Cheltenham Branch, Cheltenham, GL50
4.6/5, 59 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
92% lettings fee satisfaction
No company information

Opening Hours
Address

CJ Hole
1 Bath Street
Cheltenham
Gloucestershire
GL50 1YE
01242 255101

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £269,950 £305,000
Lettings 86% 92% £595 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 0 6 4 18 0 11 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

“I've dealt with many estate agents before as a seller, ......”

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Mar 16,2012
Minithumbup
By: 'Pete'
Mar 16,2012
4 people found
this helpful
I've dealt with many estate agents before as a seller, a buyer and a landlord and my experiences with Nick at C.J. Hole were second to none. The office was easy to contact, messages were passed on, emails quickly replied to. Nick did a ...
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“C J Hole sold seven properties for us in a ......”

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Feb 29,2012
Minithumbup
Justin
By: 'United'
Feb 29,2012
4 people found
this helpful
C J Hole sold seven properties for us in a very difficult period. They were always very pro-active and their communication back to us was excellent. They know the market-place well and their advice was realistic and as time proved, accurate. I would have no ...
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“I used CJ Hole to sell a property owned by ......”

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Feb 23,2012
Minithumbup
Justin
By: 'D'
Feb 23,2012
5 people found
this helpful
I used CJ Hole to sell a property owned by our property development company. We had spent twelve months renovating the property and interviewed several Cheltenham based estate agents before we decided on CJ Hole. The initial valuation and consultations were conducted with Nick Griffith ...
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“Nick @ CJ Cheltenham , totally instrumental with the 'Streamlining' of our ......”

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Feb 10,2012
Minithumbup
By: 'DS'
Feb 10,2012
0 people found
this helpful
Nick @ CJ Cheltenham , totally instrumental with the 'Streamlining' of our house purchase - helpful, contactable and efficient. Will certainly be using his services and that of the agents when working on 'our' behalf when we sell. Many thanks again....
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“Good service all round from start to finish...”

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Jan 26,2012
Minithumbup
By: 'MR'
Jan 26,2012
4 people found
this helpful
Good service all round from start to finish...
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“This was my first experience of letting through CJHole, and ......”

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Jan 25,2012
Minithumbup
By: 'Jos'
Jan 25,2012
9 people found
this helpful
This was my first experience of letting through CJHole, and it was excellent. They were extremely proactive at getting the property on the market quickly and very efficient at making viewings happen. This resulted in an offer on the property within only a few days ...
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“I would like to say that C J Hole has ......”

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Jan 24,2012
Minithumbup
By: 'Richard'
Jan 24,2012
6 people found
this helpful
I would like to say that C J Hole has looked after several of my properties over the last 10 years and as a Agent I find them professional at every level, especially the staff and there attitude towards resolving difficult situations if they every arose. ...
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“I viewed lots of rental properties with several different agents ......”

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Jan 15,2012
Minithumbup
Alex
By: 'BM'
Jan 15,2012
8 people found
this helpful
I viewed lots of rental properties with several different agents but one stood out of the crowd.....Cj Hole. I was particularly impressed with the level of customer service I received from Alex Jones, he would always update me when new properties came onto the ...
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“Jenny, Janice and the team at C J Hole have ......”

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Jan 10,2012
Minithumbup
Jenny
Janice
By: 'Andy'
Jan 10,2012
6 people found
this helpful
Jenny, Janice and the team at C J Hole have been letting my property for me for ten years now. I have always been impressed with the quietly efficient delivery of excellent service, from the initial identification of tenants throughout the lifecycle of the term ...
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“I have a number of properties in Cheltenham and have ......”

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Jan 10,2012
Minithumbup
Janice
Jenny
By: 'Nicholas'
Jan 10,2012
28 people found
this helpful
I have a number of properties in Cheltenham and have been working with C J Hole for several years, primarily to find tenants, but also on occasion to fully manage the property. Their attention to detail and customer service is second to none and they ...
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“We highly recommend CJ Hole as a letting agent. They ......”

