Leighton Buzzard, LU7
4.5/5, 58 reviews
91% recommended
62% lettings valuation accuracy
88% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 58
5th Nov 2023
reviewed by 'Mr and Mrs King'
“Excellent estate agent to purchase through .Phil and his team were always there via email or kn the phone .It ......”
25th Oct 2023
reviewed by 'Felicity'
“Phil and his team were friendly and helpful. Definitely recommend as an agent....”
8th Sep 2023
reviewed by 'Simo'
“Phil and the team were just fantastic I wouldn't of got through all this with out all there help thankyou ......”
27th Apr 2023
reviewed by 'Paul Berry'
“Completely incompetent, failed on three occasions to carry out a valuation on my property, no apology only after I complained ......”
11th Feb 2022
reviewed by 'Lucy'
“We had to sell my mum’s home after her death , everything felt sad and overwhelming. Robbie at Leighton Buzzard ......”
11th Feb 2022
reviewed by 'Lucy'
“We had to sell my mum's home after her death , everything felt sad and overwhelming. Robbie at Leighton Buzzard took ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
4 Market Square
Leighton Buzzard
Bedfordshire
LU7 1HA
01525 372588

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 62% 88% £600 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 2 11 1 4 0 4 0 7 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent employee...”

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Apr 05,2018
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Daniella
By: 'Rosie'
Apr 05,2018
0 people found
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I had been quite unhappy with the service I have received from Connells over the last few months as I had constantly been dealing with different people with no notification that my existing contact had changed and seemingly no handover. However for the last couple ...
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“Very helpful pleasant professional member of your head office...”

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Apr 05,2018
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Mrs
By: 'Mr.p.thakore'
Apr 05,2018
0 people found
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All my requirements as to managing my property she has done an excellent job Her manner very professional and prompt response on matters...
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Comment on agent fees
Mr Jamie Fearn & Kalon Cheesman have advised well and good management by these guys at coventry branch.
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“Good service...”

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Apr 05,2018
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Clodagh
By: 'CL'
Apr 05,2018
0 people found
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Very clear communications and prompt response to instructions. Professional and efficient. Organised gas survey on my behalf. Clear and concise....
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Comment on agent fees
Ok
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“Danniella has exceptional customer service thank you for all your help...”

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Mar 30,2018
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Daniella
By: 'Joanne'
Mar 30,2018
0 people found
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Fantastic customer service. Always available staff to help you . They go out their way to organise repairs for you and any thing else you require. Thank you Danniella and Sharon for your help . Much appreciated...
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“Daniella Hennessy Smith...”

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Mar 29,2018
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Daniella
By: 'Mr'
Mar 29,2018
0 people found
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Daniella was extremely helpful in sorting out a difficult situation with a tenant who did not want to pay the repair costs when leaving our property. When Daniella took over this matter it was dealt with quickly and efficiently and with good communication and we ...
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Comment on agent fees
Fees were in line with other agents
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“Responsive and Friendly...”

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Mar 29,2018
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Clodagh
By: 'Kate'
Mar 29,2018
0 people found
this helpful
I have not usually had good experiences with Connells, i.e. lack of updates and communication, lack of response and empathy. Clodagh was responsive and reactive. They kept me up to date and responded quickly to my requests and communications. They were friendly and emphatic. ...
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Comment on agent fees
n/a
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“Depoist Scheme...”

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Mar 28,2018
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Clodagh
By: 'Roger'
Mar 28,2018
0 people found
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Clear, informative practical advise and support. Quickly handled my claim to recover money from the deposit scheme for damage done by the tenant....
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Comment on agent fees
good
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“Excellent service...”

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Mar 27,2018
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Daniella
By: 'Ian'
Mar 27,2018
0 people found
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After a number of negative experiences in the past with Property Management the service provided by Daniella was a pleasant surprise. Very efficient throughout and always did what she promised. The service from the contractor James was also excellent and again a million miles ahead ...
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By: Daniella
Mar 27, 2018
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Thank you so much for a lovely review! ...

“Staff review...”

