: Adam Zaidman
Nov 21, 2014
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Thanks a lot Tania, best of luck in the flat! ...

“Jay was very friendly and helpful from the lead up ......”

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Nov 03,2014
Minithumbup
By: 'Chris'
Nov 03,2014
0 people found
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Jay was very friendly and helpful from the lead up to signing the agreement then once we had moved in continued to be of assistance when needed....
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“We were extremely pleased with our experience with Jay Hayden ......”

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Nov 03,2014
Minithumbup
By: 'Lucy'
Nov 03,2014
0 people found
this helpful
We were extremely pleased with our experience with Jay Hayden at Martin & Wright. His professional, efficient and clear approach made the process stress-free as possible. He was sympathetic to time pressures that we were facing and made sure everything ran smoothly as we were taking ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters, London NW6 1LT



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