Redhill, RH1
4.6/5, 468 reviews
94% recommended
100% sales valuation accuracy
94% sales fee satisfaction
82% lettings valuation accuracy
79% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

View all Reviews 468
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
13th Feb 2019
reviewed by 'Joanne'
“I have been a Choice's tenant for a long time and I have never had the experience of a Portfolio ......”
30th Jan 2019
reviewed by 'V.'
“Just a few words which I hope anyone thinking of being a Landlord or is a prospective one.I travel ......”
14th Jan 2019
reviewed by 'OAP'
“Excellent service by Phoebe Gardner at Brighton Road. She quickly furnished a continuation of the letting Agreement and pointed out ......”
14th Jan 2019
reviewed by 'Mr'
“After having had little to no progress in resolving a routine maintenance issue with another staff member (who, for the ......”
3rd Dec 2018
reviewed by 'Alan'
“I thought selling my mother's house would be very straightforward……but we had a few problems and needed the services ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
99 Brighton Road
Redhill
Surrey
RH1 6PS
01737 783550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 94% £90,000 £591,000
Lettings 82% 79% £415 £2,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
125 7 256 16 18 2 21 0 19 4
Areas covered
  • RH1
  • RH2
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Images & Videos
Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Absolutely terrible service.Complete lack of care or service for ......”

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Sep 30,2014
Minithumbdown
By: 'Grme'
Sep 30,2014
1 people found
this helpful
Absolutely terrible service. Complete lack of care or service for their tenants. They are disorganised beyond belief and will lie to cover up their own disorganisation. They will leave you in a position of becoming homeless despite requesting transferring to other properties and proving you ...
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“I have been dealing with Leah over the last couple ......”

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Sep 25,2014
Minithumbup
By: 'Darryl'
Sep 25,2014
0 people found
this helpful
I have been dealing with Leah over the last couple of weeks to try and find a new property, the has been not only polite but professional on the phone, always friendly and does everything she can to help me find the property that I'm ...
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“I found Leah to be extremely pleasant and helpful. Very ......”

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Sep 25,2014
Minithumbup
By: 'Emma'
Sep 25,2014
0 people found
this helpful
I found Leah to be extremely pleasant and helpful. Very well spoken and encouraging. Charlotte helped me out with the paperwork in the office and was also very helpful and efficient...
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“Upon my tenant giving notice Jayne notified me immediately and ......”

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Sep 25,2014
Minithumbup
By: 'Hannah'
Sep 25,2014
1 people found
this helpful
Upon my tenant giving notice Jayne notified me immediately and kept me in the loop with progress on reletting. It was successfully let at increased rent within a week. Happy with the service....
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“I with my friend went to view the property which ......”

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Sep 18,2014
Minithumbup
By: 'Anustup'
Sep 18,2014
0 people found
this helpful
I with my friend went to view the property which is situated in 6 Willow Road. We were bit late to be there but Leah was waiting paitently there. Also she showed us the property and answered all our queries. Also she was very kind to ...
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“When I needed quick answers to my questions she responded ......”

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Sep 18,2014
Minithumbup
By: 'sandra'
Sep 18,2014
0 people found
this helpful
When I needed quick answers to my questions she responded quickly and efficiently. At least I have her direct email because before I used to reply to the general email and it doesn't get actioned immediately....
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Comment on agent fees
As a first time renter in the UK wasn't sure what they should be but was happy with them.
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“Great service and always keeps me upto date as to ......”

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Sep 14,2014
Minithumbup
By: 'Shashi'
Sep 14,2014
0 people found
this helpful
Great service and always keeps me upto date as to what is happening with the property that is on the market...
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“Leah was very helpful in showing us round and put ......”

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Sep 11,2014
Minithumbup
By: 'nicola'
Sep 11,2014
0 people found
this helpful
Leah was very helpful in showing us round and put herself out to help us find the right property for us....
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“Stephanie and Katie have managed my property for the past 18 ......”