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Mar 26,2018
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Daniella
By: 'K'
Mar 26,2018
0 people found
this helpful
Daniella has been fantastic in dealing with the 3 properties that we let through Connells management service. Her communication and manner is excellent and she quickly deals with issues that arise. A real pleasure to work with....
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By: Daniella
Mar 26, 2018
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Thank you so much for the lovely review! It's my pleasure to help! ...

“Professional...”

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Mar 26,2018
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Yasmine
By: 'Richard'
Mar 26,2018
0 people found
this helpful
Yasmine is a very professional and extremely helpful member of your team. She is always fast and efficient when addressing issues with my property and keeps me updated without prompting. On occasion I have spoken to Yasmine on the telephone and she is polite, attentive ...
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“Quick Service...”

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Mar 23,2018
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Clodagh
By: 'Mohammed'
Mar 23,2018
0 people found
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Clodagh Matthews ensured a quick turnaround when my heater stopped working. Great service, especially since we have a little one to keep warm....
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“Dealing with issues...”

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Mar 22,2018
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Daniella
By: 'Jas'
Mar 22,2018
0 people found
this helpful
I have always found Daniella Hennessy smith very helpful in connection with our house 179 kings road in birmingham. Daniella dealt with issues promptly and politely and provide well thought out and sound advice when it is required. Daniella responded to my emails straight away and ...
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Comment on agent fees
Good
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By: Daniella
Mar 22, 2018
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Thank you for the lovely review Jas! It's been a pleasure to help! ...

“Service review...”

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Mar 21,2018
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Clodagh
By: 'Jess'
Mar 21,2018
0 people found
this helpful
Clodagh contacted me proactively to let me know that the Gas safety certificate on my property was due to expire. All of my questions were answered really quickly and in a friendly manner which was great. Thank you very much for all of your help....
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“Quick response...”

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Mar 20,2018
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Clodagh
By: 'Yvette'
Mar 20,2018
0 people found
this helpful
Emailed with regards to issue at the house, said they had tried to call, but for some reason did not try the China number which I thought they did have. Matter was resolved quickly....
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“We have had difficulty arranging with CDA to get our washingmachine fixed. Daniella has been most persistent 8n trying to arrange...”

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Mar 18,2018
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Daniella
By: 'Lionel'
Mar 18,2018
0 people found
this helpful
Very happy with effort from Daniella in arranging for property equipment to be fixed. Dry persistent in contacting maintenance company....
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By: Daniella
Mar 22, 2018
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Thank you for the lovely review! ...

“Fantastic service !...”

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Mar 16,2018
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Yasmine
By: 'Landlords'
Mar 16,2018
0 people found
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Out of everyone in that branch, Yasmine's service has been by far the best! We have had problems to begin with as members of staff were not following up with us in the right way regarding a few tenant issues we were having. However ,Yasmine ...
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“I was beginning to lose a little faith in Connells ......”

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Mar 07,2018
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Marni
By: 'Chris'
Mar 07,2018
0 people found
this helpful
I was beginning to lose a little faith in Connells as I was being given the runaround on various aspects of my tenancy. Marni was so helpful and knowledgeable she solved in half a day what had taken weeks and lots of phone calls to ...
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By: Marni Cosby
Mar 07, 2018
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Thank you so much for this review Chris, Its has been a pleasure assisting you. ...

“Yasmine did a very good job in providing a comprehensive ......”

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Mar 07,2018
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Yasmine
By: 'Carol'
Mar 07,2018
0 people found
this helpful
Yasmine did a very good job in providing a comprehensive review of the checkout document. detailing where there was the potential to claim back from the tenant but offering guidance as to whether this was reasonable. It made the process very easy and clear in ...
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Comment on agent fees
Good
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“My communication with Clodagh has been by email. I am ......”

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Feb 24,2018
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Clodagh
By: 'Mike'
Feb 24,2018
1 people found
this helpful
My communication with Clodagh has been by email. I am a landlord and Clodagh had reminded me that the rented property needed its gas safety certificate renewed - itself a very useful aid! I had some problems with getting this done, so Clodagh suggested using ...
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“The property that's I was renting was transferred to the ......”

