100% sales valuation accuracy
94% sales fee satisfaction
82% lettings valuation accuracy
79% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ...
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Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
21st Feb 2024
reviewed by 'Abigail'
13th Feb 2019
reviewed by 'Joanne'
30th Jan 2019
reviewed by 'V.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 94% | £90,000 | £591,000 |
| Lettings | 82% | 79% | £415 | £2,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 125 | 7 | 256 | 16 | 18 | 2 | 21 | 0 | 19 | 4 |
Areas covered
- RH1
- RH2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 28,2015
Sep 28,2015
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My wife and i were looking for an appartment to move in asap as we were staying in a Hotel! Helen as been very proactive and efficient. She managed to negociate the "move in date" we wanted. Also efficient with paperwork. Friendly and helpfull, and ...
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Sep 16,2015
Sep 16,2015
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Helen contacted me as my apartment was being advertised with another company with little success and advised me that she was surprised that it wasn't let already. Helen came to view my apartment and in a few days Helen had successfully secured viewings and a ...
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Aug 31,2015
Aug 31,2015
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This is the worst agency I have used in the UK, both as a tenant and a landlord. During the tenancy we had a lot of issues with the heating at the property. It always took them a good few days to arrange a visit ...
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Aug 24,2015
Aug 24,2015
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We have been renting with Choices for 2 years and our Landlord is now selling the property and Andrew showed us around a perspective property for us. He wa extrememly knowledgable of the area and the property, able to answer all our questions. He is polite ...
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Aug 21,2015
Aug 21,2015
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Andrew was extremly professional in the deal, he was honest and possessed good knowledge about the area, facilities and the property. I would not hesitate to deal with him again and would recommend him to others....
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Comment on agent fees
competitive.
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Aug 11,2015
Aug 11,2015
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Helen Helped organise my move out of the property and was very efficient and let me know all details that i needed to sort out before leaving....
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Aug 11,2015
Aug 11,2015
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Andrew was great to work with he has made sure the whole process has been seamless! He's been on the end of the phone answering all of my questions and I couldn't be happier with my new home....
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Aug 05,2015
Aug 05,2015
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Andrew was very helpful, friendly and punctual. He was polite with the current tenants of the flat I was looking at. He as knowledgable and answered all my questions....
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Aug 05,2015
Aug 05,2015
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I appreciated the way all the information was given by the agent regarding the studio flat I was looking for. I can say that it was a good experience for me....
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Aug 03,2015
Aug 03,2015
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Helen is very good at her job and very helpful, we have used this agent for 2 years. After Katy went to another branch the Redhill branch went downhill but since Helen took over things have improved, I know she does as much as she can ...
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Jul 16, 2018
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I was very pleased and impressed with the polite and swift valuation of my property. Many thanks ...
Aug 01,2015
Aug 01,2015
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He was very friendly and called us for when he was at the property so we weren't just driving around trying to find him. Very informative and helpful with the property despite having to cover the viewing and not knowing all the information about it. ...
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Jul 31,2015
Jul 31,2015
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Good service. Friendly. Knowledgeable and plenty of viewings arranged on my flat. On this occasion we couldn't do the deal with the one interested prospective tenant as another agent found someone for me but we will be using Choices again when one of my other ...
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Comment on agent fees
The fees are considerably higher than the other agent we use....
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Jul 31,2015
Jul 31,2015
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Jordan was very helpful and patiently waited for us when we were lost and directed us towards the flat. He showed us around, was very polite and answered all of our questions regarding the property viewing....
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Jul 31,2015
Jul 31,2015
1
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Helen was super nice and super friendly! Very professional and helped me find an apartment asap.
I couldn't have done better without her....
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Jul 23,2015
Jul 23,2015
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After a nightmare viewing a place with a different agent, I dealt with Andrew and it really highlighted the professionalism of Choices. I viewed the place within a day and gave the deposit. I moved on quickly and everything went...
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Comment on agent fees
Reasonable compared to many
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Jul 22,2015
Jul 22,2015
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We have been using Choices lettings for the last 2-3 years and they handle all our properties. We have had a few glitches along the way, however since Helen has taken over the service levels and their overall performance has becoming truly invaluable and first ...
