West Hampstead, London, NW6
4.7/5, 1005 reviews
98% recommended
67% sales valuation accuracy
67% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction
Previously Martin & Wright...Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.We specialise in quality Sales, Rentals and Management within Central and North West London.Our success is based on our highly experienced and motivated staff who are ... show more Previously Martin & Wright...

Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.

We specialise in quality Sales, Rentals and Management within Central and North West London.

Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.

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Latest Reviews

View all Reviews 1005
10th Mar 2023
reviewed by 'Rod'
“Dexters, by active marketing of our flat, have made our sale relatively stress free. Their representatives were punctual, polite and ......”
23rd Dec 2022
reviewed by 'Thomas & Ireene Biser'
“Peter helped with both the sale of our family home but even more with our efforts to find a new ......”
11th Apr 2022
reviewed by 'poor service'
“The branch manager cricklewood incompetant and disorganised manager sl and was the mist miserable agent who is unfriendly and miserable. ......”
2nd Aug 2021
reviewed by 'Phil'
“Strongly advise dealing with Dexters in Cricklewood for property sales. I tried to sell my property through them and they ......”
13th Apr 2021
reviewed by 'graham'
“Dan worked with us for over a year getting this sale done.We chose Dexters initially because we trusted his ......”
10th May 2019
reviewed by 'Engineer'
“The experience we had with Dexter's was truly stressful and painful. They were very accomodating at first in showing the ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
349 West End Lane
West Hampstead,London
Greater London
NW6 1LT
020 7433 8006, 020 7433 8007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £670,000 £2,100,000
Lettings 98% 92% £350 £3,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
255 1 708 11 9 1 8 0 9 3
Areas covered
  • NW6
  • NW2
  • NW3
  • NW11
  • NW8
  • NW1
  • NW4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS
Rankings
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Latest Properties

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“All agents were extremely friendly, helpful and informative. They communicated ......”

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Jun 30,2015
Minithumbup
By: 'Dani'
Jun 30,2015
0 people found
this helpful
All agents were extremely friendly, helpful and informative. They communicated well and facilitated the entire procedure with professionalism. I would happily use them again for a future move....
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Comment on agent fees
Fees seemed high, but I believe they are in accordance with other agencies fees (we are not used to renting in the UK and so were surprised to pay as much as we did in fees).
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. All the best. ...

“Jay Hayden and Martin&Wright surpassed our expectations in every ......”

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Jun 29,2015
Minithumbup
By: 'Carolyn'
Jun 29,2015
0 people found
this helpful
Jay Hayden and Martin&Wright surpassed our expectations in every aspect of property management and letting. No problems without solution and our flat which was in need of significant refurbishment prior to letting, was fully prepared and a tenant found within two weeks! Remakable....
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“Anytime I ask Chloe, she was efficient and prompt. Really ......”

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Jun 26,2015
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By: 'Eleonore'
Jun 26,2015
1 people found
this helpful
Anytime I ask Chloe, she was efficient and prompt. Really appreciated her help. I was just in contact with her....
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By: Chloe Martin
Nov 26, 2015
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Thank you for your comment. All the best. ...

“My husband and I did all of the foot work ......”

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Jun 26,2015
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By: 'Lauren'
Jun 26,2015
0 people found
this helpful
My husband and I did all of the foot work for finding the flat we are in now, but Martin & Wright does have a detailed contract. Getting us to sing a contract was the only thing that she seemed to care about. There was a ...
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What agent could do to change your mind?
Being that my husband and I found the house and the only thing the agency did was provide the contract, we feel that the fees were too high.
Attached Filesnbsp;
Comment on agent fees
Being that my husband and I found the house and the only thing the agency did was provide the contract, we feel that the fees were too high.
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By: Jay Hayden
Jul 04, 2015
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Dear Lauren Thank you for your time in providing us with this feedback and sorry to hear thats it's quite negative. I've discussed this with your husband Nick and although this is the first I've heard of your complaints (which I mentioned to him would have been good to hear about this before you posted the review in order to act quicker), I understand your points and they have been addressed. Best of luck with the flat and hope you enjoy your stay. ...

