Customer Services, Redhill, RH1
3.8/5, 72 reviews
74% recommended
53% sales valuation accuracy
54% sales fee satisfaction
63% lettings valuation accuracy
52% lettings fee satisfaction
Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 30 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

View all Reviews 72
23rd Oct 2019
reviewed by 'James'
“Staff seem very unhelpful, poorly trained, and misleading. After waiting for weeks for a reply from a property manager that ......”
4th Jan 2019
reviewed by 'Rolly337'
“Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id ......”
9th May 2018
reviewed by 'ST'
“STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was ......”
4th Apr 2018
reviewed by 'NotComingBack'
“DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!!When was renting out my ......”
24th Mar 2018
reviewed by 'Unhappy'
“Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received ......”
22nd Mar 2018
reviewed by 'Sandra'
“I made an offer for the apartment with my agency and turned out the property was managed by Choices, so ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
97-99 Brighton Road
Redhill
Surrey
RH1 6PS
01737783550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 53% 54% £0 £0
Lettings 63% 52% £345 £3,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 6 27 13 0 0 0 0 8 0
Areas covered
  • National
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“We had recently encountered a few problems with our property, ......”

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Aug 17,2016
Minithumbup
By: 'Jess'
Aug 17,2016
0 people found
this helpful
We had recently encountered a few problems with our property, after reporting the issues to choices customer services department Jennifer soon contacted us and took matters into her own hands. She managed to organise the relevant contractors to visit our property relatively quickly which soon ...
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Comment on agent fees
Good
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“Jennifer Green has been a pleasure to work with. Always ......”

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Aug 12,2016
Minithumbup
By: 'Mrs'
Aug 12,2016
0 people found
this helpful
Jennifer Green has been a pleasure to work with. Always positive and can do attitude which has been very re-assuring. I look forward to working with Jennifer again in future. Many thanks. Mrs Pat Lulu...
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Comment on agent fees
Good
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“I phoned Emma just after 9 one morning as we urgently ......”

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Aug 02,2016
Minithumbup
By: 'ELemmens'
Aug 02,2016
0 people found
this helpful
I phoned Emma just after 9 one morning as we urgently needed a locksmith - By 10:30 he had gotten in touch with me and by 11:30 the job was done. She called him as soon as I called her and kept me updated on the progress. Really ...
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“Amy is brilliant : she is a credit to Choices : always ......”

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Aug 02,2016
Minithumbup
By: 'ian'
Aug 02,2016
0 people found
this helpful
Amy is brilliant : she is a credit to Choices : always helpful and efficient and totally professional.She is polite and likes to sort problems quickly....
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Comment on agent fees
ok
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“I have recently been through a tough time in regard ......”

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Aug 01,2016
Minithumbup
By: 'Charles'
Aug 01,2016
0 people found
this helpful
I have recently been through a tough time in regard to my health and was in some confusion as to how to approach my imminent flat move. Sophiya has been understanding, thoughtful, courteous and efficient; relaxed and personable. It was really appreciated. Regards Charles Bennett...
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“Sophiya has been nothing but kind and helpful whilst I ......”

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Aug 01,2016
Minithumbup
By: 'Winnie'
Aug 01,2016
0 people found
this helpful
Sophiya has been nothing but kind and helpful whilst I have used Choices. She has helped me with any issues I have had and has always been friendly and informative. Although I may not recommend the landlord of the property I would recommend choices and ...
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Comment on agent fees
Very high. My new estate agent fees were substantialy lower
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“Katie is very professional, very patient.she has done à great ......”

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Jul 31,2016
Minithumbup
By: 'Mrs'
Jul 31,2016
0 people found
this helpful
Katie is very professional, very patient.she has done à great job on a difficult case, following up and keeping us informed at every stage.thank you....
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“I spoke to Jennifer on Saturday as I could not ......”

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Jul 25,2016
Minithumbup
By: 'HappyLandlordCrawley'
Jul 25,2016
0 people found
this helpful
I spoke to Jennifer on Saturday as I could not locate some documentation required urgently for a remortgage. Jennifer was polite, courteous and efficient in finding out exactly what I needed and emailed the information to me. Jennifer's customer service skills have been exemplary on ...
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“Amy has dealt with a tricky situation very well, keeping ......”

