Twickenham, TW1
4/5, 68 reviews
75% recommended
0% sales valuation accuracy
0% sales fee satisfaction
76% lettings valuation accuracy
86% lettings fee satisfaction

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Latest Reviews

View all Reviews 68
19th Jul 2024
reviewed by 'POOR SERVICE'
“My flat has been with Dexters since March.While i was happy with the regular communications .I was flabbergasted to ......”
18th Oct 2023
reviewed by 'Anisa Cenaj'
“From a long time struggling to find a property, I have received a call from Charlie Evans who said I ......”
4th May 2023
reviewed by 'Sana'
“We are in touch with Nitesh from Dexters,Twickenham in our search for a property on rent. Would say he ......”
8th Feb 2023
reviewed by 'Michelle Ann Clare Petersen'
“The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with ......”
27th Jun 2022
reviewed by 'Arlene'
“Amazing service from Peter and team at Dexters Twickenham. Open day arranged in a week and several offers received - ......”
1st Feb 2022
reviewed by 'D.A.S'
“Disgraceful way treating potential customers! Avoid! Am surprised higher management employ these bunch of immature muppets! Try to intimidate you ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
84 Heath Road
Twickenham
Middlesex
TW1 4BW
020 8744 0074, 020 8744 2233

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £605,000 £605,000
Lettings 76% 86% £1,095 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 4 29 5 3 2 1 0 1 6
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Chiswick, W4

“The speed with which Harriet rented the property was impressive, ......”

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Apr 05,2016
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Harriet
By: 'Neil'
Apr 05,2016
0 people found
this helpful
The speed with which Harriet rented the property was impressive, while keeping me updated on progress too. I would gladly work with her again....
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Comment on agent fees
They are the going rate
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“Sonia De Abreu & the team were extremely helpful at all ......”

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Apr 04,2016
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Sonia
By: 'WJL'
Apr 04,2016
1 people found
this helpful
Sonia De Abreu & the team were extremely helpful at all stages of the process. Couldn't of asked for better, all very friendly. Listened to the type of property I was looking for and came back an excellent selection that was available. all matching my requirements. ...
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Comment on agent fees
For the time effort and energy they put into finding the property I have gone for. I would say the fees are justifiable and on par with market rates.
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“Excellent service from start to end. Had 2 asking price offers ......”

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Apr 04,2016
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Harriet
By: 'Good'
Apr 04,2016
0 people found
this helpful
Excellent service from start to end. Had 2 asking price offers within 24 hours. Always enthusiastic and professional when dealing with with any of the team....
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Comment on agent fees
Good
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“Harriet Fox was fantastic when I rented out my flat ......”

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Apr 01,2016
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Harriet
By: 'Twickenham'
Apr 01,2016
0 people found
this helpful
Harriet Fox was fantastic when I rented out my flat in Twickenham. She and her team arranged an astonishing number of viewings and we received a good offer. Harriet was extremely professional and efficient - my emails were replied to quickly and calls were always ...
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Good
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“Both Sonia and Harriet always seem pleased to see me ......”

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Apr 01,2016
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Sonia
By: 'Colin'
Apr 01,2016
0 people found
this helpful
Both Sonia and Harriet always seem pleased to see me and are always charming and ferociously efficient. They certainly know their stuff and are a pleasure to deal with....
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Comment on agent fees
No fees are ever good but Dexters fees are in line with market rates
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“I have found Sonia to be incredibly helpful, efficient and ......”

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Mar 31,2016
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Sonia
By: 'Anne'
Mar 31,2016
0 people found
this helpful
I have found Sonia to be incredibly helpful, efficient and polite. She has helped us in every step of the process of us renting our flat. Even when she didn't have to help us and has been there to provide helpful advice when needed....
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“Just rented a nice cottage through Dexters I I have ......”

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Mar 31,2016
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Sonia
By: 'Fortuna'
Mar 31,2016
0 people found
this helpful
Just rented a nice cottage through Dexters I I have been provided through the last 2 years Dealing with Dexters with an efficient good service by coincidence the same kind efficient person always find my property ,why I am not surprise going through the reviews to ...
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Comment on agent fees
Just right
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“I have been working with Dexters for almost 7 years and ......”

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Mar 30,2016
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Harriet
By: 'Fikret'
Mar 30,2016
1 people found
this helpful
I have been working with Dexters for almost 7 years and they support me efficiently so that I did not have any gap of the rental. They find me the right tenant and I have not had any problem with rental payment. Harriet and all other ...
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Comment on agent fees
I believe for this amount of fee, it should be full management.
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Dexters have marketed my property on the last 3 occasions, and ......”

