In three short years the company brought down an impressive estate to a complete disaster. People cannot sell their properties because no accounts have been prepared for the past couple of years. The service charges are so high that no one would come to buy it. The condition is so bad that it is... Read Full Review

We have been under Crabtree management for the past 2 years and it has been the worst. Within past two years they increased the service charges up to 144% but provided absolutely nothing. Ongoing police investigation due to mismanagement of funds, poor gardening, poor carpet cleaning, never cleaned ... Read Full Review

Unbelievable useless and waste of money. Raported broken lift to casromer servis around 4:30pm on Friday. Called out of hours emergency number on Friday 5:30pm. They got come back to me saying they cant send engineer as carb tree manager doesn't respond and have to wait until Monday. 5 floors... Read Full Review

Crabtree are honestly the most awful company I've ever had to deal with. I wish I could give zero stars because 1 star is too many. I've been fighting the same three issues for 25 months now and still no resolution. One has been particularly impactful to my life regarding the car park... Read Full Review

One of the building they're asking loads of money for... Read Full Review

DISGUSTING COMPANY! Accused my elderly neighbour who suffers with cancer of “Fly Tipping!” They then publicly shamed her by photographing her perfectly LEGAL curb side collection bag! on their UNWANTED newsletter! ABSOLUTE SCUM BAGS who's gardeners sit on their phones in their work vans for... Read Full Review

AVOID THIS COMPANY AT ALL COSTS Please learn from our mistake & do not use Crabtree. They were our managing agent for 4 years, always ignored questions, could never get a straight answer, escalating unexplained fees, refused to host / arrange resident meetings - even after the pandemic, in 4... Read Full Review

I am stuck in a place with cladding issues and I am unable to sell my property even though I have had to move for work. This issue is affecting my mental health and my wellbeing issues are exacerbated by the fact that Crabtree continue to ignore emails and no updates on the situation are... Read Full Review

Awful 1 star is too many Building I live in is filthy and unsafe. Took over a year to get even the hoovering of the building done whilst the safety issues are still there. Fire vent window has been hanging open for a month but they very rarely reply to emails and when they do... Read Full Review

The WORST company we have EVER had to deal with in our whole lives. They owe us £650 and are refusing to refund any money. Absolute scammers!!!!!!!!! The managers and complaint “managers” are unprofessional, rude and the most unhelpful people I have ever come across in my whole entire life. I... Read Full Review

With cladding issues that seriously effect us all and remedial works required after a burst water pipe three months ago to receive zero response from Crabtree to many residents emails/telephone calls in over 2 months is unacceptable. I have personally sent over a dozen letters and emails in over 3... Read Full Review

Appalling. Leaking roof, rotting roof terrace and pigeons now nesting in ceiling left open whilst leak wasnt fixed. a health hazard. Ongoing cladding nightmare. Only one member of Crabtree staff is helpful and that's Naina. She is amazing. The company as a whole are... Read Full Review

To whom it may concern, We took possession of our home in a block of flats (est2006) back in 2014/2015..around the same time Crabtree Property Mgmt was appointed. We have had multiple reps ever since.. most of whom had only lasted a couple of months. The building has been on decline ever... Read Full Review

I'm absolutely appalled at the lack of professionalism shown from Crabtree. They appear to be the only company in the world who still can't function they say because if the pandemic. Still no surgeries as I'm sure they do not want to hear our voices. The financial budget always late ... Read Full Review

Terrible company. I was not happy with maintenance on my street and refused to pay service charge and now due to this ive been referred to Property debt collectors. who are forcing me to pay and extra 250£ and they barely maintain the grounds. Bins in the play area are always overflowing seems to... Read Full Review

Having read reviews I didn’t have high hopes that my issues would be addressed satisfactorily, but I have to say that within a week Crabtree were on the case, there were contractors at our flats dealing with the issues I’d raised. I am very pleased and impressed with the service ... Read Full Review

I just wanted to write a review on here as I've been having an issue with Crabtree for 3/4 months now but all the way through Naina has delivered excellent customer service in trying to get this matter dealt with for us. She should be seen as a role model for other... Read Full Review

Interesting to read the reviews on Crabtree - I was surprised to see any positive ones. From our experience I would agree it's a shame you can't afford them 0 stars. The service, or complete lack of it, is probably the worst I have come across (in any area of life). Amongst other ... Read Full Review

This review is for Naina Tailor of Crabtree Property Management. Crabtree manage the 4-year old development in Ashford, Kent where we have bought a house where my 80 year old mother now resides. We had issues with estate trees over-hanging our boundary and touching our roof. Initial requests to... Read Full Review

I am very surprised by the harsh reviews left for Crabtree. Having lived at Agate House, Percy Gardens for 28 years, I have experienced nothing but good service from them. They are available via phone, email, a web portal. Issues are dealt with on a very reasonable timescale and the property... Read Full Review