“I worked with both Jay Hayden and Chloe Martin from ......”

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May 25,2015
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By: 'Jess'
May 25,2015
0 people found
this helpful
I worked with both Jay Hayden and Chloe Martin from Martin&Wright. They were excellent- efficient, informative and responsive. They made my move overseas a seamless process and helped me secure my dream flat....
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. ...

“Having moved out over 6 weeks ago from one of Martin & ......”

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May 14,2015
Minithumbdown
By: 'Olivia_H'
May 14,2015
3 people found
this helpful
Having moved out over 6 weeks ago from one of Martin & Wright's properties, we STILL have not received our deposit back. Jane Mifsud from Accounts has been the most incompetent person we have ever had the displeasure of dealing with. Myself and my 2 flatmates have been ...
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“The Agent was really nice and is still taking good ......”

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May 13,2015
Minithumbup
By: 'Marjon'
May 13,2015
0 people found
this helpful
The Agent was really nice and is still taking good care about everything. I'm very glad I've gone to this Agency...
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“As a landlady, this agency has exceeded my expectations - ......”

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May 06,2015
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By: 'West'
May 06,2015
0 people found
this helpful
As a landlady, this agency has exceeded my expectations - Sue Whitmore in particular is seriously talented at mediating fairly and politely between tenant and landlord. As a whole the agency is responsive, polite and keen....
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“From my initial viewing of the property through to completion ......”

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Apr 29,2015
Minithumbup
By: 'Jon'
Apr 29,2015
0 people found
this helpful
From my initial viewing of the property through to completion of the administrative process, the service provided by Adam Zaidman and the rest of the team at Martin & Wright was outstanding. They responded to all of my queries quickly and ensured a smooth transition into ...
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“Martin & Wright were reliable and sorted everything well & quickly. Would ......”

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Apr 28,2015
Minithumbup
By: 'nina'
Apr 28,2015
0 people found
this helpful
Martin & Wright were reliable and sorted everything well & quickly. Would definitely use them again. Had no problems at all- friendly and helpful....
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“My partner and I are overall satisfied with the service ......”

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Apr 27,2015
Minithumbup
By: 'Bella&Chris'
Apr 27,2015
0 people found
this helpful
My partner and I are overall satisfied with the service received by Martin&Wright. Adam initially showed us the property, and although we were viewing it together with other potential costumers, he made everybody feel comfortable and listed the property's pro and cons in an ...
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Comment on agent fees
The fees charged by Martin&Wright are slightly lower than the average and therefore we are happy to pay them. Nevertheless, we still feel that in general inventory fees and renewal fees should be removed.
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“Our experience with Martin&Wright was brilliant when we wanted ......”

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Apr 27,2015
Minithumbup
By: 'Melissa'
Apr 27,2015
0 people found
this helpful
Our experience with Martin&Wright was brilliant when we wanted to find our first place with my partner, they have been efficient and very professional. They showed us the right place straight away and then Chloe martin helped us in doing everything quick and right. ...
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By: Chloe Martin
Nov 26, 2015
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Thank you so much for your comments. ...

“I had initially seen the studio flat advertised for rent ......”

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Apr 26,2015
Minithumbup
By: 'Alecs'
Apr 26,2015
0 people found
this helpful
I had initially seen the studio flat advertised for rent on a website and contacted the given number to set up a viewing. I was shown the flat by the previous tenant. I was then contacted by phone by Mr Adam Zaidman and agreed on ...
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Comment on agent fees
Due to being self-employed I suggested I'd pay on an advanced six-month rental basis; I then ask for the initial six months to be paid in advance and then for standard monthly rental payments to follow but, having already agreed (via a rushed telephone conversation with Mr Zaidman), to the above mentioned terms, my subsequent request was turned down by the Letting Agent manager, Mr Jay Hayden. I think a one-month deposit to be fairer than the requested Six Weeks Deposit. I was charged ‚£120 for Inventory Fee; ‚£140 for Agreement Fee; ‚£60 for Deposit Processing Charge. Rather expensive.
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“Jay helped me find a great flat. He listened to ......”