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Mar 30,2016
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Harriet
By: 'Neville'
Mar 30,2016
0 people found
this helpful
Dexters have marketed my property on the last 3 occasions, and have continued to secure a high calibre of tenants on each occasion in quick succession. Harriet Fox is efficient and accommodating and has always dealt with any concerns or queries professionally in the interests of ...
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Comment on agent fees
Good, Fees can be spread over a 12 month period, unlike some other agents, which is ideal if letting more than one property.
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“First time using an estate agent to find a property ......”

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Mar 30,2016
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Sonia
By: 'L'
Mar 30,2016
0 people found
this helpful
First time using an estate agent to find a property to rent and what a great experience. Sonia was extremely helpful from start to finish. Making sure our property requirements were listened to and helping us through the paperwork. Fantastic service couldn't recommend them enough....
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Comment on agent fees
good
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“Harriet and Sonia are always cheerful, positive, quick to respond ......”

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Mar 30,2016
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Harriet
By: 'TwickenhamLandlady'
Mar 30,2016
0 people found
this helpful
Harriet and Sonia are always cheerful, positive, quick to respond to queries, and strong at communicating the situation. I feel they work hard to understand each situation and react in the best interest of both tenant and landlord to achieve outcomes that everyone feels happy ...
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“We were very pleased with the service provided by Dexters. ......”

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Mar 30,2016
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Sonia
By: 'Jodie'
Mar 30,2016
0 people found
this helpful
We were very pleased with the service provided by Dexters. They were very quick to come out initially to look at the property and advise us as to the possible rental price. Sonia and Harriet were very quick to respond to all requests for information / ...
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Comment on agent fees
We were pleased with the fees, these were competitive compared to other agents in the area.
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“Sonia handled everything for us, from our first viewing of ......”

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Mar 30,2016
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Sonia
By: 'Luke'
Mar 30,2016
0 people found
this helpful
Sonia handled everything for us, from our first viewing of our current rental property to the referencing stage. We found Sonia to be very efficient and quick at replying to our calls and questions and in turn helping us secure our current rental. We would ...
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Comment on agent fees
Good
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“Sonia is an absolute super star! She takes time to ......”

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Mar 30,2016
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Sonia
By: 'Lucy'
Mar 30,2016
0 people found
this helpful
Sonia is an absolute super star! She takes time to really understand your needs, finds exactly what you need and supports you through the whole rentals process. Best agent yet. Thank you...
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Comment on agent fees
Average
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“A very quick and responsive team and well organised and ......”

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Mar 29,2016
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Sonia
By: 'Virginia'
Mar 29,2016
0 people found
this helpful
A very quick and responsive team and well organised and resourceful. The house was rented within a matter of days and the new tenants recommended seem just right....
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Comment on agent fees
The fees are within normal ranges so no comments regarding this.
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Hi Dexters were very hungry for my business, which then ......”

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Mar 29,2016
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Harriet
By: 'Mark'
Mar 29,2016
0 people found
this helpful
Hi Dexters were very hungry for my business, which then showed through in their overall drive to ensure they secured a long term tenant as per my requirements. Very professional with a great knowledge of the local area, the property competition and also pleasure to ...
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Comment on agent fees
Good
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Extremely helpful at all stages of the process, from viewings ......”

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Mar 07,2016
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Sonia
By: 'A'
Mar 07,2016
0 people found
this helpful
Extremely helpful at all stages of the process, from viewings to liaising with the landlord regarding prices and always keeping us informed of any outcomes. Very friendly, approachable yet professional....
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Dexters Twickenham Lettings department are the worst I've ever dealt ......”

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Feb 27,2016
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By: 'BLANK'
Feb 27,2016
52 people found
this helpful
Dexters Twickenham Lettings department are the worst I've ever dealt with. I've rasied an official complaint that has been upheld with them where they essentially entered the property at their own discretion for viewings, not provided 24 hours notice for viewings, not confirming viewings and passing ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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By: Charlotte
Aug 11, 2016
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I have had some seriously bad service from Dexters in Docklands and am struggling to find a director or a complaints email to send my complaint to. Can someone please provide me with this? ...

“Sonia was AMAZING!She helped me find my perfect house ......”

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Jan 26,2016
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Sonia
By: 'Laurard'
Jan 26,2016
1 people found
this helpful
Sonia was AMAZING! She helped me find my perfect house for me and my children. She knew exactly what I wanted and helped me find the right house for us. She was incredibly sincere, helpful, polite and patient. I have rented for over 10 years and ...
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Comment on agent fees
Fees were high but they are not any different from other agents.
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By: Marilyn
Feb 10, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Terrible terrible terrible service from dexters and Thamesview are an ......”

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Jan 22,2016
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By: 'Lauren'
Jan 22,2016
57 people found
this helpful
Terrible terrible terrible service from dexters and Thamesview are an atrocious company. "Management" was pure incompetence and then dexters kept deposit when tenant vacated early without warning...
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By: Marilyn
Feb 10, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“We have had a great experience with Dexters from the ......”