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Dec 15,2011
Minithumbup
Alex
Janice
By: 'JL'
Dec 15,2011
5 people found
this helpful
We highly recommend CJ Hole as a letting agent. They understood our requirements and were highly dedicated to finding us a suitable property. They had a great range of houses available for us to see. Alex and Janice dealt with everything professionally and efficiently, keeping ...
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“This is our first experience in letting and we have ......”

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Sep 10,2011
Minithumbup
Jenny
By: 'Paul'
Sep 10,2011
5 people found
this helpful
This is our first experience in letting and we have been highly impressed with the friendly and efficient service. Communication has been excellent and there is generally great attention to detail. In particular we must mention Jennifer Johnson, Property Manager, who has been our main ...
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“The purchase of our new property was not straight forward ......”

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Aug 30,2011
Minithumbup
By: 'Laura'
Aug 30,2011
3 people found
this helpful
The purchase of our new property was not straight forward as there were complications with the Land Registry paperwork which caused significant delays. However, CJ Hole were communicative and helpful throughout the whole process, patient with our many queries, and always helpful and positive to ...
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“After having tried two other Cheltenham estate agents previously when ......”

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Aug 24,2011
Minithumbup
Justin
By: 'Sarah'
Aug 24,2011
4 people found
this helpful
After having tried two other Cheltenham estate agents previously when trying to sell my property without success. I decided to ask C J Hole to provide a valuation. I was very impressed with the preparation that Justin Prosser had done prior to the valuation and ...
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“I write to express my satisfaction with the introduction service ......”

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Aug 12,2011
Minithumbup
Alex
Jenny
By: 'Mrs'
Aug 12,2011
4 people found
this helpful
I write to express my satisfaction with the introduction service that Cj Hole lettings in Cheltenham has provided me with. Alex Jones has been professional and courteous at all times. His allocation of time has been 100%. He has kept me informed on a regular basis, ...
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“My father put his house on the market with C ......”

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Aug 09,2011
Minithumbup
Justin
By: 'Niki'
Aug 09,2011
3 people found
this helpful
My father put his house on the market with C J Hole in Cheltenham and my brother, sister and I asked to be kept informed of the progress. Not only did Justin Prosser keep us fully informed, he helped overcome problems with the transaction, suggesting ...
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“My Dad sold his house in Cheltenham through C J ......”

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Jul 31,2011
Minithumbup
Justin
By: 'Niki'
Jul 31,2011
3 people found
this helpful
My Dad sold his house in Cheltenham through C J Hole - Justin Prosser was my contact throughout. He dealt with all the family and kept us up to date at all times and when problems arose (which they did) he suggested solutions, kept in ...
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“Many agents SHOW their houses well, and C J Hole ......”

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Jul 18,2011
Minithumbup
By: 'R'
Jul 18,2011
3 people found
this helpful
Many agents SHOW their houses well, and C J Hole certainly did that, but where they particularly excelled was in maintaining contact and keeping us, as buyers, on board. If any of our calls and queries could not be answered straight away the office came ...
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“I have a number of investment properties and have used ......”

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Jun 17,2011
Minithumbup
By: 'Skip'
Jun 17,2011
4 people found
this helpful
I have a number of investment properties and have used the services of CJ Hole Cheltenham for several years every time a tenant leaves. I have always found the service received to be of the very highest standard... faultless. Whenever a property becomes available for ...
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“Having to relocate to a brand new area and not ......”

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Jun 01,2011
Minithumbup
Alex
By: 'S.'
Jun 01,2011
3 people found
this helpful
Having to relocate to a brand new area and not really having the time to research all things you need, can make moving a real nightmare. Thanks to Alex (Jones) my headache wasn't as bad.The advice and guidance, plus all the help and the ...
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“Very good agents. A pleasure to deal with. Very good ......”