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Comment on agent fees
Competitive, not the lowest, however their value add services they provide is well worth it
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Jul 20,2015
Jul 20,2015
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Andrew was very helpful, getting back to me when he said he would (some agencies don't bother getting back) drove me to the property, unfortunately it was definitely not what I am looking for, not at all condescending as I have found a lot of ...
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Comment on agent fees
I have not found a property yest
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Jul 19,2015
Jul 19,2015
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Very happy with all telephone/ email contacts/ correspondence and reports, and, more importantly, end result finding tenants. Would highly recommend...
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Jul 18,2015
Jul 18,2015
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We found Jordan excellent in all our dealings with him. He was prompt at viewing times, reminded us timeously of appointments and explained the process of application clearly. We found him to be extremely likeable and approachable at all times....
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Jul 17,2015
Jul 17,2015
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We manage to find a very nice and clean studio , in a very nice area , very close to the train station and all thanks to Helen. She was very professional, kind and she gives 110 % in what she does , so giving her a 5 star review is ...
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Jul 09,2015
Jul 09,2015
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We are looking at renting the above mentioned property for our daughter. Mr Carroll has been very professional in dealing with us. He made sure he understood our needs and therefore worked hard in finding a property that would fulfil our desires. He was very ...
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Jul 04,2015
Jul 04,2015
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Jordan Carroll is an absolute pleasure to deal with.
He is charming and knowledgable when responding to my requests & queries....
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Jul 03,2015
Jul 03,2015
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Jordan was very polite and helpful. He seemed to understand what we were looking for and was very positive in finding the right kind of property, rather than bombard us with anything that came available.
He was also very friendly which helps in what can ...
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Comment on agent fees
I feel all agent fees are excessive in the extreme. It's an expensive business moving house and adding all these extra costs on top can not only put people off moving, but make it barely affordable.
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Jul 03,2015
Jul 03,2015
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I wanted to let you know what a huge help Finlay has been. I've had the worst tenant who has cut down a huge oak tree which was believed to have a TPO in, hedges, she's taken the carpet out the house and covered it ...
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Jul 03,2015
Jul 03,2015
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The way in which Elle handled my issue was beyond perfect. She really took the time to listen and also explain all the details. She acted impartial and made sure that I felt heard. She is a real asset to Choices and really shows empathy ...
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Jul 02,2015
Jul 02,2015
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I found my experience using choices to be very good as I was always informed of new properties and found Jordan to be very helpful...
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Jul 01,2015
Jul 01,2015
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I was contacted by Choices regarding my flat, which is rented out and the current tenants (mutual friend) were moving out. Luckily Choices rang me regarding my flat, i must have contacted them back in 2010 about my flat to rent out. Helen has been extremely ...
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Comment on agent fees
I would say that Choices fee are not the cheapest but i am hoping the extra is worth it.
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Jun 22,2015
Jun 22,2015
4
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Absolutely shocking customer service and clearly not interested in anything other than earning commission without any regards for ethics or providing any value adding activity. I was a tenant for c10 years and not once did Choices contact myself. Upon leaving the property I agreed ...
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What agent could do to change your mind?
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Aug 20, 2015
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Once in a property let by choices and the have your money they really couldn't care less never in all my years of renting have I come across such a shocking customer service department they come up with excuse after excuse to why repairs are taking so long to be sorted lie to cover their own backs for their inability to manage properties and continually pass the blame. You are promised calls back which never happen and surprisingly when you ask to talk to a manager they are in a meeting or its t ...
Jun 14,2015
Jun 14,2015
1
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When I visited choices Helen was very informative. She is very attentive to detail and an active listener. She also clearly guided me on best type of tenants and equally quiver on market rates for the property as I had a tenant who had spent ...
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Jun 12,2015
Jun 12,2015
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Jason had assited us in the viewing and to every requirements needed until the completion to the actual receiving of the keys.
Jason is friendly and helpful...
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Helen
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:19 PM 09/02/2017 by Andrew Higham
