100% sales valuation accuracy
94% sales fee satisfaction
82% lettings valuation accuracy
79% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ...
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Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!
Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.
Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed Safeagent scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Latest Reviews
21st Feb 2024
reviewed by 'Abigail'
13th Feb 2019
reviewed by 'Joanne'
30th Jan 2019
reviewed by 'V.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 94% | £90,000 | £591,000 |
| Lettings | 82% | 79% | £415 | £2,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 125 | 7 | 256 | 16 | 18 | 2 | 21 | 0 | 19 | 4 |
Areas covered
- RH1
- RH2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 08,2013
Apr 08,2013
8
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this helpful
Both been very helpful during the process to get this property.showed the property many times and been patient during the data collection and referencing time.
the former landlord was hard to get hold of so they been very very patient and calm during this ...
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Apr 04,2013
Apr 04,2013
5
people found
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this helpful
Katie has been most helpful and always at hand for any queries relating to moving into our new flat. She has also helped in helping to provide assistance with moving out of our old flat I.e. reading old tenancy contract. I would and have ...
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Mar 22,2013
Mar 22,2013
4
people found
this helpful
this helpful
We rented a property for 6 months from Germany. Because everything was being handled from abroad and we were not familiar to renting property in the UK, it made the case fairly complicated and delayed. I appreciate how Katie handled our case, which was very professional. ...
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Mar 22,2013
Mar 22,2013
11
people found
this helpful
this helpful
From day 1 the agent has been nothing but a let down. They never call you back, dodge your calls and will try and rip you off at any given opportunity. Having rented through several agents over the years they are by fair the worst and ...
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What agent could do to change your mind?
They could be more helpful, politeand improve their customer service skills vastly.Attached Filesnbsp;
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Mar 22, 2013
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Dear Mr and Mrs Collett
I am sorry you have been disappointed with any service received and can assure you that it is not Choices who are delaying the return of your deposit. As you are aware when you vacated the property the landlord was in hospital and he only came out last week and is arranging separate qutoes this week for works they consider are necessary to the property following your departure. I appreciate this is not what any tenant wants to hear about their deposit but can assure yo ...
Mar 13,2013
Mar 13,2013
4
people found
this helpful
this helpful
We own 5 residential properties in the area, and have been letting them out over the last 5 years. We have used Choices on two previous occasions and had mixed results - they were effective in finding the tenant, but very poor indeed with the followup paperwork ...
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Mar 13,2013
Mar 13,2013
1
people found
this helpful
this helpful
Katie made the process of finding me a new tenant for the property painless and easy.
She also managed to increase the rent in the process.
And in process, she was always keeping me updated to the situation of the finding new tenants....
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Mar 12,2013
Mar 12,2013
6
people found
this helpful
this helpful
From the first conversation I had with Katie she was extremely efficient and pro active towards letting my property. She went out of her way to be helpful and positive and the house was let without any problems. Both Katie and Tim were very professional ...
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Feb 28,2013
Feb 28,2013
3
people found
this helpful
this helpful
Everyone has been really friendly and helpful. We were on a tight deadline and Tim managed to find us a house just in time. Communication was good and everything went according to plan....
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Feb 28,2013
Feb 28,2013
3
people found
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this helpful
I haven't had to deal with Choices directly much throughout the tenancy but overall they are very efficient. I have found that messages don't often get passed on so you do end up having to call back or chase up issues but it is usually ...
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Feb 26,2013
Feb 26,2013
1
people found
this helpful
this helpful
I registered my details about 2 and a half weeks ago thinking I would never find somewhere in time. With lloyds help I have found somewhere and with Lloyd and Katie's constant communicationI have no stress anymore. After being let down with another agent it's a ...
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Feb 23,2013
Feb 23,2013
2
people found
this helpful
this helpful
I would just like to say that I really appreciate Katie's help recently with the letting out of my property in Redhill. My property was on with another agent but nothing was happening and I was getting very frustrated with their lack of enthusiasm etc. ...
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Feb 23,2013
Feb 23,2013
2
people found
this helpful
this helpful
Choices have consistently found tenants for my property and have been excellent at sourcing contractors to carry out any necessary work on my property with little need for organising this myself. When the property has been vacated Choices have regularly kept in touch with me ...
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Feb 20,2013
Feb 20,2013
4
people found
this helpful
this helpful
After experiencing a difficult time with another agent, it was very refreshing to speak to these named representatives of choices who showed me friendly and excellent customer service. Would recommend Choices to my family and friends....
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Feb 19,2013
Feb 19,2013
4
people found
this helpful
this helpful
The whole staff of the Agency have been really helpful and flexible. I can confidently recommend the Redhill branch to anyone. I have found a property quickly with the full support of Katie and her colleagues....
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Feb 18,2013
Feb 18,2013
4
people found
this helpful
this helpful
Dear Choice
I had deal with Tim Franklin and Katie Rest in redhill . I am a new ranent for a friend from choice and I got a flat even not move in yet, I am happy to met very warm and responsible stuff . I will ...