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May 19,2011
Minithumbup
By: 'Geedo'
May 19,2011
3 people found
this helpful
Very good agents. A pleasure to deal with. Very good staff. ...
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“Having been involved with Estate Agency for approx 30 years, I ......”

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Mar 15,2011
Minithumbup
By: 'DTF'
Mar 15,2011
3 people found
this helpful
Having been involved with Estate Agency for approx 30 years, I thought they dealt with the whole transaction in a professional manner from start to finish with excellent results....
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“What a welcome change from the other estate agents in ......”

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Feb 25,2011
Minithumbup
By: 'mary'
Feb 25,2011
2 people found
this helpful
What a welcome change from the other estate agents in the town! The staff at CJHole have been extremely helpful at all times. The process of selling my house and buying another has been fraught with problems and the staff at CJ Hole have done ...
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“Letting staff are superbly efficient, professional, reliable and friendly - ......”

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Feb 11,2011
Minithumbup
By: 'Diana'
Feb 11,2011
3 people found
this helpful
Letting staff are superbly efficient, professional, reliable and friendly - always a pleasure to deal with them. Have just re-let and everything has been conducted & completed to the highest standard, many thanks!...
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“I am a first-time landlord and was very nervous about ......”

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Jan 10,2013
Minithumbup
Justin
By: 'ASW'
Jan 10,2013
12 people found
this helpful
I am a first-time landlord and was very nervous about entering the letting marketing. I interviewed three prospective agents and was looking for a fully managed service as I do not live in the area, work full-time and have considerable family commitments. None of the ...
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“My wife and I have bought and sold numerous properties ......”

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Jun 12,2012
Minithumbup
Justin
By: 'Andy'
Jun 12,2012
5 people found
this helpful
My wife and I have bought and sold numerous properties in Cheltenham over the years, all marketed through CJ Hole. We've mostly dealt with Nick and Justin and have found them to be friendly, capable, hard-working and professional. When complications inevitably arise, we've always relied ...
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“The sale of our property (which the agent also dealt ......”

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Apr 29,2012
Minithumbup
Justin
By: 'Dr'
Apr 29,2012
5 people found
this helpful
The sale of our property (which the agent also dealt with) was relatively straight forward. During the period of sale which happened after apx 3 weeks of being put on the market the agent communicated effectively and ensured that the chain was maintained. The purchase of ...
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“I recently bought 111 Charlton Lane through your branch, I dealt ......”

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Aug 19,2010
Minithumbup
Justin
By: 'Knotty'
Aug 19,2010
2 people found
this helpful
I recently bought 111 Charlton Lane through your branch, I dealt with Justin throughout and I must thank him for his great estate agency skills! I have worked in property for 20 years being involved in mortgages and buying mostly! so I have lots of experience obviously ...
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“Choosing an estate agent is always very difficult.We had ......”

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Sep 09,2011
Minithumbup
By: 'Mark'
Sep 09,2011
4 people found
this helpful
Choosing an estate agent is always very difficult.We had listed our property with another agent the previous year and were very disapointed with the quality of feed back and general level of service provided.Having looked at our options once again this year we ...
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No image available Justin
(17)
No image available Jenny
(7)
No image available Alex
(6)
No image available Janice
(3)
No image available Jenni
(3)
No image available Molly
(2)
No image available Jackie
(2)
No image available Jack
(1)

Landlord Fees

Fully Managed - 15% (inc VAT) plus set up
Rent Collection - 8.4% (inc VAT) plus set up
Tenant Find only - 6% (inc VAT) plus set up over term

Setup Fee: (All services) £478.80 (inc VAT)
• Agree the market rent and find a tenant in accordance with the landlord guidelines;
• Advise on refurbishment
• Provide guidance on compliance with statutory provisions and letting consents
• Carry out accompanied viewings (as appropriate )
• Market the property and advertise on relevant portals
• Erect board outside property in accordance with Town and Country Planning Act 1990
• Advise on non-resident tax status and HMRC (if relevant)

