96% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Cray & Norton are independent property experts with nationwide coverage. We are a member of The Guild of Professional Estate Agents making us part of a network of over 750 Estate Agents. Regulated by the Property Ombudsman, we specialise in residential sales, lettings, land, new homes, property management and commercial property.
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Cray & Norton are independent property experts with nationwide coverage. We are a member of The Guild of Professional Estate Agents making us part of a network of over 750 Estate Agents. Regulated by the Property Ombudsman, we specialise in residential sales, lettings, land, new homes, property management and commercial property.
Latest Reviews
20th May 2024
reviewed by 'Fran'
6th Mar 2024
reviewed by 'Peter'
3rd Mar 2024
reviewed by 'Trudy Wright'
29th Oct 2023
reviewed by 'Aris Sanchez'
1st Aug 2023
reviewed by 'Mr Jason Peploe'
26th Jun 2023
reviewed by 'Clare'
Opening Hours
Address
Cray & Norton
323 Lower Addiscombe Road
Croydon
Greater London
CR0 6RF
0208 655 0700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 95% | £255,100 | £5,400,000 |
| Lettings | 100% | 99% | £825 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 2 | 12 | 8 | 32 | 2 | 33 | 2 | 3 | 6 |
Areas covered
- CR0
- SE25
- CR2
- CR7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Jul 12,2021
Jul 12,2021
0
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A massive thank you to Cray and Norton for the amazing experience buying our wonderful first home in Croydon. From the outset they were incredibly helpful, supportive and steered us through the process. We’ve been settled in our new home now for 2 weeks and ...
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Jul 03,2021
Jul 03,2021
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I had a good experience with my sale and the Cray & Norton team, in very challenging circumstances due to the volume of sales in May 2021. Tracy did a brilliant marketing and negotiation job. Marcel and Darren kept me up to date in the slow, painful ...
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Jul 01,2021
Jul 01,2021
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Booked a viewing of a property through them. The viewing was great, and Mark was really helpful. The process of buying the house from start to finish was excellent, Darren helped us throughout the process. I would recommend the estate agents thoroughly. I managed to ...
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Jul 01,2021
Jul 01,2021
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10 out of 10 for me. Cray Norton is highly recommended. Darren my contact was with me all the way though the process. I gave him a near impossible task and he pulled out all the stops. Estate agents often are not that good but Cray Norton ...
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Jun 26,2021
Jun 26,2021
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I can only praise Darren and his team at Cray and Norton for their efforts to find a buyer for my flat despite the impact of the Coronavirus pandemic and for seeing the sale through smoothly. I was glad to have the benefit of their ...
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Jun 23,2021
Jun 23,2021
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Great communication. Were quick to answer questions and get the ball rolling on our purchase. Kept in touch with us and prompted solicitors when needed. Made sure everything went smoothly. Would highly recommend....
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Jun 03,2021
Jun 03,2021
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I knew from the offset that I would instruct the Cray and Norton team to market the property. Marcel valued the property and suggested a realistic price for the area and condition of the property.
There were a decent amount of viewings and I was ...
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May 12,2021
May 12,2021
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They gave us a realistic estimate. A buyer was found but ended up falling through, however the C&N team quickly found a second buyer. They also kept an eye on the house condition whilst it was vacant to check all was okay through the ...
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May 08,2021
May 08,2021
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Harry was very warm and friendly in showing us around a beautiful property in Addiscombe. He was really efficient in booking us in a few days beforehand, was responsive on the day, and we quickly built up a rapport on the viewing. He was knowledgeable ...
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Apr 30,2021
Apr 30,2021
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Cray and Norton sold our house with minimum fuss and kept us informed through the whole process. Very happy with their service and cannot fault Marcel and Tracy, total professionals who I would recommend to anyone and i would definitely use them again....
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Feb 15,2021
Feb 15,2021
2
people found
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I would give zero stars for this agent, unprofessional, rude, incompetent and so lazy, I had to do all the work and just got lot of fobs from their office. from the start i knew this agent was not for us, but had no choice ...
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Nov 06, 2021
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Darren is a vile person who thinks he can bully his tenants. Clearly thinks he's Donald Trump harping on about "fake news". What an arrogant creature indeed! ...
Jun 10,2020
Jun 10,2020
0
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Friendly, but very lazy and never collected rent on time. I was promised a good service, but by the time the 3rd rent was due, nearly every other month, the rent arrived only when I requested the money from Cray & Norton. Since then I have ...
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Sep 09,2019
Sep 09,2019
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Cray and Norton were amazing throughout our sale and purchase and we would highly recommend their services. They communicated with the entire chain involved and when things became difficult it was so reassuring to know we had an agency we could completely trust and rely ...
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May 28,2019
May 28,2019
0
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My sister and I bought our first property through Cray & Norton and I would like to say a Big Thank you to Sam and Darren. Sam, a young gentleman with excellent manners and attitude first showed me the property and was very helpful with our ...
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Apr 09,2019
Apr 09,2019
1
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I rented a flat through C&N for 6 years. I had to move out because my former landlord refused to carry out repairs and such refusal resulted in the flat being colonised by rats. When I tried to recover my £1,073 deposit, I realised that the ...
