67% sales valuation accuracy
67% sales fee satisfaction
98% lettings valuation accuracy
92% lettings fee satisfaction
Previously Martin & Wright...Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.We specialise in quality Sales, Rentals and Management within Central and North West London.Our success is based on our highly experienced and motivated staff who are ...
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Previously Martin & Wright...
Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.
We specialise in quality Sales, Rentals and Management within Central and North West London.
Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.
Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants.
We specialise in quality Sales, Rentals and Management within Central and North West London.
Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.
Latest Reviews
23rd Dec 2022
reviewed by 'Thomas & Ireene Biser'
11th Apr 2022
reviewed by 'poor service'
13th Apr 2021
reviewed by 'graham'
10th May 2019
reviewed by 'Engineer'
Opening Hours
Address
Dexters
349 West End Lane
West Hampstead,London
Greater London
NW6 1LT
020 7433 8006, 020 7433 8007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £670,000 | £2,100,000 |
| Lettings | 98% | 92% | £350 | £3,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 255 | 1 | 708 | 11 | 9 | 1 | 8 | 0 | 9 | 3 |
Areas covered
- NW6
- NW2
- NW3
- NW11
- NW8
- NW1
- NW4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Apr 05,2013
Apr 05,2013
1
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this helpful
We have been tenants in one of Martin & Wright properties for the past 4.5 years and overall had a good experience.
Jay Hayden helped us to find the property and he's been very helpful throughout the whole process. The level or professionalism and responsiveness is high ...
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May 10, 2013
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And it's a pleasure to deal with you too! Just doing my job :) ...
Apr 04,2013
Apr 04,2013
1
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This is my first flat in London having moved from Belfast. I found the initial agent, Chloe, very reliable, helpful and easy on the eye. Jay, the senior agent, was very understanding of my needs and worked with the landlord to resolve any potential issues. ...
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Nov 28, 2013
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Thank you for your review, Hope all is well and your enjoying the flat. ...
Apr 03,2013
Apr 03,2013
0
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Martin and Wright showed us flats of good quality and were very professional. It felt honest unlike a lot of other agents out there. Any request or questions we had was promptly looked into....
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Apr 02,2013
Apr 02,2013
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We would like to thank Jay Hayden at Martin & Wright for the excellent work he has done for us in the past and now.
The level of service we had received has been excellent , Professional and personable we will not hesitate to use his services ...
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May 10, 2013
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Thanks Latifa. We've enjoyed our dealings with you and I believe the tenants are happy :) ...
Apr 02,2013
Apr 02,2013
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Advertised property to rent, brought round lots of people to view it, found tenants and dealt with setting up the tenancy efficiently - will use them again!...
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Apr 01,2013
Apr 01,2013
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Friendly, courteous & professional at all times. I lived in the property for two years & from the original viewing, extending my term, right through to getting my deposit back I had no issues or problems....
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Mar 30,2013
Mar 30,2013
0
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I have been a tenant for nearly 3 years now and have always received good service from Susan Roberts and the Martin and Wright team. Any problems we have had with the property have been dealt with quickly and the staff are friendly. When it comes ...
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May 10, 2013
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Thank you for your kind review - pleased we could be of service! ...
Mar 30,2013
Mar 30,2013
0
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Chloe Martin and Jay Hayden have been very friendly, professional and flexible and always available to answer any questions. Good range of properties all at affordable rates and in a very good condition....
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Nov 28, 2013
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Thank you, we aim to provide great quality properties. ...
Mar 30,2013
Mar 30,2013
0
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Chloe was very helpful throughout the process of renting. All information about fees etc was told to us before any money changed hands. All round positive experience....
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May 14, 2013
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Thank you Seb. I am so pleased I found a great property for you! - Best of Luck ...
Mar 30,2013
Mar 30,2013
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My dealings have been with Jay Hayden. He has always been helpful in dealing with queries - for example when I needed a number for a local professional plumbers/ gas engineer....
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May 10, 2013
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Thanks Ravi. 3 good flats to let :) ...
Mar 29,2013
Mar 29,2013
0
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Jay Hayden really knows his business. He is on top of all the details and is extremely clear and timely in his communication. He understands what landlords need from an agent. Thank you to Chloe Martin who showed the property....
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Nov 28, 2013
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Your so welcome :) ...
Mar 26,2013
Mar 26,2013
0
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A good opportunity to thank Jay & Peter for their handling of the letting of my flat in Hampstead. Paperwork is always done efficiently and good communication to my tenants to take some of the stress out of letting! Thanks guys...
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May 11, 2013
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Always a pleasure dealing with you Luc......come on the Arsenal!!! ...
Mar 26,2013
Mar 26,2013
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The agent has been most helpful in finding a tenant, in fact the tenant was found within 1 (one) day of the property becoming available. I have no hesitation in recommending the agent nor in using them again myself....
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May 11, 2013
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Always a pleasure dealing with a landlord as honest and trustworthy as yourself David ...
Mar 25,2013
Mar 25,2013
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I am very pleased with the service provided by Martin & Wright. We had to leave our property earlier than expected (nothing to do with the property) and Susan and team were very accommodating and responsive. Indeed, everyone I have dealt with at Martin & Wright over ...
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Mar 25,2013
Mar 25,2013
0
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Martin & Wright have been renting our property for three years now and we are very happy with the service that we've received....