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Jul 12,2016
Minithumbup
By: 'Frustrated'
Jul 12,2016
0 people found
this helpful
Amy has dealt with a tricky situation very well, keeping me updated at all times. I hope Amy retains control over my property for the foreseeable future...
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Comment on agent fees
fees seem steep but are the going rate
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“Jennifer was extremely professional, friendly, polite and helpful. She helped ......”

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Jul 12,2016
Minithumbdown
By: 'Ms'
Jul 12,2016
0 people found
this helpful
Jennifer was extremely professional, friendly, polite and helpful. She helped me to navigate the new online system and made the whole process easier than I had anticipated. Jennifer assisted with the issue I had with the problem and assured me that everything would be done ...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
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“1. They tried to overcharge me for "unpaid" rent when I ......”

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Jun 13,2016
Minithumbdown
By: 'exTenant'
Jun 13,2016
4 people found
this helpful
1. They tried to overcharge me for "unpaid" rent when I moved out, then they admitted it was their mistake and that the office is in shambles after some of their employees left. 2. The deposit is held for a month after I requested to return it ...
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Comment on agent fees
bad given the service
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“Andrew was extremely helpful, professional and relaxed making us feel ......”

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May 18,2016
Minithumbup
By: 'Kellyg'
May 18,2016
0 people found
this helpful
Andrew was extremely helpful, professional and relaxed making us feel comfortable and relaxed whilst undertaking our viewing. This lead to us putting down a deposit and securing the property on the spot. Would highly recommend Choices as a preferred estate agent to friends and family. ...
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Comment on agent fees
Good.
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“The service I received from Helen and her staff was ......”

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May 16,2016
Minithumbup
Staff profile picture
Helen
By: 'Craig'
May 16,2016
0 people found
this helpful
The service I received from Helen and her staff was outstanding. It was customer service of the highest standard. Her experience and expertise were invaluable to me. Knowing that I suffer a Heart complaint, Helen ensured a stress free passage from viewing to completion. My ...
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Comment on agent fees
Good
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“This review relates directly to Stephanie and Sophyia, both of ......”

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May 10,2016
Minithumbup
Staff profile picture
Stephanie
By: 'Juliet'
May 10,2016
2 people found
this helpful
This review relates directly to Stephanie and Sophyia, both of whom stepped up to the plate in extremely difficult personal circumstances. After losing my father, and then being admitted to hospital a few days before my tenancy ended, both of these ladies worked hard to ...
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“Sophiya Bell is an incredible assert to choices. She ensured ......”

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May 06,2016
Minithumbup
By: 'Claire'
May 06,2016
2 people found
this helpful
Sophiya Bell is an incredible assert to choices. She ensured any problems were seen to and was quick to respond and deal with any issues. I hope choices know what a great benefit she is to their business!...
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“Hindsight is a wonderful thing! Wish I never got involved ......”

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May 05,2016
Minithumbdown
By: 'Mrs'
May 05,2016
6 people found
this helpful
Hindsight is a wonderful thing! Wish I never got involved with this company. Level of service appalling. Fed up with being promised call backs and getting nothing. Staff turnover says it all, dealt with five different members of staff in the same amount of months, ...
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Comment on agent fees
Extremely poor value for money.
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“Good Services, good communication, smiling and explaining details.Good response ......”

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Mar 15,2016
Minithumbup
By: 'Raimonda'
Mar 15,2016
0 people found
this helpful
Good Services, good communication, smiling and explaining details. Good response to email and phone calls, helpful and presentable. Nice person to work with....
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“Sadly despite the ongoing issues detailed in my review back ......”

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Feb 12,2016
Minithumbdown
By: 'KU'
Feb 12,2016
5 people found
this helpful
Sadly despite the ongoing issues detailed in my review back in Nov 2015 (see below), there has not been any real progress made by the Choices Customer Services Department. A formal complaint was lodged 22 working days ago to one of the Senior Directors of the said ...
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Comment on agent fees
No point in paying fees if the service is not what you signed up for.
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“Both Amy and Katarina were very pleasant and helpful, whilst ......”

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Jan 16,2015
Minithumbup
By: 'Terence'
Jan 16,2015
1 people found
this helpful
Both Amy and Katarina were very pleasant and helpful, whilst handling any inquiries that I had. Without delay, they resolved any issues that I had....
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Comment on agent fees
Very competitive prices.
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“I contact the central office for all of my queries ......”