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Apr 26,2015
Minithumbup
By: 'David'
Apr 26,2015
0 people found
this helpful
Jay helped me find a great flat. He listened to my requirements and only showed me flats which matched those. He kept close, regular contact with me and also arranged for a decorator to come before I moved in which was most helpful Thanks Jay!...
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“Throughout the process the guys were helpful, quick to respond ......”

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Apr 26,2015
Minithumbup
By: 'Dan'
Apr 26,2015
0 people found
this helpful
Throughout the process the guys were helpful, quick to respond and easy to get hold. Very easy process and would recommend them to anyone....
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Comment on agent fees
The house price and valuation was spot on for what it is and where it is. The estate agent fees were reasonable (as a rule across all estate agents they seem high to me however this wasn't a great surprise above the average)
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“Chloe and Jay were really helpful in getting us our ......”

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Apr 24,2015
Minithumbup
By: 'Jessica'
Apr 24,2015
0 people found
this helpful
Chloe and Jay were really helpful in getting us our flat, Chloe was really flexible with viewing times, and really quick at responding to emails and phone calls. Paperwork side of things was processed really efficiently, and charges much more reasonable than other agents we ...
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Comment on agent fees
Half the price of other agents in west Hampstead
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By: Chloe Martin
Nov 26, 2015
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Thank you so much. ...

“Worked with both Jay Hayden and Adam Zaidman as I ......”

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Apr 10,2015
Minithumbup
By: 'Brian'
Apr 10,2015
0 people found
this helpful
Worked with both Jay Hayden and Adam Zaidman as I was going through the rental process. Both were courteous, professional and reliable. I was in a rush, so I especially appreciated their prompt replies and willingness to respond to my queries after hours and on ...
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“HelloI think Adam provided a good service with securing the ......”

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Apr 09,2015
Minithumbup
By: 'Eleonore'
Apr 09,2015
0 people found
this helpful
Hello I think Adam provided a good service with securing the flat for us as new tenants. He was quick, reactive, and reliable throughout the process. He answered all our questions and there was no issue during the process. However, could sometimes be a little ...
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“The agency is very efficience and firstly I help me ......”

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Apr 08,2015
Minithumbup
By: 'Lion'
Apr 08,2015
0 people found
this helpful
The agency is very efficience and firstly I help me in other. I saw the flats with Adam and he was very kind and he answered all question very good.It was very easy the negociations. Jay was kind and honest with the contracts and ...
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Comment on agent fees
The fees are normal, no expensive ,no cheap.
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“Wow these guys are incredible! Definitely the best Agents I ......”

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Apr 08,2015
Minithumbup
By: 'Nicky'
Apr 08,2015
0 people found
this helpful
Wow these guys are incredible! Definitely the best Agents I have ever dealt with. From my initial inquiry Adam was very quick to respond in a courteous and friendly manner. As soon as I saw the flat I said I loved it and was able ...
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Comment on agent fees
Very much worth it - they are great mediators!
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“Martin and Wright agency provided me a great service, by ......”

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Apr 07,2015
Minithumbup
By: 'Audrey'
Apr 07,2015
0 people found
this helpful
Martin and Wright agency provided me a great service, by offering me different solutions and a lot of informations. Any time i have questions, they are here to answer them. I trust those agents....
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By: Chloe Martin
Nov 26, 2015
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Thank you. All the best ...

“Jay has been professional and increcibly helpful in assisting my ......”