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Mar 24,2013
Mar 24,2013
2
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I'm writing this review to recommend Martin&Wright as a reliable and professional estate agency for any future customers.
The agent I was dealing with was Chloe Martin. She was a great help at arranging a viewing for us, meeting with the landlord and finalising ...
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May 14, 2013
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Thank you Natalia, yourself and Cousins were a pleasure to deal with it was a tight turn around but we got there!! ...
Mar 24,2013
Mar 24,2013
1
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Jay was very helpful with showing properties and very efficient and showed everything good and not so good about every property. We ended up staying here for over 3 years...
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May 11, 2013
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Thanks for the review Mike. Great flat you ended up with :) ...
Mar 24,2013
Mar 24,2013
2
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I dealt with Susan Roberts as the property manager of the house where I was tenant. She was prompt in her responses to us and friendly to deal with. Overall I felt she provided a good service. I also had dealings with Chloe Martin in ...
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May 14, 2013
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Thank you so much for your feedback Kirsten, Best of luck in your new ventures! ...
Mar 24,2013
Mar 24,2013
9
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The Agent got involved in a marital dispute, probably breaching the Data Protection act and, in my opinion, putting the security and peace of mind of the tenants at risk. I will never do business with this agent again. All they care about is there ...
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What agent could do to change your mind?
Agent needs to demonstrate that they are able to behave in a selfless and intelligent manner when dealing with difficult situations.Attached Filesnbsp;
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Apr 12, 2013
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We are very sorry to hear you were not satisfied with the service you received from us. We would be more than happy to discuss this matter with you in person, because as you can see from our other very satisfied clients, your comments are not representative of the way we work. Please do call me at your convenience to personally review this matter.
Peter Martin ...
Mar 23,2013
Mar 23,2013
1
people found
this helpful
this helpful
Chloe Martin showed us several properties around and we quickly found one we liked. She took time to answer all our questions so we can take the right decision.
Dealing with the agency was easy and moving out was stress free. I was in contact ...
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Nov 28, 2013
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Thank you for your feedback, it was a pleasure dealing with you and your partner. ...
“100% excellent service, dedicated, professional, seamless. Flats let in record time! ......”
Mar 23,2013
Mar 23,2013
0
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100% excellent service, dedicated, professional, seamless. Flats let in record time! Efficient administration. We will be extremley happy to use them again and will recommend them to friends....
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May 11, 2013
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Thanks for your kind words Rob. Always a pleasure dealing with a landlord such as yourself ...
Mar 21,2013
Mar 21,2013
2
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The estate agent Martin & Wright has a good direct line of service. It was easy to arrange viewing appointments. They were always reachable in my experience both by phone and email. All arrangements were made fairly quickly also after the tenants moved in. Some improvement ...
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May 13, 2013
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Thank you for your feedback, we have now put new measures in place to aid quick turn arounds. - Best of Luck ...
Mar 21,2013
Mar 21,2013
2
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this helpful
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From first approaching Jay Hayden at Martin & Wright relating to renting out our flat it has been a very smooth process, with helpful assistance and guidance in marketing the property and very swift action from Jay and Chloe in booking a number of viewings immediately ...
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Nov 28, 2013
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Thank you so much, Look forward to doing more business together in the future. ...
Mar 21,2013
Mar 21,2013
1
people found
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I engaged the services of Martin and Wright, and Jay Hayden in particular, to let out my flat given the supurb service I had received from them in the past when renting a flat as a tenant. The quality of the service is exceptional, nothing ...
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May 11, 2013
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Thanks Hannah - you went from a great tenant to a great landlady! We were extremely pleased you came back to us :) ...
Mar 20,2013
Mar 20,2013
2
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Chloe Martin is the one who showed the apartment to us - we are very pleased with her as she respected our needs and she did the best she could to satisfy both parties during negotiations.
Susan Whitmore replied in detail to all of our ...
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May 13, 2013
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Sofiana & Alexandros, it was a pleasure dealing with you. I am glad we were able to help you in finding a great property - Best of Luck ...
Mar 19,2013
Mar 19,2013
2
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An excellent all-round service from the premier London Lettings agents in North London. Jay Hayden seems to be on call 24/7 and this dedication is the reason why I continually Choose Martin & Wright to look after my property. Sue Whitemore in the Management Office is also ...
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May 11, 2013
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Thanks Jerry. Always a pleasure dealing with a gentleman such as yourself ...
Mar 19,2013
Mar 19,2013
2
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Visit to the property was good, agent was on time and very friendly.
From there, the process was pretty fast and the only downside was that the banking reference (credit check) that was requested, takes a few days to get sorted by the bank. There ...
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Mar 18,2013
Mar 18,2013
1
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Lee has been great throughout the letting process. Very professional and friendly, he understand what his clients needs and while he will not pushed for what they don't need, he will do everything he can to get them the right place.
We were not the ...
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Mar 18,2013
Mar 18,2013
0
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I found the agents who dealt both with the rental and later sale, professional, friendly and efficient who know teir job....
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Mar 16,2013
Mar 16,2013
0
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I am very pleased with the agency, Sophie was very helpful when she showed my the flat and afterwards, both Susan (Roberts and Whitmore) where just great when dealing with all the paperwork and issues that arose (normal stuff at the beginning of a tenancy) ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