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Sep 11,2014
Minithumbup
Staff profile picture
Stephanie
By: 'Brad'
Sep 11,2014
1 people found
this helpful
Stephanie and Katie have managed my property for the past 18 months. They have been responsive to my queries and have dealt with all maintenance issue efficiently. When new tenants were required they found suitable candidates within days ensuring a seamless changeover. Fees are competitive and ...
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Comment on agent fees
Agents fees are competitive and good value.
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“Since the prospective phone call was made around a week ......”

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Sep 11,2014
Minithumbup
By: 'Oli'
Sep 11,2014
0 people found
this helpful
Since the prospective phone call was made around a week ago, Zoe has been very friendly, helpful and enthusiastic in our communication. She acted promptly in dealing with my requests, and has proven herself to be a very versatile and quick-thinking member of your team. ...
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“Zoe was a pleasure to deal with. SShe's friendly, professional ......”

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Sep 04,2014
Minithumbup
By: 'Laura'
Sep 04,2014
0 people found
this helpful
Zoe was a pleasure to deal with. SShe's friendly, professional and is always there to answer my questions. Best staff member at the branch...
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“Chris was very helpful with making me and my partner ......”

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Sep 04,2014
Minithumbup
By: 'Sharmaine'
Sep 04,2014
1 people found
this helpful
Chris was very helpful with making me and my partner first time buyers feel at ease. He was always giving us regular updates with how things were progressing. Chris went the extra mile on a number of occasions with helping move items from the flat ...
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“Zoe, has been very proactive in ensuring availability to assist ......”

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Sep 03,2014
Minithumbup
By: 'Gavin'
Sep 03,2014
0 people found
this helpful
Zoe, has been very proactive in ensuring availability to assist with accessing the property for a building inspection. The dates have been moved on two occasions but Zoe has engaged with the current tenants to ensure the property is available for the inspection....
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“This is the Customer service side of Choices which sadly ......”

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Sep 03,2014
Minithumbdown
By: 'Ian'
Sep 03,2014
1 people found
this helpful
This is the Customer service side of Choices which sadly with the exception of Amy is sadly lacking. I have paid for full Management Services which I have not received and in fact have had to spend more time running around getting things organised myself ...
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“From my initial enquiries throughout the process of becoming a ......”

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Aug 31,2014
Minithumbup
By: 'Mr'
Aug 31,2014
0 people found
this helpful
From my initial enquiries throughout the process of becoming a tenant, I have been very pleased with the proactive and attentive service of Stephanie. Being new to letting, I had various questions which were quickly and clearly answered to put my mind at rest. Very ...
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“I made this booking at the last minute to fill ......”

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Aug 28,2014
Minithumbup
By: 'Woodford'
Aug 28,2014
0 people found
this helpful
I made this booking at the last minute to fill in gaps that had appeared in my prospective day's house hunting. Stephanie was good and clear on the phone and promptly sent over details of the property to be viewed. She was also fairly knowledgeable ...
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Comment on agent fees
Not applicable
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“Stephanie is a Friendly, smiling, helpful person. She also is ......”

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Aug 28,2014
Minithumbup
By: 'Monika'
Aug 28,2014
0 people found
this helpful
Stephanie is a Friendly, smiling, helpful person. She also is profesional and person who trying find the best options for new tenant....
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“The agent had excellent manners, a very great and quick ......”

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Aug 28,2014
Minithumbup
By: 'MO'
Aug 28,2014
0 people found
this helpful
The agent had excellent manners, a very great and quick response, she knew every detail about the property and highlighted the top features in the property....
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“I had got to the point of signing off and ......”

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Aug 15,2014
Minithumbup
By: 'Kenny'
Aug 15,2014
1 people found
this helpful
I had got to the point of signing off and moving into the new flat but there was issues with the flat being unclean. Jayne was quick to get a professional cleaner to sort this out and i was pleasantly surprised in a few hours ...
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“Chris was very organised, had good speedy communication and I ......”

