Croydon, CR2
4.8/5, 1217 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
90% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Enquire about our range of services for landlords, designed to protect your property and maximise your returns. We offer full property management with a year's rent paid in advance - enquire for full details!

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

View all Reviews 1217
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
11th Mar 2022
reviewed by 'A'
“We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave ......”
20th Dec 2021
reviewed by 'Maria'
“We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help ......”
11th Dec 2019
reviewed by 'Luinete'
“Terrible customer service, * state agent they kept my holding dispute that the landlord was the one who didn't want to ......”
22nd Nov 2019
reviewed by 'Earl'
“Will has been amazing throughout the whole process of finding me a property and has been brilliant in his follow ......”
12th Nov 2019
reviewed by 'Vince'
“I sold my property through Choices and was happy with the service throughout a lengthy and frustrating process (selling and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
41 - 43 Brighton Road
Croydon
Greater London
CR2 6EB
02086801699

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £25,000 £2,005,000
Lettings 92% 90% £460 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
147 6 473 14 180 0 338 0 56 3
Areas covered
  • CR2
  • CR0
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Images & Videos
Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Josie did everything she could to make the process of ......”

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Sep 24,2013
Minithumbup
By: 'Harrison'
Sep 24,2013
0 people found
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Josie did everything she could to make the process of purchasing as easy as possible and was extremely friendly throughout....
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“I made initial contact with Josie at Choices, who came ......”

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Sep 24,2013
Minithumbup
By: 'Melanie'
Sep 24,2013
0 people found
this helpful
I made initial contact with Josie at Choices, who came to do a valuation and floor plan at my property. I found her to be very polite, pleasant and informative. I then had conversations with Lucy, who kept me upto speed with the "Sales" process. ...
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“Choices were very professional when I approached them to sell ......”

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Sep 24,2013
Minithumbup
By: 'karen'
Sep 24,2013
0 people found
this helpful
Choices were very professional when I approached them to sell my property, and they were very open to discussing and negotiating their fee. Choices were very prompt in answering my queries and most receptive to selling my property at the price I wanted. My only ...
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“I was thoroughly impressed with the help I received from ......”

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Sep 23,2013
Minithumbup
By: 'Prab_K'
Sep 23,2013
1 people found
this helpful
I was thoroughly impressed with the help I received from Sasha Carruthers in my property search, she was extremely helpful and tried really had to arrange viewings to suit us. I am a first time buyer so was grateful for her knowledge and expertise, which ...
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“I was unsure what agent to pick when selling my ......”

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Sep 21,2013
Minithumbup
By: 'Masood'
Sep 21,2013
0 people found
this helpful
I was unsure what agent to pick when selling my property so I booked four appointments with different estate agents. They all gave me the same valuation but Josie stood out by a mile and we were on the market with Choices the next day. ...
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“When I first walked into the Croydon branch I felt ......”

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Sep 20,2013
Minithumbup
By: 'Mr'
Sep 20,2013
0 people found
this helpful
When I first walked into the Croydon branch I felt very welcomed, the team were all smiles and eager to help. I met with Josie and we had a detailed discussion about my home of 26 years which I was considering to sell. I felt Josie ...
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“I am very happy with the service that I received ......”

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Sep 19,2013
Minithumbup
By: 'Chris'
Sep 19,2013
0 people found
this helpful
I am very happy with the service that I received from Choices, they were all helpful and friendly and they couldn't have done more. I dealt with Josie mainly but when she was out of the office, the rest of the team were excellent....
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“My house was on the market for sale and I ......”

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Sep 18,2013
Minithumbup
By: 'Ola'
Sep 18,2013
0 people found
this helpful
My house was on the market for sale and I was approached by Josie at Choices asking why I hadn't sold it yet, she was confident she could sell it and fast so I gave her a chance. She did what she promised. The whole ...
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“Having looked at over 30 properties before finding the one I ......”

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Sep 18,2013
Minithumbup
By: 'MariaG'
Sep 18,2013
0 people found
this helpful
Having looked at over 30 properties before finding the one I am buying, I have dealt with a large number of estate agents in the area. Esme is definately one of the best. I've felt that she has been honest and open in all of her ...
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“Choices were the 2nd agent we chose to sell our ......”

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Sep 18,2013
Minithumbup
By: 'Mr'
Sep 18,2013
0 people found
this helpful
Choices were the 2nd agent we chose to sell our property but we wish we went to them first. They were excellent. Josie valued our property and helped us from the beginning to the end of the process, absolutely fantastic!...
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“Josie was my first contact with Choices when she valued ......”

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Sep 17,2013
Minithumbup
By: 'Mr'
Sep 17,2013
0 people found
this helpful
Josie was my first contact with Choices when she valued my property. I picked her over the other agents as she seemed a lot more enthusiastic with tonnes of energy. All the staff in the Croydon office were great and sold my house in 2 weeks, ...
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“Esme has been very nice and friendly, whilst maintaining a ......”

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Sep 17,2013
Minithumbup
By: 'm'
Sep 17,2013
0 people found
this helpful
Esme has been very nice and friendly, whilst maintaining a professional manner during our conversations. I found her explanations clear and concise. She was very helpful and it was a pleasure doing business....
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“I received a number of calls from Choices over the ......”

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Sep 16,2013
Minithumbup
By: 'Yanni'
Sep 16,2013
0 people found
this helpful
I received a number of calls from Choices over the last few weeks - as my tenants were moving on after 2 years. I found all staff members to be professional and friendly - especially Kirsty. Many thanks and good luck! Yanni...
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“I found the staff to articulate, helpful and very professional ......”

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Sep 13,2013
Minithumbup
By: 'kevin'
Sep 13,2013
0 people found
this helpful
I found the staff to articulate, helpful and very professional in all our dealings. The follow up communications have been very helpful....
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“Me and my fience are first time buyer and found ......”