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Mar 27,2015
Minithumbup
By: 'Annabel'
Mar 27,2015
0 people found
this helpful
Jay has been professional and increcibly helpful in assisting my friend and I with finalising our move. Even since moving, our emails get replied to promptly. The whole process has been very easy and stress free. I would highly recommend Jay and the team at ...
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Comment on agent fees
The estate agent fess are very reasonable and were thoroughly explainedx
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“My dealings with Chloe were very positive. I found her ......”

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Mar 23,2015
Minithumbup
By: 'Denise'
Mar 23,2015
0 people found
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My dealings with Chloe were very positive. I found her to be polite, professional and helpful. She dealt with everything swiftly and efficiently, and was always available to answer my questions. I would have no hesitation in using the company again, but would be hopeful ...
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Comment on agent fees
Whilst fees are an expensive outlay at a time when people have other vast outgoings (house move) They are in line with most other agents.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much for your kind review. You were a pleasure to deal with. All the best ...

“I had the best experience in my 4 years in London ......”

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Mar 23,2015
Minithumbup
By: 'Will'
Mar 23,2015
0 people found
this helpful
I had the best experience in my 4 years in London with Martin and Wright. The agent I worked with (Jay Hayden) was friendly, personable and knowledgeable. He went out of his way to get us to the property and was swift with phone calls along ...
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Comment on agent fees
Fees were up-front and well explained to me.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much for your comments ...

“Felt that Jay and Chloe were very helpful and honest, ......”

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Mar 23,2015
Minithumbup
By: 'Dimitris'
Mar 23,2015
0 people found
this helpful
Felt that Jay and Chloe were very helpful and honest, and their intermediation in my negotiations with the landlord was key....
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By: Chloe Martin
Nov 26, 2015
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Thank you. All the best ...

“I had difficulties finding a right flat, since I lived ......”

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Mar 23,2015
Minithumbup
By: 'SY'
Mar 23,2015
0 people found
this helpful
I had difficulties finding a right flat, since I lived outside UK and no viewing was possible. I went through many agents, and finally and luckily found Martin & Wright Co. The details about properties on their website were precise, all those photos on the website ...
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Comment on agent fees
I was consulted and well informed about the fees in advance. And I paid exactly what I expected and what I was supposed to pay.
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By: Chloe Martin
Nov 26, 2015
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Thank you for your comments. All the best ...

“Not a bad agency, were rather efficient & on the case ......”

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Mar 20,2015
Minithumbup
By: 'Eve'
Mar 20,2015
0 people found
this helpful
Not a bad agency, were rather efficient & on the case throughout putting offer in place. Would say had decent properties listed, which is always good. In terms of communication, compared to other agencies were quite polite & reacts quickly....
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“We recently moved to London and contacted several lettings agencies, ......”

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Mar 16,2015
Minithumbup
By: 'Natasha'
Mar 16,2015
1 people found
this helpful
We recently moved to London and contacted several lettings agencies, none of which were as responsive, attentive, knowledgeable and willing to go above and beyond as the staff at Martin & Wright. We worked with Chloe and Jay, both of whom were incredibly professional, personable and ...
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By: Chloe Martin
Nov 26, 2015
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Thank you so much for your kind review. All the best. ...

“I would like to thank Jay Hayden for providing an ......”

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Mar 13,2015
Minithumbup
By: 'Francesca'
Mar 13,2015
0 people found
this helpful
I would like to thank Jay Hayden for providing an excellent service to me as a current tenant. He has been accommodating, professional and always available when required. I would have no hesitations in recommended the firm to to others....
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“Jay Hayden and Anne Marie Kelland, at Martin and Wright ......”

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Mar 12,2015
Minithumbup
By: 'Trudy'
Mar 12,2015
0 people found
this helpful
Jay Hayden and Anne Marie Kelland, at Martin and Wright have looked after us extremely well from viewing the prospective property to rent, to helping us through the paperwork and settling us in. They have been efficient, friendly and courteous throughout. they had to negotiate ...
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Comment on agent fees
These seemed appropriate to the work done.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters, London NW6 1LT



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