Inventory Fee (fee schedule upon request)
Dependent on the number of bedrooms and/or size of the property and whether furnished or unfurnished

Deposit Registration Fee: £90.00 (inc VAT)
• Register landlord and tenant details and protect the security deposit with a Government authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: £60.00 (inc VAT)
• To attend for specific requests, consultancy or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC £18.00 (inc VAT) quarterly
• To remit and balance the financial return to HMRC quarterly – & respond to any specific query from the landlord or HMRC £60.00

Arrangement Fee for works & refurbishments over £1000.00 9% of net cost
• Arranging access and assessing costs with contractor; Retaining any warranty or guarantee as a result of works
• Ensuring work has been carried out in accordance with the specification of works

Rent Review Fee £60.00 (inc VAT)
• Review rent in accordance with current prevailing market condition and advise the landlord
• Negotiate with tenant
• Direct tenant to make payment change as appropriate
• Update the tenancy agreement
• Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee £120 (inc VAT)
• Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Checkout Fee (upon request - for Rent Collection & Tenant Find service) £120.00 (inc VAT)
• Agree with tenant check out date and time appointment
• Instruct inventory provider to attend
• Return deposit as agreed with landlord and tenant to relevant parties

Serving notice when not managing tenancy £180 (inc VAT)
Duplicate statements/photocopying £2.40 Per statement/£0.30 per sheet (both inc VAT)
DPS single claim fee (Let only service landlords) £300(inc VAT)
Statutory declaration fee £6 (inc VAT)
Tenancy Agreement/Tenant swap charge £120 (inc VAT)
Caretaking during void period £60 (inc VAT)
Court Attendance
£360.00 (inc VAT) per hour plus costs & expenses
Preparation of documents for County Court or DPS adjudication £60 per hour plus costs & expenses
Rent Guarantee/Legal expenses Insurance
6 months £100.80 (inc VAT)
12 months £172.80 (inc VAT)
Admin fee for purchases/services. Cost of service plus £ 24.00 (inc VAT)
Legionaire's Testing £45.00 (inc VAT)
Smoke Alarms £48.00 (inc VAT)

Tenant Fees

NEW TENANTS

Holding deposit One week's rent

BEFORE YOU MOVE IN:

First Month's rent plus a security deposit of 5 week's rent less the Holding Fee to be paid in cleared funds prior to the move in date

TENANCY FEES THAT MAY BE CHARGEABLE DURING THE TENANCY:

Unpaid Rent - Interest on unpaid rent at 3% above the Bank of England Base Rate from the Rent Due Date until paid in order to pursue non-payment of rent. Please Note - This will not be levied until the rent is more than 14 days in arrears

Lost Keys/Security Devices - Tenants are liable to the actual cost of replacing any lost keys or other security devices. If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord or any other persons requiring keys, will be charged to the tenant. If extra costs are incurred, there will be a charge of £15.00 per hour (inc VAT) for the time taken in replacing keys/security devices.

Variation of Contract (Tenants Request) - £50 (inc VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenants Request with written agreement from the landlord) - £50 (inc VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right to Rent checks, deposit registration and preparation and execution of new legal documents.

Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum of rent outstanding on the tenancy.

TENANT FEES THAT MAY APPLY TO EXISTING TENANTS
FROM 1 JUNE 2019 - 31 MAY 2020

Tenancy extension or renewal fee £60 (inc VAT)
Change of sharer £300 (inc VAT)
Unpaid rent fee £60 (inc VAT)
Out of hours emergency call-out fee £30 (inc VAT)
Lost security items £30 (inc VAT)
Last updated at 19/06/2019, 1:29 PM by Jacqui Beard
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by CJ Hole, Cheltenham GL50 1YE



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