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Comment on agent fees
Fees are neither good nor bad
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Apr 10, 2019
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This is the experience I got when renting from you and it may happen again to another tenant.
All I can say is the tenancy contract was signed by a Miss * as your representative and the landlord is... a Mr *! It looks like a family business and hard to believe you were completely unaware of ** that was taking place. I may have an accent but I am not mentally retarded.
All you can do now is apologise and make sure you do not deal with dishonest landlords in future ...
Sep 27,2017
Sep 27,2017
1
people found
this helpful
this helpful
Sold a house with Marcel as our agent. From the start, when he provided the best valuation to ensure a sale at a good price, through to completion Marcel was always honest and available, providing help and advice when needed. This is the second time ...
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Comment on agent fees
Fees and commission were both very reasonable.
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Jul 16,2017
Jul 16,2017
0
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I recently sold a property on behalf of my disabled sister who had moved away from the area and into a care home. Living far from Croydon myself and also being relatively unfamiliar with the property itself, I was heavily dependent on C & N's Marcel ...
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Comment on agent fees
Fair
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Apr 23,2017
Apr 23,2017
0
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We sold our flat recently. Great communication and all round service from Marcel. We were kept informed on progress and felt that our interests were in good hands....
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Comment on agent fees
Good
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Jul 14,2016
Jul 14,2016
0
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I recently bought a house through Cray & Norton Addiscombe branch. Very happy with the purchase and progress of transaction. Staff at Cray & Norton is very professional, friendly and reliable.I liked the fact that they don't force you to use their solicitors or brokers.
I ...
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Comment on agent fees
very good
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Aug 31,2015
Aug 31,2015
0
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This was my third attempt at selling my house because of two deaths in the family which meant I had to take the house off the market the first two occasions. Marcel was understanding and very supportive of my situation and I had no qualms ...
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Aug 25,2015
Aug 25,2015
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Very efficient team. Tony and Mark organised viewings promptly and secured a satisfactory offer very quickly. Would definitely recommend them and use them again....
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Comment on agent fees
Accurate
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Aug 24,2015
Aug 24,2015
0
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The flat I'm now renting was listed with two agents online. I contacted both, but didn't hear from the other. I phoned Cray and Norton and Tony was able to offer me a viewing for the same day. He was then happy to change the ...
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Comment on agent fees
This is my first rental experience but asked around to see if the fees were reasonable. I was told they were pretty standard so was happy to go ahead with the payment.
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Aug 19,2015
Aug 19,2015
1
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I just recently bought house from them, I mostly dealt with Mark and Tony , they both been very helpful
and professional. I will strongly recommend my friends and family to this state agent. If i sell or boy again house i'll definitely go through them....
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Aug 07,2015
Aug 07,2015
0
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I have had the pleasure of buying two garages from C&N.
I found Tony and Mark to be extremely professional and helpful at all stages of the purchase.
Even though the properties were just garages, the time element involved dealing with solicitors enquiries was ...
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Jul 30,2015
Jul 30,2015
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After a long search and being visited by almost 10 estate agents, we choose Cray & Norton to list our property. They were the most competitively priced and cut the estate agent chat and had a proper conversation.
The house was listed professionally and we were happy ...
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Comment on agent fees
Fees were the most important factor for me. I know houses pretty much sell themselves these days with Rightmove, Zoopla and the like, so a fair price was key.
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Feb 20,2015
Feb 20,2015
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I have had a wonderful experience buying my property through Cray and Norton estate agents. My Agent Mark Geddes was very professional, friendly and helpful. He always made sure I was kept up to date through out the process which gave me great confidents and ...
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Feb 20,2015
Feb 20,2015
0
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Myself and my part end recently brought our first home using Cray & Norton, the service we received was excellent with the personal touch being provided.
We felt our estate agents kept us in touch through out the process and were on hand to help deal ...
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Comment on agent fees
As we were buying our first home, we did not pay any fees for this service
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Nov 13,2014
Nov 13,2014
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I recently sold a property in Croydon, not knowing the area very well I met with several estate agents and Cray & Norton were by the far the best. I received an amazing service from start to finish, they were very friendly, professional and know the ...
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Comment on agent fees
Excellent value for the service received.
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Aug 06,2014
Aug 06,2014
0
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Emma is very helpful, always polite and friendly with great approach to customers. I had a very good experience and would recommend Cray & Norton...
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Jul 15,2014
Jul 15,2014
0
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Could not be happier with the service I received from Cray and Norton Estate Agents, they were efficient, Helpful and generally a pleasure to deal with - much better than other local agents I have dealt with before! Highly recommended!...
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Sep 17, 2014
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Thanks for taking the time to write a review and Im pleased you were happy with the service we provided.
Darren Cray ...
Marcel
Andrea
Sam
Lucas
Vendor Fees
1.2%Landlord Fees
8%Tenant Fees
No fees set. Last updated at 20/05/2024, 1:33 PM by DarrenComplaints Procedure
No procedure set.
Last updated at 12:33 PM 20/05/2024 by Darren
Best Estate Agent in Croydon 
Best Letting Agent in Croydon 