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Dec 17,2014
Minithumbup
By: 'Patsy'
Dec 17,2014
1 people found
this helpful
I contact the central office for all of my queries and I always get a call back and that is the main part of customer services that I am concerned with(coming from a customer service based background). Everything else runs as smoothly as can ...
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Comment on agent fees
There are if course costs for everything but I have an extreme belief in you get what you pay for.
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“I am extremely appreciative of the hard work that the ......”

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Dec 17,2014
Minithumbup
By: 'adam1989r'
Dec 17,2014
0 people found
this helpful
I am extremely appreciative of the hard work that the team who look after my 6 properties do. At the moment it seems like there is a non atop list of repair issues with boiler maintainance throughout this cold weather but Amy and Kat are seemingly ...
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Comment on agent fees
Very good deal for multiple houses/flats
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“I am a tenant and I live in a flat ......”

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Nov 27,2014
Minithumbup
By: 'HeavenlyHel'
Nov 27,2014
0 people found
this helpful
I am a tenant and I live in a flat in a small block. The block management have not been very helpful but choices and Kat have helped me get the cleaning sorted whxih was great. Choices also look after my friends place and they ...
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Comment on agent fees
Ok.
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“Katarina made the letting process so easy for me. She ......”

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Nov 14,2014
Minithumbup
By: 'Liverpool246'
Nov 14,2014
0 people found
this helpful
Katarina made the letting process so easy for me. She took care of everything and made it a completely stress free time for me. I would highly recommend Choices as a letting agent....
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Comment on agent fees
Very reasonable.
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“my landlord sold the flat to a different owner but ......”

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Nov 14,2014
Minithumbup
By: 'BennyH'
Nov 14,2014
0 people found
this helpful
my landlord sold the flat to a different owner but luckily I was allowed to stay. Katrina and her team helped me get all my tenancy switchedd smoothly and some repairs sorted too. Thank you to you and your team....
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Comment on agent fees
no fees paid luckily!
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“This is the third property that I have rented out ......”

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Nov 02,2014
Minithumbup
By: 'EMclaren'
Nov 02,2014
0 people found
this helpful
This is the third property that I have rented out through Choices and I must say that each time the communication and service is improving with each tenant. I purchased these properties in different areas of the country through their investments department in Smallfield and ...
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“Charlotte was welcoming, friendly, polite & upfront about the situation with ......”

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Oct 23,2014
Minithumbup
By: 'Victoria'
Oct 23,2014
1 people found
this helpful
Charlotte was welcoming, friendly, polite & upfront about the situation with the house we was looking at and am now about to rent. We aked her several questions about the property & anything she was wasn't sure about she found out for us. She's been easy to ...
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“My wife and I rented a 2 bed flat through choices ......”

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Oct 07,2014
Minithumbdown
By: 'Lawrence'
Oct 07,2014
4 people found
this helpful
My wife and I rented a 2 bed flat through choices for just over 3 years. during this time we had 2 children. our 1st was born around Christmas time 2011, and with 3 radiators heating the entire property (2 in the lounge, one in the hallway to heat 2 bedrooms, kitchen, ...
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What agent could do to change your mind?
They cannot do anything, all details are above
Attached Filesnbsp;
Comment on agent fees
Extortion. Next stage would have been a bat to the knees.
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“The property was sold with me in it and I ......”

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Aug 22,2014
Minithumbup
By: 'Simon'
Aug 22,2014
0 people found
this helpful
The property was sold with me in it and I have had my outstanding repairs issues sorted with 2 weeks of Choices taking over the management. Just goes to show that it wasn't me moaning for the past 2 years. Bruce has been great in keeping me ...
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“I bought a number of properties through the investments centre ......”

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Jun 13,2014
Minithumbup
By: 'David'
Jun 13,2014
1 people found
this helpful
I bought a number of properties through the investments centre where I received great advice and opted to let them out. It was at this point I started contact with Bruce. I was very impressed with his knowledge and the level of his professionalism in ...
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“Josh arranged and managed contractors to carry out refurbishment works ......”

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Mar 06,2014
Minithumbup
By: 'M'
Mar 06,2014
0 people found
this helpful
Josh arranged and managed contractors to carry out refurbishment works to property. He kept us informed of progress of this and in the search for a tenant. He was polite, professional, easy to talk to and I felt that I could trust his advise....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:17 PM 31/10/2017 by allAgents

Awards won by Choices, Redhill RH1 6PS



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Branch - Customer Services, Redhill, RH1

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