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Feb 14,2013
Feb 14,2013
4
people found
this helpful
this helpful
I was looking for new house for my family and I had a imediatly response from Katie on the same day,she found a house and show me on next day,the property was to expensive for my family. Then she found another property in ...
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Feb 06,2013
Feb 06,2013
5
people found
this helpful
this helpful
I would like to share my apprecation for the work and efforts Katie and her colleagues did for me when looking for a property to rent in Redhill. Although I didn't ffnd a property due to my circumstances changing, I know I can rely on ...
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Feb 01,2013
Feb 01,2013
2
people found
this helpful
this helpful
Katie has been helpful since we told her about our interest in our current rented property. With Katie's help we are now living in a neighbourhood we love living and also not far from our friends and family....
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Jan 31,2013
Jan 31,2013
1
people found
this helpful
this helpful
I have been looking for a property for some time now. And upon calling choices they understood all my needs and found me my current property ery quickly and even asked me to move in early which for me was great. A** service....
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Jan 30,2013
Jan 30,2013
3
people found
this helpful
this helpful
Lloyd has been very helpful throughout the process of moving and afterwards. There were a couple of issues with the flat on moving in, like there being no key for accessing the letter box (we are waiting for the keys to arrive), but this appears ...
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Jan 28,2013
Jan 28,2013
4
people found
this helpful
this helpful
We found Kirsty and her colleagues to be very helpful in marketing our property to rent and a tenant was found in just a few hours from placing the property with Choices. Kirsty and her colleagues were helpful in explaining the process as we have ...
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Jan 25,2013
Jan 25,2013
3
people found
this helpful
this helpful
I found Lloyd to be very professional. He listened to what I was looking for and matched me with the perfect property. He was not pushy or forceful and I felt that he really cared about what was important to me....
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Jan 25,2013
Jan 25,2013
3
people found
this helpful
this helpful
Kirsty helped me find new tenants for my property. She was very quick in doing so and saved me from having a void period. Would use her service again....
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Jan 25,2013
Jan 25,2013
5
people found
this helpful
this helpful
Miss Kirsty Burke was extremely kind, efficient and attentive when finding me a place to live. She dealt with my requests in a professional manner and was organised with the paperwork which made it easy for me to understand. As well as this, i received ...
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Jan 22,2013
Jan 22,2013
2
people found
this helpful
this helpful
We are pleased with the speed with which our property was relet at the end of the last tenancy. Katie acted efficiently and promptly, and was very helpful. She kept us informed of the situation every step of the way....
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Jan 17,2013
Jan 17,2013
1
people found
this helpful
this helpful
katie was brilliant, i have two properties on now with katie due to her organisation, and prompt service.
i will be using her again excellent service...
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Jan 17,2013
Jan 17,2013
2
people found
this helpful
this helpful
10/10. Very efficient, actively contacted me through letter box and telephone, found teneants within 24 hours. Speedy, pleasant service, very thorough, all agents very polite....
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Jan 11,2013
Jan 11,2013
1
people found
this helpful
this helpful
Claire was kind in showing the property and very responsive for the questions I'd put up.
Choices has a fair ranges of properties and will continue using their service....
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Jan 10,2013
Jan 10,2013
4
people found
this helpful
this helpful
Do not use these agents.
I have been waiting over 8 months for a sensible reply to query about rent arrears.
Each time I am told they are working on it but seem unable to tell me the amount outstanding.
Avoid...
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Jan 16, 2013
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Dear Still Waiting. I am sorry to hear that you have had a problem with rent arrears on your property. There certainly should not be any difficulty in advising you of the amount of the arrears by the tenant or why there are arrears and I am very surprised that you say you are waiting for a response. If you would like to contact me direct at the branch I will be more than happy to look into this and to assist you. Kind regards Stephanie Prior Compliance Director. ...
Jan 10,2013
Jan 10,2013
6
people found
this helpful
this helpful
Terrible estate agents and nasty staff. They are very threatening, condescending and mostly always rude. Highly pushy sales people, and a league of their own in being horrible to tenants. They send nasty sms's such as we will charge you £117 if you don't provide us ...
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What agent could do to change your mind?
Be respectful for a start. Get the staff trained on customer interaction. Review your policies and for a moment think something else other than just making money. Stop being pushy and concentrate on customer service. I could go on...Attached Filesnbsp;
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Jan 15, 2013
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Dear Former Tenant. I am very sorry that you have been disappointed with any service or text received. We do try and use short text messages to chase standard procedures (in this case we were chasing for your closing bills at the end of the tenancy). As they have to be short in nature they tend to be a bit abrupt and I apologise if you have taken offence to this. If you wish to raise any formal complaint you may contact me direct in accordance with our complaints procedure. Kind regards. S ...
Helen
(109)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:19 PM 09/02/2017 by Andrew Higham
