West Hampstead, London, NW6
4.7/5, 1005 reviews
98% recommended
67% sales valuation accuracy
67% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction

Property Features

Previously Martin & Wright...Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.We specialise in quality Sales, Rentals and Management within Central and North West London.Our success is based on our highly experienced and motivated staff who are ... show more Previously Martin & Wright...

Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.

We specialise in quality Sales, Rentals and Management within Central and North West London.

Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.

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Latest Reviews

View all Reviews 1005
10th Mar 2023
reviewed by 'Rod'
“Dexters, by active marketing of our flat, have made our sale relatively stress free. Their representatives were punctual, polite and ......”
23rd Dec 2022
reviewed by 'Thomas & Ireene Biser'
“Peter helped with both the sale of our family home but even more with our efforts to find a new ......”
11th Apr 2022
reviewed by 'poor service'
“The branch manager cricklewood incompetant and disorganised manager sl and was the mist miserable agent who is unfriendly and miserable. ......”
2nd Aug 2021
reviewed by 'Phil'
“Strongly advise dealing with Dexters in Cricklewood for property sales. I tried to sell my property through them and they ......”
13th Apr 2021
reviewed by 'graham'
“Dan worked with us for over a year getting this sale done.We chose Dexters initially because we trusted his ......”
10th May 2019
reviewed by 'Engineer'
“The experience we had with Dexter's was truly stressful and painful. They were very accomodating at first in showing the ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
349 West End Lane
West Hampstead,London
Greater London
NW6 1LT
020 7433 8006, 020 7433 8007

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £670,000 £2,100,000
Lettings 98% 92% £350 £3,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
255 1 708 11 9 1 8 0 9 3
Areas covered
  • NW6
  • NW2
  • NW3
  • NW11
  • NW8
  • NW1
  • NW4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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“We initially dealt with Susan who always replied to our ......”

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Feb 25,2013
Minithumbup
By: 'Jocelyn'
Feb 25,2013
0 people found
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We initially dealt with Susan who always replied to our emails and calls straight away, we had a very difficult landlord but Martin and Wright did their best to help throughout our tenancy. Thank you...
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By: Jay Hayden
May 11, 2013
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Thank you for your feedback Jocelyn. Susan tried her best during this difficult period for you ...

“Very impressed with the team at Martin and Wright. They ......”

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Feb 25,2013
Minithumbup
By: 'NA'
Feb 25,2013
0 people found
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Very impressed with the team at Martin and Wright. They found tenants for our property quickly and led the process efficiently and professionally....
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“The agent was quick at liaising with the landlord with ......”

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Feb 25,2013
Minithumbup
By: 'Matt'
Feb 25,2013
0 people found
this helpful
The agent was quick at liaising with the landlord with questions, and excellent at explaining questions with the detail of the contract. Overall a professional and efficient approach....
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“I am extremely happy with the service I received from ......”

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Feb 21,2013
Minithumbup
By: 'Christina'
Feb 21,2013
2 people found
this helpful
I am extremely happy with the service I received from Lee Jacobs at Martin and Wright properties and would highly recommend them! I had heard so many horror stories of people trying to find a flat in London and had my guard up the whole ...
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“From booking a viewing to completing the move, I found ......”

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Feb 21,2013
Minithumbup
By: 'Matt'
Feb 21,2013
1 people found
this helpful
From booking a viewing to completing the move, I found Lee to be extremely approachable and helpful. The whole process has be made very easy by the staff at Martin and Wright...
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“I had a really good experience working with M&W, ......”

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Feb 20,2013
Minithumbup
By: 'Yael'
Feb 20,2013
0 people found
this helpful
I had a really good experience working with M&W, they found tenants for my place in less than a week's time. They were quick to respond to any request, and very efficient in their delivery. Overall I am very pleased with the service!!...
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By: Jay Hayden
May 11, 2013
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Thanks Yael. We personally were very pleased with this as you used to be a tenant and came back to us a landlord! ...

“I dealt with Susan Roberts in securing a tenancy, she ......”

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Feb 20,2013
Minithumbup
By: 'emma'
Feb 20,2013
0 people found
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I dealt with Susan Roberts in securing a tenancy, she was always polite when we spoke although there were times when there was a delay in responding to queries...
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“I am very pleased with my experience from Martin & Wright ......”

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Feb 20,2013
Minithumbup
By: 'Niki'
Feb 20,2013
2 people found
this helpful
I am very pleased with my experience from Martin & Wright so far thanks to both Chloe and Lee who have been very helpful, attentive and efficient with regards to my property search. I would definitely come back and ask to work with them if need ...
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By: Chloe
May 13, 2013
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Thank you Niki for your positive feedback, we are always here to help thanks again. ...