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Aug 15,2014
Minithumbup
By: 'Daniel'
Aug 15,2014
0 people found
this helpful
Chris was very organised, had good speedy communication and I felt he was always honest. Nothing was too much trouble. The phone is always answered....
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“I have been using Choices to manage my 2 investment properties. ......”

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Aug 14,2014
Minithumbup
By: 'SK'
Aug 14,2014
0 people found
this helpful
I have been using Choices to manage my 2 investment properties. Overall, their performance has been very bad in this capacity. I met Chris a few weeks ago, when he took over the sale of one of the properties,. For the first time, I found someone ...
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“Very keen to help, tried their best to accommodate viewings ......”

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Aug 08,2014
Minithumbup
By: 'George'
Aug 08,2014
1 people found
this helpful
Very keen to help, tried their best to accommodate viewings due to difficulty in time, prompt, punctual, responding to calls....
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“I have found Chris very informative and he even kept ......”

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Aug 05,2014
Minithumbup
By: 'Mrs'
Aug 05,2014
0 people found
this helpful
I have found Chris very informative and he even kept in contact with me while I was on holiday, out of the Country. He gives me regular updates on the progress of the selling my property and helped with providing solicitors for me to instruct. ...
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“Katie and the team in Redhill was very attentive and ......”

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Aug 05,2014
Minithumbup
By: 'Opal'
Aug 05,2014
0 people found
this helpful
Katie and the team in Redhill was very attentive and professional throughout the rental process. Details and information etc was handled speedily and efficiently. Hospitality was also offered and accepted whilst I waited for contracts to be drawn up....
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“I am happy for an agent that she helped me ......”

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Jul 29,2014
Minithumbup
By: 'HARRIS'
Jul 29,2014
0 people found
this helpful
I am happy for an agent that she helped me arrange all the documents that I have earlier start living in the new home, which for me is very important, Thank you Esme Hinton....
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“I used Choices to manage the flat, and they were ......”

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Jul 29,2014
Minithumbup
By: 'Barbara'
Jul 29,2014
0 people found
this helpful
I used Choices to manage the flat, and they were extremely good for over four years. I mainly dealt with Katie Rest who I had a lot of confidence in. She is warm, engaging and is a clear communicator. I then put this property up ...
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“i experienced a exelent service form Katie Rest, she heped ......”

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Jul 28,2014
Minithumbup
By: 'Lina'
Jul 28,2014
0 people found
this helpful
i experienced a exelent service form Katie Rest, she heped me to find another apartment very quikly and im very happy with a present flat that she find for me....
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“This is just a quick note to praise Chris who ......”

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Jul 25,2014
Minithumbup
By: 'Rishi'
Jul 25,2014
0 people found
this helpful
This is just a quick note to praise Chris who helped with the successful letting of my flat. Not only did he find a tenant quickly (so that the flat was not empty), he helped get quotes for remedial work and organised it all to ...
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“I am a landlord and I have had a full ......”

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Jul 24,2014
Minithumbup
By: 'Mr'
Jul 24,2014
0 people found
this helpful
I am a landlord and I have had a full management let with Choices for over four years.This year I was going to find a new agent as I felt the customer service had become very poor over the last year. There had become ...
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Comment on agent fees
As mentioned in my comments above I believe the fees charged should be reflected in the customer services and prior to dealing with Esme Hinton I feel the fees were too high for the service I was receiving.
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“My first contact with Katie was made just over a ......”

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Jul 24,2014
Minithumbup
By: 'Jane'
Jul 24,2014
0 people found
this helpful
My first contact with Katie was made just over a year ago when I purchased a two bed flat in Redhill. Katie was very quick and proactive in making an appointment to visit me at my new flat. I was new to the area and ...
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Staff picture Helen
(109)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:19 PM 09/02/2017 by Andrew Higham

Awards won by Choices, Redhill RH1 6PS



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Choices

Branch - Redhill, RH1

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