Hemel Hempstead, HP1
4.7/5, 112 reviews
96% recommended
96% lettings valuation accuracy
97% lettings fee satisfaction
With over 90 years combined experience and local knowledge our team can help with your every need. We have houses to buy, sell and Let, and this is not only properties in Hemel Hempstead but in Bovingdon, Kings Langley, Chipperfield, Bedmond, Leavesden, Chesham and Berkhamsted. Having operated in the town for ... show more With over 90 years combined experience and local knowledge our team can help with your every need. We have houses to buy, sell and Let, and this is not only properties in Hemel Hempstead but in Bovingdon, Kings Langley, Chipperfield, Bedmond, Leavesden, Chesham and Berkhamsted. Having operated in the town for over 30 years we have helped thousands of people find there ideal property.

We do more than just sell or let your property, as part of a national estate agency, we help at every stage of moving home, from market appraisals and conveyancing to energy performance certificates, in house mortgage services and help to buy.

At Connells we work closely with our local Watford, Harrow, Bushey, St Albans, Dunstable, Leighton Buzzard, Leavesden and Luton branches as well as the surrounding branch network, offering excellent local coverage.

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Latest Reviews

View all Reviews 112
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
27th Jan 2024
reviewed by 'Anna'
“Very quick and pleasant service. Thanks a lot for help and guidance in the process....”
23rd Jan 2024
reviewed by 'Miri'
“Great service from Jordan and Amber. They were very efficient with sending documents and making my move easy. Many thanks....”
22nd Dec 2022
reviewed by 'Sabina'
“Zoe and Petra were always prompt and handled all details with the outmost professionalism every step of the journey. It ......”
20th Dec 2022
reviewed by 'Mercy Okorie'
“I hardly put in reviews for agents or vendors, But in this case, I am very pleased and happy to ......”
1st Dec 2022
reviewed by '-'
“Professional service and reassuring support throughout the tenant finding process. I have used Connells for 10 years with great success and ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
45 Marlowes
Hemel Hempstead
Hertfordshire
HP1 1LD
01442 216633

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 96% 97% £700 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 1 47 3 22 0 10 0 1 1
Areas covered
  • HP1
  • HP2
  • HP3
  • HP4
  • WD4
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall Overall
Estate agents
Letting agents
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“Ryan and Carl guided us through the process which was ......”

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Jan 03,2018
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Carl
By: 'Dale'
Jan 03,2018
4 people found
this helpful
Ryan and Carl guided us through the process which was frustrating towards the end (no fault of theirs!) excellent communication and updates, and would recommend without question Thanks both ... we can now live the dream !...
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Comment on agent fees
Average
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“It feels a little unusual to write a review about ......”

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Jan 03,2018
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Denis
By: 'Ben'
Jan 03,2018
4 people found
this helpful
It feels a little unusual to write a review about an estate agent, especially one that I did not instruct directly! However, I feel compelled to do so in this case of this particular agent, an agent without whom I may well have lost the ...
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“Both Gemma and Zoe are very professional to work with ......”

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Nov 27,2017
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Gemma
By: 'Rent'
Nov 27,2017
5 people found
this helpful
Both Gemma and Zoe are very professional to work with and always keep an eye out for me when properties come on the market...
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Comment on agent fees
in line with other agents I work with
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“Gemma and Zoe werw both extremely helpful in supporting me ......”

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Nov 20,2017
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Gemma
By: 'Ant'
Nov 20,2017
5 people found
this helpful
Gemma and Zoe werw both extremely helpful in supporting me through the letting process. During the process I experienced an unfortunate situation, which was no fault of their own, their kindness and empathy was evident and as a result we came to an speedy resolution. ...
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Comment on agent fees
Reasonable
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“Thank you Carl for helping us sell our property. You ......”

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Sep 11,2017
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Carl
By: 'Stephanie'
Sep 11,2017
4 people found
this helpful
Thank you Carl for helping us sell our property. You made the process so easy and you were easily contactable if we had any questions or needed advice....
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Comment on agent fees
Fees were fair
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“The whole moving experience for my mum (managed by me) ......”

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Jul 14,2017
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Carl
By: 'Mrs'
Jul 14,2017
4 people found
this helpful
The whole moving experience for my mum (managed by me) was a very positive one. The Hemel branch were supportive, kind, patient and helpful. They looked after my mum very well and ensured the whole selling process was as painless as possible. Special mentions to ...
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Comment on agent fees
Average.
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“Zoe did a great job from beginning to end , only ......”

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Jun 06,2017
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By: 'D'
Jun 06,2017
2 people found
this helpful
Zoe did a great job from beginning to end , only comment I have about this branch is that they do NOT pass on messages or listen to what to what you are telling them...
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“Excellent from start too finish. Couldn't recommend connells more. They ......”

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Apr 14,2017
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Ryan
By: 'Michelle'
Apr 14,2017
4 people found
this helpful
Excellent from start too finish. Couldn't recommend connells more. They have been friendly yet professional. Me being a worry head has had constant reassurance throughout the process of buying and selling with them. Ryan has been on the other end of the phone whenever I've ...
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Comment on agent fees
You get what you pay for :-)
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“excellent service from start to finish. Always on hand to ......”

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Apr 12,2017
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By: 'Arron'
Apr 12,2017
4 people found
this helpful
excellent service from start to finish. Always on hand to help and go the extra mile. The number one agent in Hemel!!...
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Comment on agent fees
good
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“Absolutely brilliant we could not have asked for a better ......”