“Martin and Wright were fabulous to work with. Jay went ......”

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Feb 19,2013
Minithumbup
By: 'Lauren'
Feb 19,2013
0 people found
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Martin and Wright were fabulous to work with. Jay went above and beyond to make sure we has a wonderful experience . We would definitl my recommend them and use them again....
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By: Jay Hayden
May 11, 2013
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Thanks Lauren. Was a bit difficult to begin with as their was a leak from upstairs effecting the bathroom however we got there in the end and we appreciate your patience! ...

“Chloe was very prompt at showing us the property and ......”

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Feb 18,2013
Minithumbup
By: 'Tenant'
Feb 18,2013
1 people found
this helpful
Chloe was very prompt at showing us the property and thorough at explaining it's features. Initially we felt a little rushed as she had to go to another viewing, but in reflection we had enough time to make our decision. There was a negotiation process ...
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By: Chloe
May 13, 2013
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During our busy seasons we have to arrange a number of appointments last minute making back to back appointments. It was not my intention to make you feel rushed but you choose a great property. Thank you for your feedback and good luck. ...

“Jay and Chloe have been really helpful, both in helping ......”

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Feb 18,2013
Minithumbup
By: 'SARAH'
Feb 18,2013
1 people found
this helpful
Jay and Chloe have been really helpful, both in helping me source a property initially, and now helping me sustain a positive relationship with my landlord. They have always been extremely efficient in answering queries and concerns I have had. I would definitely recommend Martin ...
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By: Chloe Martin
Nov 28, 2013
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Thank you Sarah, It was a pleasure dealing with you. ...

“Martin & Wright were very understanding when it came to our ......”

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Feb 17,2013
Minithumbup
By: 'Michael'
Feb 17,2013
0 people found
this helpful
Martin & Wright were very understanding when it came to our criteria for our property search. They were also extremely efficient with regards to the finalising of the contract and have been able to attend to any issues encountered during our tenancy....
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“From agreeing to rent the property to moving in the ......”

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Feb 16,2013
Minithumbup
By: 'MATTHEW'
Feb 16,2013
0 people found
this helpful
From agreeing to rent the property to moving in the whole process ran smoothly. Danuta and Susan were helpful with any questions I had. There was one estate agent who when I phoned that he did not understand what I was talking about when I ...
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“Our experience with Martin & Wright was fantastic. When we first ......”

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Feb 15,2013
Minithumbup
By: 'Susannah'
Feb 15,2013
0 people found
this helpful
Our experience with Martin & Wright was fantastic. When we first moved to London, everything was new and completely different - M&W did a great job of making our transition seamless and immediately correcting any issue we had. (Example: On my first night in the ...
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“Promised to provide boxes to move out from my current ......”

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Feb 14,2013
Minithumbup
By: 'Konstantina'
Feb 14,2013
0 people found
this helpful
Promised to provide boxes to move out from my current property which I have rented by them but they withdrew, generally not very honest However, I wouldn't discourage anyone from working with the agency as it manages a good portfolio of properties, they helped me ...
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“Chloe Martin took careful note of our requirements and showed ......”

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Feb 12,2013
Minithumbup
By: 'Tristam3000'
Feb 12,2013
1 people found
this helpful
Chloe Martin took careful note of our requirements and showed us a number of excellent properties matching what we were looking for. Her manner was friendly and professional, putting us at ease over renting our first property....
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By: Chloe
May 13, 2013
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Thank you for your wonderful feedback. Its great to know I found you a great flat. - Best of Luck. ...

“Sophie was very professional and extremely helpful in all of ......”

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Feb 12,2013
Minithumbup
By: 'Larisa'
Feb 12,2013
0 people found
this helpful
Sophie was very professional and extremely helpful in all of the aspects related to our tenancy. From the first viewing and throughout the whole process we felt that Sophie was doing her best to ensure everything goes smoothly. Amazing service and support. Thank you....
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“Lee was really helpful and funny and helped us to ......”

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Feb 12,2013
Minithumbup
By: 'Ilaria'
Feb 12,2013
0 people found
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Lee was really helpful and funny and helped us to find a property to rent. He has been always available when needed....
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“I've used Martin & Wright twice now and cannot fault the ......”

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Feb 11,2013
Minithumbup
By: 'Stacey'
Feb 11,2013
2 people found
this helpful
I've used Martin & Wright twice now and cannot fault the outstanding level of service. They are friendly, responsive and not at all pushy. Chloe Martin especially is a pleasure to deal with. I found my new flat within a week of getting in contact and ...
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By: Chloe
May 13, 2013
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Thank you so much for your kind review greatly appreciated, great to keep you as a tenant you a pleasure to deal with. ...