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Jan 13,2016
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Sonia
By: 'Hannah'
Jan 13,2016
1 people found
this helpful
We have had a great experience with Dexters from the beginning. Not only helpful and genuinely willing to provide a good service, which is not always the norm these days, but very friendly too. Sonia De Abreu was our agent and she was just great. ...
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By: Marilyn
Jan 14, 2016
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Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Hello, I have recently had the pleasure of the services ......”

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Nov 11,2015
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By: 'AJM'
Nov 11,2015
1 people found
this helpful
Hello, I have recently had the pleasure of the services of Nancy Kearney through Dexters in Twickenham. Normally I feel like estate agents are giving me the spiel and don't actually care about my needs, but on this occasion, my partner and I felt that ...
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By: Marilyn
Nov 12, 2015
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“very friendly and helpfulshe is easy to approach and made ......”

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Nov 11,2015
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By: 'naokonoike'
Nov 11,2015
0 people found
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very friendly and helpful she is easy to approach and made the daunting house hunting easier for me...
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By: Marilyn
Nov 12, 2015
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I had spent a few weeks searching independently for properties ......”

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Nov 10,2015
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Sonia
By: 'Sarah'
Nov 10,2015
1 people found
this helpful
I had spent a few weeks searching independently for properties with no luck before I registered with Dexters Twickenham. Sonia took the time to understand what it is that I was looking for, lined up some viewings and I ended up putting an offer in ...
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By: Marilyn
Nov 12, 2015
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I dealt with Sonia De Abreu throughout the whole process ......”

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Nov 10,2015
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Sonia
By: 'Leo'
Nov 10,2015
0 people found
this helpful
I dealt with Sonia De Abreu throughout the whole process of renting my property, from first contact, right through to signing the lease and making the first payment. I must say the service provided by Sonia was nothing short of top class, not just up ...
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Comment on agent fees
A clear table of the fees incurred when renting through Dexters was issued to me from Sonia right from the beginning. This was very helpful as there were absolutely no hidden costs for the first payment.
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By: Marilyn
Nov 12, 2015
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Sonia went out of her way to find us somewhere ......”

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Oct 06,2015
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Sonia
By: 'jaybee'
Oct 06,2015
0 people found
this helpful
Sonia went out of her way to find us somewhere to rent, We were extremely short of time after a flat purchase fell through at the last minute. But she came up with a number of properties available straightaway and worked tirelessly to make sure ...
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By: Marilyn
Oct 23, 2015
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Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. ...

“Throughout my dealings with Sonia I have found her to ......”

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Dec 23,2014
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Sonia
By: 'Kate'
Dec 23,2014
0 people found
this helpful
Throughout my dealings with Sonia I have found her to be very professional. She has been proactive and responded promptly to all matters. Sonia is realistic and it is a pleasure to deal with her. She has been in touch to check the move went ...
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By: Marilyn Plews
Jan 19, 2015
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I booked a valuation to sell my property via Dexters ......”

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Jun 18,2014
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By: 'Morch'
Jun 18,2014
189 people found
this helpful
I booked a valuation to sell my property via Dexters Twickenham but decided not to go with them before the valuation took place as I instructed an online agency to sell my property instead. The reaction I got from Gemma when I had the decency ...
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By: Marilyn
Jun 23, 2014
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Hello I am really sorry to hear that you have been unhappy with the service provided by our Twickenham branch. I understand that you have now been in direct contact with Barry McCarthy over this. It is disappointing to hear negative feedback and although I appreciate it will not be of direct benefit to you, we have taken note of your comments and will learn from this. I wish you the best with the sale of your property. Kind regards Marilyn [email protected] ...

“On three occasions, I have called Dexters up about houses ......”

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Nov 27,2013
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By: 'No'
Nov 27,2013
142 people found
this helpful
On three occasions, I have called Dexters up about houses they have advertised on Zoopla and their own site. The latest one went up on 22nd November. I called to arrange a viewing to be told it was under offer and had been for 'about ...
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By: Marilyn
Dec 10, 2013
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Hello, I am really sorry to hear that you have been unhappy with the service provided by I am Head of Customer Services here at Dexters Estate Agents and I wondered if I could be of further assistance. If you could email me further details to [email protected] , we can discuss this situation directly and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“We had a very tough search as there were a 5 ......”

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Apr 25,2013
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By: 'John'
Apr 25,2013
1 people found
this helpful
We had a very tough search as there were a 5 adults buying together. Dexters were brilliant in helping us find exactly what we were looking for and helped solve a potential problem as soon as it arose. They kept us upto date throughout the sale ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, Twickenham TW1 4BW



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