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Feb 10,2017
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Carl
By: 'Humphries'
Feb 10,2017
6 people found
this helpful
Absolutely brilliant we could not have asked for a better service Carl went above and beyond his job description to help us out with our move thank you so very much...
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Comment on agent fees
Good
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“Brandon has been first class...First listed property with clements. ......”

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Jan 31,2017
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Brandon
By: 'Louis'
Jan 31,2017
4 people found
this helpful
Brandon has been first class... First listed property with clements. They took 40 or so viewings in first few weeks and couldnt lure a single offer. I got frustrated with all the lies and excuses so chose to list with Connells aswell. Rhianna surveyed it and ...
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Comment on agent fees
Good - fairly standard across the board.
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“Great customer service, efficient and helpful estate agents go above ......”

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Dec 22,2016
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Brandon
By: 'Sarah'
Dec 22,2016
4 people found
this helpful
Great customer service, efficient and helpful estate agents go above and beyond to help and make sure we were kept informed of the whole smooth process. Thanks Connells and a Very Merry Christmas!...
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Comment on agent fees
Competitive
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“Simon has an excellent and wonderful customer service at all ......”

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Dec 14,2016
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Simon
By: 'Francesco'
Dec 14,2016
4 people found
this helpful
Simon has an excellent and wonderful customer service at all times! He is very helpful, kind, polite and very friendly. He is willing to help you to solve any type of issue promptly and in the best way he can. He is very professional and ...
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Comment on agent fees
Excellent fees at all times Wonderful agents
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“very efficient and friendly staff, extremely helpful,nothing was too ......”

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Dec 10,2016
Minithumbup
By: 'pauline'
Dec 10,2016
3 people found
this helpful
very efficient and friendly staff, extremely helpful,nothing was too much trouble,very professional,communication was exceptional,either by email or telephone, very quick to respond to any of my questions...
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Comment on agent fees
no comment
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“I walked into Connells homeless, the staff were friendly, extremely ......”

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Nov 05,2016
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By: 'Dan'
Nov 05,2016
5 people found
this helpful
I walked into Connells homeless, the staff were friendly, extremely helpful, and personalised. I first dealt with Simon, amazing guy. He helped get me into a place and helped right through until end of tenancy, I can highly recommend connells. Especially Simon and now Zoe ...
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Comment on agent fees
Explained well and hassle free
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“I found the whole experience with Connells and Brandon both ......”

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Sep 15,2016
Minithumbup
By: 'Nick'
Sep 15,2016
5 people found
this helpful
I found the whole experience with Connells and Brandon both very professional and as stress free as it could have been. The process was very quick and straight forward. I would not hesitate to use you guys again. Kind regards - Nick...
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“Very poor service combined with very high fees. Very pushy, ......”

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Aug 11,2016
Minithumbup
By: 'Jane'
Aug 11,2016
4 people found
this helpful
Very poor service combined with very high fees. Very pushy, there is a lot of pressure to extract the maximum possible fee from sellers and also to use Connells' own brand solicitors rather than your own. When I explained I would be using my own ...
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Comment on agent fees
Excessive fees (over 2%), particularly in view of the (mediocre) and at times rude and unprofessional service provided. I will not be recommending Connells to my friends and family.
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“I am very happy with the service provided by the ......”

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Feb 19,2016
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Carl
By: 'Mark'
Feb 19,2016
5 people found
this helpful
I am very happy with the service provided by the Connells. I have used then for finding and referencing tenants as well as buying and selling rental properties locally. I would be happy to use them again in the future....
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Comment on agent fees
Fairly priced
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“Connells dealt with selling my mothers property in Hemel Hempstead ......”

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Mar 17,2015
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By: 'Pearce1'
Mar 17,2015
1 people found
this helpful
Connells dealt with selling my mothers property in Hemel Hempstead it was a probate sale so it really was a sensitive. I was so impressed with how professional they were during the whole process. We have a large family and they did a great job ...
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“Excellent from start to finish. Found us the perfect property ......”

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Mar 13,2015
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Carl
By: 'Phil'
Mar 13,2015
4 people found
this helpful
Excellent from start to finish. Found us the perfect property and was dealt with the offer and clarification very professionally. There were a couple of issue's while the sale progressed and Carl assisted and communicated to both ourselves and the owners throughout what was a ...
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“Appalling service. In brief: they wont return calls, they offer ......”

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Jul 31,2014
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By: 'David'
Jul 31,2014
0 people found
this helpful
Appalling service. In brief: they wont return calls, they offer furniture that is not included, they are aggressive, the senior management will take no responsibility for their staffs mistakes, they lost a deal for there client and my sister the tenant 24 hours before when neither ...
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What agent could do to change your mind?
When they accepted they had made a mistake dealing with it, instead they expected the Landlord and tenant to suffer and pay for their mistake. A despicable company who don't care about customer service one bit, their client or incoming tenants.
Attached Filesnbsp;
Comment on agent fees
NA as we were the tenant, but I did recommend to the Landlord he should ask for a reduction in fees, they wouldn't offer one to say sorry for there incompetence. They lost there client a deal who is now not sure if he will rent the property as he has had such a bad experience with Connells.
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“We contacted the Hemel Hempstead branch of Connells earlier this ......”

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Dec 17,2013
Minithumbdown
By: 'Kerstin'
Dec 17,2013
0 people found
this helpful
We contacted the Hemel Hempstead branch of Connells earlier this year to get an idea of the market value of our property. One of their staff came around promptly and left a generally competent impression. Two minor points we did not like at the time, ...
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What agent could do to change your mind?
accept that "no" really means "no", you lost business by being too persistent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells, Hemel Hempstead HP1 1LD



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