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Sep 11,2013
Minithumbup
By: 'Genta'
Sep 11,2013
0 people found
this helpful
Me and my fience are first time buyer and found the perfect property through choices. What made the experience unforgettable is the agent Josie Hartley, she was polite and very energetic which helped us relax she had a level of professionalism that is unparalleled, Josie ...
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“Josie is a very professional, diligent and competent member of ......”

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Sep 10,2013
Minithumbup
By: 'Byron'
Sep 10,2013
0 people found
this helpful
Josie is a very professional, diligent and competent member of staff at choices. I would highly recommend her to anyone considering using choices....
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“Sasha showed me around two different properties at City House ......”

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Sep 05,2013
Minithumbup
By: 'Malcolm'
Sep 05,2013
1 people found
this helpful
Sasha showed me around two different properties at City House and was always very polite, informative, helpful and courteous. (Even though I was late for the appointment!) She has also been very professional and kept me up to date with latest developments and progress. With ...
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“Giving this feedback is not difficult for me at at ......”

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Sep 02,2013
Minithumbup
By: 'Sharif'
Sep 02,2013
0 people found
this helpful
Giving this feedback is not difficult for me at at all - I have been looking to get onto the property ladder for some time now and hadc ontacted several different agencies before approaching choices. What set choices apart from others is the personal touch ...
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“Choices sold my house fast and efficiently as promised. Josie ......”

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Aug 31,2013
Minithumbup
By: 'G'
Aug 31,2013
0 people found
this helpful
Choices sold my house fast and efficiently as promised. Josie was my point of contact and was very professional and helpful throughout the process. Best agent I have dealt with....
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“I was looking a house everywhere, like everyone and then ......”

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Aug 28,2013
Minithumbup
By: 'Luis'
Aug 28,2013
0 people found
this helpful
I was looking a house everywhere, like everyone and then I saw the advert "choices" in the local newspaper and send few request next day just I receive I phone call from Jayne and she was like fairy tale she told me somes details about ...
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“As a landlord who lives abroad, I am unable to ......”

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Aug 22,2013
Minithumbdown
By: 'Safia'
Aug 22,2013
3 people found
this helpful
As a landlord who lives abroad, I am unable to phone and visit the branch and rely on email. Over the past two years, Connor has been highly efficient and helpful in resolving any issues and dealing with queries. He is a real star!...
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What agent could do to change your mind?
The branch has been highly unhelpful and caused me great stress. Once the tenancy expires, I intend to give the property to another agent.
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“Sasha has been professional and very customer focused and personable ......”

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Aug 21,2013
Minithumbup
By: 'Henry'
Aug 21,2013
1 people found
this helpful
Sasha has been professional and very customer focused and personable in connection with my proposed purchase of the above property....
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“I have just sold my property not long ago. Being ......”

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Aug 20,2013
Minithumbup
By: 'jsu'
Aug 20,2013
1 people found
this helpful
I have just sold my property not long ago. Being contacted to several estate agents when I was selling & buying the property with no time wasting, I have to say, CHOICES is the one of the best. From the minute I was fallen in love ...
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“I scored my experience with choices and, in particular with ......”

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Aug 20,2013
Minithumbup
By: 'Sean'
Aug 20,2013
1 people found
this helpful
I scored my experience with choices and, in particular with Jayne and Sasha, as excellent because of their polite and professional manner as well as their honesty, which was refreshing. They took more time with viewings and made them more personal than some other agents ...
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“I found Jayne to be quite approachable and professional in ......”

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Aug 19,2013
Minithumbup
By: 'Mej'
Aug 19,2013
0 people found
this helpful
I found Jayne to be quite approachable and professional in her conduct. Whenever I needed advice or needed to get in contact with her she would do so as soon as she could. I am quite happy with the progress of this sale so far....
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“I found Sasha and Jayne, to be very polite, knowledeable ......”

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Aug 16,2013
Minithumbup
By: 'Barbara'
Aug 16,2013
1 people found
this helpful
I found Sasha and Jayne, to be very polite, knowledeable and responded efficiently t queries during the initial stage of my offer, and although the purchase of my property unfortunately fell through due to unforseen circumstances on the part of the seller, Kirsty, has been ...
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“My experience with Kirsty has been exactly what you would ......”

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Aug 15,2013
Minithumbup
By: 'KIRSTY'
Aug 15,2013
0 people found
this helpful
My experience with Kirsty has been exactly what you would expect when being assisted by an estate agent. After speaking with Kirsty and explaing what i was looking for, she arranged viewings of suitable properties all of which matched my criteria, hense me putting in ...
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“Your branch has a very professional team that is making ......”

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Aug 15,2013
Minithumbup
By: 'DB'
Aug 15,2013
0 people found
this helpful
Your branch has a very professional team that is making my selling property experience very positive from the very start. I have been kept informed all the way and the feedback from prospective buyers is passed over to me regularly. My first dealing was with ...
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“The agent explained every step of the process very clearly ......”

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Aug 12,2013
Minithumbup
By: 'Brian'
Aug 12,2013
0 people found
this helpful
The agent explained every step of the process very clearly to me and kept me updated with any changes to the progress of the sale. I was very impressed with the way she worked and would definitely recommend her in the future....
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“Excellent service, always kept us informed, told us of any ......”

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Aug 09,2013
Minithumbup
By: 'OS'
Aug 09,2013
0 people found
this helpful
Excellent service, always kept us informed, told us of any issues and updated us frequently. also were accessible at pretty much any time of the day which was much appreciated. they also were v.quick to let us know of properties that would suit our ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices, Croydon CR2 6EB



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Choices

Branch - Croydon, CR2

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