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Feb 22,2018
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Clodagh
By: 'Jim'
Feb 22,2018
1 people found
this helpful
The property that's I was renting was transferred to the Leighton Buzzard branch during my tenancy and I found Clodagh to be professional and helpful any time I had to engage with her. She was always quick to help direct solutions to my queries and ...
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Comment on agent fees
N/A - I had a different agent for fees due to the property being managed by Connells Leamington.
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“Clodagh was very helpful. I felt like she cared more ......”

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Feb 10,2018
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Clodagh
By: 'Dawid'
Feb 10,2018
1 people found
this helpful
Clodagh was very helpful. I felt like she cared more than myself. My old washing machine has been replaced promptly. I got a washer + dryer as requested. Clodagh made sure the delivery timing was convenient too...
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Comment on agent fees
N/A
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“Clodagh was very quick and efficient in dealing with the ......”

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Feb 09,2018
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Clodagh
By: 'Nicole'
Feb 09,2018
0 people found
this helpful
Clodagh was very quick and efficient in dealing with the matter. He was professional in all his correspondence. Landlord and tenant extremely happy....
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“Efficiently dealt with a problem that occured with my rental ......”

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Feb 09,2018
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Clodagh
By: 'jla'
Feb 09,2018
1 people found
this helpful
Efficiently dealt with a problem that occured with my rental flat. Was quick in replying to communications, and dealt with the tennent well....
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“On one very simple short action of our confirming the ......”

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Feb 06,2018
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Rebecca
By: 'Satisfied'
Feb 06,2018
1 people found
this helpful
On one very simple short action of our confirming the Gas check on our let property Rebecca was very prompt, courteous and efficient....
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Comment on agent fees
Not applicable.
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“Clodagh Matthews is very helpful and always responds to emails. ......”

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Feb 05,2018
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Clodagh
By: 'Steve'
Feb 05,2018
1 people found
this helpful
Clodagh Matthews is very helpful and always responds to emails. The only reason I can't give full marks is not Clodagh's fault but because of the time it takes to get to speak to anyone....
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“I had to deal with Connells for over 4 years. Horrible ......”

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Dec 14,2016
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Amy
By: 'Bingo'
Dec 14,2016
2 people found
this helpful
I had to deal with Connells for over 4 years. Horrible experience, NEVER again! Very unprofessional and rude on every single occasion I had to deal with them. Avoid them by all means. They raised the rent by over 10% the day I was moving my furniture, ...
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Comment on agent fees
They charged me higher fees than the ones we agreed to in writing. After I complained they had to refund.
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“Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / ConnellsIn ......”

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Aug 19,2016
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By: 'markysharky'
Aug 19,2016
1 people found
this helpful
Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / Connells In the 2nd quarter of 2015, as the then Landlord, I was forced to begin an eviction process, using a solicitor to kick-start the process and paper-work, which cost me £970. The Tenant eventually left on 27th. ...
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Comment on agent fees
Once they had their "fully managed fee" paid they were happy..however, fully managed also meant right up until I got my expenses back, caused by THEIR (fully managed) tenant, in my property. It affected my entire family's life!!
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By: Stewart
Aug 20, 2016
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This should not be against my office in Leighton Buzzard? I would suggest finding the agents office. Easy mistake to make, as our head office is in Leighton Buzzard, but this is not it. Kind regards Stewart ...

“ACCOUNTING dept for letting customers.... Useless, poor, in fact zero ......”

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May 10,2016
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By: 'Jarred'
May 10,2016
0 people found
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ACCOUNTING dept for letting customers.... Useless, poor, in fact zero communication and scarily slow to react to to any problem raised. Why do I pay a management fee? I have to check monthly to ensure they have made payment into my account. I'm going self ...
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What agent could do to change your mind?
Letting management fee is BAD as there is no value for money and they do not always forward issues raised by my Tennant
Attached Filesnbsp;
Comment on agent fees
Letting management fee is BAD as there is no value for money and they do not always forward issues raised by my Tennant
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Connells, Leighton Buzzard LU7 1HA



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