33% lettings valuation accuracy
0% lettings fee satisfaction
Latest Reviews
5th Aug 2022
reviewed by 'Dominik'
25th Mar 2019
reviewed by 'Frank'
12th Sep 2014
reviewed by 'DisgustedTenant'
Opening Hours
Address
Countrywide Residential Lettings
38 Portsmouth RoadWoolston
Southampton
Hampshire
SO19 9AD
02380 445 899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 0% | £610 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 04,2023
Jan 04,2023
1
people found
this helpful
this helpful
Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not to pay us three months due rent. Instead we had to plough through time-wasting complaints forms, appeals, and ombudsmen - all internal. Neither did they ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05,2022
Aug 05,2022
0
people found
this helpful
this helpful
I'm avoid. Credit adviser from countrywide is really bad. I paid him. He didn't fix mortgage for me. I needed remortgage. Bank send me information My mortgage should be finish soon. I send this email to adviser. He told me everything is ok. My new ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2019
Mar 25,2019
4
people found
this helpful
this helpful
Just a terrible service.
You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back.
...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2015
Mar 04,2015
3
people found
this helpful
this helpful
I regret using them. They are completely incompetent. They have no idea about customer service. They did nothing right. Everything we ever asked them to do, they messed up and either just didn't do or even worse did the very opposite. They caused us so ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2014
Sep 12,2014
1
people found
this helpful
this helpful
I have received nothing other than appalling service from Countrywide letting agents. Unfortunately I have never dealt with such a shoddy, disorganised and obnoxious company. I'm thrilled to have moved out of the frankly deplapodated property that I was renting from them. Despite this, I ...
read full review
read full review
What agent could do to change your mind?
Change literally everything about your company. The manner in which I have been dealt with has been sickening. You treat people like dirt on the floor and it's disgusting. You are easily the rudest company I've ever dealt with.Attached Filesnbsp;
Comment on agent fees
Ridiculous. Absolutely Ridiculous.
Was this helpful?
Yes
Yes
Sep 01,2014
Sep 01,2014
0
people found
this helpful
this helpful
Blundells, a trading arm of Countrywide Residential Lettings Ltd provided a ¢â‚¬Ëœfully managed property service' for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well ...
read full review
read full review
What agent could do to change your mind?
Our property managers should have been managing our property in accordance with the tenancy agreement. They should have ensured that 'the property was kept clean and well aired at all times'. When it clearly wasn't they should have informed us and given us chance to end the tenancy. I know we all have personal standards on cleanliness, but Blundells/Countrywide's tolerance of filth and grime is breathtaking. Perhaps sending our property managers on a refresher course to be able to spot the difference between a well maintained, and a neglected property, may help them to provide a better serviceAttached Filesnbsp;
Comment on agent fees
With the exception of rent collection we feel we paid ‚£69 a month for them to oversee theft, neglect and deterioration to our property over a 3 year period
Was this helpful?
Yes
Yes
May 30,2012
May 30,2012
6
people found
this helpful
this helpful
We are moving from our property and the management company instructed Morris Dibben to rent the property out.
We left the keys to our rented property with Morris Dibben. After recent letter drop by the police, stating there were break in's in the area, we ...
read full review
read full review
What agent could do to change your mind?
Agent was incompetent; I used to be an estate agent, worked in lettings and run my own estate and lettings agency. The service and attitude is one I have never encountered at any other estate agents or lettings, even other Countrywide offices. To improve the agent in question must, set up basic training, put basic procedures in place, oversee the first months training. To leave someone in this state and to respond with prove it, is wholly unprofessional, inadequate and no sense of customer service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