“I found both Jay and Susan both very professional and ......”

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Feb 11,2013
Minithumbup
By: 'Jack'
Feb 11,2013
0 people found
this helpful
I found both Jay and Susan both very professional and efficient. They were very proactive in getting the necessary done in order for a smooth letting transition. It is comforting to know that I have very reliable and trusted individual to handle my letting affairs ...
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By: Jay Hayden
May 11, 2013
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Thank you for your kind review Jack. Hope all is well in Oz! ...

“Good client care and communication skills. Kept us updated with ......”

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Feb 10,2013
Minithumbup
By: 'Liron'
Feb 10,2013
0 people found
this helpful
Good client care and communication skills. Kept us updated with all necessary and relevant information. Felt they acted for our best interest, unlike other agents in the area....
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By: Chloe Martin
Nov 28, 2013
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Thank you best of luck with your new property. ...

“They did respond immediately to any query we had regarding ......”

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Feb 09,2013
Minithumbup
By: 'ALEXANDROS'
Feb 09,2013
0 people found
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They did respond immediately to any query we had regarding the tenancy Friendly staff Logical rent rates in comparison to other agencies in the area...
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By: Jay Hayden
May 11, 2013
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Thank you for your review Alexandros ...

“On one important occasion (deadline of renewing contract), the agent ......”

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Feb 09,2013
Minithumbup
By: 'Anon888'
Feb 09,2013
0 people found
this helpful
On one important occasion (deadline of renewing contract), the agent did not acknowledge that my email was received and being processed. If one cannot respond the same day on an email, it'd be nice to quickly acknowledge it - it takes only a second....
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“Very efficient, helpful, well informed and always at hand to ......”

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Feb 09,2013
Minithumbup
By: 'Metrox'
Feb 09,2013
0 people found
this helpful
Very efficient, helpful, well informed and always at hand to repsond to any queries I had. Look forward to doing business again very soon....
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By: Jay Hayden
May 11, 2013
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Our pleasure! Thank you for the feedback ...

“Very efficient and answered all the questions we asked. Both ......”

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Feb 08,2013
Minithumbup
By: 'Charles'
Feb 08,2013
1 people found
this helpful
Very efficient and answered all the questions we asked. Both agents were knowledge in their own area. The process was quick and easy....
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By: Chloe Martin
Nov 28, 2013
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Thank you for your feedback, Best of luck ...

“We used Martin & Wright to find our new rented flat ......”

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Feb 08,2013
Minithumbup
By: 'Patrick'
Feb 08,2013
1 people found
this helpful
We used Martin & Wright to find our new rented flat and dealt with Chloe Martin and later Jay Hayden. They were very friendly and helpful for the most part, responding to queries and requests quickly. It would have been good if the office had been ...
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By: Chloe Martin
Nov 28, 2013
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Thank you for your review Patrick. ...

“We found Jay to be extremely helpful in fulfilling our ......”

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Feb 04,2013
Minithumbup
By: 'Andrew'
Feb 04,2013
0 people found
this helpful
We found Jay to be extremely helpful in fulfilling our requirements. We would highly recommend Martin and Wright to prospective landlords - they were honest efficient and conducted all their dealings with utmost integrity...
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By: Jay Hayden
May 11, 2013
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Thank you for your review Andrew. Was a pleasure doing business with a landlord like yourself that has been so responsive ...

“Very happy with the agent. Everything went well and explained ......”

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Feb 04,2013
Minithumbup
By: 'Lisa'
Feb 04,2013
0 people found
this helpful
Very happy with the agent. Everything went well and explained and kept to date. Very thorough and helpful always available when needed....
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“The agent was on the ball on matters such as ......”

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Feb 03,2013
Minithumbup
By: 'PSPatel'
Feb 03,2013
0 people found
this helpful
The agent was on the ball on matters such as changeover procedures, repair work needed , details such as inventory checks, cleaning before and after the departure of existing tenants, references and the lot.. Additionally, a better rent figure was negotiated....
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By: Jay Hayden
May 11, 2013
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Thank you Mr Patel. Our business relationship has now been for the past 8 years and we look forward to future business with yourself ...

“I dealt with Susan Roberts and Danuta Mirska, they have ......”

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Jan 31,2013
Minithumbup
By: 'Michele'
Jan 31,2013
0 people found
this helpful
I dealt with Susan Roberts and Danuta Mirska, they have been kind and helpful and I have never had any problem. I had horrible experiences in the past with Estate Agents and Landlords, but this time I live in a quiet place, neighbours don't shout, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters, London NW6 1LT



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