95% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
Our estate agents in Putney are specialists in providing property for sale and for rent in and around Putney, SW15. Chestertons - a leading estate agents in London, offering advice on residential and commercial property for sales, lettings, valuations, property management and developments.Read more at:http://www.chestertons.com/...
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Our estate agents in Putney are specialists in providing property for sale and for rent in and around Putney, SW15. Chestertons - a leading estate agents in London, offering advice on residential and commercial property for sales, lettings, valuations, property management and developments.
Read more at:
http://www.chestertons.com/london-estate-agent/putney
Read more at:
http://www.chestertons.com/london-estate-agent/putney
Latest Reviews
1st Sep 2023
reviewed by 'Camila'
1st Jul 2023
reviewed by 'Nick Wakefield'
1st Jul 2023
reviewed by 'Pip'
29th Jun 2023
reviewed by 'George'
11th Mar 2020
reviewed by 'Gareth'
Opening Hours
Address
Chestertons
153 Upper Richmond Road
Putney,London
Greater London
SW15 2TX
020 8246 5959
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 93% | £326,000 | £1,150,000 |
| Lettings | 100% | 97% | £1,250 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 1 | 26 | 2 | 22 | 0 | 9 | 0 | 0 | 0 |
Areas covered
- SW15
- Putney
- SW18
- Southfields
- SW19
- Wimbledon
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 25,2015
Feb 25,2015
0
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From the first viewing till completion David always played a straight bat, and was helpful in keeping the purchase on track, with us as well as the vendor. Good man....
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“Excellent, professional and friendly service from Chris Firth. Good understanding ......”
Jan 22,2015
Jan 22,2015
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Excellent, professional and friendly service from Chris Firth. Good understanding of market and my property in particular. Proactive and sensible advice. Good support during sales process, including prompt reports and responses to my enquiries. No hesitation in recommending Chris and Chestertons....
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Comment on agent fees
Fair fee, sensibly negotiated.
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Dec 08,2014
Dec 08,2014
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David achieved our asking price from a cash buyer. We were very happy with his performance across all stages of the selling process. He was a prompt and clear communicator and was extremely helpful with all aspects of the sale to settlement. He often went ...
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Dec 05,2014
Dec 05,2014
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Andrew was unfailingly polite, efficient and helpful. All correspondence and queries were dealt with promptly and accurately. In Andrew's absence Chris was efficient and helpful....
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Nov 27,2014
Nov 27,2014
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Tristan was both efficient and concientious. He was easy to communicate with, always responding quickly to calls and e-mails. My property was re-let with a 3 day turn around. He is an asset to chestertons....
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Nov 22,2014
Nov 22,2014
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Being new to the renting game Tristan was a great help in providing us with all the information we needed. He was particularly good in finding and selecting the right tenants both for us and the flat. We couldn't be happier with the outcome. He ...
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Nov 22,2014
Nov 22,2014
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It has been amazing to work with Tristan while we were securing our home in Wimbledon. He was extremely punctual, nice and very responsive on all our emails.
We are happy that he is our Agent and can only recommend him a Million times.
Yours ...
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Nov 22,2014
Nov 22,2014
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I was hunting for a flat a couple of months ago. Tristan was incredibly helpful in answering my questions and ultimately, in finalising the tenancy agreement. He updated me at every stage by calling, texting or mailing. A level of service I didn't enjoy with ...
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Nov 15,2014
Nov 15,2014
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I bought a property using Chesterton Humberts earlier this year. Andrew provided an excellent service from start to finish. He was very helpful in any communication with the vendor, answered every question very efficiently and went above and beyond my expectations re flexibility to view ...
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Nov 14,2014
Nov 14,2014
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Fabulous service from Chris Firth and David Featherstone. Worked hard to get offers in and were very good at keeping us up to date. Would thoroughly recommend....
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Nov 11,2014
Nov 11,2014
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Kept me up to date with good properties including those not yet fully on the market, which proved the stand out in using Chestertons to find a suitable home could move to. The purchase has been smooth and they have been very good in helping ...
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Nov 11,2014
Nov 11,2014
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Andrew dealt with the entire transaction from start to finish as we could not have direct contact with the vendors.Andrew was very supportive and tireless in his efforts to set up viewing appointments and getting answers to the questions we put to the vendors.
...
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Nov 11,2014
Nov 11,2014
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Great follow up and service from Andrew.
Balanced all of the needs and objectives of the different parties involved.
Maintained transparency and trust throughout the process....
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Nov 05,2014
Nov 05,2014
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Delighted with the service from David and the team. Fast Service. Negotiated a very good deal for us. Fast sale. Proactive. Liased with tenants for us and kept us informed all the way through the process. Very very happy with the service provided. In sharp ...
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Feb 17,2014
Feb 17,2014
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Had the worst experience possible. This company do not know what they are doing.
Everything went wrong from new tenants coming and going as they please and never being able to reach them in an emergancy.
Holding deposit for no reason and rude sales staff.
...
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Nov 10, 2014
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(1)
I am sorry to hear that you had a bad experience. I take all allegatoins of bad service very seriously. If you woul like to message me directly to give me more details of your complaint, I can then look into it further. KT8 is not a postcode which we cover however, so if you could confirm the address of the propertyh that you rented through us that woul dbe very helful get to th ebottom of the problem. ...
Jul 31,2013
Jul 31,2013
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Sold a property using these guys and would recommend them to others. Know their and stuff in my case worked very well in tandem with another equally professional agent (Warren)....
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Henry Moloney MNAEA
(37)
Chris Firth
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
